Download or read book Switch written by Chip Heath and published by Crown Currency. This book was released on 2010-02-16 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort - but if it is overcome, change can come quickly. In Switch, the Heaths show how everyday people - employees and managers, parents and nurses - have united both minds and, as a result, achieved dramatic results: • The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients • The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping • The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.
Download or read book Upstream written by Dan Heath and published by Simon and Schuster. This book was released on 2020-03-03 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal Bestseller New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
Download or read book The Pacific Reporter written by and published by . This book was released on 1913 with total page 1236 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book SEC Docket written by United States. Securities and Exchange Commission and published by . This book was released on 2009 with total page 1370 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Heath written by Janet Fife-Yeomans and published by Allen & Unwin. This book was released on 2008-11-01 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Heath Ledger was a superstar on the world stage, a gorgeous guy, a true romantic, a man who was dedicated to his craft and who loved a laugh. This is the definitive look at the real life of Heath Ledger from childhood to fully-fledged stardom, with exclusive personal insights from his family and friends, by an Australian journalist and author Janet-Fife-Yeomans. This is an Australian story about the beginning of a legend.
Download or read book The Book of Moons written by K.M. Herbert and published by Fisher King Publishing. This book was released on 2020-06-16 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sixteen-year-old Kathy is on the run from a convent orphanage. She must reach Dublin to find her best friend but she’s woken up in an Irish Traveller camp, miles from anywhere. Her only chance of getting to the city is with their help, but for that, she needs to become one of them. Kathy has until the next full moon to find a talent and prove herself worthy. She enlists the help of a gifted young fiddler named Heath. But the others have become suspicious of Kathy, made worse by the disaster that follows in her wake. Only the matriarch of the clan seems to believe in Kathy’s potential. Time is running out for Kathy as she races across Ireland, along the way encountering fairy forts, changelings and tinkers. And while she tries their gifts of fortune telling and palmistry, nothing seems to work for her – until she discovers the Book of Moons.
Download or read book Handsome Brute written by Sean O'Connor and published by Simon and Schuster. This book was released on 2014-02-27 with total page 547 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handsome Bruteexplores the facts of a once-renowned, now little-remembered British murder case, the killings of the charming, but deadly ex-RAF playboy Neville Heath. Since the 1940s, Heath has generally been dismissed as a sadistic sex-killer - the preserve of sensational Murder Anthologies - and little else. But the story behind the tabloid headlines reveals itself to be complex and ambiguous, provoking unsettling questions that echo across the decades to the present day. Handsome Bruteis both an examination of the age of austerity, and a real-life thriller as shocking and provocative as American Psycho or The Killer Inside Me, exploring the perspectives of the women in Heath's life - his wife, his mother, his lovers - and his victims. This collage of experiences from the women who knew him intimately probes the schism at the heart of his fascinating, chilling personality.
Download or read book The Law and Equity Reporter written by and published by . This book was released on 1876 with total page 782 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Occupational Outlook Quarterly written by and published by . This book was released on 1993 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book OOQ Occupational Outlook Quarterly written by and published by . This book was released on 1993 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hope Rising written by Casey Gwinn and published by Morgan James Publishing. This book was released on 2018-05-15 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to overcome trauma, adversity, and struggle by unleashing the science of hope in your daily life with this inspiring and informative guide. Hope is much more than wishful thinking. Science tells us that it is the most predictive indicator of well-being in a person’s life. Hope is measurable. It is malleable. And it changes lives. In Hope Rising, Casey Gwinn and Chan Hellman reveal the latest science of hope using nearly 2,000 published studies, including their own research. Based on their findings, they make an impassioned call for hope to be the focus not only of our personal lives, but of public policy for education, business, social services, and every part of society. Hope Rising provides a roadmap to measure hope in your life. It teaches you to assess what may have robbed you of hope, and then provides strategies to let your hope flourish once again. The authors challenge every reader to be honest about their own struggles and end the cycle of shame and blame related to trauma, illness, and abuse. These are important first steps toward increasing your Hope score—and thriving because of it.
Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-07-19 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.
Download or read book The Power of Moments written by Chip Heath and published by Simon and Schuster. This book was released on 2017-10-03 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth. Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?) Many of the defining moments in our lives are the result of accident or luck—but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.
Download or read book Ethics for Criminal Justice Professionals written by Cliff Roberson and published by CRC Press. This book was released on 2009-12-08 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasing concerns about the accountability of criminal justice professionals at all levels has placed a heightened focus on the behavior of those who work in the system. Judges, attorneys, police, and prison employees are all under increased scrutiny from the public and the media. Ethics for Criminal Justice Professionals examines the myriad of e
Download or read book The Law and Equity Reporter Cases in Brief written by and published by . This book was released on 1876 with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Reporter written by Howard Ellis and published by . This book was released on 1876 with total page 786 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes decisions in the Irish courts, 1876-June 1886, and Indian appeals, 1876-1877.
Download or read book Decisive written by Chip Heath and published by Random House Canada. This book was released on 2013-03-26 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: The four principles that can help us to overcome our brains' natural biases to make better, more informed decisions--in our lives, careers, families and organizations. In Decisive, Chip Heath and Dan Heath, the bestselling authors of Made to Stick and Switch, tackle the thorny problem of how to overcome our natural biases and irrational thinking to make better decisions, about our work, lives, companies and careers. When it comes to decision making, our brains are flawed instruments. But given that we are biologically hard-wired to act foolishly and behave irrationally at times, how can we do better? A number of recent bestsellers have identified how irrational our decision making can be. But being aware of a bias doesn't correct it, just as knowing that you are nearsighted doesn't help you to see better. In Decisive, the Heath brothers, drawing on extensive studies, stories and research, offer specific, practical tools that can help us to think more clearly about our options, and get out of our heads, to improve our decision making, at work and at home.
