Download or read book Email English written by Paul Emmerson and published by MacMillan Education ELT. This book was released on 2013 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: "'Email English' contains a wealth of practice activities, all of which can be used for self-study or with a teacher in class. It also has a phrase bank providing over 500 key expressions for reference while you are writing."--Publisher.
Download or read book Alphabet to Email written by Naomi S. Baron and published by Routledge. This book was released on 2002-06-01 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Alphabet to Email Naomi Baron takes us on a fascinating and often entertaining journey through the history of the English language, showing how technology - especially email - is gradually stripping language of its formality. Drawing together strands of thinking about writing, speech, pedagogy, technology, and globalization, Naomi Baron explores the ever-changing relationship between speech and writing and considers the implications of current language trends on the future of written English. Alphabet to Email will appeal to anyone who is curious about how the English language has changed over the centuries and where it might be going.
Download or read book Email Writing written by Marc Roche and published by . This book was released on 2020-11-15 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Your email behavior has the potential to make or break you, both personally and professionally." Email Writing: Advanced (c). How to Write Emails Professionally. Advanced Business Etiquette & Secret Tactics for Writing at Work. Produce Professional Emails, Business Letters, Proposals & Reports Marc Roche's new business English book focuses exclusively on email writing for work and business. This book is about business email writing that works for you and your company. It includes exclusive VIP access to business letters + business letter templates. Email etiquette lessons will guide you through the basics and the not so basics of emailing your colleagues, bosses and clients. You can also download Marc Roche's Starter Library with 700+ Business English Resources FOR FREE and get a FREE Professional Writing Course on How to Write Emails Professionally. What you will get in this email writing book: The 14 Essential Rules of Email Etiquette How to Skyrocket Your Email Productivity Creating a Positive Email Routine The Ultimate Email Processing System Key Language Principles of Writing Emails Negative Words You Should Avoid Using if Possible Being Specific in Your Emails Proposals & Persuasive Emails Guiding Your Audience Paint the Picture! Use Analogies How to Craft your Message How to Achieve Maximum Effect 5 Phrases That Move People to Action (Perfect for Email Negotiations, Marketing & Sales) The Six Formulas for Expressing Benefits The Power of Odd Numbers How to Use Bullet Points to Maximum Effect Email Writing Voice & Style Company Introduction Example Cover Letter Example Welcome Email Example How to Add Personality to Your Emails Increase Your Credibility Graphs Statistics Quotes How to Use Graph Data in Your Emails Data Resources & Tools General Data/Research Academic Studies/White Papers Financial Data Government/World Data Social Data Health Data
Download or read book Express Series English for Emails written by Rebecca Chapman and published by Oxford University Press. This book was released on 2015-10-08 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt: Please note that the Print Replica PDF digital version does not contain the audio. English for Emails is part of the EXPRESS SERIES. It is the ideal quick course for anyone who needs to write emails in a business context. It can be used to supplement a regular coursebook, on its own, as a standalone intensive specialist course, or for self-study. Keep English for Emails on your desk as a handy resource to refer to when writing emails.
Download or read book Email and Commercial Correspondence written by Adrian Wallwork and published by Springer. This book was released on 2014-06-19 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you write emails and letters as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of getting the desired reply to your emails in the shortest time possible. Some of the key guidelines covered include: Write meaningful subject lines - otherwise recipients may not even open your mail. Always put the most important point in the first line - otherwise the reader may not read it. Be concise and only mention what is truly relevant. Write the minimum amount possible - you will also make fewer mistakes! Be a little too formal than too informal - you don’t want to offend anyone. If you have two long important things to say, say them in separate emails. Give clear instructions and reasonable deadlines. If you need people to cooperate with you, it is essential to highlight the benefits for them of cooperating with you. Empathize with your recipient's busy workload. Never translate typical phrases literally - learn equivalent phrases. The book concludes with a chapter of useful phrases. There is also a brief introduction for trainers on how to teach Business / Commercial English.
Download or read book Business Email written by Marc Roche and published by . This book was released on 2019-05-02 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: About this Professional Email Book INCLUDES 100 + BUSINESS EMAIL TEMPLATES. BUSINESS EMAIL: BUSINESS ENGLISH WRITING ESSENTIALS Professional emails are too important to mess up. They are evidence of something that you said or did, and as such, they can be your best friend or your worst nightmare. Every day a staggering amount of business communication takes place. This book will help you not only write more professional business e-mails but also improve your overall business English. "Know your context as well as your audience." Like everything in life, emails are not created equal. The same email can be digital gold or digital poop depending on the situation in which it's deployed, so you must always pay attention to context. Even if you send exactly the same email to the same audience, in a different context they will interpret your email differently, as they will approach it with a different mind-frame, together with a different set of beliefs and expectations. When you approach an email in a business setting, the first thing to do is to decide exactly what you want from the exchange and then, what context you are writing in. Is this a close colleague but there is a not-so close colleague included into the email exchange? Is this an invitation to have drinks after work with someone who has worked with you for years and has suddenly decided to change paths in their career? Are you about to fire someone you respect immensely? Are you sending a group email to organise a meeting, or are you asking someone to pay you because they haven't paid their invoice on time again? All these things matter, and are particularly important because you don't have the benefit of body language or facial expressions when you write. People also tend to forget verbal exchanges more readily, but the written word is powerful. "The pen is "mightier than the sword..." (Edward Bulwer-Lytton) and people will judge you based on how you use your pen.I could not possibly list all the people who have influenced me through their work, but I will try to mention a few of the ones who spring to mind in no particular order. These are my business heroes, and without their contribution through their work, I would never have been able to write this book. If you have never read their books, and are interested in business and entrepreneurship, I implore you to go out, and buy them and read them over, and over again. Gary VaynerchukPat Flynn Dan Meredith Timothy FerrissDale Carnegie Danny Rubin Hassan OsmanMegan SharmaWilliam Strunk Jr.If I could write a note of advice about emails and business communication to the 25-year old Marc, I would probably send him the following checklist. I wish someone had told me all this. 1.Forget your ego. Never write with the objective of impressing someone, even if that someone is you! Sometimes we write and then re-read what we have written a few times, then we give ourselves a mental round of applause before sending it. The problem is, our priority wasn't communication in this scenario, it was to feed our ego. Trying to impress people with long over-complicated sentences and words has the opposite effect. Always keep clear communication and context in mind in every exchange. 2.Aim to explain difficult concepts or problems in a simple easy-to-understand way. This shows intelligence, because it means you have digested the concepts and are skilful enough to explain them. When you make concepts sound more complicated than they are, it gives people the impression that you don't understand, because you probably don ́t. 3.If it's not relevant to the situation or the decision being made, don't mention it, it will clutter your communication and could cause confusion. 4.When you need to write important or sensitive emails, stick to the facts. Your emotions or opinions are not important or relevant in most cases.
Download or read book Email English Per Le Scuole Superiori written by Paul Emmerson and published by MACMILLAN. This book was released on 2004 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Oxford English Dictionary written by John A. Simpson and published by Oxford University Press. This book was released on 2002-04-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The Oxford English Dictionary is the internationally recognized authority on the evolution of the English language from 1150 to the present day. The Dictionary defines over 500,000 words, making it an unsurpassed guide to the meaning, pronunciation, and history of the English language. This new upgrade version of The Oxford English Dictionary Second Edition on CD-ROM offers unparalleled access to the world's most important reference work for the English language. The text of this version has been augmented with the inclusion of the Oxford English Dictionary Additions Series (Volumes 1-3), published in 1993 and 1997, the Bibliography to the Second Edition, and other ancillary material. System requirements: PC with minimum 200 MHz Pentium-class processor; 32 MB RAM (64 MB recommended); 16-speed CD-ROM drive (32-speed recommended); Windows 95, 98, Me, NT, 200, or XP (Local administrator rights are required to install and open the OED for the first time on a PC running Windows NT 4 and to install and run the OED on Windows 2000 and XP); 1.1 GB hard disk space to run the OED from the CD-ROM and 1.7 GB to install the CD-ROM to the hard disk: SVGA monitor: 800 x 600 pixels: 16-bit (64k, high color) setting recommended. Please note: for the upgrade, installation requires the use of the OED CD-ROM v2.0.
Download or read book The Guide to English Language Teaching Yearbook 2005 written by S. M. H. Collin and published by Modern English Publishing. This book was released on 2005-02 with total page 335 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Guide to English Language Teaching 2005 is an essential reference guide for anyone involved in English language teaching or for anyone considering starting as an English language teacher. It provides the latest information on qualifications, courses and course-providers in over 100 countries, together with paths for career development from initial certificate through to Masters and PhDs. If you are planning a career as an English language teacher, this book is for you Fully updated for 2005, this is a comprehensive, in-depth guide to the international English language teaching industry. This guide provides details of the qualifications you will need to work, how and where to train andhow to find a job (with a directory of websites). Once you have qualified, you can work almost anywhere in the world - and this guide includes profiles of over 100 countries, with descriptions of their job prospects, salary, cost-of-living, working conditions, legal, tax and visa requirements, and safety.
Download or read book Email Discourse Among Chinese Using English as a Lingua Franca written by Yuan-shan Chen and published by Springer. This book was released on 2015-10-24 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume makes a valuable contribution to the burgeoning research field of English as a lingua franca. In a pioneering step, the collection is exclusively devoted to the English email discourse of Chinese speakers. The studies address innovative topics related to various contexts and relationships, using several different approaches and theories, which taken together shed light on how English serves as a lingua franca in multiple types of global written communication. The research topics presented are organized into four thematic sections, including emails from students to professors, emails from students to the international academic community, emails from peer to peer, and emails at the workplace. This collection of empirical research invites readers to consider the special features of apologies, requests, terms of address, politeness, and discourse organization, and how cultural differences may affect the use or interpretation of each. Throughout the book, readers will also discover how Chinese speakers use special features and strategies to construct their identity, establish relationships, and achieve successful communication in English. This highly informative, thought-provoking book also provides insights on methods for teaching email discourse using English as a lingua franca and suggests directions for future research.
Download or read book Introducing Business English written by Catherine Nickerson and published by Routledge. This book was released on 2015-09-16 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introducing Business English provides a comprehensive overview of this topic, situating the concepts of Business English and English for Specific Business Purposes within the wider field of English for Special Purposes. This book draws on contemporary teaching and research contexts to demonstrate the growing importance of English within international business communication. Covering both spoken and written aspects of Business English, this book: examines key topics within Business English, including teaching Business English as a lingua franca, intercultural business interactions, blended learning and web-based communication; discusses the latest research on each topic, and possible future directions; features tasks and practical examples, a section on course design, and further resources. Written by two leading researchers and teachers, Introducing Business English is a must-read for advanced undergraduate and postgraduate students studying Business English, Business English as a Lingua Franca, and English for Specific Business Purposes.
Download or read book English for Emails written by Rebecca Chapman and published by Oxford University Press, USA. This book was released on 2007 with total page 63 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Uncovering the Logic of English A Common Sense Solution to America s Literacy Crisis written by Denise Eide and published by Logic of English, Inc. This book was released on 2011-01-27 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: "English is so illogical!" It is generally believed that English is a language of exceptions. For many, learning to spell and read is frustrating. For some, it is impossible... especially for the 29% of Americans who are functionally illiterate. But what if the problem is not the language itself, but the rules we were taught? What if we could see the complexity of English as a powerful tool rather than a hindrance? --Denise Eide Uncovering the Logic of English challenges the notion that English is illogical by systematically explaining English spelling and answering questions like "Why is there a silent final E in have, large, and house?" and "Why is discussion spelled with -sion rather than -tion?" With easy-to-read examples and anecdotes, this book describes: - the phonograms and spelling rules which explain 98% of English words - how English words are formed and how this knowledge can revolutionize vocabulary development - how understanding the reasons behind English spelling prevents students from needing to guess The author's inspiring commentary makes a compelling case that understanding the logic of English could transform literacy education and help solve America's literacy crisis. Thorough and filled with the latest linguistic and reading research, Uncovering the Logic of English demonstrates why this systematic approach should be as foundational to our education as 1+1=2.
Download or read book email written by LiveABC編輯群 and published by 希伯崙股份有限公司. This book was released on 2016-04-01 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: ►購買完整紙本書請上:https://goo.gl/BTR289 從基礎到進階,4個步驟讓你學會寫出道地的英文email! 內容範例貼近生活+多樣化例句練習,學會email精準表達! 3種開頭/8種內文/5種結語等好用句組合,學會email高效溝通! 人際社交、職場辦公、商務往來等54篇擬真範本讓你抄! 在職場工作的你是否遭遇過這種困擾:每次寫英文email都感到很痛苦,或總是要花費你很久的時間,而當你求助無門時,使用Google翻譯的結果卻總覺得怪怪的、詞不達意嗎? 其實英文email有著相當容易理解的固定格式與架構,只要替換其中重要關鍵詞語,你很快就能完成一篇表達清楚完整的email。 無論你寫信目的是:祝賀信、邀請函、回覆接受或拒絕、求職信、聘僱信、感謝信、會議記錄、工作報告、確認行程、邀約拜訪、客戶追蹤、詢價、報價、議價、訂單確認、出貨通知、付款通知、催款信、邀請函、感謝信、致歉…… 這本《這句英文怎麼寫?英文email大抄本》是你email溝通往來的救星!本書採循序漸進的單元設計,教你用最簡單快速的方式,輕鬆寫出精準的英文email! 本書特色 特色一:四步驟,學會寫英語 email 超簡單! Step 1. 認識email 基本結構與寫法 Dear Sir/Madam 與To whom it may concern 有什麼差別?結尾敬語Sincerely, / Best regards, / Truly yours, 怎麼用才適切?本書第一步就要教你email基本架構及稱謂、結尾敬語和說明附加檔案的寫法,以最簡潔扼要的方式為你一次說清楚、講明白。 Step 2. 分類情境必備「好用句」隨時抄~ 不論日常生活你臨時需要寫一句問候、祝賀、道謝、致歉或慰問的話給好朋友,還是在商務文書中想提出邀請、發布公告、回覆、確認或者是後續聯絡追蹤,本書幫你彙整出各式情境必備好用句,一次滿足不同的使用需求,讓你想寫什麼就抄什麼! Step 3. 句型詞彙詳細解析 轉折詞、強調用法,以及各種表時間順序、原因、目的或陳述觀點的片語,都能幫你的英文email畫龍點睛,大大加分!透過圖解表列式的介紹並增設練習題,幫助你完全吸收,讓email結構更完整、脈絡更清晰! Step 4. 實戰範文現學現用 精選54 篇最常用的email 範例,不論是人際社交、職場辦公或是商務往來等各式情境,讓你現學、現抄、現用,抄方便效率超高! 特色二:不只要你抄,更要幫你理解文章結構,用字譴詞不出錯! 本書特別規劃了「好用句」單元,有別於坊間大部分的email 寫作書籍僅給予大量不一定是每個人都用得上的email 範例。「好用句」單元中分門別類,不論是開頭、結尾或是內文中想要祝賀、邀請、道謝、致歉或慰問等,讀者都可以馬上翻找自己適用的句子,照著基本句型寫出正確又漂亮的英文,解決了許多人以前寫email 常遇到的問題,包括: l 第一句真不知該如何開頭? l 這句中文真難轉換成英文! l 道歉只會寫 I’m sorry about . . .,道謝只會寫 Thank you for . . . l 祝賀語永遠只有 Merry Christmas & Happy New Year 或 Best Wishes l 生病慰問或表達哀悼之意不知如何措辭才恰當? l 要打好商務關係所需的場面話到底該怎麼寫? 特色三:好用句及email 複製超便捷! 當你在書中看到適用的句子或email時,不需要自己慢慢地重新打字,只要打開互動光碟「檔案總管」裡的「全文PDF 電子檔」檔案夾,就能找到如同書上一樣頁數和編排位置的電子書,輕鬆複製文字並貼到自己的email 裡。 特色四: 搭配互動光碟或點讀筆,學習效率加倍! 雖然是寫作書,但我們要讓你不只是寫和讀。隨書附贈含有超強學習功能的互動光碟,裡面藉由專業外師清晰朗讀大量的實用句及email 範例;你也可以搭配LivePen點讀筆學習,讓你邊聽邊學,內化成自己的知識,假以時日不用靠抄,也能寫出好句子。 (LivePen點讀筆請上官網購買http://www.LiveABC.com) 目錄介紹: Section 1 email 寫作入門 1. email 基本結構 2. 稱謂寫法 3. 內文格式與寫法 4. 結尾敬語 5. 附加檔案 Section 2 email 好用句 Part 1: 萬事「起頭」難 1. 直接點出主題 2. 見面/談話後的追蹤 3. 以問候語開頭 Part 2: 臨時需要的一句話 1. 祝賀 2. 邀請 3. 道謝 4. 致歉/表遺憾 5. 通知/公告 6. 確認 7. 回覆 8. 慰問 Part 3: 結尾寫法大全 1. 一般性結尾 2. 商務性結尾 3. 請對方回應 4. 表達會主動聯繫 5. 以賀詞作結 Section 3 寫作加分大補帖 1. 轉折詞 2. 表時間順序 3. 表達強調、突顯語意 4. 陳述事實與觀點 5. 表原因與目的 Section 4 email 寫作範例 Part 1: 人際社交 1. 私人節慶祝賀 2. 職場節慶祝賀 3. 婚禮邀請 4. 祝賀新婚 5. 退休派對邀請 6. 恭賀喜獲麟兒 7. 收禮感謝 8. 產品發表會邀請函 9. 接受商務邀約 10. 婉拒商務邀約 11. 出差後謝函 12. 感謝同事協助 13. 為爽約致歉 14. 喬遷之喜 15. 轉換工作跑道 16. 道別信 17. 生病慰問 18. 親人離世致哀 Part 2: 職場辦公 1. 求職信 2. 面試通知 3. 面試後感謝信 4. 聘僱函 5. 未錄取通知 6. 接受錄取通知 7. 婉拒錄取信函 8. 新政策公告 9. 人事異動公告 10. 公布獎金發放方式 11. 人事表揚 12. 開會通知 13. 行程變更通知 14. 請求核准 15. 會議記錄 16. 工作報告 17. 出差報告 18. 休假通知 Part 3: 商務往來 1. 客戶開發 2. 約定拜訪事宜 3. 安排出差行程 4. 確認出差行程 5. 客戶追蹤信 6. 詢價信 7. 報價信 8. 議價信 9. 訂單確認 10. 顧客公告 11. 產品/經銷權詢問 12. 出貨通知 13. 付款通知 14. 催款信 15. 商務邀請函 16. 致謝函—感謝客戶支持 17. 祝賀商業夥伴拓點 18. 為出貨疏失致歉 【使用Q&A】 ►如何撥放音檔: Step1. 請確定書本為[有聲版]或[無音檔]的純書版,僅[有聲版]可使用音檔功能 Step2. [有聲版]叢書在尚未完成下載狀況下,必須透過網路連線收聽,請保持手機為online狀態。 ►如何離線閱讀:http://goo.gl/mq9Afw ►如何下載圖書:http://goo.gl/k3HjRv ►如何申請退費:http://goo.gl/Qzb9Zw ►超過2小時退費:http://goo.gl/zuGrDc ►更多圖書使用者須知:http://goo.gl/P9pWuY ►讀者服務信箱:[email protected]
Download or read book Hold Email MP3 written by 力得編輯群 and published by 力得文化. This book was released on 2015-12-31 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: 絕佳的英語Email精華抄本! 本書分成生活、工作兩大類,共有36個情境,教你信件抬頭怎麼寫、要求對方回信怎麼說、結尾祝福語該用什麼!從此回信不再耗時傷神! 讓你捨不得錯過的「一本就能Hold住工作、享受生活的情境英語Email寫作書」!,讀了你就 .不會有回不完的信 .不會老被收信方誤會你的用詞 .不會臨時要寫英語Email時,寫不出好內容 專業英語老師親授! 寫作策略與大綱:寫信就該簡明扼要! 步驟式引導Email寫作的脈絡與重點,傳授信件起、承、轉、合的專業完美寫法,信就能寫得簡明懇切,不胡言亂語。 專業英語老師提供Email範本:實用不出錯! 配合工作生活情境,每一單元各針對不同對象,提供兩種寫法做參考,信件寫好又寫巧。 關鍵文法解析:抓對要點,訊息傳達明確! 句型文法不出槌,訊息傳遞正確,收信方就不會誤解。 補充好用句型:換句話說,Email用字遣詞不死板! 額外補充必備萬用句型,訊息表達方式多樣又清楚!
Download or read book How to Easily Write Effective E mails in English written by Fiona E. Campbell and published by Createspace Independent Publishing Platform. This book was released on 2013-03-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Working at an international level often means having to communicate in a foreign language - how much difficulty and stress does this create in your daily life? Writing effective e-mails in our native language is challenging enough; the difficulty in another language is obviously magnified. The quantity of time we spend writing e-mails in a foreign language often exceeds the quality of the message we actually send. We all know that it takes twice as long, and even longer, to write something in another language, don't we? I know well, I can assure you, it is the same for me in Italian. No matter how 'fluent' we are in a second language, we always worry about embarrassing ourselves and not giving our usual professional image when we communicate to our customers and business in a language that isn't ours. One of the most time consuming, yet important, tasks that we have to do each day is to go through our inboxes that overflow with messages that require responses - urgent and non. Precious time is taken away from the activities and results we have to produce while we worry and feel frustrated about making mistakes, creating misunderstandings and not being able to express ourselves in the same way as we can in our own language. With the amount of e-mails we have to deal with on a daily basis, even seemingly "unimportant" e-mails become much bigger obstacles than they should be. All this frustration leads us to build up even more stress in our work. Learning to write in English, however, does not have to be painful and stressful. This book has been specifically created with you in mind. It aims to help you to: - become more competent and confident in writing e-mails in English; - have at your disposal, all the basic key expressions and phrases you'll need; - express yourself clearly, simply and concisely; - write organized, focused and effective e-mails; - avoid writing unnecessary e-mails; - obtain the results, information or action you require more effectively and promptly. This practical and informative book offers indispensable guidance for writing simple, short and organized e-mails in English. It is full of useful and valuable information and advice on e-mail communication and structure. It contains lots of essential formal and informal functional phrases and expressions in English. It consists of five modules - each one focusing on different components and structure of an email, key functional language, phrasal verbs and useful and practical activities have been incorporated to help you immediately repeat, practice and consolidate the language and concepts introduced in each module. There are over 34 practical activities for you to complete and lots of practical rules for you to have available whenever you need them. This e-workbook offers you structure and a 7 point framework to follow: 1.identify your audience; 2.identify the purpose of your e-mail; 3.write a suitable subject line; 4.select an appropriate greeting and opening phrase; 5.say why you are writing; 6.select an appropriate closing phrase and sign off; 7.check your e-mail for errors and style then push the send button. It's as simple as this. Obviously you have to add the relative personal content - time / dates / official data etc (I can't give you this information!) - but, along with checklists, sample e-mails, useful reference data and punctuation and spelling tools you have everything you'll need in order to be able to easily write effective and focused e-mails in English. Finally no more stress!
Download or read book How to Book of Writing Skills written by J. H. Hood and published by Wordcraft Global Pty Limited. This book was released on 2013 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever been frustrated by your boss constantly making changes to your documents? Annoyed at the time it takes to write something? Sick of sending emails that don't get read? Been asked to write a report and don't know where to start? Are people just not getting your message? Then this guide is for you! In this 90 page guide you will find practical and proven techniques to write clearly, concisely and quickly. Each section of the guide covers key points for writing well at work, including: the importance of identifying your audience, and then how to write for it using Plain English to get your message across how to structure your document the seven secrets to good email how to write sharp, accurate letters and memos how to use the simple tool of the mind map to improve your writing what to consider when you have been asked to write a report the key points of a resume, a cover letter and the job application getting on top of punctuation, spelling and confusing words Good workplace writing is about getting a positive answer to the question: Will your reader understand what you want them to know or do? This guide will give you the skills to get that positive answer-quickly and well.