Download or read book Sustainable Excellence written by Aron Cramer and published by Rodale Books. This book was released on 2011-09-27 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: How the world's most influential companies are building business strategies that tackle the biggest global challenges. Today's business landscape is changing in fundamental ways: Natural resources are growing ever more scarce and expensive. Technology and changing consumer expectations are making transparency a fact of life. The rise of emerging economies creates vast market opportunities for companies--and better living standards for hundreds of millions. In Sustainable Excellence, Aron Cramer and Zachary Karabell tell the stories of the companies who are transforming themselves by responding to these paradigm shifts and in the process shaping the future. From their work with these Global 1000 companies, Cramer and Karabell know firsthand how business can successfully grapple with big-picture issues like resource scarcity, supply chain complexities, and the diverse expectations of government and the public. In Sustainable Excellence, they tell the story of how Coca-Cola and Greenpeace collaborated on a refrigerator that fights climate change. They show how companies like Best Buy and Nike are transforming the very products they sell to deliver more value to consumers with less waste. They recount how GE and Google created an innovative partnership that is developing "smart grids" that radically reduce energy use. And they show how business leaders like Starbucks' founder and CEO Howard Schultz put sustainable excellence at the center of his company's business strategy. Through these and other fascinating stories, Sustainable Excellence makes the case for a different way of doing business--one that will define both business success and economic vitality in the 21st century.
Download or read book Fire Department Strategic Planning 3rd Edition written by Mark Wallace and published by Fire Engineering Books. This book was released on 2021-04-01 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author: This 3rd edition is about organized common sense in the fire service. Section One provides support to fire departments that already have a strategic plan and just need to update and revise their existing plan. I have found over my 30 years of consulting with fire department’s that they want to accomplish their next iteration of their strategic plan as rapidly as possible. Section Two provides a detailed “How-to” guide to help a fire department create its first strategic plan. Section Two is divided into four parts: (1) Understanding the Department, (2) Understanding the Situation, (3) Understanding the Strategic Issues Facing the Department, and (4) Creating Organizational Change. A new chapter (Chapter 20) provides assistance to those departments having challenges with their strategic plan and obtaining the desired outcomes/results. It adds a new troubleshooting process for those departments having challenges to create an effective and successful strategic plan. The book is designed to be effective as a manual to develop an individual fire department’s strategic plan as well as a textbook for use in upper division college/university courses or as a text for post-graduate courses.
Download or read book Excellence Without a Soul written by Harry Lewis and published by Public Affairs. This book was released on 2007-08-14 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Harvard professor and former Dean of Harvard College offers his provocative analysis of how America's great universities are failing students and the nation
Download or read book The Future of Excellence in Public Relations and Communication Management written by Elizabeth L. Toth and published by Routledge. This book was released on 2009-03-04 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Future of Excellence in Public Relations and Communication Management brings together a stellar collection of public relations scholars to address the question: What will happen to continue the seminal theory building in public relations, bolstered by the work of James E. Grunig and Larissa A. Grunig, and the groundbreaking 1992 IABC Excellence Study examining best practices in the field? This volume presents a challenge to future researchers, encouraging consideration of other theoretical research problems that will lead to improving the management practice of public relations. This collection advances scholarly and practitioner understanding of excellence in public relations and communication management, and as such, public relations and communications scholars, in addition to practitioners and graduate students studying these areas, will benefit immensely by reading the work in this volume.
Download or read book Passport to the future written by Dr. Maggie Qi and published by QG Future Excellence. This book was released on 2021-03-14 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: PASSPORT TO THE FUTURE systematically analyzes the era we are currently living in: An era full of disruptive breakthroughs that can only be experienced but never sought! Human society is in the throes of a new birth and a new round of reshuffling has quietly begun. A large number of things and people, as well as the rules of the game, will be eliminated and replaced by new opportunities that are now in the making. Taking a holistic perspective, the author presents readers with a clear idea and a panoramic picture of the future, in this time of uncertainty. The essence of this condensed, concise, easy to understand, and straight to the point book is to help readers see the essential trends, avoid the disadvantages, achieve a fundamental transformation in this critical transition stage of the century. Each chapter and topic of this book address the crucial aspects of our future. The holistic view is a very important and effective support for decision-makers in politics, business, science and society in this period of great transformation with numerous challenges. The deepening of the respective topic is absolutely possible and makes sense, so that the necessary awareness, projects and measures for shaping a sustainable future can be sharpened, created and implemented. There is a Chinese saying that it is better to teach someone to fish than to give them a fish. The added value of this book lies in that in addition to giving information, advice and judgment, the author also includes the two latest “Feast of Inspiration” series products independently developed by QG Future Excellence, “Future scene customization “ScenaReality” and “Innovative thinking for business model transformation InnoThink“. Through these high-tech business cases readers can learn to build innovative thinking and business models, improve insight, strengthen humanistic thinking and cultivate their perception of the future. The applications and impact of the latest technologies like AI, Autopilot, IoT, Big Data, 3D printing, Smart Materials, Blockchain, VR, AR, NLP, TTS, Gen Tech, Brain-reading Tech are also forecasted. Those who take advantage of this time to complete their own magnificent transformation will be the ultimate winners over the next 10 to 20 years. They are the ones who will shape and lead the development of all sectors of society. And you, where do you see yourself in the future? … https://www.youtube.com/watch?v=P3XRxSXPZqs https://qg-fe.com/research-book/?lang=en
Download or read book Forecasting Tomorrow written by Shawn Galloway and published by . This book was released on 2015-08-06 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is Your Safety Strategy Ready for What's Coming?The marketplace and allocation of internal resources are both increasingly competitive. Safety strategies of the future must align with evolving business goals. Will your company's safety efforts keep up with the demands of the future?Emerging trends are becoming increasing visible regarding how safety is viewed, thought of, strategically managed, and how progress is measured. Moreover, the cast of characters, the roles they play, and accountability for responsibilities are evolving, all for the better.The seven predictions found within this book are based on the authors' years of deep experience as trusted safety advisors across all industry sectors. Follow their actionable recommendations to test strategies, then anticipate and adopt superior practices.Tap this vital industry intelligence to create a powerful, sustainable safety culture for your business and turn it into a competitive advantage.
Download or read book A Tradition of Excellence a Future of Possibilities written by IISRP (Organization) and published by . This book was released on 2001 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book GRASPED Pathways to Excellence written by Steven Brough and published by GRASPED Digital. This book was released on 2024-02-29 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: "GRASPED Pathways to Excellence" is envisioned as a comprehensive guide aimed at individuals seeking transformation in both personal and professional spheres. It likely presents 20 innovative strategies designed to navigate through the complexities of achieving excellence, covering a broad spectrum from enhancing leadership skills, adopting new technologies for growth, to fostering personal well-being and creativity. This guide's USP may lie in its dual focus on personal and professional development, offering a holistic approach rarely found in traditional business or self-help books. It emphasizes the interconnectedness of personal well-being and professional success, providing readers with a unique toolkit designed for the modern landscape of work and life. An introduction to "GRASPED Pathways to Excellence" might set the stage for a transformative journey, highlighting the book's commitment to fostering growth, innovation, and balance. It could invite readers to explore new dimensions of success, promising not just strategies but a new perspective on excellence.
Download or read book Excellence in Education written by Virginia. Commission on Excellence in Education and published by . This book was released on 1986 with total page 26 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Equity and Excellence in American Higher Education written by William G. Bowen and published by University of Virginia Press. This book was released on 200? with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thomas Jefferson once stated that the foremost goal of American education must be to nurture the "natural aristocracy of talent and virtue." Although in many ways American higher education has fulfilled Jefferson's vision by achieving a widespread level of excellence, it has not achieved the objective of equity implicit in Jefferson's statement. In Equity and Excellence in American Higher Education, William G. Bowen, Martin A. Kurzweil, and Eugene M. Tobin explore the cause for this divide. Employing historical research, examination of the most recent social science and public policy scholarship, international comparisons, and detailed empirical analysis of rich new data, the authors study the intersection between "excellence" and "equity" objectives. Beginning with a time line tracing efforts to achieve equity and excellence in higher education from the American Revolution to the early Cold War years, this narrative reveals the halting, episodic progress in broadening access across the dividing lines of gender, race, religion, ethnicity, and socioeconomic status. The authors argue that despite our rhetoric of inclusiveness, a significant number of youth from poor families do not share equal access to America's elite colleges and universities. While America has achieved the highest level of educational attainment of any country, it runs the risk of losing this position unless it can markedly improve the precollegiate preparation of students from racial minorities and lower-income families. After identifying the "equity" problem at the national level and studying nineteen selective colleges and universities, the authors propose a set of potential actions to be taken at federal, state, local, and institutional levels. With recommendations ranging from reform of the admissions process, to restructuring of federal financial aid and state support of public universities, to addressing the various precollegiate obstacles that disadvantaged students face at home and in school, the authors urge all selective colleges and universities to continue race-sensitive admissions policies, while urging the most selective (and privileged) institutions to enroll more well-qualified students from families with low socioeconomic status.
Download or read book The Education We Need for a Future We Can t Predict written by Thomas Hatch and published by Corwin Press. This book was released on 2021-01-19 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve Schools and Transform Education In order for educational systems to change, we must reevaluate deep-seated beliefs about learning, teaching, schooling, and race that perpetuate inequitable opportunities and outcomes. Hatch, Corson, and Gerth van den Berg challenge the narrative when it comes to the "grammar of schooling"--or the conventional structures, practices, and beliefs that define educational experiences for so many children—to cast a new vision of what school could be. The book addresses current systemic problems and solutions as it: Highlights global examples of successful school change Describes strategies that improve educational opportunities and performance Explores promising approaches in developing new learning opportunities Outlines conditions for supporting wide-scale educational improvement This provocative book approaches education reform by highlighting what works, while also demonstrating what can be accomplished if we redefine conventional schools. We can make the schools we have more efficient, more effective, and more equitable, all while creating powerful opportunities to support all aspects of students’ development. "You won’t find a better book on system change in education than this one. We learn why schools don’t change; how they can improve; what it takes to change a system; and, in the final analysis, the possibilities of system change. Above all, The Education We Need renders complexity into clarity as the writing is so clear and compelling. A powerful read on a topic of utmost importance." ~Michael Fullan, Professor Emeritus, OISE/Universtiy of Toronto "I cannot recommend this book highly enough – Tom tackles long-standing and emerging educational issues in new ways with an impressive understanding of the challenging complexities, but also feasible possibilities, for ensuring excellence and equity for all students." ~Carol Campbell, Associate Professor, Ontario Institute for Studies in Education, University of Toronto
Download or read book Operational Excellence and Respect written by Levent Turk and published by Levent Turk. This book was released on 2021-01-11 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if I told you Operational Excellence is not about learning and applying, but unlearning and abandoning? One-size-fits-all strategies, management, and production systems try to impose their behavioral codes. The results could only be perfect if employees were machines that worked according to preloaded software. However, people act by their feelings. They feel depending on how they think and think according to their desires and beliefs. Systems often ignore humans and try to drive their behavior. But to realize the true potential, we must understand the human condition and utilize the non-productive energy that cannot be visualized and eliminated by systems like Lean and 6-Sigma. If systems cannot measure the problems they create, they cannot reach excellence. Developing a Toyota like culture takes decades. Still, there is a way. You don't need to learn anything new for Operational Excellence. It is all about avoiding mistakes. Most managers have similar goals, make similar mistakes, fail, and learn the same things. With the unique combination of Western Philosophy, psychology, and neuroscience, this book decodes the secrets of Operational Excellence based on the experience of a former Toyota General Manager who learned TPS in Japan and successfully implemented it in multiple automotive OEMs. Instead of telling what to do to achieve probable success, I decrypt what not to do to avoid guaranteed failures. If the only source of knowledge is experience as Einstein put it, this book can save you many years of trial and error and common failures. Reviews "5S was once 4S, we added sustain to cope with cultural differences surrounding discipline. The 8 wastes were once the 7 wastes, we added the 8th to cope with cultural differences surrounding respect for humanity. These are both excellent examples of how we often detract from wisdom by adding to it. Thinking we can improve things we don't yet understand has led people down the wrong path for time immemorial. Early in this book, Levent Turk grabs this error in thinking and nails it to the wall with this line; Human potential is not something we need to unleash, but rather, something we frequently block... the rest of the book just gets better from that point forward. The author's firsthand training in Toyota, Japan, senior leadership positions in Toyota over 15 years, and 12 years' experience implementing TPS into non-Toyota production environments provides this book with solid foundations. If this were the book we'd inherited in the 90s, maybe we would now be surrounded by leaders who realise a high-performance culture is more to do with their own beliefs in what good looks like and the conditions they create for human brains to survive in ... and not about training tools and tracking KPIs. What others take a whole book to say, Levent Turk captures in a single paragraph or sentence. This is a book of a 1000 books. If you are in a leadership position and want to create a high-performance culture, do yourself a favour. Hang onto every word, ponder every page, digest, understand, reflect. You will not find a better way to spend your time." David Bovis "Levent Turk has written a remarkable book, one that is truly unique in the genre of TPS and Lean. More than a reflection of a lifetime in business, it is a synthesis of ideas woven into a rich tapestry of valuable insights that readers will enjoy reflecting on and putting into action." Professor Bob Emiliani
Download or read book Creating Excellence written by Craig R. Hickman and published by Routledge. This book was released on 2018-04-17 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Creating Excellence, first published in 1984, proposes a rational yet visionary blend of approaches for a winning, strategy-driven culture that can provide you and your company with the confidence that gets results. Based on a programme of six essential leadership skills – vision, sensitivity, insight, versatility, focus, and patience – this step-by-step blueprint for organisational excellence shows the New Age Executive exactly how to: Know your firm’s capabilities – and make the most of them Motivate your people to peak performance Respond positivity to change from within and without Develop long-term goals and see them through And turn crisis into opportunity All these principles are illustrated with fascinating case studies of the most spectacular successes and failures in the history of American enterprise. In addition, hands-on ‘exercises’ will enable you to test their application to the concerns of your own organisation. Whether you work for a small business or a vast conglomerate, in a hot new industry or a mature, stable environment, Creative Excellence can help make you the most important corporate asset of the eighties – and beyond.
Download or read book Operational Excellence written by John S. Mitchell and published by John Wiley & Sons. This book was released on 2015-02-27 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value Strategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations Includes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization Defines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results Applicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations
Download or read book The EFQM excellence model for Assessing Organizational Performance written by Chris Hakes and published by Van Haren. This book was released on 2007-07-05 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: The EFQM Excellence Model was introduced at the beginning of 1992 as the framework for assessing organizations for the annual European Excellence Award . It is now the most widely used organizational assessment framework in Europe. Most users have no intention of applying to win awards; they use the framework and analysis techniques within the model as diagnostic tools that will help them to: assess the health of their organization, identify its strengths and areas for improvement and periodically measure progress identify and share good management practices, both internally and externally anticipate and target their desired results in tangible, measurable ways Whether you are a newcomer to the Excellence Model, or an experienced user (whose techniques of performance assessment maybe rigorous but have possibly evolved to become overly complex), this Management Guide provides you with practical techniques to undertake timely and effective assessments. It explains the history, basis and evolution of the EFQM Excellence Model, the nature of EFQM and its networks today, and, most importantly, provides step-by-step guidance, together with a series of analysis pro-formas, to enable readers to facilitate an assessment of an organization against each of the 32 elements ( criterion parts ) of the EFQM Excellence Model.
Download or read book The Pursuit of Excellence The Uncommon Behaviors of the World s Most Productive Achievers written by Ryan Hawk and published by McGraw Hill Professional. This book was released on 2022-01-25 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A master class in achieving and sustaining excellence, even in the most challenging of times—from the host of The Learning Leader Show and author of Welcome to Management Millions of business professionals aspire to become effective leaders. But for hardworking, growth-oriented top performers who are always looking to improve and for rigorous thinkers who are never quite satisfied with the status quo, the true goal is the lifelong pursuit of excellence. Leadership advisor Ryan Hawk has interviewed hundreds of the most productive achievers in the world on his acclaimed podcast, The Learning Leader Show, to discover the best practices for pursuing and sustaining excellence. He found a pattern of uncommon behaviors that set these stellar individuals apart. By following their examples, you will learn how to: Commit to yourself and the process―and build purpose, focus, and discipline Develop resilience to face new challenges―and find inspiration for the long haul Seek guidance―and lead others to new heights Meet the moment―and make the most of every opportunity to excel Create a trusted group of advisors―and become a lifelong learner Packed with specific actions to take, experiments to run, and tools to analyze what works best for you, this uncompromisingly practical guide will inspire, challenge, support, and empower you to become your very best. Put mindsets into action and turn behaviors into habits with The Pursuit of Excellence.
Download or read book Mastering Customer Service Strategies for Excellence written by Charles Nehme and published by Charles Nehme. This book was released on with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction Purpose of the Book In an era where customers have more choices than ever, exceptional customer service has become a key differentiator that sets successful businesses apart from the rest. The aim of this book is to provide you with a comprehensive guide to mastering customer service. Whether you're a seasoned professional, a new hire, or a business owner, this book will equip you with the knowledge and skills needed to deliver outstanding service and foster lasting customer relationships. Importance of Customer Service in Today's Market Customer service is no longer just a support function—it is a strategic element of business success. With the rise of social media and online reviews, a single customer interaction can influence thousands of potential customers. Great customer service can turn a one-time buyer into a loyal advocate, while poor service can drive customers away and damage your brand's reputation. This book explores why customer service matters more than ever and how it can impact your bottom line. Overview of What the Reader Will Learn This book is divided into six parts, each designed to cover a different aspect of customer service: Foundations of Customer Service: Understand the core principles and importance of customer service, including the customer journey and expectations. Building a Customer-Centric Culture: Learn how to create an organizational culture that prioritizes customer satisfaction through leadership, employee engagement, and a positive workplace environment. Essential Customer Service Skills: Develop key skills such as effective communication, problem-solving, conflict resolution, and time management. Tools and Techniques: Discover the tools and techniques that can enhance your customer service, including feedback mechanisms, technology, and performance measurement. Advanced Strategies: Explore advanced strategies like personalization, customer loyalty programs, and crisis management to elevate your customer service efforts. Industry-Specific Customer Service: Gain insights into best practices tailored to specific industries such as retail, hospitality, and B2B services. The Evolution of Customer Service Customer service has evolved significantly over the years. From the early days of face-to-face interactions and telephone support to the modern era of digital communication and AI-driven solutions, the way businesses interact with customers has transformed. This section will provide a historical perspective on the evolution of customer service, highlighting key milestones and the changing expectations of customers. By understanding the past, we can better appreciate the present and anticipate the future trends in customer service. This book will not only provide you with practical tips and strategies but also encourage you to think critically about how you can innovate and adapt to meet the ever-evolving needs of your customers. Welcome to "Mastering Customer Service: Strategies for Excellence." Let's embark on this journey together to create exceptional customer experiences and drive your business to new heights.
