Download or read book Effect of Emotional Intelligence on Perceived Workplace Incivility written by Cynthia N. M. Duffey and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Emotional Intelligence and Instigation of Workplace Incivility in a Business Organization written by Nancy A. Ricciotti and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Challenges of Academic Incivility written by Yariv Itzkovich and published by Springer Nature. This book was released on 2020-05-12 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book introduces readers with theory and empirical findings related to uncivil behaviour in academic settings and discusses its precursors, implications and remedies. In the first part, we define academic incivility, its manifestations and dimensions, while distinguishing between academic incivility and workplace incivility. We then discuss the prevalence of faculty incivility (FI) and students’ incivility (SI) in academic settings and focus on the dyadic relationships between faculty and students in the broader context of incivility in academia, with an added focus on faculty incivility. The second part introduces the main contributors to academic incivility. Personal factors, in this case, social-emotional competencies, and contextual factors, in this case, learning environments, are explored by combining up-to-date research data, personal stories and interviews with lecturers and students. A deep understanding of the precursors of academic incivility is critical to the examination of possible coping strategies within academic settings and elsewhere. In the third part, we explore the potential and practical remedies that can mitigate incivility in academic settings and, in particular, the enhancement of emotional and social competencies and the modification of learning environments.

Download or read book The Role of Emotional Self efficacy and Emotional Intelligence in Workplace Incivility and Workplace Satisfaction written by Beverley Anne Kirk and published by . This book was released on 2006 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: The studies in this thesis focused on: 1) the development and validation of a measure of emotional self-efficacy, 2) examining the paths between emotional self-efficacy, emotional intelligence, negative and positive affect, and the three workplace outcomes (workplace incivility perpetration, workplace incivility victimization and job satisfaction), and 3) decreasing workplace incivility and increasing job satisfaction through an intervention designed to increase emotional self-efficacy.

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Download or read book The Wiley Blackwell Handbook of Individual Differences written by Tomas Chamorro-Premuzic and published by John Wiley & Sons. This book was released on 2015-06-22 with total page 854 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Wiley-Blackwell Handbook of Individual Differences provides a comprehensive, up-to-date overview of recent research, current perspectives, practical applications, and likely future developments in individual differences. Brings together the work of the top global researchers within the area of individual differences, including Philip L. Ackerman, Ian J. Deary, Ed Diener, Robert Hogan, Deniz S. Ones and Dean Keith Simonton Covers methodological, theoretical and paradigm changes in the area of individual differences Individual chapters cover core areas of individual differences including personality and intelligence, biological causes of individual differences, and creativity and emotional intelligence

Download or read book Mistreatment in Organizations written by Pamela L. Perrewé and published by Emerald Group Publishing. This book was released on 2015-06-02 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism.

Download or read book Incivility in the Workplace written by Katherine Ann Dufek and published by . This book was released on 2018 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this qualitative, phenomenological study was to explore the essence of the lived experiences of individuals who self-identified as having experienced workplace incivility in corporate settings and to understand how their experiences affected them on personal and professional levels. This research gained not only the perspective of those individuals who self-identified as being on the receiving end of workplace incivility, known as "targets, but also those who initiated incivility in the workplace--individuals known as "instigators"--and those who were spectators to incivility being done to others, called "observers." Prior research shows over the last couple of decades, workplace incivility has increased and continues to worsen (Pearson & Porath, 2005) with nearly all employees having indicated they have been on the receiving end of incivility and or having directly witnessed it (Porath & Pearson, 2010). Of the 15 individuals who participated in this research, 12 were female and three were male. The participants worked in the Human Resources field in diverse organizations and in various locations throughout Northern California. Three research questions guided this research study: (a) What workplace incivility behaviors do employees experience in organizations? (b) How do employees respond to various forms of workplace incivility? and (c) What are the antecedents and consequences of workplace incivility? The findings identified that (a) workplace incivility continues to thrive in the work environment, (b) workplace incivility has negative consequences, (c) responses to workplace incivility by organizations can vary, and (d) Human Resources employees many times have no one to turn to when they find themselves as targets. More research is needed to determine how best to make organizations aware that workplace incivility is alive and thriving and can have detrimental effects not only upon the organization, but its employees. In addition, companies need to be trained on how best to deal with workplace incivility and implement strategies to best address the phenomenon. Lastly, further research is warranted to determine if emotional intelligence can help organizations, in particular leaders, effectively deal with workplace incivility.

Download or read book Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis written by Michael Leiter and published by Springer Science & Business Media. This book was released on 2012-10-24 with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contemporary worklife builds upon a foundation for teamwork among skilled and dedicated people. Despite the utility of supportive working relationships and despite extensive consulting activity on leadership and team building, employees complain extensively about mistreatment by their bosses and colleagues. Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis presents a theoretic framework for considering the fundamental issues of group dynamics and individual psychology that lie behind this ongoing workplace incivility crisis. It contextualizes the need for belonging as a motivation that shapes expressed social behaviour and intensifies received social behaviour. Looking at cognitive elements as well as rudeness rationales that pertain to workplace incivility and its justification, this work maps social constructs, including the role of team leadership, that lead to setting implicit social norms. In addition to formulating a theoretical framework, Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis considers methods to address the dynamics that perpetuate incivility at work and actively points at setting an action agenda to evaluate their impact.

Download or read book The Effects of Personality and Spirituality on Perceptions of Workplace Incivility written by Erik Naimon and published by . This book was released on 2009 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Linking Emotional Intelligence and Performance at Work written by Vanessa Urch Druskat and published by Psychology Press. This book was released on 2013-04-15 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this edited volume, leading edge researchers discuss the link between Emotional Intelligence (EI) and workplace performance. Contributors from many areas such as social science, management (including organizational practitioners), and psychologists have come together to develop a better understanding of how EI can influence work performance, and whether research supports it. A unique feature of this book is that it integrates the work of social scientists and organizational practitioners. Their mutual interests in EI provide a unique opportunity for basic and applied research and practices to learn from one another in order to continually refine and advance knowledge on EI. The primary audience for this book is researchers, teachers, and students of psychology, management, and organizational behavior. Due to its clear practical applications to the workplace, it will also be of interest to organizational consultants and human resource practitioners.

Download or read book Emotional Intelligence and Stress Management at the Workplace written by David Rewayi Mpunwa and published by GRIN Verlag. This book was released on 2020-05-27 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2020 in the subject Health - Stress management, , course: Research Paper, language: English, abstract: The desideratum of the discourse is aimed to determine stress management and emotional intelligence at the workplace, especially with a global pandemic at hand. The global pandemic Coronavirus has arguably ushered in stress and global crisis in the economy and health sector. The crisis results from the collision of vulnerabilities and specific trigger events. The crisis triggers are unpredictable and predicting the timing of a crisis is a fool ‘s errand. Anyone can become splenetic that is easy. However, to be ferocious with the right staff, to the right extent, at the correct time, for the correct purpose, and correctly, this is not burdensome. Emotional intelligence has been demonstrated to be one of the essential determinants for effective leadership. First-line supervisors who appreciate and employ their emotional intelligence in the workplace are more procumbent, and recumbent to retain their staff, enjoy greater collaboration, commitment, and to experience increases in co-worker performance. Academic intelligence has infinitesimal to do with emotional life. The sagacity among us can founder on the shallow of unbridled passions and boisterous impulses; people with high IQ can be remarkedly poor pilots of their private lives. To know that employees are valedictorian is to know they are vastly good at achievement as evaluated by grades. It does not unravel about how they boomerang to the vicissitudes of life. Emotionally intelligent women employee, by juxtaposition, be inclined to be assertive and express their sentiments directly, and to feel unequivocal about themselves; life holds nuts and bolts for them. Like the men, they are cordial, gregarious, and express their ethos appropriately; they roll with punches well to stress. We discovered that 68% are extremely and highly worried of the devastating effects of the pandemic of mass destruction. A stress prevention strategy coupled with coping strategies such as the employment of Wellness programs, breathing, peer support, counselling, religion, exercising, encouraging holiday to the beach and meditation to be employed by Secretaries. Cognitive coping and active coping strategies can be encouraged to Secretaries.

Download or read book The Cost of Bad Behavior written by Christine Pearson and published by Penguin. This book was released on 2009-07-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

Download or read book Using Emotional Intelligence in the Workplace written by Meloney Sallie-Dosunmu and published by Association for Talent Development. This book was released on 2014-08-05 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in the workplace requires more than strong job skills and business savvy. It also requires emotional intelligence. Sometimes called EQ, emotional intelligence is the ability to understand and respond appropriately to your own and others’ emotions. “Using Emotional Intelligence in the Workplace” provides an overview of emotional intelligence and explains how to build important EQ skills. In this issue of TD at Work, you will find: · descriptions of emotional intelligence competencies · a personal EQ assessment · steps for developing emotional intelligence · explorations of workplace trends · stories of employees and leaders learning to manage emotions.

Download or read book Experiencing and Managing Emotions in the Workplace written by Neal M. Ashkanasy and published by Emerald Group Publishing. This book was released on 2012-06-20 with total page 418 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and is augmented with invited chapters by leading scholars in the field. It focuses on the experience, dynamics and regulation of emotion and the emotionally intelligent organization.

Download or read book Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-07-16 with total page 2129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent COVID-19 pandemic has emphasized the importance of safety and ergonomics in the workplace. From work-life balance and mental health to risk prevention, maintaining a healthy and happy workforce has become essential for the progress of every company. Moreover, ensuring inclusive spaces has become a pillar of business with some worrying that the diversity agenda will be overshadowed by the recent pandemic. It is imperative that current research is compiled that sheds light on the advancements being made in promoting diversity and wellbeing in the modern workforce. The Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce is a comprehensive reference source that provides the latest emerging research on diversity management and initiatives as well as occupational health and safety practices in the workplace. These concepts are necessary for global workplaces to remain safe, efficient, and inclusive. Covering topics such as employee equity, human resources practices, and worker wellbeing, this anthology provides an excellent resource for researchers, human resources personnel, managers, safety officers, policymakers, CEOs, students, professors, and academicians.

Download or read book Emotional Intelligence for Managing Results in a Diverse World written by Lee Gardenswartz and published by Nicholas Brealey. This book was released on 2010-10-16 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Harness the power of emotions - so you can leverage differences, build engaged teams, and create healthier organizations Whether you work group stretches from here to Dubai or can easily meet in a conference room down the hall, anger and frustration are easy to come by when others don't do things your way, follow directions, or respond the way you think they should. But when emotions manage workplace relationships, the result is conflict, disengagement, and low morale. Emotional Intelligence for Managing Results in a Diverse World delivers a novel prescription for managing effectively in today's workplace: Use the dynamic principles of EQ plus insights from the author's pioneering diversity work to increase your competence in managing emotions and enhance your effectiveness in work, relationships, and life. The book also gives you the know-how to use this approach in coaching and developing others to help them be more successful on the job.