Download or read book Emotional Intelligence of the Managers in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence is regarded as a vitally important concept that leaders have to learn for the success of any organization. Based on the Sri Lankan research literature, there was no investigation which had focused to investigate the nature and the level of emotional intelligence among the manager in the banking sector in Sri Lanka. This study investigated the nature and the level of emotional intelligence among the managers in the banking sector in Sri Lanka. A total of 100 managers were selected from systemically important banks in Sri Lanka using the convenience sampling technique. A structured questionnaire was used to measure the Emotional Intelligence. The results showed that the majority of the managers are emotionally intelligent. However, they have moderate knowledge on the concept of emotional intelligence. It was also indicated that the level of Emotional intelligence has been changed according to the gender, age, educational level and working experience of the managers.
Download or read book Managers Emotional Intelligence and Its Impact on Non Managerial Employees Job Satisfaction in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional Intelligence is regarded as a vitally important concept that leaders have to learn for the success of any organization. In reviewing the Sri Lankan research literature for the purpose of finding the ways to enhance the Job Satisfaction, the researcher could identify Emotional Intelligence of the managers as one of the most important but abandoned concepts. The purpose of this study was to investigate the impact of Managers' Emotional Intelligence on Non-Managerial Employees' Job Satisfaction in the banking sector in Sri Lanka. The sample consisted of 100 managers and 400 non-managerial employees selected randomly from the Commercial Banks. Two questionnaires were administered among managers and non-managerial employees. Collected data were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had a significant positive relationship with Job Satisfaction. The relationship between four elements of Emotional Intelligence and Job Satisfaction was further investigated. The data indicated that self-management, relationship management and social awareness were significantly and positively correlated with Job Satisfaction. No relationship was reported between self-awareness and Job Satisfaction. It is recommended here that Emotional Intelligence of the managers should be enhanced to improve the Job Satisfaction of the non-managerial employees.
Download or read book The Relationship Between the Managers Emotional Intelligence and the Non Managerial Employees Organizational Citizenship Behavior in the Banking Sector in Sri Lanka written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study was to investigate the impact of Managers' Emotional Intelligence on Non-Managerial Employees' Organizational Citizenship Behavior in commercial banks in Sri Lanka. The data were collected from a sample of 75 managers and their 300 non-managerial employees in commercial banks in Sri Lanka using convenience sampling method. Two questionnaires were administered among managers. The level of Emotional Intelligence of the managers and the level of Organizational Citizenship Behavior of the non-managerial employees were evaluated by the managers. Data collected were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had a significant positive relationship with Organizational Citizenship Behavior. It was recommended that Emotional Intelligence of the managers should be enhanced to improve the Organizational Citizenship Behavior of the non-managerial employees.
Download or read book Emotional Intelligence and Its Impact on Task Performance and Contextual Performance written by U.W.M.R. Sampath Kappagoda and published by . This book was released on 2013 with total page 11 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this study was to investigate the impact of Emotional Intelligence of managers on Task Performance and Contextual Performance of non-managerial employees of the banking sector in Sri Lanka. The sample consisted of 100 managers and 400 non-managerial employees randomly selected from Systemically Important Banks. Two set of questionnaires were administered among managers and non-managerial employees. The collected data were analyzed using regression analysis and correlation coefficient. The results of the study indicated that Emotional Intelligence had significant positive relationship with Task Performance and Contextual Performance. The utility of Emotional Intelligence in improving Task Performance and Contextual Performance was discussed. It was recommended that Emotional Intelligence of the managers should be enhanced to improve the Task Performance and Contextual Performance of the non-managerial employees.
Download or read book A Study on Identifying the Level of Emotional Intelligence Among Bank Managers in Madurai District South India written by Samuel Thavaraj and published by . This book was released on 2015 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive environment, customers are also increasingly aware of the alternatives on offer in relation to the services, provider organization and also of rising standards of service. Consequently, expectations rise and customers become more critical of the quality of service. Service quality, service delivery and customers' delight are probably the most debatable issues gripping the banking industry of our country in general and Madurai district (Tamilnadu, South India) in particular. The thrust on efficient customer service has increased manifold with the onset of competition from private players and the initiation of banking reforms in India.Indian Banking system is gearing itself towards more commercial and customer oriented banking system. This is a clear departure from the time it was expected to play only social and developmental role. The marketing and technology orientation has been throwing up new opportunities for the banking system in recent years. Banks have become much more demanding as well as complex and ambiguous places of work. The managers are expected to show there worth in creating conditions in which people can deliver the best results necessitating mastery of a set of new key competencies which includes emotional intelligence related competencies.Thus an attempt is made by the researcher to identify the level of emotional intelligence among the bank branch managers and the various determinants of emotional intelligence required for a balanced state of emotion in a demanding, complex and ambiguous place of work.
Download or read book Emotional Intelligence written by Silent Night D Jim Reeves and published by LAP Lambert Academic Publishing. This book was released on 2015-06-16 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: A banking institution is indispensable in a modern society. It plays a pivotal role in the economic development of a country and forms the core of the money market in an advanced country. Role of managers is vital in leading banks successfully. The job performance of managers will reflect the financial performance of banks. To be a successful performer, Bank managers need to be: able to lead, motivate and relate well to people, a good judge of character, able to work in a team, good listeners, disciplined and methodical, positive and tactful, honest and responsible, calm and able to accept criticism. In human resource development, the recent emphasis is on management development. Management is the process of influencing behaviour of others to work willingly and enthusiastically for achieving predetermined goals.In the latest trend not only Intelligent Quotient (IQ), Emotional Quotient (EQ) is also needed to be a successful manager. Even though the persons in managerial position having lot of qualities, with out EI, they can't be successful in their career. EI dominates other qualities. This book attempts to focus on the E.I of managers of various types of banks.
Download or read book Emotions During Times of Disruption written by Ashlea C. Troth and published by Emerald Group Publishing. This book was released on 2023-01-20 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: Volume 18 of Research on Emotion in Organizations follows the theme of Emotions during Times of Disruption, contending that emotions and other affect related concepts represent keys to understanding the phenomena of disruption in organizations more fully.
Download or read book Leveraging AI and Emotional Intelligence in Contemporary Business Organizations written by Sharma, Dipanker and published by IGI Global. This book was released on 2023-12-18 with total page 471 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations are facing an array of complex challenges that demand innovative solutions. From managing a diverse workforce and harnessing the power of data analytics to adapting to remote work and the pressing need for emotionally intelligent leaders, the demands on modern businesses are constantly evolving and increasing. Staying ahead of these challenges is not only essential for survival but also for thriving in an ever-changing environment. Leveraging AI and Emotional Intelligence in Contemporary Business Organizations is a compass that guides academic scholars, students, and practitioners through the turbulent seas of modern business management. It dissects the problems and offers clear, well-researched solutions. With a team of respected researchers, academicians, and professionals at the helm, this book is a beacon of knowledge, illuminating the path to success in today's business landscape.
Download or read book Workplace Emotional Intelligence and Return on Investment in the Nigerian Banking Industry written by Atuma Okpara and published by . This book was released on 2018 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotional intelligence is a widely misunderstood, highly misinterpreted but very vital concept in every workplace. It is viewed as the ability to be aware of, and the management of one's emotions. It is also regarded as the ability to relate to others in effective ways both personally and professionally in a wide range of contexts and roles. This study investigated the relationship between workplace emotional intelligence and return on investment in the Nigerian banking industry. The study adopted a survey method and the sample for the study consisted of two hundred and ten bank managers in South-South area of Nigeria. Data were collected mainly in the cities where there are high concentrations of banks through in-depth interviews and questionnaire instruments found to be reliable with cronbach Alpha values of 0.7 and above. Four hypotheses were formulated and tested using the spearman rank correlation coefficient with the aid of statistical package for social science. The results of our analysis at .05 level of significance showed that three competencies of emotional intelligence out of the four; namely self awareness, self management and relationship management were significantly related to return on investment. Our interview results also supported our findings. Based on the results, we conclude that workplace emotional intelligence influences return on investment. We therefore recommended that Organizations train their employees to acquire the competencies of work place emotional intelligence for greater performance.
Download or read book Exploring the Role of an Integrated Servant Leadership and Emotional Intelligence Skills Programme in Enhancing Leadership Performance in Zimbabwe s Commercial Banking Sector written by Jeskinus Ziwenge Mukonoweshuro and published by . This book was released on 2015 with total page 606 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Emotional Intelligence And Academic Achievement Among Intermediate Students written by Ramana Koppula and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Role of Emotional Intelligence in Effective and Efficient Financial Service Delivery in the Banking Sector written by Wakawa Musa and published by . This book was released on 2020 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: This project is undertaken on the role of emotional intelligence in effective and efficient financial service delivery in the Banking Sector. It was a survey study that implored questionnaire administration for primary data collection. Collected data were analyzed descriptively and inferentially. Test of hypothesis was done using the Chi Square statistical model. The result shows that emotional intelligence significantly influences the level of effective and efficient financial service delivery in the Banking Sector. It also revealed that emotional intelligence can be acquired through a deliberate periodic training of employees. The study equally found out that there are other factors that impedes effective and efficient financial service delivery in the Banking Sector. Based on the findings, it was concluded that emotional intelligence is necessary requirement for Bank operators to acquire in order to effectively and efficiently improve their financial services. Hence, the study recommends that Banks should deliberately include in their overall policies training programmes that considers developing emotional intelligence skills in their employees.
Download or read book The Role of Emotional Intelligence in Effective and Efficient Financial Service Delivery in the Banking Sector written by Musa Hyelladzira Wakawa and published by . This book was released on 2020 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: This project is undertaken on the role of emotional intelligence in effective and efficient financial service delivery in the Banking Sector. It was a survey study that implored questionnaire administration for primary data collection. Collected data were analyzed descriptively and inferentially. Test of hypothesis was done using the Chi Square statistical model. The result shows that emotional intelligence significantly influences the level of effective and efficient financial service delivery in the Banking Sector. It also revealed that emotional intelligence can be acquired through a deliberate periodic training of employees. The study equally found out that there are other factors that impedes effective and efficient financial service delivery in the Banking Sector. Based on the findings, it was concluded that emotional intelligence is necessary requirement for Bank operators to acquire in order to effectively and efficiently improve their financial services. Hence, the study recommends that Banks should deliberately include in their overall policies training programmes that considers developing emotional intelligence skills in their employees.
Download or read book Data Driven Intelligent Business Sustainability written by Singh, Sonia and published by IGI Global. This book was released on 2023-12-05 with total page 521 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data-driven decision making is crucial for ensuring the long-term sustainability of businesses and economic growth. While rapid technological advancements have enabled the collection and analysis of data on an unprecedented scale, businesses face challenges in adopting evidence-based decision making. Data-Driven Intelligent Business Sustainability is a comprehensive guide that examines the challenges and opportunities presented by data-driven decision making. It covers new technologies like blockchain, IoT, and AI, explores their potential for sustainable business success, and provides guidance on managing cybersecurity threats. The book also includes case studies and examples of successful implementations of data-driven decision making, making it a practical resource for those seeking to upskill or reskill in this field. Targeted at computer science and engineering professionals, researchers, and students, the book provides valuable insights into the role of data-driven decision making in business sustainability, helping businesses achieve long-term success.
Download or read book Organizational Dignity and Evidence Based Management written by Maria Luisa Mendes Teixeira and published by Springer Nature. This book was released on 2021-04-13 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book discusses dignity in the organizational context. Combining diverse theoretical and methodological approaches, as well as empirical studies, this book examines the concept of dignity between organizations and a variety of stakeholders. Going beyond the traditional approach of the relationship between company and employees, and beyond the traditional perspective of human dignity in a Kantian or post-Kantian approach, this volume innovates by discussing dignity from different epistemic perspectives, bringing to the fore dignity, inserted in different organizational and cultural contexts. The volume is divided into five parts. The first part is dedicated to the concept of dignity in the organizational sphere (dignity inside organizations, dignity between organizations and their stakeholders, and dignity in business-to-business relationships) discussed under different epistemic approaches. The second part deals with dignity in the relationships between companies and employees. The third part deals with the relationship between companies and clients. The fourth part of the book studies business-to-business relationships, addressing the educational sector, restaurants, and microcredit. Finally, the fifth part focuses on the relationships between the organizational dignity construct and other constructs, such as stress, spirituality and trust. Opening new theoretical and methodological perspectives for the study of dignity, this book will be of use to researchers and students studying management, leadership, and business strategy, as well as management and HR professionals.
Download or read book Effect of Emotional Intelligence on Bank Success written by John N. N. Ugoani and published by LAP Lambert Academic Publishing. This book was released on 2013 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the result of many years of management experience in First Bank of Nigeria Plc, persistent self-study, education and research. It was essentially motivated by my desire to provide a study and/or training window on the construct of Emotional intelligence (EI) that will be easily understood by emerging researchers including undergraduate and postgraduate students, consultants, trainers, trainees and teachers, especially in the area of Personnel and Human Resources Management. This book is designed to serve the following main purposes: A baseline reference material for Emotional Intelligence Researchers, including undergraduate and postgraduate students. Provide study material for Personnel and Human Resources Practitioners and teachers in management sciences' research. Provide educational planners with the necessary information for the formulation of their course contents. Guide the banking industry in its hiring processes, as a remedy for the frequent banking crises. The general public will benefit by learning the usefulness of emotional literacy."
Download or read book Emotional Intelligence and Employee Performance in Selected Commercial Banks in Anambra State Nigeria written by Hilda Osisioma and published by . This book was released on 2016 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: Following the apparent rigorous recruitment process in the banking sector, which appears to concentrate on the Intelligence Quotient of applicants instead of the Emotional Intelligence level of the prospective employees, this study determined the relationship between Emotional Intelligence and Employee Performance of selected Banks in Anambra State. Emotional Intelligence was decomposed with Empathy while Employee Performance was decomposed with Employee Turnover. The study employed a Correlation Research Design. Three banks were selected from the three senatorial zones in Anambra State for coverage. Pearson's Product Moment Correlation Co-efficient was used to analyze the data. Findings revealed that Empathy has a strong negative relationship with Employee Turnover. It is recommended that management should institute policies that will ensure employment of Emotionally Intelligent workers as well as create avenues within the organization that will enhance the inter-personal relationship of employees towards reducing employee turnover.
