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Book Digital versus Non Digital Reference

Download or read book Digital versus Non Digital Reference written by Linda S Katz and published by Routledge. This book was released on 2013-05-13 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Compare and contrast library reference models and more consumer-oriented models! Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn West—proprietor of librarian.net and the “hippest ex-librarian on the Web” according to Wired magazine—the book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves® and Google Answers™ to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiences—good and bad—in starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The book’s contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that “it’s all available online,” cultural and/or language barriers to text-based reference services, and patrons’ experiences with reference tools, from a librarian’s perspective. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline addresses: policy, staffing and technology for telephone reference services e-mail reference in public libraries the University of Michigan’s Internet Public Library archivists and remote users in the digital age success and failure with commercial AskA programs the history of Q and A NJ, New Jersey’s virtual reference service multilingual chat reference systems the ongoing debate over the value of digital reference the case for nonintrusive reference Digital versus Non-Digital Reference: Ask A Librarian Online and Offline is an invaluable resource for practitioners and academics on the appropriate assessment, technologies, and methods for successfully creating and operating human-mediated, Internet-based information services.

Book Digital Reference Services

Download or read book Digital Reference Services written by William A. Katz and published by Routledge. This book was released on 2003 with total page 466 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field offer numerous reports and theory about the evolution of this new approach to answering reference questions. This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find this book helpful to enhance their library and electronic reference expertise.

Book Cultural Dynamics in a Globalized World

Download or read book Cultural Dynamics in a Globalized World written by Melani Budianta and published by CRC Press. This book was released on 2017-12-14 with total page 880 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book contains essays on current issues in arts and humanities in which peoples and cultures compete as well as collaborate in globalizing the world while maintaining their uniqueness as viewed from cross- and interdisciplinary perspectives. The book covers areas such as literature, cultural studies, archaeology, philosophy, history, language studies, information and literacy studies, and area studies. Asia and the Pacifi c are the particular regions that the conference focuses on as they have become new centers of knowledge production in arts and humanities and, in the future, seem to be able to grow signifi cantly as a major contributor of culture, science and arts to the globalized world. The book will help shed light on what arts and humanities scholars in Asia and the Pacifi c have done in terms of research and knowledge development, as well as the new frontiers of research that have been explored and opening up, which can connect the two regions with the rest of the globe.

Book The Changing Face of Government Information

Download or read book The Changing Face of Government Information written by Suhasini L. Kumar and published by Routledge. This book was released on 2013-10-28 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn what innovative changes lie in the future of government information The Changing Face of Government Information comprehensively examines the way government documents’ librarians acquire, provide access, and provide reference services in the new electronic environment. Noted experts discuss the impact electronic materials have had on the Government Printing Office (GPO), the reference services within the Federal Depository Library Program (FDLP), and the new opportunities in the transition from paper-based information policy to an electronic e-government. This source reveals the latest changes in the field of government documents librarianship and the knowledge and expertise needed to teach users how to access what they need from this enormous wealth of government information. Major changes have taken place in the way government information is created, disseminated, accessed, and preserved. The Changing Face of Government Information explains in detail the tremendous change taking place in libraries and government documents librarianship. Topics include the increasing accessibility to the federally funded technical report literature, information on the Patriot Act’s effect on the status of libraries in the aftermath of 9/11, the uses of Documents Data Miner©, and information about catalogs, indexes, and full text databases. This book also provides a selective bibliography of print and electronic sources about Native Americans and the Federal Government, as well as specific sources for information about the environment, such as EPA air data, DOE energy information, information on flora and fauna, hazardous waste, land use, and water. Each chapter is extensively referenced and several chapters use appendixes, tables, and charts to ensure understanding of data. This useful book gives readers the opportunity to learn: how the University of Oregon successfully integrated its business reference service and map collection into its government documents collection the results of a survey of FDLP institutions identifying the factors contributing to the reorganization of services details of the pilot project undertaken by the University of Arizona Library along with the United States Government Printing Office’s Library Programs Service to create a model for a virtual depository library which critical features are missing in today’s e-government reference service models details of the GPO’s plans to provide perpetual access to both electronic and tangible information resources—and the strategies to authenticate government publications on the Internet The Changing Face of Government Information is stimulating, horizon-expanding reading for librarians, professors, students, and researchers.

Book Distributed Learning and Virtual Librarianship

Download or read book Distributed Learning and Virtual Librarianship written by Sharon G. Almquist and published by Bloomsbury Publishing USA. This book was released on 2011-09-12 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brought to you by a team of experienced practitioners in the field, this book examines the vast topic of library support for distributed learning, providing both historical and contemporary viewpoints. What is the best way to deliver research resources to students who live "off campus"—as in, "way off campus," in a rural area without a high-speed Internet connection? And where does one find a complete (and accurate) synopsis of copyright guidelines that will prevent well-intentioned librarians from being labeled as the "copyright police"? The answers to these two questions regarding distributed learning—and many more—are contained in Distributed Learning and Virtual Librarianship. Written by practitioners in their field of expertise, this book documents the history of distributed learning and discusses current issues in distributed learning librarianship, with a special focus on the role of technology. Topics covered include virtual libraries, reference assistance, E-reserves and document delivery, administrative and marketing issues, and copyright concerns. This text is valuable to librarians working in public, school, and academic libraries.

Book Relationships Between Teaching Faculty and Teaching Librarians

Download or read book Relationships Between Teaching Faculty and Teaching Librarians written by Linda S Katz and published by Routledge. This book was released on 2014-05-22 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every librarian who teaches in an academic library setting understands the complexities involved in partnering with teaching faculty. Relationships Between Teaching Faculty and Teaching Librarians recounts the efforts of librarians and faculty working together in disciplines across the board to create and sustain connections crucial to the success of library instruction. This unique collection of essays examines various types of partnerships between librarians and faculty (networking, coordination, and collaboration) and addresses the big issues involved, including teaching within an academic discipline, the intricacies of assigning grades, faculty perceptions of library instruction, and the changing role of the reference librarian. Education is the main focus of reference service in today's academic libraries and librarians teach a variety of single-session, course-related, course-integrated, or credit-bearing courses in nearly every discipline. Relationships Between Teaching Faculty and Teaching Librarians reflects the experiences of librarians, teaching faculty, and library directors, whose perspectives range from cynicism to cautious optimism to idealism when it comes to working with teaching faculty. The book includes case studies, surveys, sample questionnaires, statistics, and a toolkit for establishing an effective library liaison program, and examines the teaching and learning environment, course growth and maintenance, and the “professor librarian” model. Relationships Between Teaching Faculty and Teaching Librarians presents lessons learned from seeking a common ground including: a successful faculty/librarian collaboration for educational psychology and counseling a library research project for freshman engineering students a semester-by-semester look at a collaboratively taught graduate research and writing course a survey that determines how librarians and library directors feel about teaching outside the library an analysis of librarians’ attitudes toward faculty an analysis of attitudes that influence faculty collaboration in library instruction a look at innovative methods of increasing the teaching roles of librarians and much more! The Middle States Commission on Higher Education (MSA/CHE) has mandated that information literacy be included as part of a general education requirement. If your faculty wasn't calling for library instruction before the mandate, it probably is now. Relationships Between Teaching Faculty and Teaching Librarians will help librarians establish communication with faculty that provides a solid foundation for coursework in all disciplines.

Book Handbook of Electronic and Digital Acquisitions

Download or read book Handbook of Electronic and Digital Acquisitions written by Thomas W. Leonhardt and published by Routledge. This book was released on 2006 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Handbook of Electronic and Digital Acquisitions steers librarians through the process of evaluating, choosing, and managing electronic resources as they expand their collection development policies to include electronic databases. This handy, how-to guide takes a practical approach to acquisitions, providing commonsense information on basic copyright laws, fair use guidelines and policies, offsite and in-house databases, virtual reference software, EDI, and vendors. The book's contributors draw on their own experiences, providing case studies and helpful evaluation checklists, worksheets, and templates.

Book Digital Reference Services

Download or read book Digital Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-31 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

Book The Emergence of Digital Libraries    Research and Practices

Download or read book The Emergence of Digital Libraries Research and Practices written by Kulthida Tuamsuk and published by Springer. This book was released on 2014-10-09 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 16th International Conference on Asia-Pacific Digital Libraries, ICADL 2014, held in Chiang Mai, Thailand, in November 2014. The 20 full papers, 19 short papers and 9 poster papers presented were carefully reviewed and selected from 141 submissions. The papers are organized in topical sections on digital preservation and archiving; digital repositories and tools; scholarly documents repositories; metadata and ontologies; linked data and knowledge sharing; digital books and e-books; digital libraries usage and applications; data management and classification; information retrieval and search methods; user skills and experiences.

Book The Evaluation of Worldwide Digital Reference Services in Libraries

Download or read book The Evaluation of Worldwide Digital Reference Services in Libraries written by Jia Liu and published by Elsevier. This book was released on 2007-06-30 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services. - An international, evaluative approach is taken - Includes unique information - which has never before being gathered and evaluated - Includes a brief introduction to the basic knowledge and development in the field of digital reference service in the library

Book Building a Successful Customer service Culture

Download or read book Building a Successful Customer service Culture written by Maxine Melling and published by Facet Publishing. This book was released on 2002 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniques associated with the provision of customer-focused services. However, there is a danger that customer service may be seen as a 'bolt on' to existing core provision in the form of feedback mechanisms, information leaflets and customer-training sessions. One of the challenges facing managers is to go beyond the acknowledgement of the importance of a customer focus, and to develop an understanding of how this focus can be embedded in the culture of their services via strategic and operational management. This new management guide addresses this challenge. Contributed by LIS professionals with extensive experience in the management of public and academic services, each chapter presents a good practice guide to an element of strategic or operational management with the customer placed at centre stage: the users' perspective; planning and policy making; leadership and management; human resource planning; marketing as a tool for LIS managers; assuring quality; planning buildings for customers and services; developing a service culture through partnerships; virtual service. Readership: This book is essential reading for managers of library and information services from senior to team managers, and also for all those involved in devising strategy and policy for staff and service development. It is relevant to libraries and information services in any area of the world.

Book Information Ethics in the Electronic Age

Download or read book Information Ethics in the Electronic Age written by Tom Mendina and published by McFarland. This book was released on 2010-06-28 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection of essays explores the ethical issues that arise when information technology seems to exceed and even contradict the purpose of its creators. The studies focus upon the management of information technology, specifically the Internet, considering the most ethical ways of generating, using, and controlling information technology in our time. Section One includes essays pertaining to Africa’s place in the 21st century, including democracy, information flow, connections with the world through the Internet, telecommunications, Uganda and the digital divide, and an examination of a pilot study in South Africa for developing a universal tool to measure information poverty. The essays of Section Two cover topical library issues, such as professional information organizations and their ethic codes, communicating ethics when teaching electronic research to undergraduates, pay-for-placement search engines, consumer health information services, laws applying to confidentiality of library records, privacy control after September 11, cybercrime investigation, and the technologies protecting copyright. The essays were originally presented at the “Ethics of Electronic Information in the 21st Century” symposium held at the University of Memphis on October 24-27, 2002. Each includes references and helpful Internet resources.

Book Multilingual Access and Services for Digital Collections

Download or read book Multilingual Access and Services for Digital Collections written by Jiangping Chen and published by Bloomsbury Publishing USA. This book was released on 2016-01-18 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique guide offers you a thorough understanding of multilingual information access (MLIA) and services and related concepts, such as database design, information retrieval, machine translation, and natural language processing. Written for digital library developers, library and information science graduate students, and information professionals serving international information users, this book defines multilingual information access (MLIA) and discusses the importance of enabling international users to access digital collections. Based on a systematic review of the research and development carried out on cross-language information retrieval, machine translation, and case studies of current multilingual digital libraries, the author clearly explains what you need to know about technologies for building MLIA function for digital collections. The book leads you through an examination of Internet language services and tools that are useful for developing multilingual digital libraries and for assisting international users in accessing digital resources. Content is further clarified by two research projects that are presented to demonstrate the application of technologies used to build MLIA functions and multilingual user interfaces. The book concludes with possible strategies for using Internet language services and tools to implement MLIA function for digital collections.

Book Virtual Slavica

Download or read book Virtual Slavica written by Michael Neubert and published by Routledge. This book was released on 2013-01-11 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get an inside view of producing digital information projects Digital technology has provided great opportunities as well as colossal challenges for information professionals at Slavic libraries, collections, and archives. Virtual Slavica: Digital Libraries, Digital Archives presents leading information experts exploring the monumental task of converting Slavic manuscripts and books for presentation in the digital realm. Readers get a clear inside view of how to conquer the various challenges that arise within digital library and archive projects through detailed descriptions of specific projects discussed in easy-to-understand language. Slavic studies present innate problems when attempts are made to allow access to the material over the Internet. The Cyrillic alphabet is just one of the huge stumbling blocks standing in the way of universal access to this important material. Virtual Slavica: Digital Libraries, Digital Archives provides practical strategies for anyone looking for answers to problems within their own virtual information project. Copyright issues, digital reference, text encoding, online translation, presentation issues, and use of grant funding are some the topics comprehensively discussed to give information professionals clear solutions to the issues they may be facing. The book is carefully referenced. Virtual Slavica: Digital Libraries, Digital Archives examines: the persistence of multiple standards for digitally handling the Cyrillic alphabet presenting the Comintern archives online FEB-web—its structure, the creation of digital editions, its plans for the future copyright issues in the twenty-first century Meeting of Frontiers—the reorganization of the text content of the international collaborative digital library project at the Library of Congress standardized encoding practical and theoretical programming issues the unforeseen difficulties—and solutions—to complete a grant-funded digital Slavic project and more Virtual Slavica: Digital Libraries, Digital Archives is of keen interest to librarians, archivists, Slavic studies academics, and library and information science educators and students.

Book Assessing Reference and User Services in a Digital Age

Download or read book Assessing Reference and User Services in a Digital Age written by Eric Novotny and published by Routledge. This book was released on 2013-05-13 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a Tell Us What You Think button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Book New Concepts in Digital Reference

Download or read book New Concepts in Digital Reference written by R. David Lankes and published by Springer Nature. This book was released on 2022-05-31 with total page 63 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppose that rather than standing in a room, or sitting on a bus, the man is at his desk and the woman is 300 miles away with the conversation taking place using e-mail. Still simple? Certainly--it happens every day. So why all the bother about digital (virtual, electronic, chat, etc.) reference? If the man is a pilot flying over Mount Everest, the answer matters. If you are a lawyer going to court, the identity of the woman is very important. Also, if you ever want to find the answer again, how that transaction took place matters a lot. Digital reference is a deceptively simple concept on its face: "the incorporation of human expertise into the information system." This lecture seeks to explore the question of how human expertise is incorporated into a variety of information systems, from libraries, to digital libraries, to information retrieval engines, to knowledge bases. What we learn through this endeavor, begun primarily in the library context, is that the models, methods, standards, and experiments in digital reference have wide applicability. We also catch a glimpse of an unfolding future in which ubiquitous computing makes the identification, interaction, and capture of expertise increasingly important. It is a future that is much more complex than we had anticipated. It is a future in which documents and artifacts are less important than the contexts of their creation and use. Table of Contents: Defining Reference in a Digital Age / Conversations / Digital Reference in Practice / Digital Reference an a New Future / Conclusion