Download or read book Excellence Wins written by Horst Schulze and published by Zondervan. This book was released on 2019-03-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.

Download or read book Serve to Win written by Novak Djokovic and published by Zinc Ink. This book was released on 2013-08-20 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Novak Djokovic reveals the gluten-free diet and fitness plan that transformed his health and pushed him to the pinnacle. In 2011, Novak Djokovic had what sportswriters called the greatest single season ever by a professional tennis player: He won ten titles, three Grand Slams, and forty-three consecutive matches. Remarkably, less than two years earlier, this champion could barely complete a tournament. How did a player once plagued by aches, breathing difficulties, and injuries on the court suddenly become the #1 ranked tennis player in the world? The answer is astonishing: He changed what he ate. In Serve to Win, Djokovic recounts how he survived the bombing of Belgrade, Serbia, rising from a war-torn childhood to the top tier of his sport. While Djokovic loved and craved bread and pasta, and especially the pizza at his family’s restaurant, his body simply couldn’t process wheat. Eliminating gluten—the protein found in wheat—made him feel instantly better, lighter, clearer, and quicker. As he continued to research and refine his diet, his health issues disappeared, extra pounds dropped away, and his improved physical health and mental focus allowed him to achieve his two childhood dreams: to win Wimbledon, and to become the #1 ranked tennis player in the world. Now Djokovic has created a blueprint for remaking your body and your life in just fourteen days. With weekly menus, mindful eating tips for optimal digestion, and delicious, easy-to-prepare recipes, you’ll be well on your way to shedding extra weight and finding your way to a better you. Djokovic also offers tips for eliminating stress and simple exercises to get you revved up and moving, the very same ones he does before each match. You don’t need to be a superstar athlete to start living and feeling better. With Serve to Win, a trimmer, stronger, healthier you is just two weeks away.

Download or read book Trusted Leader written by David Horsager and published by Berrett-Koehler Publishers. This book was released on 2021-03-30 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Without trust, people and businesses fail. Trusted Leader provides a framework for building trust so that you and your organizations can perform at your best. “A lack of trust is your biggest expense,” says Wall Street Journal bestselling author David Horsager. Without trust, transactions cannot occur. Without trust, influence is destroyed. Without trust, leaders lose their people. Trust can be either your most vulnerable weakness or your greatest asset. Horsager introduces readers to his Eight Pillars of Trust through the journey of a senior leader who thought success was certain. Follow CEO Ethan Parker as he discovers the power of trust and how to apply it amid the complexities of leadership, change, and culture transformation. The Eight Pillars of Trust (Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency) are based on Horsager's original research and extensive experience working with Fortune 500 companies and top government agencies around the globe. In addition to the business parable, this book is rich in practical advice for implementing each of the Eight Pillars. You will learn strategies to increase alignment, overcome attrition, and get absolutely clear on executing your top priorities. Horsager offers a road map for how to become the most trusted expert in your industry.

Download or read book How You Do What You Do Create Service Excellence That Wins Clients For Life written by Bob Livingston and published by McGraw Hill Professional. This book was released on 2008-06-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: In three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2,400 workers Livingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences Includes numerous on-the-street examples and case studies throughout the book

Download or read book Faith Driven Entrepreneur written by Henry Kaestner and published by Tyndale House Publishers, Inc.. This book was released on 2021-08 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I'm excited about Faith Driven Entrepreneur. Anyone who is following the example of their creator God can find echoes of their work in this book." --Lecrae Entrepreneurship can be a lonely journey. But it doesn't need to be. God has a purpose and a plan for all those entrepreneurial dreams and creative gifts he gave you. The work you do today--the company you've built, the employees you work with, the customers you serve, the shareholders you report to, all of it--serves as an active part of what God wants to accomplish on earth. You are not alone in this journey. Join other faith-driven entrepreneurs as, together, we identify the values, habits, and traits that empower us to successfully build businesses, serve our communities, and faithfully pursue a loving relationship with God; read stories that exemplify how those values, habits, and traits unfold in everyday life; and discover the potential God wants to unleash through our work. Each book purchase includes access to the eight-session Faith Driven Entrepreneur video series, a discussion guide to encourage conversation among peers, and an invitation to join a Faith Driven Entrepreneur Group to meet other like-minded entrepreneurs.

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Download or read book Zahrah the Windseeker written by Nnedi Okorafor and published by Houghton Mifflin Harcourt. This book was released on 2008 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Zahrah, a timid thirteen-year-old girl, undertakes a dangerous quest into the Forbidden Greeny Jungle to seek the antidote for her best friend after he is bitten by a snake, and finds knowledge, courage, and hidden powers along the way.

Download or read book Everybody Wins written by Phil Harkins and published by John Wiley & Sons. This book was released on 2004-12-13 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: An inside look at one of the world's most successful real estatecompanies RE/MAX was founded over 30 years ago in Denver, Colorado, basedupon a revolutionary idea for a new system of selling real estate.Since then, RE/MAX has experienced over 380 straight months ofexplosive growth. In Everybody Wins, authors Phil Harkins and KeithHollihan reveal how RE/MAX has achieved such phenomenal success byexamining the company's strategy, culture, and leadership. Harkins-- with the full cooperation of RE/MAX -- led a research team thatclosely studied RE/MAX as well as comparable fast-growingcompanies. The team observed critical meetings, attendedconventions, dug through historical archives, and conductedextensive interviews with more than 50 key RE/MAX leaders. Theoutcome is an insightful and engaging account of one of the world'smost successful companies. Order your copy today.

Download or read book Scaling Up Excellence written by Robert I. Sutton and published by Crown Currency. This book was released on 2014-02-04 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal Bestseller "The pick of 2014's management books." –Andrew Hill, Financial Times "One of the top business books of the year." –Harvey Schacter, The Globe and Mail Bestselling author, Robert Sutton and Stanford colleague, Huggy Rao tackle a challenge that determines every organization’s success: how to scale up farther, faster, and more effectively as an organization grows. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries-- including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare-- Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between whether to encourage individualized approaches tailored to local needs or to replicate the same practices and customs as an organization or program expands. They reveal how the best leaders and teams develop, spread, and instill the right mindsets in their people-- rather than ruining or watering down the very things that have fueled successful growth in the past. They unpack the principles that help to cascade excellence throughout an organization, as well as show how to eliminate destructive beliefs and behaviors that will hold them back. Scaling Up Excellence is the first major business book devoted to this universal and vexing challenge and it is destined to become the standard bearer in the field.

Download or read book In Pursuit of Knowledge written by Kabria Baumgartner and published by NYU Press. This book was released on 2022-04 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner, 2021 AERA Outstanding Book Award Winner, 2021 AERA Division F New Scholar's Book Award Winner, 2020 Mary Kelley Book Prize, given by the Society for Historians of the Early American Republic Winner, 2020 Outstanding Book Award, given by the History of Education Society Uncovers the hidden role of girls and women in the desegregation of American education The story of school desegregation in the United States often begins in the mid-twentieth-century South. Drawing on archival sources and genealogical records, Kabria Baumgartner uncovers the story’s origins in the nineteenth-century Northeast and identifies a previously overlooked group of activists: African American girls and women. In their quest for education, African American girls and women faced numerous obstacles—from threats and harassment to violence. For them, education was a daring undertaking that put them in harm’s way. Yet bold and brave young women such as Sarah Harris, Sarah Parker Remond, Rosetta Morrison, Susan Paul, and Sarah Mapps Douglass persisted. In Pursuit of Knowledge argues that African American girls and women strategized, organized, wrote, and protested for equal school rights—not just for themselves, but for all. Their activism gave rise to a new vision of womanhood: the purposeful woman, who was learned, active, resilient, and forward-thinking. Moreover, these young women set in motion equal-school-rights victories at the local and state level, and laid the groundwork for further action to democratize schools in twentieth-century America. In this thought-provoking book, Baumgartner demonstrates that the confluence of race and gender has shaped the long history of school desegregation in the United States right up to the present.

Download or read book Optimists Always Win written by Kimberly S. Reed and published by Simon and Schuster. This book was released on 2021-01-12 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Difficulties and struggles are unavoidable in life, but a person has complete control over one’s personal response to the situation. This book offers readers a plan for responding with optimism for both the challenges and blessings that come their way. Our brain’s default setting is negativity. Ask anyone who has ever tried to lose weight, achieve a new skill, or incorporate a new habit and they can tell you that our natural tendency is to levitate toward mediocrity. However, optimism overpowers that negativity or tendency to be mediocre. International speaker and diversity/inclusion strategist Kimberly Reed’s book Optimists Always Win!: Unlocking the Power to Reach Life’s C-Suite isn’t merely motivational mumbo jumbo. It is designed to help readers develop a process to stay optimistic all the time. Reaching life’s C-Suite means obtaining a level of happiness, peace, wisdom and growth in all areas of our lives. It’s choosing optimism instead of anger, bitterness, or revenge. The life events that unfold for Reed in Optimists Always Win! will do just that—challenge anyone facing what seems to be an impossible situation and show that victory is absolutely possible. Her heroic battle with her mother’s terminal illness and sudden loss as well as her subsequent battle with cancer will encourage others that one doesn’t have to face adversity with pessimism or hopelessness. Relying heavily on her faith in God and the optimism that she learned to cultivate, Kimberly Reed teaches her readers the ten discouragement eliminators she used, which helped her succeed not just in her fight against cancer but as she lives each day as her best self. The message of this book is simple: difficulties and struggles are unavoidable in life, but a person has complete control over one’s personal response to the situation. Readers of this book will discover the following ten tools to eliminate discouragement, grow their faith, and engage an optimistic attitude for their own battles with the wisdom Kimberly was taught and subsequently put into practice during her own diagnosis and ultimate victory. They include: · Discouragement Eliminator #1: Staying Away from Kryptonite · Discouragement Eliminator #2: Defining Your Life’s C-Suite · Discouragement Eliminator #3: Quieting the Soul · Discouragement Eliminator #4: Gratitude · Discouragement Eliminator #5: Faith at the Speed of Light · Discouragement Eliminator #6: Unlocking Your Y.E.S. (You Empower Self) Factor. · Discouragement Eliminator #7: Be Willing to Give What You Require · Discouragement Eliminator #8: The Art of Becoming a Chameleon · Discouragement Eliminator #9: The Power of Your Rearview Mirror · Discouragement Eliminator #10: Taking the Elevator to Life’s C-Suite These tools will help develop the fortitude to face every area of life with faith and optimism. All Book Royalties Are Being Donated to a Premier Academic Research Institution for Integrated Breast Cancer Fund and Patient Care, and American Cancer Society AstraZeneca Hope Lodge in Philadelphia, Pennsylvania

Download or read book The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2008-07-01 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

Download or read book The Best Team Wins written by Adrian Gostick and published by Simon and Schuster. This book was released on 2018-02-13 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestselling authors of The Carrot Principle and All In deliver a breakthrough, groundbreaking guide for building today’s most collaborative teams—so any organization can operate at peak performance. A massive shift is taking place in the business world. In today’s average company, up to eighty percent of employees’ days are now spent working in teams. And yet the teams most people find themselves in are nowhere near as effective as they could be. They’re often divided by tensions, if not outright dissension, and dysfunctional teams drain employees’ energy, enthusiasm, and creativity. Now Adrian Gostick and Chester Elton share the proven ways managers can build cohesive, productive teams, despite the distractions and challenges every business is facing. In The Best Team Wins, Gostick and Elton studied more than 850,000 employee engagement surveys to develop their “Five Disciplines of Team Leaders,” explaining how to recognize and motivate different generations to enhance individual engagement; ways to promote healthy discord and spark innovation; and techniques to unify customer focus and build bridges across functions, cultures, and distance. They’ve shared these disciplines with their corporate clients and have now distilled their breakthrough findings into a succinct, engaging guide for business leaders everywhere. Gostick and Elton offer practical ways to address the real challenges today’s managers are facing, such as the rise of the Millennials, the increasing speed of change, the growing number of global and virtual teams, and the friction created by working cross-functionally. This is a must-read for anyone looking to maximize performance at work, from two of the most successful corporate consultants of their generation, whom The New York Times called “creative and refreshing.”

Download or read book Extreme Ownership written by Jocko Willink and published by St. Martin's Press. This book was released on 2017-11-21 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: An updated edition of the blockbuster bestselling leadership book that took America and the world by storm, two U.S. Navy SEAL officers who led the most highly decorated special operations unit of the Iraq War demonstrate how to apply powerful leadership principles from the battlefield to business and life. Sent to the most violent battlefield in Iraq, Jocko Willink and Leif Babin’s SEAL task unit faced a seemingly impossible mission: help U.S. forces secure Ramadi, a city deemed “all but lost.” In gripping firsthand accounts of heroism, tragic loss, and hard-won victories in SEAL Team Three’s Task Unit Bruiser, they learned that leadership—at every level—is the most important factor in whether a team succeeds or fails. Willink and Babin returned home from deployment and instituted SEAL leadership training that helped forge the next generation of SEAL leaders. After departing the SEAL Teams, they launched Echelon Front, a company that teaches these same leadership principles to businesses and organizations. From promising startups to Fortune 500 companies, Babin and Willink have helped scores of clients across a broad range of industries build their own high-performance teams and dominate their battlefields. Now, detailing the mind-set and principles that enable SEAL units to accomplish the most difficult missions in combat, Extreme Ownership shows how to apply them to any team, family or organization. Each chapter focuses on a specific topic such as Cover and Move, Decentralized Command, and Leading Up the Chain, explaining what they are, why they are important, and how to implement them in any leadership environment. A compelling narrative with powerful instruction and direct application, Extreme Ownership revolutionizes business management and challenges leaders everywhere to fulfill their ultimate purpose: lead and win.

Download or read book You Were Made for More written by Jim Cymbala and published by Zondervan. This book was released on 2010-12-21 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jim Cymbala knows something a lot of us miss--that a comfortable, secure life won’t produce the satisfaction we long for. How could we feel fulfilled by missing out on the life God has for us?Whether life seems good or not right now, Jim Cymbala believes that God has more for you. In this new book, he’ll help you find out how to access the “more” God intends—more peace, real joy, and a deep sense of purpose. As you open yourself to the “more” of God, you will also discover your unique work assignment—the one thing God is calling you--and no one else--to accomplish for the sake of his work in the world.You Were Made for More draws a compelling picture of people just like you who are finding that “more of God” means more influence, more energy, and ultimately more happiness. It will help you picture what your own “land of milk and honey” might look like—the fuller, richer spiritual place you long to be. Using examples from the Bible, contemporary stories, and experiences from his own life, Jim Cymbala points the way to a richer, deeper life, helping you take hold of everything God wants to give.

Download or read book Win written by Dr. Frank Luntz and published by Hachette Books. This book was released on 2011-03-01 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the New York Times bestselling author and top pollster Dr. Frank Luntz comes an unprecedented examination of communication excellence and how top performers win in all areas of human endeavor by utilizing superb communication skills. From Mike Bloomberg and Arnold Schwarzenegger to business icons Rupert Murdoch, Steve Wynn, and Fred Smith; to the CEOs of MGM Resorts, J. Crew, and Gibson Guitar; to legendary sports superstars like Larry Bird, Jimmy Connors, and Mike Richter; to media legends Roger Ailes, Don Imus, and dozens more, Luntz tells their stories--in their own words--and demonstrates how their style of operation and communication is absolutely essential to their success. Luntz makes it clear that following the rules of effective communication is indispensable in any successful human endeavor. Dr. Luntz offers more than seventy new "words that work" for private one-on-one meetings with your boss, for public presentations to hundreds of colleagues, or for television appearances that reach millions. There are more than three dozen specific lessons and recommendations--and each one directly illustrates the nine essential action-oriented principles of winning at every level: People-Centered, Paradigm-Breaking, Prioritizing, Perfection, Partnerships, Passion, Persuasion, Persistence, and Principled Actions. Do you have what it takes Win is an unprecedented examination of the art, science, and language of winning, and a must-have for people who want to understand and emulate the winners of today. THE DEFINITION OF WINNING The ability to grasp the human dimension of every situation The ability to know what questions to ask and when to ask them The ability to see the challenge, and the solution, from every angle The ability to communicate their vision passionately and persuasively The ability to connect with others and create an enduring chemistry and 10 other universal attributes of winners.

Download or read book The Unwanted written by Don Brown and published by Clarion Books. This book was released on 2018 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sibert Honor Medalist ∙ New York Public Library Best Of 2018 ∙ The Horn Book's Fanfare 2018 list ∙ Kirkus Best Books of 2018 ∙ YALSA Excellence in Nonfiction Winner In the tradition of two-time Sibert honor winner Don Brown's critically acclaimed, full-color nonfiction graphic novels The Great American Dust Bowl and Drowned City, The Unwanted is an important, timely, and eye-opening exploration of the ongoing Syrian refugee crisis, exposing the harsh realities of living in, and trying to escape, a war zone. Starting in 2011, refugees flood out of war-torn Syria in Exodus-like proportions. The surprising flood of victims overwhelms neighboring countries, and chaos follows. Resentment in host nations heightens as disruption and the cost of aid grows. By 2017, many want to turn their backs on the victims. The refugees are the unwanted. Don Brown depicts moments of both heartbreaking horror and hope in the ongoing Syrian refugee crisis. Shining a light on the stories of the survivors, The Unwanted is a testament to the courage and resilience of the refugees and a call to action for all those who read.