Download or read book Employee Satisfaction and Service Performance in Banking Sector written by Marina Karaeva and published by LAP Lambert Academic Publishing. This book was released on 2012-07 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is it true that satisfied employees demonstrate a higher level of service performance? What can raise employees' job satisfaction and what aspects of job are valuable for staff? In contemporary competitive environment these questions are of current interest of researchers and businesses. This book incorporates theoretical background covering this issue and presents a research conducted in a Russian Bank. Due to their constant contact with customers, front-line employees have been selected for survey. Firstly, employees' job satisfaction was studied with focus to intrinsic and extrinsic factors that affect the general job satisfaction. Secondly, service performance was measured by combination of self-assessed method and the company's reports. And, finally, the relationship between job satisfaction and performance was explored. The book can have value for students, researchers and business people.

Download or read book Psychological Empowerment and Job Satisfaction in the Banking Sector written by Elizabeth George and published by Springer. This book was released on 2018-07-30 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how psychological empowerment can influence and enhance job satisfaction. The authors argue that in today’s working climate the wellbeing and involvement of employees is of utmost importance to any company’s overall success and that management techniques like empowerment are the most effective means of achieving this goal. Based on an empirical study examining job satisfaction amongst employees of several private sector, public sector and new generation banks in Kerala, India as well as extensive literature review, this book discusses the role psychological empowerment plays in enhancing job satisfaction both locally and internationally. It goes on to analyze four dimensions of psychological empowerment and the role of job satisfaction in the relationship between psychological empowerment and job related stress. This book will be of great interest to scholars in management and psychology and is essential reading for industrialists and managers wanting to apply empowerment strategies in their own workplace.

Download or read book The Relationship Between Employee Satisfaction Customer Satisfaction and Sales Performance in Retail Banking written by Nhlanhla Willy Mkhaliphi and published by . This book was released on 2014 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: In many developing countries, including South Africa, the banking sector is highly concentrated resulting in intense competition among the big four banks in South Africa (e.g. Standard Bank, Nedbank, First National Bank and Absa, and one emerging bank Capitec). In favourable economic conditions, the banking sector plays an essential role in the economic growth of the country. However, the global financial crisis of late 2007 changed the outlook for an already slowing economy, and South Africa was not immune to the impact of the global financial crisis-induced economic slowdown. The banks have been faced with increasing competition and rising costs as a result of regulatory, financial and technological innovation, entry of the foreign banks in the retail banking environment, local competitors who are introducing new and innovative product offering and the challenges of the recent financial crisis. These changes have had a dramatic impact on the performance in sales for commercial banks. Retail banking offers a comprehensive suite of products (e.g. Home Loans, Vehicle Finance, Sales and Investments and Cheques) to customers. It also provides these products through extensive branch networks. Over a period of six months, certain branches of Absa Bank have not been able to meet set targets in sales of the banking products and have caused under-performance in sales for the relevant branches. There are 47 branches in the Gauteng East Region and, among these, six branches were randomly selected under-performing branches in terms of sales targets. This research aims to determine the causes behind under-performance in these East Gauteng branches, as such information would provide management with useful information. The aim of the study is to tests the influence of employee satisfaction, service quality, and customer satisfaction on sales performance, i.e., how these variables impact on sales performance at the branch level.

Download or read book Job Satisfaction and Employee Performance in Public Sector Banks written by Susanta Kumar Barik and published by LAP Lambert Academic Publishing. This book was released on 2012-07 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: State Bank of India is the largest bank in India. The service provided through the vast network in rural, semi-urban and urban areas is often proved as a people's bank. However, functioning of the bank unlike all other institutions in India is subject to and influenced by the changes brought in over time. In an era of globalization, innovation is frequent and obvious. In fact, the innovated change is managed by human-beings than machine(s), which therefore leads to the need of up-grading the technical as well as managerial skills of human-beings to adopt the change and get involved with the changed environment. Positioning of institution in rural/semi-urban areas with a changed technical environment to work on and the employee satisfaction there from is the core subject of the current book. All strings of human ethics/necessities of social living correlating to its institutional functional capability in the context of a Public Sector Bank are thoroughly presented in the document. Finally, it is attempting to answer two major issues like "Are employees satisfied on the assigned job with a changed environment?" and "How closely job performance and Employee satisfaction related?"

Download or read book Job Satisfaction of Bank Employees written by Mohamed Nazer and published by . This book was released on 2011-04 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Employee Satisfaction and Firm Performance written by Yonglin Ren and published by . This book was released on 2001 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Influence of Job Satisfaction in Escalating Employee Performance written by Hira Aftab and published by LAP Lambert Academic Publishing. This book was released on 2012 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study explained the nature of relationship between job satisfaction and job performance of the middle level employees of Pakistan banking sector. Pakistan economy was facing economy crises last 30 years and banking sector was showing instability since 2005. This study helps the measure the job performance effectiveness by the job satisfaction so banks can improve their performance by satisfying their employees. For the measurement of the job satisfaction and job performance, two models were considering to analysis the nature of relationship between them. Demographic factors such as age, gender, salary and expenses were use to show the background of the respondents. Analysis of these factors showed that employees in early stages of careers are more satisfied then older employees and they performed also better than those employees.

Download or read book Job attitudes review of research and opinion written by Frederick Herzberg and published by . This book was released on 1967 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Factors Contributing to Employee Satisfaction in the New Zealand Banking Industry written by Geeth Croos and published by . This book was released on 2020 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The banking industry of New Zealand is working on the improvement of customer satisfaction to increase the retention of customers. One of the key factors in customer retention is their satisfaction with the services provided by banking staff. Exploring the factors' effect on job satisfaction of the workforce and finding solutions for proper management of them is a worthy research area, which will contribute to achieving bank goals and objectives and to meeting their obligations to New Zealand society. Although many researchers have focussed their attention on this matter in other context, there is a lack of research regarding job satisfaction in the New Zealand banking industry. Therefore, primary motive of this study is to identify factors which are influencing bank employee satisfaction in New Zealand. This research uses secondary qualitative data collected from the New Zealand website of Glassdoor Inc. to explore factors affecting employee satisfaction. Using secondary data has its own advantages whereas, it is less expensive and less time consuming. This online platform displays salary information and reviews of companies, posted anonymously by staff who work or have worked for a company. The reviews which have been collected from banking employees working in the New Zealand banking sector. The data were analysed using qualitative content analysis. This analysis was facilitated by the content analysis software, Leximancer. The findings helped to identify the factors which contribute to the satisfaction of employees in the New Zealand banking industry. The study found that factors such as the compensations, training, leadership style and stress relief strategies may help the New Zealand banking sector to improve employee job satisfaction. Motivated and satisfied staff contribute to the overall quality of the services provided by banks. Improvements in employee satisfaction are expected to alleviate employee stress and counter their intention to leave their organisation. The findings of this study may help banking sector management, leadership for implement to enhance their employees job satisfaction level." -- Abstract.

Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

Download or read book Employee Satisfaction in US Banking written by Joanna J Norris and published by . This book was released on 2024-02-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Study on Transformational Leadership and Collaboration in the United States Banking Sector" delves into the intricate relationship between leadership styles, collaborative efforts, and employee satisfaction within the banking industry of the United States. Through qualitative descriptive research, this book investigates the influence of transformational leadership on employee satisfaction and the impact of leader-follower collaboration on overall job satisfaction. With a focus on individuals with extensive experience and educational backgrounds in banking, the study provides valuable insights gleaned from personal interviews and group discussions conducted via Zoom video teleconferencing. Utilizing MaxQDA software for data analysis, the book identifies and explores 17 distinct subthemes organized into six overarching themes, shedding light on the complex interplay between leadership practices and employee contentment. Through inductive thematic analysis, the authors draw compelling conclusions, highlighting the significant influence of transformational leadership and collaborative interactions on the job satisfaction of banking professionals in the United States.

Download or read book A Study on the Relationship between Employee s Job Satisfaction and their on Job Performance written by Sumat Rajbhandari and published by GRIN Verlag. This book was released on 2017-06-14 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2016 in the subject Business economics - Business Management, Corporate Governance, grade: 67, , language: English, abstract: The research study has been intended to examine the relationship between employees’ job satisfaction and their on job performance and its impact on retention, turnover and execution evaluation framework at the Business Universal Development Bank Ltd. in Kathmandu, Nepal. Because of new regulations being recommended by NRB (Central Bank) for expanding four times capital of the banks and financial institutions (BFIs) to make their capital base stronger, BUD Bank has been confronting difficulties of (i) expanding four times its paid capital and (ii) channelizing the credits all the more proficiently and effectively. In the request to adapt to these circumstances, the employees need to expect the basic role by taking a couple of profitable and capable drives. For this, the management needs to review the employees’ present job satisfaction, and its impact on their performance, retention, and turnover for taking appropriate measures for further change on upgrading their execution to extend profitability. It has been endeavoured to audit different articles/ international journals displayed by various specialists/researchers/scholars on the points i.e. job satisfaction, and its impacts on job performance, retention, turnover, and performance evaluation. It is found that JS has the significant relationship with JP, retention, turnover, and performance evaluation. As indicated by authors Locke (1976); Olusola, Funmilola and Sola (2013); and Velnampy and Sivesan (2012), there are six to ten variables of job satisfaction and these have positive impacts on job performance, retention, turnover, and execution assessment. In any case, there are considered six variables (work assigned, salary, promotion, supervision, colleagues, and working environment) of job satisfaction proposed by Locke (1976) for this study. These variables are regular to all types of organisations. Olusola, Funmilola and Sola (2013) find in their study that these six variables of JS have significant positive effect on JP demonstrating the entirely great relationship between JS and JP.

Download or read book EFFECT OF TRAINING ON EMPLOYEES PERFORMANCE IN NIGERIAN BANKING INDUSTRY written by OLAGUNJU, MARY MOFOLUWAKE, PhD and published by Author House. This book was released on 2014-02 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Employee training has been identified as an important factor in the survival of banking business, particularly in a globally competitive economy with uncertainty as in Nigeria. The Nigerian banking industry faces a number of challenges in relation to employee development. This study investigated the effects of training and manpower development on employee performance in Nigerian banking industry. The survey research design was used. The population of the study comprised 30,006 employees in the Nigerian banking industry from which a sample of 379 respondents was selected using purposive sampling technique. The population was broken into various strata in line with the hierarchy of office seniority. The study concluded that there is need for the Nigerian banking industry to adopt manpower training as an innovative tool for improving employee performance in today's dynamic banking environment.

Download or read book OCCUPATIONAL STRESS JOB PERFORMANCE AND JOB SATISFACTION written by Dr. M. Santhi and published by Lulu.com. This book was released on 2019-01-21 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: An organization without working professionals cannot be built. Human resource is a 'real asset' to the organization. How best it can be utilized lies in the hands of managers who strive for the attainment of organizational goals. They have to adopt a comprehensive approach to manage people, develop their skills and create a work spirit in the minds of employees. In the present uncertain economic environment, many employees are finding it difficult to get out of the work redundancies. Further, to perform duties at a higher level for a long period, the employees are stained. In the process of work accomplishment, most of the employees in many organizations face stress in satisfying the demands of the employers. The word 'stress' is a complex phenomenon experienced by most of the individuals and it is related to their emotions. Stress is a discomfort of an individual.

Download or read book Job Satisfaction Stress and Anxiety Among Bank Employees written by Savdekar Santosh Vasant and published by Independent Author. This book was released on 2023-02-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: tural resource. The success of any organization depends on its human resource. Banks are no exception to this. A satisfied, happy and hard working employee is the biggest asset of any organization, including banks. Workforce of any bank is responsible to a large extent for its productivity and profitability. Efficient human resource management and maintaining higher job satisfaction level in banks determine not only the performance of the bank but also affect the growth and performance of the entire economy. So, for the success of banking, it is very important to manage human resource effectively and to find whether its employees are satisfied or not. Only if they are satisfied, they will work with commitment and project a positive image of the organization. Job satisfaction refers general and positive feeling and attitude toward the job. A person with high level of job satisfaction holds positive attitude towards the job. Locke (1976) defines that a pleasurable or positive emotional state resulting from the appraisal of one's job or experiencing job. Various theories of job.

Download or read book Job Satisfaction and Its Impact on Task and Contextual Performance in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: The relationship between Job Satisfaction and Job Performance has long been established. But, there are limited researches on Job Satisfaction and different dimensions of Job Performance. However, the extent of the association has not been investigated comprehensively in the context of the Sri Lankan banking sector. The purpose of this study was to investigate the impact of job satisfaction on Task Performance and Contextual Performance of non-managerial employees in the banking sector in Sri Lanka. The sample consisted of 400 non-managerial employees randomly selected from Systemically Important Banks. Two questionnaires were administered among the managers and non- managerial employees. The non-managerial employees' level of Task Performance and Contextual Performance was evaluated by the Bank Managers. The Job Satisfaction questionnaire was used to measure the level of Job Satisfaction of non-managerial employees. The collected data were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Job Satisfaction had a significant positive relationship with Task Performance and Contextual Performance. It was recommended that Job Satisfaction of non managerial employees should be enhanced to improve the Task Performance and Contextual Performance of the non-managerial employees.

Download or read book Antecedents of Service Recovery Performance written by Zeenat Murtaza and published by LAP Lambert Academic Publishing. This book was released on 2014-11-01 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study examined the potential impact of organizational variables on the service recovery performance of frontline employees in bringing the dissatisfied customers back to a state of satisfaction following a service failure. For this purpose, frontline bank employees representing a range of public and private sector banks was used as the study setting. Data obtained from the banks was analyzed using the regression methodology which revealed the existence of a significant relationship between two dimensions of work environment perceptions and the service recovery performance of frontline employees. Specifically, the findings disclosed that empowerment exerts a moderate positive influence on the service recovery performance of frontline employees as does the organizational commitment; thus, indicating that the bank managers can take actions on a number of fronts to assist progress toward the achievement of frontline service recovery excellence.