Download or read book Amaze Every Customer Every Time written by Shep Hyken and published by Greenleaf Book Group. This book was released on 2013-09-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Download or read book Peak Performance Every Time written by Simon Hartley and published by Routledge. This book was released on 2012 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Peak performances should not be left to chance. Rather than hoping that you will perform at your best, why not engineer your performance? Peak Performance Every Time incorporates principles from sport psychology and performance coaching and applies these to all areas of life. Using illustrations and real-world examples from top athletes and business executives, it focuses on the three main components that underpin performance: Confidence Motivation Focus. As well as offering practical strategies to help the reader achieve their optimal mindset, it also explains how to coach others to perform to their potential. Throughout, the book is underpinned by theoretical frameworks, literature and research findings and will be invaluable to anyone trying to reach their full potential, in particular athletes, coaches, managers and executives. It may also be of interest to sports psychology, management and business students.
Download or read book Successful Interviews Every Time written by Rob Yeung and published by How To Books Ltd. This book was released on 2004 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an invaluable source information for job hunters on preparing for interviews, tests and assessment centres.
Download or read book Every Time I Feel the Spirit written by Timothy Nelson and published by NYU Press. This book was released on 2005 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dreams and visions, prophetic words from God about "dusty souls," speaking in tongues while "in the spirit"—narratives of these and similar events comprise the heart of Every Time I Feel the Spirit. This in-depth study of a Black congregation in Charleston, South Carolina provides a window into the tremendously important yet still largely overlooked world of African American religion as the faith is lived by ordinary believers. For decades, scholars have been preoccupied with the relation between Black Christianity, civil rights, and social activism. Every Time I Feel the Spirit is about black religion as religion. It focuses on the everyday experience of religion in the church, congregants' relationships with God, and the role that God and Satan play in congregants' lives—not only as objects of belief but as actual agents. It explores the concepts of religious experience and religious ritual, while emphasizing the attributions that people make to the operation of spiritual forces and beings in their lives. Through interviews and field work, Nelson uncovers what religious people themselves see as important about their faith while extending and refining sociological understandings of religious ritual and religious experience.
Download or read book Every Time You Go Away written by Abigail Johnson and published by Harlequin. This book was released on 2023-12-05 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Perfect for fans of Jennifer Niven, Abigail Johnson draws a searing and lyrical portrait of grief, forgiveness, and the kind of love that blooms in the aftermath. Eight years ago, Ethan and Rebecca met, two troublemaking kids sharing secrets and first kisses in a tree house, until Ethan’s mom returned to take him away. Each and every visit, his only goodbye was a flower on Rebecca’s windowsill. Four years ago, Ethan left for the last time to take care of his mother, who has struggled with addiction his whole life. Two years ago, Rebecca was in a car accident that killed her father. She’s been learning to navigate life as a wheelchair user ever since. Now, they discover if their hardships have torn them apart…or will bring them closer than ever.
Download or read book Every Time You Hear That Song written by Jenna Voris and published by Penguin. This book was released on 2024-04-02 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dumplin' meets Daisy Jones & the Six in this split-POV love song to country idols, romantic road trips, and queer love. They say never meet your idols. But nothing about digging up their deepest secrets. Seventeen-year-old aspiring journalist Darren Purchase has been a lifelong fan of country music legend Decklee Cassel, who’s as famous for her classic hits as she is for her partnership with songwriter Mickenlee Hooper. The same Mickenlee who mysteriously backed out of the limelight at the height of their careers, never to be heard from again. Now Decklee’s televised funeral marks the unveiling of her long-awaited time capsule. But when it’s revealed to be empty, a trail of scavenger-hunt clues unfolds, leading to a whopping cash prize for whoever finds the real capsule. Darren knows there’s a story there—and she’s going to be the one to break it. Even if it means a spontaneous road trip with her coworker Kendall. Flashback to 1963, when a young runaway Decklee has her sights set on fame and glory. As she claws her way to the top over the years that follow, it’s Mickenlee’s lyrics that help rocket her to stardom. But as their relationship evolves beyond the professional, it threatens everything Decklee has worked for. What else will she sacrifice to hold on to her dreams? Told in alternating perspectives, Every Time You Hear That Song is a queer coming-of-age story celebrating country music, complicated women, and living authentically. There’s more to Decklee’s story than Darren ever could have guessed, but the real story she has to tell is her own.
Download or read book How to Influence Anyone Anywhere Every Time written by Colin James and published by John Wiley & Sons. This book was released on 2024-05-28 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: We communicate all the time. But do we have impact? Do we influence? When you speak, do people lean in? When they hear you, do others feel impressed, challenged, motivated or inspired? Through tested frameworks and instantly applicable techniques, How to Influence Anyone, Anywhere, Every Time shows you how to use your words and your body language to engage and persuade. With this handbook, you'll learn crucial communication skills for delivering with impact in any professional setting — be it in the boardroom, your next sales meeting or interpersonal interactions. Master how to deliver your message with conviction, confidence and clarity. Globally renowned speaking coaches Colin James and Erica Bagshaw share their proven methodology for wielding influence in any and every context. In How to Influence Anyone, Anywhere, Every Time, they show you how to systematically get and hold people’s attention — and use your influence to achieve positive results in your organisation or business. Whether you’re working face-to-face, you need to create presence online, or you’re crafting a written message, you’ll discover the tips you need. Communicate more effectively with a tried-and-trusted process for success, using the 3 Ds: Diagnose: Who is your audience, what is the context and what is your desired outcome? Design: Get the magic 12 steps that make it easy to tailor your next communication to better engage and influence your audience. Deliver: Don't know what to do with your hands? Learn how to master body language, your voice, visual aids and even your energy for a delivery that will captivate, inspire and persuade even the toughest audience. How to Influence Anyone, Anywhere, Every Time is a must-have resource for anyone who needs to present their ideas, gain trust and bring about real change.
Download or read book Right Every Time written by F. Price and published by CRC Press. This book was released on 2019-08-28 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time . Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio
Download or read book Every Time a Rainbow Dies written by Rita Williams-Garcia and published by Harper Collins. This book was released on 2009-03-17 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Newbery Honor and Coretta Scott King Award winner Rita Williams-Garcia, Every Time a Rainbow Dies is a moving, lyrical, and diverse love story—perfect for fans of One Crazy Summer who are ready for an older voice. Dreamy Thulani spends most of his time up on the roof, taking care of the flock of doves in the cote and watching the streets of Brooklyn bustle below him. He is up there on the day he sees a girl being brutally attacked in an alley. Though the girl makes it clear she wants nothing more to do with him after he helps her home, he can’t stop thinking about her. Is she okay? What is her name? Would she be scared if he tried to talk to her? Suddenly, for the first time since his mother died, Thulani finally has a reason to come down from the roof. But as much as he wants to care for this girl, Ysa—more fragile and fiercer than his birds—she will not trust easily. Is it possible to shelter someone who needs to be free?
Download or read book How to Argue Win Every Time written by Gerry Spence and published by Macmillan. This book was released on 1996-04-15 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: A noted attorney gives detailed instructions on winning arguments, emphasizing such points as learning to speak with the body, avoiding being blinding by brilliance, and recognizing the power of words as a weapon.
Download or read book Remember Every Name Every Time written by Benjamin Levy and published by Touchstone. This book was released on 2002 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: From a man whose amazing memory has astonished and entertained America's top CEOs comes a complete illustrated course in mastering the tricky art of memorizing names and faces in business settings, a vital skill for career success. 60 photos.
Download or read book The Devil All the Time written by Donald Ray Pollock and published by Anchor. This book was released on 2011-07-12 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now a Netflix film starring Tom Holland and Robert Pattinson A dark and riveting vision of 1960s America that delivers literary excitement in the highest degree. In The Devil All the Time, Donald Ray Pollock has written a novel that marries the twisted intensity of Oliver Stone’s Natural Born Killers with the religious and Gothic overtones of Flannery O’Connor at her most haunting. Set in rural southern Ohio and West Virginia, The Devil All the Time follows a cast of compelling and bizarre characters from the end of World War II to the 1960s. There’s Willard Russell, tormented veteran of the carnage in the South Pacific, who can’t save his beautiful wife, Charlotte, from an agonizing death by cancer no matter how much sacrificial blood he pours on his “prayer log.” There’s Carl and Sandy Henderson, a husband-and-wife team of serial killers, who troll America’s highways searching for suitable models to photograph and exterminate. There’s the spider-handling preacher Roy and his crippled virtuoso-guitar-playing sidekick, Theodore, running from the law. And caught in the middle of all this is Arvin Eugene Russell, Willard and Charlotte’s orphaned son, who grows up to be a good but also violent man in his own right. Donald Ray Pollock braids his plotlines into a taut narrative that will leave readers astonished and deeply moved. With his first novel, he proves himself a master storyteller in the grittiest and most uncompromising American grain.
Download or read book Every Time I Fall written by Lexi Ryan and published by Lexi Ryan. This book was released on 2021-04-13 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author Lexi Ryan brings you Every Time I Fall, a sexy standalone romance about a woman learning to love herself and the guy who’s loved her all along. He’s my brother’s best friend. The hot guy with the heart of gold I’ve never let myself want. Guys like Dean don’t go for girls like me. Curvy. Thick. A big girl. Whatever label you put on me, I know who I am and what it means. And that’s fine. I’m content to be Dean’s buddy and nothing more. Or so I thought. But when Dean finds out about my bedroom issues and decides to help me fix them, everything changes. He swears there’s no such thing as “bad in bed” and pleasure is all about chemistry. I’m not convinced, but he intends to prove it. With his mouth. With his body. With his dirty texts and whispered promises. I know from the first kiss that I’m going to fall hard. That this can’t last, and the end might break me. But, for these days and nights with Dean, all the hurt might be worth it.
Download or read book Beyond Abuse Moving Forward One Day at a Time written by Misty Hicks and published by Xlibris Corporation. This book was released on 2020-09-09 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond Abuse: Moving Forward One Day At A Time is a collection of poems that expresses or shows a journey from a place of pain and darkness to a place of purpose and hope. Divided into three sections, witness the changes from a lowly caterpillar, a transformational cocoon and an emerging butterfly.
Download or read book Every Time We Say Goodbye written by Jamie Zeppa and published by . This book was released on 2011 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: 1942: Her mother's death left Grace Turner detached from the world until she became pregnant. Now, she's fallen in love with her baby boy but is locked in combat with her sister-in-law over his care. Wanting an independent life for herself and her son, Grace leaves Sault Ste. Marie to find work, and a place of her own, in southern Ontario. But she worries: when she returns for her baby, will her brother and sister-in-law give him up? 1957: Teenaged Dean Turner breaks open a locked box and finds adoption papers with a birth certificate for Daniel Turner, son of Grace Turner and an unknown father. His parents deny that he is adopted, but four years later, Dean leaves home to find the mysterious Grace. 1961: Laura falls in love with Dean Turner soon after he sits down at her table in the Queen Street Eaton's cafeteria, but he disappears as suddenly and as devastatingly as he appeared. When she encounters him in Sault Ste. Marie three years later, she is determined not to let him slip away again. 1973: Eight-year-old Dawn Turner waits for her father one morning at the front door of her grandparents' house. Dawn and her little brother are finally starting a life with their father, Dean, and his new wife. But when the new beginning doesn't work out, she and Jimmy end up back with their grandparents. As Dawn grows up, she must work to understand her family's mysteries and disappearing acts before she loses track of herself completely. Jamie Zeppa paints a tender and perceptive portrait of the unconventional, though not entirely dysfunctional, Turner family. Rich with mystery, broken promises and in the end, some mending of hearts, Every Time We Say Goodbye explores what it means to leave, to be left, to be absent; what connects parents and children, brothers and sisters, husbands and wives - and what drives them apart.
Download or read book Every Time I Die written by Allison Russell and published by Xlibris Corporation. This book was released on 2009-07-11 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: Experiment 13 is a young girl. She was abandoned by her birth parents and raised in a laboratory by three scientists. The scientists tell her not to get attached to those around her. They teach her how to lie. They use the girl as their experiment, under the supervision of an unknown man who will do anything to keep it a secret. During the experiment, Thirteen makes friends and enemies, falls in love and dies. All more than once. She is desperate to find out the truth about the experiment, her past, and herself.
Download or read book Different Every Time written by Marcus O’Dair and published by Serpent's Tail. This book was released on 2014-10-30 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robert Wyatt started out as the drummer and singer for Soft Machine, who shared a residency at Middle Earth with Pink Floyd and toured America with Jimi Hendrix. He brought a Bohemian and jazz outlook to the 60s rock scene, having honed his drumming skills in a shed at the end of Robert Graves' garden in Mallorca. His life took an abrupt turn after he fell from a fourth-floor window at a party and was paralysed from the waist down. He reinvented himself as a singer and composer with the extraordinary album Rock Bottom, and in the early eighties his solo work was increasingly political. Today, Wyatt remains perennially hip, guesting with artists such as Bjork, Brian Eno, Scritti Politti, David Gilmour and Hot Chip. Marcus O'Dair has talked to all of them, indeed to just about everyone who has shaped, or been shaped by, Wyatt over five decades of music history.
