Download or read book Corporate Sigma written by Anwar El-Homsi and published by CRC Press. This book was released on 2009-12-21 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: One study after the next shows that most employees are unhappy with their jobs and that less than a third actively engage with their work. That means that two out of every three are merely putting in their time, rather than maximizing productivity and attaining satisfaction. One could argue that such a malaise is the symptom of an unhealthy workfor

Download or read book Human Sigma written by Jim Asplund and published by Simon and Schuster. This book was released on 2007-10-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations. Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.

Download or read book Six Sigma written by Mikel Harry, Ph.D. and published by Currency. This book was released on 2006-03-21 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: The extraordinary breakthrough management program--heralded by GE, Motorola, and AlliedSignal--that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works. What is Six Sigma? It is first and foremost a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. While traditional quality programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: It provides specific methods to re-create the process itself so that defects are never produced in the first place. Most companies operate at a three- to four-sigma level, where the cost of defects is roughly 20 to 30 percent of revenues. By approaching Six Sigma--fewer than one defect per 3.4 million opportunities--the cost of quality drops to less than 1 percent of sales. This is because the highest quality also results in the lowest costs. When GE reduced its costs from 20 percent to less than 10 percent, it saved a billion dollars in just two years--money that goes directly to the bottom line. This is the reason Wall Street and corporations as diverse as Sony, Ford, Nokia, Texas Instruments, Canon, Hitachi, Lockheed Martin, American Express, Toshiba, DuPont, and Polaroid have embarked on corporate-wide Six Sigma programs. Six Sigma should be of paramount importance to every forward-thinking executive and manager determined to make their company world-class in their industry.

Download or read book Design for Lean Six Sigma written by Rajesh Jugulum and published by John Wiley & Sons. This book was released on 2010-01-06 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Lean Six Sigmais the only book that employs a "road-map" approach to DFSS, which allows corporate management to understand where they are in the process and to integrate DFSS methodology more fully into their overall business strategy. This is a similar approach to that used by Forrest Breyfogle in his successful book: "Implementing Six Sigma, 2E". This approach will allow corporate management to understand where they are in the process and to integrate DFSS methodology more fully into the overall business strategy. Another important aspect of this book is its coverage of DFSS implementation in a broad range of industries including service and manufacturing, plus the use of actual cases throughout.

Download or read book Human Sigma written by John H. Fleming and published by Simon and Schuster. This book was released on 2007-10-28 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success. What would your company look like if you could increase the revenue and profitability potential of every customer by more than 20 percent? What if you could double the productivity of every employee? And what if these two phenomena together could drive overall organizational performance exponentially? What would your company look like? And how would you go about creating this kind of change? One thing is certain: Business leaders are never going to inspire higher levels of employee productivity and build more passionate customer relationships by doing the same things they have tried for the past 25 years. Business leaders need something fresh. Something new. The last thing they need is more of the same old conventional wisdom about "satisfying" their employees and their customers. Based on solid research by The Gallup Organization, Human Sigma will appeal to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain a base of high value customers, and improve overall business performance. Human Sigma is: - Rigorous: Based on research involving hundreds of companies, and over 10 million employees and 10 million customers around the world. - Innovative: Cutting-edge management science supported by data, including brain imaging research into customer's emotional connections to the companies they love. - Practical: The principles in the book were developed from observations of real-life successes, not some fictional freaks-of-nature that exist only in a laboratory. As such, the lessons contained in the book have been tested in the real world, and can be applied in many situations. - Interactive: The book contains a code that can be used to estimate the potential value of HumanSigma to readers' organizations.

Download or read book Innovating Lean Six Sigma A Strategic Guide to Deploying the World s Most Effective Business Improvement Process written by Kimberly Watson-Hemphill and published by McGraw Hill Professional. This book was released on 2016-02-26 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New and Definitive User’s Guide to Lean Six Sigma If you’re a business manager, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own organizational needs, giving you more options, strategies, and solutions than you’ll find in any other book on the subject. With these simple, proven techniques, you can: * Assess your current business model and shape your future goals * Plan and prepare a Lean Six Sigma program that’s right for your company * Engage your leadership and your team throughout the entire process * Align your LSS efforts with the culture and values of your business * Develop deeper insights into your customer experience * Master the art of project selection and pipeline management * Tackle bigger problems and find better solutions * Become more efficient, more productive, and more profitable This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you’ll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture. You’ll hear from leading business experts who have guided companies through the LSS process—and get the inside story on how they turned those companies around. You’ll also learn how to use the latest, greatest management tools like Enterprise Kaizen, Customer Journey Maps, and Hoshin Planning. Everything you need to implement Lean Six Sigma—smoothly and successfully—is right here at your fingertips. When it comes to running a business, there is no better way to improve efficiency, increase productivity, and escalate profits than Lean Six Sigma. And there is no better book on how to make it work than Innovating Lean Six Sigma.

Download or read book Corporations written by Lewis D. Solomon and published by Aspen Publishers. This book was released on 1990 with total page 632 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Strategic Six Sigma written by Dick Smith and published by John Wiley & Sons. This book was released on 2002-12-25 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real executives talk about how Six Sigma changed their organizations for the better Backed by the real-world experience of executives who successfully implemented Six Sigma, this book shows how this powerful, data-driven quality improvement methodology can improve the learning cycle and financial and corporate reporting, as well as strategic planning, customer demand issues, and more. Case studies and interviews provide real-life best practices that make the implementation process that much easier for managers. The authors are Six Sigma experts affiliated with PricewaterhouseCoopers and here present an innovative examination of this powerful and popular methodology.

Download or read book The Six Sigma Revolution written by George Eckes and published by John Wiley & Sons. This book was released on 2002-03-14 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Applying this revolutionary management strategy to drive positivechange in an organization Currently exploding onto the American business scene, the Six Sigmamethodology fuels improved effectiveness and efficiency in anorganization; according to General Electric's Jack Welch, it's the"most important initiative [they] have ever undertaken." Written bythe consultant to GE Capital who helped implement Six Sigma at GEand GE's General Manager of e-Commerce, Making Six Sigma Lastoffers businesses the tools they need to make Six Sigma work forthem--and cultivate long-lasting, positive results. Successful SixSigma occurs when the technical and cultural components of changebalance in an organization; this timely, comprehensive book isdevoted to the cultural component of implementing Six Sigma,explaining how to manage it to maintain that balance. The authorsaddress how to create the need for Six Sigma; diagnose the fourtypes of resistance to Six Sigma and how to overcome them; managethe systems and structures; and lead a Six Sigma initiative. Thisbook applies the Six Sigma approach to business operations acrossthe organization--unlike other titles that focus on productdevelopment. Plus, it provides strategies, tactics, and tools toimprove profitability by centering on the relationship betweenproduct defects and product yields, reliability, costs, cycle time,and schedule. George Eckes (Superior, CO) is the founder and principal consultantfor Eckes & Associates. His clients include GE Capital, Pfizer,Westin, Honeywell, and Volvo. Eckes has published numerous paperson the topic of performance improvement and is the author of TheSix Sigma Revolution: How General Electric and Others TurnedProcess into Profits (0-471-38822-X) (Wiley).

Download or read book Overview written by Subramaniam Ganesan and published by SAE International. This book was released on 2010-11-29 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Automotive systems engineering addresses the system throughout its life cycle, including requirement, specification, design, implementation, verification and validation of systems, modeling, simulation, testing, manufacturing, operation and maintenance. This book is the first in a series of four volumes on this subject and features 15 papers, published between 2004-2010, that emphasize the importance of systems concepts in the automotive area, and stress the use of advanced tools and approaches. Topics covered include: Technology transfer Six Sigma deployment Systems engineering capability in automotive systems In addition to 11 SAE technical papers, this volume also includes two invited papers: "Systems Engineering Definitions" by editor Subramaniam Ganesan and "Systems Engineering for Military Ground Vehicles" by M. Mazzara and R. Iyer.

Download or read book Corporate Yellow Book written by and published by . This book was released on 2000 with total page 1400 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Six SIgma for Transactions and Service written by Parveen S. Goel and published by McGraw-Hill Companies. This book was released on 2005-01-07 with total page 584 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many of the Six Sigma methods successfully used in manufacturing are now being utilized in the transactional and service sectors. This resource provides a roadmap for implementing "customer-centric" Six Sigma.

Download or read book Corporate Rise written by Curtis J. Crawford and published by XCEO, Inc.. This book was released on 2005 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines extrems personal leadership principles for high-asperational people necessary for corporate success.

Download or read book Structure of Corporate Concentration written by United States. Congress. Senate. Committee on Governmental Affairs and published by . This book was released on 1981 with total page 1770 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book A Holistic Approach to Process Optimisation written by Martin Hofmann and published by Springer Nature. This book was released on 2021-07-29 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an overview of the various methods for creating and implementing efficient work processes. The author presents the most important tools for working on improvement projects such as process mapping, Ishikawa diagram, burn-down chart, or Pareto chart. Using successfully realized improvement projects from practice, the concrete implementation of process optimization is illustrated. In addition, it is shown how these methods, which originate from the production sector, can be successfully used in the office sector.

Download or read book Media Telecommunications and Business Strategy written by Richard A. Gershon and published by Routledge. This book was released on 2020-07-19 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the clear lines and historic boundaries that once separated broadcasting, cable, telephone and Internet communication dissolve, this comprehensive new edition examines the relationship and convergence patterns between industries by exploring the effects of digitalization in media and information technology. With today’s dynamic and rapidly evolving communication environment, media managers need to have a clear understanding of the different delivery platforms as well as critical management and planning strategies going forward. Advancements in new media and communication technology coupled with a rapidly changing global economy promise a new set of hybrid-media companies that will allow for the full integration of information and entertainment services and give new meaning to the term programming. This book provides a detailed look at seven key sectors of the media and telecommunications field as well as ongoing changes within the industry. The new edition includes updated research throughout including material on major business and technology changes as well as the importance of digital lifestyle reflected in E-commerce and developments in Over-the-Top Video-streaming services. Special attention is given to such areas as strategic planning, innovation, marketing, finance and leadership. Perfect for courses in media management and media industries, as well as professional managers, this book serves as an important reference guide during this transitional time.

Download or read book Encyclopedia of Information Systems and Technology Two Volume Set written by Phillip A. Laplante and published by CRC Press. This book was released on 2015-12-29 with total page 1307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Spanning the multi-disciplinary scope of information technology, the Encyclopedia of Information Systems and Technology draws together comprehensive coverage of the inter-related aspects of information systems and technology. The topics covered in this encyclopedia encompass internationally recognized bodies of knowledge, including those of The IT BOK, the Chartered Information Technology Professionals Program, the International IT Professional Practice Program (British Computer Society), the Core Body of Knowledge for IT Professionals (Australian Computer Society), the International Computer Driving License Foundation (European Computer Driving License Foundation), and the Guide to the Software Engineering Body of Knowledge. Using the universally recognized definitions of IT and information systems from these recognized bodies of knowledge, the encyclopedia brings together the information that students, practicing professionals, researchers, and academicians need to keep their knowledge up to date. Also Available Online This Taylor & Francis encyclopedia is also available through online subscription, offering a variety of extra benefits for researchers, students, and librarians, including: Citation tracking and alerts Active reference linking Saved searches and marked lists HTML and PDF format options Contact Taylor and Francis for more information or to inquire about subscription options and print/online combination packages. US: (Tel) 1.888.318.2367; (E-mail) [email protected] International: (Tel) +44 (0) 20 7017 6062; (E-mail) [email protected]