Download or read book Department for Work and Pensions departmental report 2007 written by Great Britain: Department for Work and Pensions and published by The Stationery Office. This book was released on 2007-05-16 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dated May 2007

Download or read book H M Treasury annual report and accounts 2006 2007 written by Great Britain: H.M. Treasury and published by The Stationery Office. This book was released on 2007-06-04 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dated June 2007. Supplied via TSO's On-Demand Publishing Service

Download or read book The Stationery Office Annual Catalogue written by Stationery Office (Great Britain) and published by . This book was released on 2010 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Progress in tackling benefit fraud written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2008-01-23 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: This NAO report is a follow up to one issued in the 2002-03 session (HC 393, ISBN 9780102920635), Tackling Benefit Fraud. The report sets out some key facts, including: that the total benefit expenditure is £120 billion; the total number of recipients is 18 million; the total estimated fraud is £0.8 billion. In the 2006-07 period, £154 million was spent on six strategies to reduce fraud, with a Departmental estimate of £106 million of benefit overpayments identified as a result of fraud investigation and compliance activity. Also in the 2006-07 period, the Department recovered £22 million of the total £339 million outstanding fraud debt. Although the NAO has identified that fraud has fallen from an estimated £2 billion in 2001-02 to an estimated £0.8 billion in 2006-07, official error has risen in the same period from £1 billion to £1.9 billion. Tackling fraud is a key priority for the Department for Work and Pensions, and the report examines the main anti-fraud initiatives, recognising that: tackling benefit is inherently difficult; that the UK has levels of social security fraud and error which are similar to those of comparable countries; that the Department has made good progress in tackling fraud, but will find it increasingly difficult to secure further year on year reductions. The NAO has also set out a number of recommendations, including: that the Department's management information on fraud could be improved, with greater communication between the various departmental directorates responsible for counter-fraud work; that a review of the cost effectiveness of the Customer Compliance approach (which deals with lower risk cases of fraud) should be done; that a record of the outcomes of prosecution activities should be taken by case type to provide better Departmental information; that the Department must review recovery of overpayments in fraud cases and consider setting appropriate targets for recovery from customers who have committed fraud.

Download or read book Progress in Tackling Benefit Fraud written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by The Stationery Office. This book was released on 2008 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benefit fraud is a crime and undermines public confidence in the benefits system. In 2006-07, the Department for Work and Pensions estimated that it spent some £154 million on tackling fraud, identifying £106 million of overpaid benefit, against total benefit expenditure of £120 billion. The Department estimates that fraud fell from £2 billion in 2001-02 to £800 million in 2006-07, which is 0.6% of benefit expenditure. But the Department must do more to reverse the rise in official and customer error. Estimated error rose from £1 billion in 2001-02 to £1.9 billion in 2006-07. Benefit complexity is believed to be a major cause of error. Increasing the volume of pre-payment checks and encouraging customers to receive benefit payments directly into their bank accounts has prevented some fraud. The Department now works closely with the police, the Serious Organised Crime Agency and local authorities to prevent, identify and act against fraud. But it could make more effective use of its powers and resources. While the Department successfully prosecutes 90 per cent of the cases it takes to court, the Prosecution Division has lost 17 per cent of its staff since 2003. Debt recovery is an essential part of tackling fraud, yet in 2006-07 the Department only recovered £22 million of fraud debt out of a known fraud debt stock of £339 million. The Department has been slow to improve its management information systems, hampering its ability to measure the cost-effectiveness of counter-fraud activities. It has taken from 2003 until February 2008 to roll out a new national management information system, known as FRAIMS, at a cost of £65 million.

Download or read book The Stationery Office Annual Catalogue 2007 written by U K Stationery Office and published by Stationery Office Annual Catal. This book was released on 2009-01-07 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt: No public library discount on this title

Download or read book The Role of the Health and Safety Commission and the Health and Safety Executive in Regulating Workplace Health and Safety written by Great Britain. Parliament. House of Commons. Work and Pensions Committee and published by The Stationery Office. This book was released on 2008 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Incorporating HC 117-i, session 2007-08

Download or read book Management of Benefit Overpayment Debt written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2009 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Work and Pensions increased recoveries of benefit overpayments from �180 million in 2005-06 to �272 million in 2007-08, and preliminary results suggest that the Department has achieved its recovery target of �279 million for 2008-09. But recoveries are not keeping pace with the rate of increase in identified overpayments. In 2007-08, �106 billion of benefit payments were made directly by the Department to customers. In the same period 1.3 million overpayments were identified totalling �558 million, exceeding recoveries made of �272 million. The stock of debt therefore increased by some seven per cent from �1.67 billion to �1.8 billion. The NAO report also found that the Department recovers about �3 for every �1 spent on debt recovery operations, though recoveries in 2007-08 represent only some 15 per cent of the identified debt outstanding by the end of the year. The Department's ability to accelerate recovery is restricted by a number of factors, including limitations on the amount which can be deducted weekly from customers' benefits payments under Social Security legislation, and difficulties in tracing some customers who are no longer on benefits. The NAO recommends that the Department pilot increased use of customer contact methods, such as texting, to encourage prompter notification of changes in circumstances which affect benefit entitlement; and that it use risk profiles for customer groups to better target debt collection activities. It should seek more information, for example proof of earnings, when negotiating repayment plans with 'off benefit' debtors; and should enhance performance indicators to monitor the performance of debt collection operations.

Download or read book Smart Flexibility written by Andy Lake and published by CRC Press. This book was released on 2016-04-01 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: Smart Flexibility: Moving Smart and Flexible Working from Theory to Practice is an engaging and practical management book to help organisations implement Smart Working, and take a business-focused approach to ’Flexible Working’. Written for managers at the leading edge of change, Andy Lake takes a strategic, comprehensive and integrated approach to Smart and Flexible Working. Taking an evidence-based approach, he sets out how to achieve measurable benefits across the Triple Bottom Line. Starting from the underlying principles and the compelling context for change, he takes a pragmatic approach to delivering change in each of the key areas of People (HR), Property and Technology. The book is designed to help professionals understand the vital connecting points across disciplines as well as innovations in their own fields. And there are separate chapters that look at the real impacts for sustainability, the impacts for ’Smart Government’, how to manage the ’Anywhere Anytime Team’ and how to take people on the journey towards a Smart Flexibility organisational culture. The book includes many insights based on the author’s experience and the latest research, many practical techniques for implementing change plus ten new case studies. Smart Flexibility is essential reading for anyone involved in workplace change and increasing the efficiency of organisations. It is aimed at managers who need to deliver change, and will be of great interest to consultants in the fields of workplace design, new technologies and HR/OD/Training.

Download or read book Improving corporate functions using shared services written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2007-11-29 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: Corporate services provide often vital support to the delivery of effective and efficient public services, and cover such areas as finance and accounting, human resources, procurement, information technology, facilities and estates management. Sir Peter Gershon's review of public sector efficiency (available on the HM Treasury website, http://www.hm-treasury.gov.uk/media/C/A/efficiency_review120704) identified benefits from shared services, but found that departments' efficiency targets did not include savings specifically from shared corporate services. This NAO report has been conducted to take account of developments between the 2004 Spending Review (Cm.6237, ISBN 9780101622728) and the 2007 Comprehensive Spending Review (Cm. 7227, ISBN 0101722729) on shared services and focuses mainly on finance and human resources, which are generally the more developed areas of shared service in the public sector. The publication is divided into four parts, and looks at general and specific areas, including: the potential of shared services in the public sector; the problems of customer satisfaction experienced by the NHS and HM Prison Service with shared services; the variable progress across government; the lack of a clear overview from the Cabinet Office on shared services. The NAO has also set out 9 recommendations, including: public bodies should streamline their corporate service processes in line with best practice; they should also improve how they analyse the performance of their corporate services and whether there are more cost-effective ways to obtain such services; Departments should increase public transparency of corporate service performance.

Download or read book HM Revenue Customs written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2009 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2007-08, HMRC received more than a quarter of the 4 million Tax Credit renewals forms in July (the renewal deadline) and it processed half of the 8.2 million Income Tax Self Assessment returns during January to March. At busier times customers experience delays on their correspondence and receive a less responsive service. In the lead up to the Income Tax Self Assessment deadline in January 2008, HMRC answered just two thirds of the 7 million telephone calls made to its contact centres. By encouraging more customers to file tax returns online and removing the need for some returns, HMRC has smoothed peaks in workload and released resources of £7 million a year. The peak in Tax Credit renewal work has, however, increased as the deadline has been brought forward to reduce overpayments. Using different processing targets throughout the year and giving customers more information about how long their information will take to process during peak periods could help spread work out throughout the year. During busy periods, HMRC tends to process simpler Income Tax cases, postponing more complex checks and less urgent work. During peak periods, staff productivity is higher, partly reflecting the simpler cases, but HMRC also experiences increased staff sickness absence. The experience of HMRC and other organisations is that between 15 per cent and 40 per cent of contact with customers is avoidable. Reducing the number of avoidable calls by 15 per cent could release resources of up to £23 million a year or 11 per cent of its annual spending on contact centres.

Download or read book Parliamentary Debates Hansard written by Great Britain. Parliament. House of Commons and published by . This book was released on 1924 with total page 1412 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains the 4th session of the 28th Parliament through the session of the Parliament.

Download or read book The Pensions Regulator written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2007-10-26 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some 20 million people in England and Wales have private sector work-based pension schemes. The Pensions Regulator was established in April 2005 to regulate these schemes, replacing the Occupational Pensions Regulatory Authority (Opra), with the statutory objectives to protect members' benefits, to promote improved governance of such schemes, and to reduce the risk of compensation being paid out by the Pension Protection Fund. This NAO report examines the regulatory approach taken and whether this addresses the key risks, given that any conclusions on the effectiveness of pensions regulation must be set in the long term context rather than based on shorter term fluctuations. Findings include that the Pensions Regulator has made good progress in establishing a sound risk-based approach to regulation, with clear links between its statutory objectives and its operational approach. As the regulator matures, it has the scope for a presumption of further transparency in its approach, and is taking steps to increase the information it makes available to the pensions sector. The report sets out a number of recommendations for further progress, bearing in mind that risks in the pensions environment can change quickly.

Download or read book Olympic Delivery Authority annual report and accounts 2006 2007 written by Olympic Delivery Authority and published by The Stationery Office. This book was released on 2007-07-19 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Olympic Delivery Authority annual report and Accounts 2006-2007

Download or read book Efficiency and reform in government corporate functions through shared service centres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2012-03-07 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2004, the Gershon Review recommended that the Government pursue the sharing of services, including human resources, finance, procurement and payroll, to achieve cost savings. It has been up to individual departments to establish their own arrangements and, between 2004 and 2011, eight major shared service centres emerged. The five centres examined by the NAO were expected to cost £0.9 billion to build and operate but, to date, they have cost £1.4 billion. They were also expected to have saved £159 million by the end of 2010-11. While, in one instance Government has achieved break-even in a time consistent with the private sector, its overall performance has been varied and the two centres that are still tracking benefits report a measured net cost of £255 million. Most departmental customers have not acted as 'intelligent customers' and they will need to build in-house capability with enough business and technical understanding to manage the services and work with the centres to achieve efficiencies. Among other findings are that the software systems used in the centres have added complexity and cost; and that, as the use of the centres has been voluntary, departments have struggled to roll-out shared services fully across all their business units and arm's length bodies. The Cabinet Office has recently gained approval for a new strategy and business case. The NAO considers the approach is ambitious and has challenging timescales. The Cabinet Office is actively working with departments on its implementation.

Download or read book Towards a more equal society written by Hills, John and published by Policy Press. This book was released on 2009-02-25 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: When New Labour came to power in 1997, its leaders asked for it to be judged after ten years on its success in making Britain 'a more equal society'. As it approaches the end of an unprecedented third term in office, this book asks whether Britain has indeed moved in that direction. The highly successful earlier volume A more equal society? was described by Polly Toynbee as the LSE's mighty judgement on inequality. Now this second volume by the same team of authors provides an independent assessment of the success or otherwise of New Labour's policies over a longer period. It provides: · consideration by a range of expert authors of a broad set of indicators and policy areas affecting poverty, inequality and social exclusion; · analysis of developments up to the third term on areas including income inequality, education, employment, health inequalities, neighbourhoods, minority ethnic groups, children and older people; · an assessment of outcomes a decade on, asking whether policies stood up to the challenges, and whether successful strategies have been sustained or have run out of steam; chapters on migration, social attitudes, the devolved administrations, the new Equality and Human Rights Commission, and future pressures. The book is essential reading for academic and student audiences with an interest in contemporary social policy, as well as for all those seeking an objective account of Labour's achievements in power.

Download or read book Index to Chairmen written by and published by . This book was released on 2006 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: