Download or read book Front Desk Front Desk 1 Scholastic Gold written by Kelly Yang and published by Scholastic Inc.. This book was released on 2018-05-29 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!

Download or read book Front Office Handbook written by Dr. Vivek Pathak and published by OrangeBooks Publication. This book was released on 2024-09-04 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Front Office Manual for Hotel and Hospitality undergraduate students. These books aim to provide comprehensive knowledge and practical skills required for managing front office operations in the hotel and hospitality industries. The content will cover essential topics such as customer service, reservations, check-in and check-out procedures, communication skills, and the use of technology in front office management. These books are designed to be an invaluable resource for students pursuing a career in hotel and hospitality management.

Download or read book Tales from a Front Desk Agent written by Marcayla Kitch and published by . This book was released on 2024-05-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Front Desk Agent written by Alberta Tourism Education Council and published by . This book was released on 1996 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2013-07-30 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Download or read book A Case Study of Formal Training of the Front Desk Agent in Rochester Monroe County New York written by Nicole Marisa Harley and published by . This book was released on 1991 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The hospitality industry is a billion dollar industry based upon customer service. Measure of quality service is an intangible concept based upon the perception of the customer. It is the industry's front-line employee that has the responsibility of fulfilling the perceived image of service the guest has envisioned. In 1991, industries throughout the U.S. budgeted 43.2 billion dollars to be spent on formal training of its employees. The dollar commitment made to training exemplifies a companies commitment to its employees and customers. The formal training of the front desk agent bares the same commitment. In this study is was assumed that through formal training the front desk agent would gain a better knowledge and confidence in their job performance and overall job satisfaction. As a result the industry would have a knowledgeable, confident and satisfied front desk agent that would provide better customer service. This descriptive study attempted to identify the status of formal training of the front desk agent, the effect formal training had on job satisfaction and retention and the differences in the perception of formal training between the front desk agent/trainee and the front desk manager /trainer in the Rochester/Monroe County, N.Y. area. The study was conducted through a 28 and a 40 item questionnaire asked of both the front desk agent/trainee and the front desk manager/trainer. The questions asked dealt with formal training, job satisfaction and demographics. It was concluded that although formal training is an important factor in the hospitality industry overall job satisfaction is an independent variable of formal training. The questionnaire did however infer that for those hotels that do provide formal training there is a difference in the perception of training between the front desk agent/trainee and the front desk manager/ trainer."--Abstract.

Download or read book Front Desk Agent Because Freaking Awesome Is Not an Official Job Title written by Talva Publishing and published by . This book was released on 2019-11-26 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front Desk Agent Because Freaking Awesome Is Not an Official Job Title. Gift for Coworker/Boss/Manager. Great meeting notebook. Lined Notebook/Journal 110 Pages 6x9 inches

Download or read book I Never Asked To Be The World s Best Front Desk Agent But Here I Am Absolutely Crushing It written by Talva Publishing and published by . This book was released on 2019-11-28 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: I Never Asked To Be The World's Best Front Desk Agent But Here I Am Absolutely Crushing It. Gift for Coworker/Boss/Manager. Great meeting notebook. Lined Notebook/Journal 110 Pages 6x9 inches

Download or read book Managing Front Office Operations written by Michael L. Kasavana and published by Educational Institute. This book was released on 2013-04-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Download or read book Hospitality Reception and Front Office Procedures and Systems written by Negi Jagmohan and published by S. Chand Publishing. This book was released on 2013 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills

Download or read book Hotel Front Desk Clerk Red Hot Career Guide 2587 Real Interview Questions written by Red-Hot Careers and published by Createspace Independent Publishing Platform. This book was released on 2018-05-03 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 of the 2587 sweeping interview questions in this book, revealed: Behavior question: What s your availability for employment? - Business Acumen question: Have you ever solved a Hotel front desk clerk problem that others around you could not solve? - Negotiating question: Have you ever been in a Hotel front desk clerk situation where you had to bargain with someone? How did you feel about this? What did you do? Give an example Land your next Hotel front desk clerk role with ease and use the 2587 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Hotel front desk clerk role with 2587 REAL interview questions; covering 70 interview topics including Brainteasers, Sound Judgment, Resolving Conflict, Client-Facing Skills, Strategic Planning, Building Relationships, Time Management Skills, Ambition, Relate Well, and Variety...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Hotel front desk clerk Job.

Download or read book The Magic Carriage written by M. P. Grace and published by Magic Cariage. This book was released on 2013-07-26 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Queen's new carriage, covered in gold and set with diamonds, vanishes. It is whisked into other realms, by supernatural energy. The Little penguins, and their mythological friends face perils dusted with drama and sprinkled with magic, to get the coach safely home to London. The Magic Carriage ventures to times, places and people, with very un-boring history. The Coachmaker, one of the last of his kind in the world, is a treasure hunter of unusual objects. After recycling a hundred bits and pieces collected from famous inventions, buildings, ships, aircraft and the like, he decorated the interior of the Queen's new coach with them. Here a bit of Spitfire, there a piece of Shakespeare's mulberry tree. Though his collection seems far-fetched, this part of the story is true. These artefacts possess supernatural energy, which draws the magic carriage and its unlikely travelling companions into realms not always of the here and now. Happenstance unites them in a mission to guard the Magic Carriage and get it safely home to London. Five little Australian penguins, The Lion and the Unicorn, The Harp of Ireland, The Goddess Britannia, St. George and his Dragon, each play their part to protect crown property, as they face perils beyond their wildest dreams. Imagine the Queen's response when her beautiful new coach arrives unexpectedly in London packed with little penguins. Let the Magic Carriage convey you and your loved ones, for generations to come, into a timeless fairy penguin tale, where blended facts and fiction brings to life some truly wonderful people, places and mythology from around the globe.

Download or read book Front Desk Agent written by and published by . This book was released on 1996 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Front Office written by P. Abbott and published by Taylor & Francis. This book was released on 2010-02-17 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Download or read book Managing Front Office Operations written by Michael L. Kasavana and published by Educational Institute of American Hotel & Motel Association. This book was released on 1995 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing revenue and human resources. No dates are noted for earlier editions. Annotation copyrighted by Book News, Inc., Portland, OR

Download or read book Front Office Operation written by Chiranjib Kumar, Ph.d. and published by Createspace Independent Publishing Platform. This book was released on 2016-07-03 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front Office is one of the major revenue producing department in the hotel. Whether hotel is small or big it requires front office to run the business smoothly without any trouble. Front office not only sells the rooms of the hotel but also sells other services offered by the hotels. It is controlling centre of movement of guest inside the hotel. Most of the hospitality and tourism business requires well managed front office to delegate the work in proper way. The book is based on extensive research on front office operation in Hospitality and Tourism services. It is prepared to meet with requirement of front office personnel in challenging scenario of hotel operation. It covers almost all important aspects of Front office operation as per the demand of hotel industry. It provides an opportunity to become true Front Office professionals. The book contains simplicity in diversity and touches almost all the important points which are required to understand the concept of Front office operation and management that is reservation, check-in to check-out and further leads to the advance stage that is Night Audit, Revenue Reports, PMS, GDS Hotel Statistic Reports, Room Forecasting, yield management, sales promotion, resorts and cruise and other aspects. It includes various procedures of front office starting from check-in to check-out and arrival to departure.

Download or read book Fundamentals of Hotel Front Office written by Dr. Indraneel Bose and published by Sankalp Publication. This book was released on with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: : Introducing the essential guide to mastering Hotel Front Office operations - "Fundamentals of Hotel Front Office." This comprehensive book offers a concise and practical approach to understanding the core principles and best practices of Front Office management. From guest services and reservations to communication skills, this indispensable resource equips hospitality professionals with the knowledge and skills necessary to excel in the dynamic world of hotel front desk operations. Whether you're a student, aspiring hotelier, or industry veteran, "Fundamentals of Hotel Front Office" is your key to unlocking success in the fast-paced hospitality industry.