Download or read book Empathy and the Historical Understanding of the Human Past written by Thomas A. Kohut and published by Routledge. This book was released on 2020-04-08 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Empathy and the Historical Understanding of the Human Past is a comprehensive consideration of the role of empathy in historical knowledge, informed by the literature on empathy in fields including history, psychoanalysis, psychology, neuroscience, philosophy, and sociology. The book seeks to raise the consciousness of historians about empathy, by introducing them to the history of the concept and to its status in fields outside of history. It also seeks to raise the self-consciousness of historians about their use of empathy to know and understand past people. Defining empathy as thinking and feeling, as imagining, one’s way inside the experience of others in order to know and understand them, Thomas A. Kohut distinguishes between the external and the empathic observational position, the position of the historical subject. He argues that historians need to be aware of their observational position, of when they are empathizing and when they are not. Indeed, Kohut advocates for the deliberate, self-reflective use of empathy as a legitimate and important mode of historical inquiry. Insightful, cogent, and interdisciplinary, the book will be essential for historians, students of history, and psychoanalysts, as well as those in other fields who seek to seek to know and understand human beings.
Download or read book Customer Expectation Management written by Terry Schurter and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Expectation Hangover written by Christine Hassler and published by New World Library. This book was released on 2016-01-15 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: When our expectations are met and things go according to plan, we feel a sense of accomplishment; we feel safe, in control, and on track. But when life does not live up to our expectations, we end up with an Expectation Hangover. This particular brand of disappointment is profoundly uncomfortable and can cost us valuable time and energy if not treated and leveraged effectively. Christine Hassler has broken down the complex and overwhelming experience of recovering from disappointment into a step-by-step treatment plan. This book reveals the formula for how to process Expectation Hangovers on the emotional, mental, physical, and spiritual levels to immediately ease suffering. Instead of wallowing in regret, self-recrimination, or anger, we can see these experiences as catalysts for profound transformation and doorways that open to possibility. Often it is only when life throws us a curveball (or several) that we look in a different direction and make room for the kinds of unexpected things that lead more directly to a life we love. By the time you finish this book, you’ll understand why your Expectation Hangover happened and have your own treatment plan — a clear course of action to pursue your goals while preventing future disappointment.
Download or read book The Experience Economy written by B. Joseph Pine and published by Harvard Business Press. This book was released on 1999 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.
Download or read book The Effortless Experience written by Matthew Dixon and published by Penguin. This book was released on 2013-09-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Download or read book The Motivation Manifesto written by Brendon Burchard and published by Hay House, Inc. This book was released on 2014-10-28 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Motivation Manifesto is a poetic and powerful call to reclaim your life and find your own personal freedom from Brendon Burchard – the world’s #1 high performance coach and #1 New York Times bestselling author of High Performance Habits. “It’s a triumphant work that transcends the title, lifting the reader from mere motivation into a soaringly purposeful and meaningful life. I love this book." —Paulo Coelho The Motivation Manifesto is a call to claim our personal power. World-renowned high performance trainer Brendon Burchard reveals that the main motive of humankind is the pursuit of greater Personal Freedom. We desire the grand liberties of choice—time freedom, emotional freedom, social freedom, financial freedom, spiritual freedom. Only two enemies stand in our way: an external enemy, defined as the social oppression of who we are by the mediocre masses, and an internal enemy, a sort of self-oppression caused by our own doubt and fear. The march to Personal Freedom, Brendon says, can be won only by declaring our intent and independence, stepping into our personal power, and battling through self-doubt and the distractions of the day until full victory is won. Recalling the revolutionist voices of the past that chose freedom over tyranny, Brendon motivates us to free ourselves from fear and take back our lives once and for all. In this life-changing personal growth book, Brendon presents his nine declarations for personal power and motivation, drawing on insights from his own personal journey and from the lives of some of history's greatest leaders and thinkers. Each chapter focuses on one of the nine declarations, offering practical strategies and exercises to help you apply these principles to your life. Whether you're seeking to overcome self-doubt, boost your confidence, or achieve your goals, The Motivation Manifesto is an invaluable guide to unlocking your full potential. With its inspiring message and actionable advice, this bestselling book is a must-read for anyone who wants to unleash their inner greatness with the power of determination, resilience, and an empowering mindset.
Download or read book The Personal MBA written by Josh Kaufman and published by Penguin. This book was released on 2010-12-30 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the fundamentals, hone your business instincts, and save a fortune in tuition. The consensus is clear: MBA programs are a waste of time and money. Even the elite schools offer outdated assembly-line educations about profit-and-loss statements and PowerPoint presentations. After two years poring over sanitized case studies, students are shuffled off into middle management to find out how business really works. Josh Kaufman has made a business out of distilling the core principles of business and delivering them quickly and concisely to people at all stages of their careers. His blog has introduced hundreds of thousands of readers to the best business books and most powerful business concepts of all time. In The Personal MBA, he shares the essentials of sales, marketing, negotiation, strategy, and much more. True leaders aren't made by business schools-they make themselves, seeking out the knowledge, skills, and experiences they need to succeed. Read this book and in one week you will learn the principles it takes most people a lifetime to master.
Download or read book Expectation Therapy written by Art Costello and published by Balboa Press. This book was released on 2016-06-14 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could revolutionize your life from top to bottom by altering your mindset in just one way? Art costello has the answer and it's quite simple: mastering your expectations. Through improved understanding of expectations and their bearing on every facte of life, you can expect: -increased creativity and productivity -boosted confidence -improved human interaction -the ability to steer the course of your future! Costello speaks conversationally and candidly about his own experiences and how they inspired him to pioneer the original concepts in this book. He explains that expectations are not just a word, but a framework for living. When you operate through faith and not fear, you create higher expectations and create self-fulfilling prophesies for the life you have always wanted. It's simple but life changing!
Download or read book Variable Quality in Consumer Theory written by W.M. Wadman and published by Routledge. This book was released on 2016-07-01 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines consumer decision-making on products and services of variable quality at the level of retail markets. Addresses for the first time consumer-producer interaction at the level of the individual consumer; issues of quality, consumption experience, and willingness-to-pay, as exhibited by individual consumers; and how these issues affect the decision-making process.
Download or read book Expectation written by Interns and published by The Little Booktique Hub. This book was released on with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: “If you expect nothing from somebody you are never disappointed.” -Sylvia Plath Expectations are the strong belief that something will happen or be the case. More than anything else, our expectations determine our reality and impact those around us. In a self-fulfilling prophecy, people may rise or fall depending on their expectations and beliefs. This anthology will discuss the disillusionment brought by our expectations. Recognizing the paradox of expectations, the invaluable lesson of learning about sufferings from disenchantments, and coming to a deeper understanding at the crux of the illusion of life, has encouraged the writers to share their stories. Through their work, they have portrayed that when we start to experience and understand the freedom in letting go of unrealistic expectations and embracing gratitude and the present. It doesn’t suddenly make the gap between what we have and what we want disappear, but it does allow us to regain our happiness. It also creates space in our head. Space that’s no longer absorbed by negative emotions and hostile thoughts. Learning to accept what is rather than what should be is powerful. Thus, enforcing the idea that the antidote to expectations may be cultivating gratitude. When we learn to let go of our unrealistic expectations, an open road unfolds right in front of us. One full of new possibilities, ready and waiting for us to create your own path.
Download or read book The Awakened Heart written by Gerald G. May and published by Harper Collins. This book was released on 2009-03-31 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Integrating the wisdom of ancient mystics and the insights of contemporary thinkers, May examines the spiritual longings that are often hidden and controlled by society's pressures and expectations. "—Publishers Weekly
Download or read book Mind Over Mind written by Chris Berdik and published by Penguin. This book was released on 2013-09-24 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: How our fast-forward minds make something out of nothing We all know expectations matter—in school, in sports, in the stock market. From a healing placebo to a run on the bank, hints of their self-fulfilling potential have been observed for years. But we’ve never fully understood why. Journalist Chris Berdik offers a captivating look at the frontiers of expectations research, revealing how our assumptions bend reality. We learn how placebo calories can fill us up, how fake surgery can sometimes work better than real surgery, and how imaginary power can be corrupting. Mind Over Mind is a journey into the most exciting area of brain research today.
Download or read book Born to Choose written by John H Falk and published by Routledge. This book was released on 2017-09-05 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Born to Choose is John H. Falk’s compelling account of why and how we make the endless set of choices we do, every second of every day of our lives. Synthesizing research from across the biological and social sciences, Falk argues that human choice-making is an evolutionarily ancient and complex process. He suggests that all our choices are influenced by very basic and early evolving needs, and that ultimately each choice is designed to support survival in the guise of perceived well-being. This engaging book breaks new intellectual ground and enhances our understanding not just of human choice-making but human behavior overall.
Download or read book The Psychology of Expectation written by Clara Maria Hitchcock and published by . This book was released on 1903 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Punk CX written by Adrian Swinscoe and published by . This book was released on 2019-10-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: LIMITED EDITION - 7'x7' HARDBACK - ORIGINAL CONCEPTEmerging in the 1970s, prog rock was often accused of being overly technical, too elaborate, not focused on its audience and often in danger of disappearing up it's own a---!One could argue that the service and experience space is starting to exhibit some of the same characteristics namely it's in danger of becoming overly technical, benchmarked, frameworked, measured, codified, certified, specialized and functionalized etc etc.Punk exploded out of the back of prog rock with it's democratic, DIY, back to basics approach that inspired both a cultural and musical movement and change in mindset. It dared to be different and was OK with the fact that not everyone liked that.So, is it time to consider what a punk rock version of CX would look and feel like, particularly given that many reports suggest that around 70 percent of customer experience projects fail to deliver on their promises? If so, what would that look and feel like.Adrian Swinscoe in his new book 'Punk CX', tackles some of these questions and shares some key insights and practical takeaways that will allow you harness your inner punk and transform your own customer experience.
Download or read book Becoming a High Expectation Teacher written by Christine Rubie-Davies and published by Routledge. This book was released on 2014-08-13 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: We constantly hear cries from politicians for teachers to have high expectations. But what this means in practical terms is never spelled out. Simply deciding that as a teacher you will expect all your students to achieve more than other classes you have taught in the same school, is not going to translate automatically into enhanced achievement for students. Becoming a High Expectation Teacher is a book that every education student, training or practising teacher, should read. It details the beliefs and practices of high expectation teachers – teachers who have high expectations for all their students – and provides practical examples for teachers of how to change classrooms into ones in which all students are expected to learn at much higher levels than teachers may previously have thought possible. It shows how student achievement can be raised by providing both research evidence and practical examples. This book is based on the first ever intervention study in the teacher expectation area, designed to change teachers’ expectations through introducing them to the beliefs and practices of high expectation teachers. A holistic view of the classroom is emphasised whereby both the instructional and socio-emotional aspects of the classroom are considered if teachers are to increase student achievement. There is a focus on high expectation teachers, those who have high expectations for all students, and a close examination of what it is that these teachers do in their classrooms that mean that their students make very large learning gains each year. Becoming a High Expectation Teacher explores three key areas in which what high expectation teachers do differs substantially from what other teachers do: the way they group students for learning, the way they create a caring classroom community, and the way in which they use goalsetting to motivate students, to promote student autonomy and to promote mastery learning. Areas covered include:- Formation of teacher expectations Teacher personality and expectation Ability grouping and goal setting Enhancing class climate Sustaining high expectations for students Becoming a High Expectation Teacher is an essential read for any researcher, student, trainee or practicing teacher who cares passionately about the teacher-student relationship and about raising expectations and student achievement.
Download or read book Attitude Strength written by Richard E. Petty and published by Psychology Press. This book was released on 2014-01-14 with total page 583 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social psychologists have long recognized the possibility that attitudes might differ from one another in terms of their strength, but only recently had the profound implications of this view been explored. Yet because investigators in the area were pursuing interesting but independent programs of research exploring different aspects of strength, there was little articulation of assumptions underlying the work, and little effort to establish a common research agenda. The goals of this book are to highlight these assumptions, to review the discoveries this work has produced, and to suggest directions for future work in the area. The chapter authors include individuals who have made significant contributions to the published literature and represent a diversity of perspectives on the topic. In addition to providing an overview of the broad area of attitude strength, particular chapters deal in depth with specific features of attitudes related to strength and integrate the diverse bodies of relevant theory and empirical evidence. The book will be of interest to graduate students initiating work on attitudes as well as to longstanding scholars in the field. Because of the many potential directions for application of work on attitude strength to amelioration of social problems, the book will be valuable to scholars in various applied disciplines such as political science, marketing, sociology, public opinion, and others studying attitudinal phenomena.
