Download or read book Los secretos detr s de la magia written by Jonatan Loidi and published by Ediciones LEA. This book was released on 2024-05-03 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jonatan Loidi y ‘Gaita’ González presentan un modelo de 10 pasos para la creación y gestión de experiencias mágicas para tu organización. “Este libro es el manual de la excelencia en atención al cliente y desarrollo empresarial. Demuestra que la pasión es clave para superar los desafíos. Una invitación a reflexionar, trabajar y cambiar paradigmas para formar parte del 5% que marca la diferencia”. Martín Zuppi, CEO Stellatis Argentina “Conocí el modelo a partir de una conferencia, y sin dudas me pareció el recorrido ideal para trabajar en la experiencia que una organización puede ofrecer. Hoy este libro forma parte de nuestra agenda de trabajo”. Carolina Del Hoyo, Directora Regional Marketing Fratelli Branca “Este libro permite enamorarse de la idea de que no existen los límites cuando se trata de satisfacer y hacer felices a nuestros clientes, y a nuestro equipo de trabajo. 100% aplicable a la realidad de Latinoamérica”. Isabel Cristina Sepúlveda Parra, Directora de Experiencia al cliente en Bancolombia. “Participé de la experiencia en Orlando dos veces. Por tal motivo aseguro que este libro marca un antes y después para la organización y el liderazgo, ofreciendo un camino lógico y simple hacia el éxito, con ejemplos claros”. Carlos Bethancourt, Director ejecutivo Acecolombia. “El libro describe un modelo que todo fanático del marketing y las experiencias debe conocer. Es práctico y aplicable a cualquier empresa”. Soledad Moll, Directora de MMA LATAM
Download or read book Alinear para ganar written by Cees B.M. Van Riel and published by Editorial Almuzara. This book was released on 2012-04 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: La mejor estrategia está condenada al fracaso si no cuenta con el apoyo de los grupos de interés clave de la compañía. Hoy, es imposible abrirse paso en los mercados globales y generar un valor sostenido en el tiempo sin el apoyo de los empleados, inversores, clientes, medios de comunicación y reguladores, entre otros. Este libro explica todo lo necesario para alinear a los grupos de interés clave para las compañías. Mediante el ejemplo de 40 empresas, el autor muestra cómo crear una estrategia y su posterior implantación para brindar a la empresa una influencia clave para abrir mercados, obtener licencias para operar y minimizar numerosos problemas.
Download or read book La profesionalizaci n de las empresas familiares written by Paloma Fernández Pérez and published by Editorial Almuzara. This book was released on 2013-03 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Los negocios familiares dominaron y dominan la vida empresarial en España, pero apenas sabemos nada sobre el proceso de modernización de su gestión. En los dos últimos siglos estas empresas y grupos de control familiar han tenido que aprender a ir más allá de sus mercados locales y regionales y buscar formas de adaptarse a los retos de tres revoluciones tecnológicas que han cambiado su forma de producir, de relacionarse y de pensar. Los autores de La profesionalización de las empresas familiares (Pablo Díaz Morlán, Miguel A. López-Morell, Ma Mercedes Bernabé Pérez, José Luis García Ruiz, Elena San Román López, Ma Jesús Segovia Vargas, Susana Blanco García, Javier Moreno Lázaro y Paloma Fernández) destacan cómo éstas han sabido conservar sus raíces a la par que han promovido la profesionalización en la gestión.
Download or read book Corporaci n de Fomento de la Producci n written by Corporación de Fomento de la Producción (Chile) and published by . This book was released on 1980 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book F brica de resistencias y recuperaci n social written by María Amalia Gracia and published by El Colegio de Mexico AC. This book was released on 2013-10-31 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Las acciones de diversos grupos de trabajadoras y trabajadores argentinos que lograron darse una salida ante situaciones de profunda desesperación provocadas por el cierre, abandono o quiebra de las empresas donde habían trabajado durante años son tratados en este volumen. Sus páginas muestran -en forma ágil, dinámica y bien documentada- un fenómeno vigente que ha ensanchado el campo de lo posible y tiene mucho que decir sobre las acciones políticas y económicas de los trabajadores en un mundo en el que, una y otra vez, los pueblos se movilizan para protegerse de los choques económicos ante la insistente pretensión del sistema capitalista y sus defensores de separar la esfera económica de la sociedad.
Download or read book Handbook of Contemporary Cuba written by Mauricio A. Font and published by Routledge. This book was released on 2015-11-17 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cuban studies is a highly dynamic field shaped by the country's distinctive political and economic circumstances. Mauricio A. Font and Carlos Riobo offer an up-to-date and comprehensive survey offering the latest research available from a broad array of disciplines and perspectives. The Handbook of Contemporary Cuba brings contributions from leading scholars from the United States, Cuba, Europe, and other world regions and introduces the reader to the key literature in the field in relation to rapidly changing events on the island and in global political and economic affairs. It also addresses timely developments in Cuban civil society and human rights. The guide also presents economic models and forecasts as well as analyses of the recent, pivotal Sixth Congress of the Communist Party of Cuba. For students, scholars, and experts in government, it is a vital addition to any collection on Latin American studies or global politics.
Download or read book Diccionario comentado de t rminos financieros ingleses de uso frecuente en espa ol written by Miguel Castelo Montero and published by Netbiblo. This book was released on 2003 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: La internacionalización del mundo financiero es una realidad, y la liberalización de los sistemas financieros han producido una mayor flexibilización de contratación en los mercados internacionales. Este diccionario ofrece un compendio explicativo de la extensa serie de términos de la lengua inglesa que se usan con frecuencia en español dentro del ámbito de la terminología de los mercados financieros. El autor ha tratado de aproximarse al tema desde una óptica real. Las voces y expresiones aquí registradas son conocidas y usadas regularmente por todos aquellos que, de una manera directa o indirecta, se mueven en el mundo económico y financiero. Resulta interesante el tratamiento lingüístico de la etimología más próxima que se da al término para conocer con mayor rigor y exactitud el por qué se usa y su vinculación con la jerga, ya que, recordemos, la terminología financiera está basada la mayoría de las veces, en el habla cotidiana. Esta obra puede ser útil para los filólogos, traductólogos, economistas y abogados ya que los foros de la filología moderna han incorporado a sus planteamientos tradicionales los estudios que se ocupan del uso de los idiomas en contextos especializados. En este diccionario se recogen ejemplos reales tomados de la prensa económica española actual, de las dos variedades más comunes del inglés, el británico y el americano, aunque más bien podríamos hablar de inglés internacional ya que la globalización de los mercados ha hecho que desaparezcan algunos rasgos diferenciales.
Download or read book R D and Innovation in Spain Improving the Policy Mix written by OECD and published by OECD Publishing. This book was released on 2007-07-30 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Memoria del Segundo Congreso Internacional de Auditor a Integral Ciudad de Buenos Aires 5 6 y 7 de junio de 1995 written by and published by Congreso. This book was released on 1996 with total page 730 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Download or read book Family Values and Value Creation written by J. Tàpies and published by Springer. This book was released on 2008-05-29 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: In celebration of IESE's 50 years of bridging the gap between theory and practice, this essential compilation brings together today's top researchers to tackle the real-life issues that family business owners face on a daily basis, shedding new light on the values that shape these special types of companies.
Download or read book User Story Mapping written by Jeff Patton and published by "O'Reilly Media, Inc.". This book was released on 2014-09-05 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features. Author Jeff Patton shows you how changeable story maps enable your team to hold better conversations about the project throughout the development process. Your team will learn to come away with a shared understanding of what you’re attempting to build and why. Get a high-level view of story mapping, with an exercise to learn key concepts quickly Understand how stories really work, and how they come to life in Agile and Lean projects Dive into a story’s lifecycle, starting with opportunities and moving deeper into discovery Prepare your stories, pay attention while they’re built, and learn from those you convert to working software
Download or read book In Search of Excellence written by Thomas J. Peters and published by Harper Collins. This book was released on 2012-11-27 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The "Greatest Business Book of All Time" (Bloomsbury UK), In Search of Excellence has long been a must-have for the boardroom, business school, and bedside table. Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management -- action-stimulating, people-oriented, profit-maximizing practices -- that made these organizations successful. Joining the HarperBusiness Essentials series, this phenomenal bestseller features a new Authors' Note, and reintroduces these vital principles in an accessible and practical way for today's management reader.
Download or read book SPIN Selling written by Neil Rackham and published by Taylor & Francis. This book was released on 2020-04-28 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.
Download or read book The Challenger Sale written by Matthew Dixon and published by Penguin. This book was released on 2011-11-10 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance. Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale. The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth.
Download or read book Academic Entrepreneurship written by Scott Andrew Shane and published by Edward Elgar Publishing. This book was released on 2004-01-01 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Authoritative and highly readable, this volume will appeal to scholars researching the spinoff phenomenon, university technology transfer officers, inventors, policymakers, external entrepreneurs and investors."--BOOK JACKET.
