Download or read book Emotions and Service in the Digital Age written by Charmine E. J. Härtel and published by Emerald Group Publishing. This book was released on 2020-10-19 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research on Emotion in Organizations comprises chapters describing multidisciplinary research into affect, emotion, and mood in organizations at all levels of analysis, including within-person variation, individual differences, interpersonal exchanges, groups, and organizations.

Download or read book Affected written by Cara Wrigley and published by John Wiley & Sons. This book was released on 2018-05-17 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you create meaningful connections with customers in the digital space? The rapid emergence of new technologies has revolutionized the way companies build relationships and interact with their customers. Today, it’s more important than ever to have an emotional understanding of customers and how they feel about a product, service, or business, even when your primary interactions are via digital channels. Affected goes beyond influencing behaviors to understanding cognition and emotion as a way to better connect with customers in the digital space. In it, Wrigley and Straker offer a new approach—one that examines channel relationships and useful concepts for clarifying and refining the emotional meaning behind company strategy and their relationship to corresponding channels. Using case study examples from and over a decade of primary research in the area, they discuss the process and impact of such emotionally aware channel designs. Spanning entrepreneurial start-up techniques of wunderkind artist Cj Hendry through to the lucrative retail sector of luxury brand Burberry, this seminal book offers multi-channel design approach that can show companies how to select, design, and maintain digital engagements based on their strategy and industry needs. Shows businesses how they can better understand and engage with customers digitally Demonstrates how to gain competitive advantage by integrating design methods into corporate strategy Provides multi-channel approaches for how businesses can select, design, and maintain digital engagements Establishes a clear framework for analysing and applying the right strategy for your digital engagement Connecting and engaging with customers is pivotal to business success, but in the digital space the old methods just won’t cut it. With Affected, you’ll find the tools and techniques you need to find your customers where they are.

Download or read book Emotions in the Digital World written by Robin L. Nabi and published by Oxford University Press. This book was released on 2023 with total page 505 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The 21st century has seen rapid and profound technological innovations that have fundamentally changed our media environment. Our now unlimited access to information, entertainment, and social interaction is simply unprecedented. It is undeniable that this new media landscape impacts important aspects of our daily experiences - how we spend our time, who we connect with, what we know about each other and the world around us. But at a deeper level, this newer, digitized media age influences a fundamental aspect of what it means to be human: our emotional experiences. Given the centrality of emotions to both psychological and physical well-being, as well as to shaping human behavior, understanding how our current media environment impacts our emotional experiences - in ways both helpful and harmful - is critical to understanding the role media use plays in emotional development, life experiences, and societal events"--

Download or read book Internet and Emotions written by Tova Benski and published by Routledge. This book was released on 2013-11-07 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nothing seems more far removed from the visceral, bodily experience of emotions than the cold, rational technology of the Internet. But as this collection shows, the internet and emotions intersect in interesting and surprising ways. Internet and Emotions is the fruit of an interdisciplinary collaboration of scholars from the sociology of emotions and communication and media studies. It features theoretical and empirical chapters from international researchers who investigate a wide range of issues concerning the sociology of emotions in the context of new media. The book fills a substantial gap in the social research of digital technology, and examines whether the internet invokes emotional states differently from other media and unmediated situations, how emotions are mobilized and internalized into online practices, and how the social definitions of emotions are changing with the emergence of the internet. It explores a wide range of behaviors and emotions from love to mourning, anger, resentment and sadness. What happens to our emotional life in a mediated, disembodied environment, without the bodily element of physical co-presence to set off emotional exchanges? Are there qualitatively new kinds of emotional exchanges taking place on the internet? These are only some of the questions explored in the chapters of this book, with quite surprising answers.

Download or read book Emotion in the Digital Age written by Darren Ellis and published by . This book was released on 2020 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotion in the Digital Age examines how emotion is understood, researched and experienced in relation to practices of digitisation and datafication said to constitute a digital age. The overarching concern of the book is with how emotion operates in, through, and with digital technologies. The digital landscape is vast, and as such, the authors focus on four key areas of digital practice: artificial intelligence, social media, mental health, and surveillance. Interrogating each area shows how emotion is commodified, symbolised, shared and experienced, and as such operates in multiple dimensions. This includes tracing the emotional impact of early mass media (e.g. cinema) through to efforts to programme AI agents with skills in emotional communication (e.g. mental health chatbots). This timely study offers theoretical, empirical and practical insight regarding the ways that digitisation is changing knowledge and experience of emotion and affective life. Crucially, this involves both the multiple versions of digital technologies designed to engage with emotion (e.g. emotional-AI) through to the broader emotional impact of living in digitally saturated environments. The authors argue that this constitutes a psycho-social way of being in which digital technologies and emotion operate as key dimensions of the ways we simultaneously relate to ourselves as individual subjects and to others as part of collectives. As such, Emotion in the Digital Age will prove important reading for students and researchers in emotion studies, psychology, science and technology studies, sociology, and related fields.

Download or read book Personal Connections in the Digital Age written by Nancy K. Baym and published by Polity. This book was released on 2015-05-26 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The internet and the mobile phone have disrupted many of our conventional understandings of ourselves and our relationships, raising anxieties and hopes about their effects on our lives. In this second edition of her timely and vibrant book, Nancy Baym provides frameworks for thinking critically about the roles of digital media in personal relationships. Rather than providing exuberant accounts or cautionary tales, it offers a data-grounded primer on how to make sense of these important changes in relational life Fully updated to reflect new developments in technology and digital scholarship, the book identifies the core relational issues these media disturb and shows how our talk about them echoes historical discussions about earlier communication technologies. Chapters explore how we use mediated language and nonverbal behavior to develop and maintain communities, social networks, and new relationships, and to maintain existing relationships in our everyday lives. The book combines research findings with lively examples to address questions such as: Can mediated interaction be warm and personal? Are people honest about themselves online? Can relationships that start online work? Do digital media damage the other relationships in our lives? Throughout, the book argues that these questions must be answered with firm understandings of media qualities and the social and personal contexts in which they are developed and used. This new edition of Personal Connections in the Digital Age will be required reading for all students and scholars of media, communication studies, and sociology, as well as all those who want a richer understanding of digital media and everyday life.

Download or read book Resilience in the Digital Age written by Edward Robertson Ph.D. and published by MindfulTech Publishing. This book was released on 2024-04-01 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the Path to Digital Resilience In our interconnected world, where screens are the windows through which we view much of life, maintaining mental health and well-being has emerged as a crucial challenge. This guide is your compass for navigating the complex terrain of emotional and psychological resilience in an era defined by digital connections. Why This Guide is Essential: Combat Digital Overwhelm: Master the art of dealing with information overload and the constant barrage of notifications without losing your sense of self or serenity. Cultivate Emotional Strength: Gain insights into enhancing your emotional intelligence, allowing you to face the digital world's uncertainties with confidence and poise. Forge Deeper Connections: Learn strategies to move beyond the shallowness of digital interactions and build meaningful relationships that enrich your life both online and offline. Mindful Engagement with Technology: Discover how intentional use of digital tools can improve your life, making technology a servant rather than a master. Embrace Adaptability and Growth: Equip yourself with the mindset to embrace change, use setbacks as stepping stones, and grow in the face of digital age challenges. Inside, You’ll Find: Customized Strategies: Whether it's tackling FOMO, navigating social media mindfully, or taking effective digital detoxes, this guide offers personalized strategies that align with your life. Relatable Scenarios: Through engaging stories and scenarios, see how resilience can be practically applied to both enhance and protect your digital well-being. Expert Advice: Drawing on the latest psychological research and digital wellness practices, this guide offers authoritative insights into managing your digital life. Actionable Tools: With practical exercises, reflective questions, and actionable tips, this guide is designed to make its lessons immediately applicable to your daily life. Who Will Benefit from This Guide? Anyone feeling the pressure of digital life, seeking deeper emotional resilience, or aspiring to healthier digital habits will find this guide invaluable. It's a lifeline for those wishing to navigate the digital world without compromising their mental health and well-being. Your First Step Toward Digital Resilience The digital age need not be an era of stress and disconnection. With the right tools and insights, you can navigate this landscape with assurance and emotional intelligence. Begin Your Journey Now Take control of your digital experience and embark on a path to resilience. Invest in your mental health and well-being today, and prepare yourself to meet the challenges of a connected world with strength and optimism.

Download or read book Emotion and Media Technology written by Robin L. Nabi and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The 21st century has seen rapid and profound technological innovations that have fundamentally changed our media environment. Our now unlimited access to information, entertainment, and social interaction is simply unprecedented. It is undeniable that this new media landscape impacts important aspects of our daily experiences - how we spend our time, who we connect with, what we know about each other and the world around us. But at a deeper level, this newer, digitized media age influences a fundamental aspect of what it means to be human: our emotional experiences. Given the centrality of emotions to both psychological and physical well-being, as well as to shaping human behavior, understanding how our current media environment impacts our emotional experiences - in ways both helpful and harmful - is critical to understanding the role media use plays in emotional development, life experiences, and societal events"--

Download or read book Human Touch in the Digital Age written by Marlon and published by Tredition Gmbh. This book was released on 2024-04-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human Touch in the Digital Age" delves into the intricate interplay between technology and human connection, exploring how our increasingly digitized world impacts the depth and quality of our interactions. In this thought-provoking book, author [Author's Name] examines the profound changes brought about by the digital revolution and the ways in which they shape our relationships, emotions, and societal dynamics. From social media's influence on personal identity to the rise of virtual communication and its effects on empathy, this book offers a comprehensive analysis of the challenges and opportunities presented by the intersection of humanity and technology. Drawing on insights from psychology, sociology, and technology studies, [Author's Name] provides compelling narratives and research-backed arguments that illuminate the complexities of modern-day human connection. Ultimately, "Human Touch in the Digital Age" inspires readers to reflect on their own digital habits and encourages them to cultivate meaningful connections in an increasingly digitized world.

Download or read book Customer Centric Support Services in the Digital Age written by Jagdish N. Sheth and published by Palgrave Macmillan. This book was released on 2024-02-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts. The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.

Download or read book Digital Cultures and the Politics of Emotion written by Athina Karatzogianni and published by Palgrave Macmillan. This book was released on 2012-01-01 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fifteen thought-provoking essays engage in an innovative dialogue between cultural studies of affect, feelings and emotions, and digital cultures, new media and technology. The volume provides a fascinating dialogue that cuts across disciplines, media platforms and geographic and linguistic boundaries.

Download or read book Digital Natives and Emotional Intelligence written by Gaetano Lanza and published by Independently Published. This book was released on 2020-02-18 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are two main groups that fall into the category of 'digital natives': Those known as millennials and their younger counterparts, centennials. Although there are many other names and distinguishing titles that society has given them such as Gen Y, Gen Me, Gen Z, and iGen, for the purpose of this work, we will consider both to fall under the umbrella of an entirely new generation, that of 'digital natives.'Digital natives can be defined as those who grew up with all the benefits of technology. This may include early millennials who were around from the dawn of computers to the youngest centennials, witnessing the latest cutting-edge trends in technology. While each generation comes across as different, there are similarities that make them a force to be reckoned with, and these warrant close attention.There are debates and deliberation as to how digital natives are changing the world and the correlation between the subject of 'emotional intelligence.' Though these subjects may appear to be totally unrelated, we'll provide sufficient information that they are more closely associated than was originally thought. Changes in the fiber of digital natives, when compared with their earlier cohorts, raise the question as to whether these evolutionary changes are a result of the Digital Revolution.Although the initial introduction to computers was slow in gaining traction and momentum, there can be no denying the fact that over the last few decades, additional technological challenges and advancements have made unprecedented strides across almost every sector and industry. Globally, these changes have taken place so rapidly and so drastically that it's impossible to return to the world we once knew. In short, if we want to remain abreast of these changes, we need to be able to sprint to keep up, rather than walk.Technology has altered the trajectory of history and has touched every aspect of our lives-whether personal, business, educational, or healthcare, and significant strides have been made in the way that we interact, communicate, and do business.Individuals belonging to this period of history and the products of this revolution are currently labeled as 'Digital Natives.' This is a new generation that is defined by a completely different set of rules, characteristics, and behavioral traits that separate them from all other generations that have superseded them. They think and act completely differently from their predecessors.It raises questions that ask if, because of their new way of thinking and acting, has their sphere of intelligence actually changed in line with the improvements made to technology? What type of future are we currently approaching that will be led by these Digital Natives? How can they be distinguished from those that have gone before? What impact does all of this have on the development of Emotional Intelligence necessary for survival?Finally, we will discover that although these appear to be two very different research subjects, they are actually more closely related than they initially seem. They're both intrinsic to each other, and they're both products of the same ever-changing world.In this book, author Gaetano Lanza communicates his ideas in a way that is unrivaled by any other writer in the field of self-help associated with finance, tax, and economics. He is part of a large Italian firm where he is responsible for financial and tax advice in a consulting capacity.

Download or read book Augmented Customer Strategy written by Gilles N'Goala and published by John Wiley & Sons. This book was released on 2019-04-26 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital transformation is shaping a new landscape for businesses and their customers. For marketing professionals, advancing technology (artificial intelligence, robots, chatbots, etc.) and the explosion of personal data available present great opportunities to offer customers experiences that are ever richer, more fluid and more connected. For customers, this ecosystem is synonymous with new roles. They are more autonomous and have power alongside the company: they influence, innovate, punish and more. These developments push companies to implement new customer strategies. It is in this context, marked by pitfalls and paradoxes, that the authors of this book reflect on the customer relationship, what it has become and what it will be tomorrow. The book provides practitioners, teacher-researchers and Master's students with a state of the art and a prospective vision of customer relations in a digital world. It is aimed at those who want to gain an up-to-date understanding of the field and find all the keys needed to project themselves into the future.

Download or read book Empathy in Virtual Reality written by Emily King and published by Independently Published. This book was released on 2023-08-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Empathy in Virtual Reality: Developing Emotional Intelligence in a Digital World Is it possible for technology to teach us how to be more empathetic? Can virtual reality help us to understand and manage our emotions better? This engaging Special Report by Emily King answers those intriguing questions and more. Dive into the vibrant world of virtual reality and its potential to enhance emotional intelligence. This report is a delightful journey that engages both technophiles and those untouched by the tech bug. Far from being a traditional technical treatise, King's work masterfully breaks down complex concepts into an accessible narrative. Key features: Understanding the basics of virtual reality and emotional intelligence. Exploring the intersection of VR and EI: An untapped frontier. Real-world case studies of VR platforms enhancing emotional intelligence. A deep-dive into the science of how VR experiences can spark empathy. An overview of the challenges and potential solutions in implementing VR for empathy enhancement. A glimpse into the future of VR and EI, and its potential societal and personal impacts. If you've ever wondered how virtual reality can augment our emotional capacities, or if you're merely curious about the intersection of technology and the human heart, Emily's report is an absolute must-have. Get ready to reshape the way you perceive and interact with your digital surroundings! Embark on an exciting journey that will not only elevate your understanding but may utterly transform your perception of the digital world and its human connection.

Download or read book Mental Health in the Digital Age written by Brad Young and published by Primedia Elaunch LLC. This book was released on 2024-08-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Mental Health in the Digital Age: Navigating Technology's Impact, readers are invited to explore the complex relationship between our increasingly digital lives and mental well-being. This insightful book delves into how technology shapes our thoughts, emotions, and social interactions, revealing both the benefits and pitfalls of our hyper-connected world. With engaging anecdotes, expert opinions, and practical strategies, the author guides readers through the challenges of managing screen time, fostering genuine connections, and maintaining a healthy mindset amidst the noise of social media. Perfect for anyone seeking to enhance their mental resilience in a fast-paced digital landscape, this book serves as a vital resource for navigating the intricacies of modern life while prioritizing mental health.

Download or read book Designing for the Digital Age written by Kim Goodwin and published by John Wiley & Sons. This book was released on 2011-03-25 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.

Download or read book Feeling Normal written by F. Hollis Griffin and published by Indiana University Press. This book was released on 2017-01-09 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: An analysis of emerging LGBTQ+ media, queer spaces in urban areas, and sexual identity. The explosion of cable networks, cinema distributors, and mobile media companies explicitly designed for sexual minorities in the contemporary moment has made media culture a major factor in what it feels like to be a queer person. F. Hollis Griffin demonstrates how cities offer a way of thinking about that phenomenon. By examining urban centers in tandem with advertiser-supported newspapers, New Queer Cinema and B-movies, queer-targeted television, and mobile apps, Griffin illustrates how new forms of LGBTQ+ media are less “new” than we often believe. He connects cities and LGBTQ+ media through the experiences they can make available to people, which Griffin articulates as feelings, emotions, and affects. He illuminates how the limitations of these experiences—while not universally accessible, nor necessarily empowering—are often the very reasons why people find them compelling and desirable. “As a guide to emerging queer media of our new century, Hollis Griffin is funny, generous, passionate, and lucid. Whether he’s explaining Grindr’s memes or the gayborhoods of Chicago, cable travel programs or online networks, Griffin discovers how it feels to be queer in the digital age.” —Amy Villarejo, author of Ethereal Queer: Television, Historicity, Desire “Offers a piercing examination of modern identity politics focused on relationships among new forms of media consumption and marketplaces, urban centers, and the experiences of sexual minorities. . . . Feeling Normal is a must-read for scholars and students in queer studies and communication, media studies, film studies, and sociology.” —Choice