Download or read book Finding Training and Keeping Great Service Employees 101 written by Richard D. Ollek and published by AuthorHouse. This book was released on 2009-06-11 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a detailed "how to" book on finding the career minded GREAT employees you need to move your organization forward in a positive manner. Included in the book are samples of --A hiring process manual --An employee policy manual --Sample job descriptions Using the ideas in this book may just save you a lot of blood, sweat, and tears. No theory here, just proven ideas that have WORKED.
Download or read book Finding Training and Keeping Great Service Employees 101 written by Cbse Ollek and published by AuthorHouse. This book was released on 2009-06 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a detailed "how to" book on finding the career minded GREAT employees you need to move your organization forward in a positive manner. Included in the book are samples of --A hiring process manual --An employee policy manual --Sample job descriptions Using the ideas in this book may just save you a lot of blood, sweat, and tears. No theory here, just proven ideas that have WORKED.
Download or read book The Do s and Don ts of Contract Cleaning from One Who Did and Didn t written by Richard D. Ollek CBSE and published by AuthorHouse. This book was released on 2011-05-05 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are thinking about entering the contract cleaning business, have a young company that may be struggling to get to the next level, or have a mature organization that may need to look at things in a different light, this book is for you. From naming your company to selling your company, this book covers all the bases. Dick takes you through the mistakes he made when starting his company, to the stumbling he did along the way, and how he got up and kept going. Some of his real life stories will amuse while others will make you sit back and take note of how you can make a correction in your company that can save or earn lots of dollars for you. Dick includes ways to approach a banker, attorney, accountant, insurance agent as well as the supplier of your cleaning products and equipment. Doing these things right will put money on your bottom line, doing them wrong may put you out of business in a hurry. Not to be forgotton, he also includes a chapter on preparing your company for sale. Dick sold his company and can provide helpful suggestions on what you need to do and not do to be ready to sell. Dick interjects humor along the way to emphasize some of his mistakes and what he learned from them. You will particularly want to read chapter 18 where he talkes about his favorite sayings and how they affected him. In that same chapter he also talks about actual calls he took from employees calling in to report they would not be at work and how he handled the calls. Last but not least, he provides you his thoughts on how to focus on becoming a leader as well as what he envisons the characteristics of real success are. This book is designed as a working tool. It is written in conversational style and will provide you a true encloypedia for being in the contract cleaning business. Enjoy and learn.
Download or read book Customer Service Management Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM. This book was released on 2017-12-14 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening attentively Identifying needs Making customers feel valued Confidently handling customer complaints Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.
Download or read book 101 Ways to Improve Customer Service written by Lorraine L. Ukens and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a variety of tyraining and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Download or read book The Whole Library Handbook written by Heather Booth and published by ALA Editions. This book was released on 2014-05-23 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ALA's popular and respected Whole Library Handbook series continues with a volume specifically geared towards those who serve young adults, gathering stellar articles and commentary from some of the country's most innovative and successful teen services librarians.
Download or read book Finding Hiring and Keeping the Best Employees written by Robert Half and published by . This book was released on 1993-11-08 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author reveals the enormous changes in society that have transformed the rules for locating and retaining good employees. Examines how global competition, ethical considerations and economic conditions impact on the hiring process. Discusses the significance of salary, promotions, bonuses and motivation in order to keep excellent workers. Features tips for dealing with problem employees including how to spot losers and ``shirkaholics,'' dealing with ``time theft,'' recognizing discontentment and firing responsibly.
Download or read book Sales 101 written by Wendy Connick and published by Adams Media. This book was released on 2019-09-17 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the ins and outs of sales techniques with this comprehensive and accessible guide that is the crash course in how to sell anything. Sometimes, it seems like learning a new skill is impossible. But whether you are interested in pursuing a full-times sales career, want to make extra money with sales as a side hustle, or are just looking to turn your hobby into a business, everyone can benefit from knowing how to sell. With Sales 101 you can start selling now. This clear and comprehensive guide is perfect for those who are just starting out in the sales field. Presented with a casual and an easy-to-understand tone, it gives you the information and training you need to get started. Sales 101 teaches the basic sales philosophies and tactics that have been successful for centuries, along with newer, more up-to-date information about using the internet and social media to find leads and increase your customer base. Whether you need guidance in making a presentation or closing a deal to handling rejection or managing your time, Sales 101 shares the best advice and solutions to prepare you for a career in the sales field.
Download or read book Managing Human Resources written by Randall S. Schuler and published by South Western Educational Publishing. This book was released on 1998 with total page 836 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps readers feel comfortable identifying and dealing with the opportunities and challenges facing human resource management, enabling managers to view the issues and challenges from the viewpoints of the employee, employer, and society.
Download or read book Human Resource Planning written by and published by . This book was released on 2004 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Fired Up or Burned Out written by Michael L. Stallard and published by HarperCollins Leadership. This book was released on 2009-03-22 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Indisputable evidence reveals that the greatest threat to America’s economy isn’t off-shoring labor, the need for downsizing, or unethical corporate practices--it’s employee disengagement. This widespread malady is the cause of billions of dollars lost, hours of dissatisfaction, and work lives lacking true value. In this game-changing guide, author Michael Stallard shares the three essential leadership actions necessary to transform even a lethargic, disconnected organization or office into an impassioned, innovative, and thriving workplace. By teaching readers what motivates their teams, providing essential tools for effective leadership, and analyzing the methods of twenty of the world’s greatest leaders, Fired Up or Burned Out offers everything you need to influence, motivate, and inspire your team to achieve greatness. Complete with a twenty-day learning plan and an assessment that will help you determine the health of your organization’s culture, this must-read book provides the key to establishing a happier, healthier workplace that’s not only good for business--it’s invigorating to the people who make it happen.
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Download or read book British Education Index written by and published by . This book was released on 1996 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Journal of Hospitality and Tourism Management written by and published by . This book was released on 2002 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Employee Training and Development written by Raymond A. Noe and published by . This book was released on 2005 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seeks to find a balance between research and company practices. This text provides students with a background in the fundamentals of training and development - needs assessment, transfer of training, designing a learning environment, methods, and evaluation.
Download or read book Restaurant Startup Growth written by and published by . This book was released on 2010 with total page 826 pages. Available in PDF, EPUB and Kindle. Book excerpt:
