Download or read book Configuring Cisco Voice Over IP written by Syngress and published by Elsevier. This book was released on 2002-09-13 with total page 577 pages. Available in PDF, EPUB and Kindle. Book excerpt: Configuring Cisco Voice Over IP, Second Edition provides network administrators with a thorough understanding of Cisco's current voice solutions. This book is organized around the configuration of all of Cisco's core VoIP products, including Cisco CallManager software, Cisco 7910 series of phones, and server-based IP PBXs. In addition, AVVID coverage has been added. An update to a bestselling title in a growth market. Continued competitive pressure on ISPs to deliver VoIP will create strong demand information on topic Voice Over IP is expected to make great inroads in 2002. Voice-over-IP got its start at the time of the first edition of the book; it is now real and more companies are adopting it since IT managers have become less skeptical of IP telephony's reliability and more aware of the potential cost savings and application benefits of a converged network. Voip wares now promise easier quality-of-service (QoS) deployment, and a multitude of new IP phones and conferencing stations for corporations. Cisco and IBM recently announced a package deal that could help businesses quickly roll out IP voice in a small or midsize office. Since getting into the IP telephony market two years ago, Cisco has seen quick success in selling its voice-over-IP products into its vast installed base of IP LAN equipment customers. The firm was the top vendor of IP phones in the first quarter of this year and second in IP PBX system shipments (behind 3Com), according to Cahners In-Stat.

Download or read book Configuring Cisco Voice Over IP Second Edition written by Paul J. Fong and published by . This book was released on 2002 with total page 543 pages. Available in PDF, EPUB and Kindle. Book excerpt: Configuring Cisco Voice Over IP, Second Edition provides network administrators with a thorough understanding of Cisco's current voice solutions. This book is organized around the configuration of all of Cisco's core VoIP products, including Cisco CallManager software, Cisco 7910 series of phones, and server-based IP PBXs. In addition, AVVID coverage has been added. An update to a bestselling title in a growth market. Continued competitive pressure on ISPs to deliver VoIP will create strong demand information on topic Voice Over IP is expected to make great inroads in 2002. Voice-over-IP got its start at the time of the first edition of the book; it is now real and more companies are adopting it since IT managers have become less skeptical of IP telephony's reliability and more aware of the potential cost savings and application benefits of a converged network. Voip wares now promise easier quality-of-service (QoS) deployment, and a multitude of new IP phones and conferencing stations for corporations. Cisco and IBM recently announced a package deal that could help businesses quickly roll out IP voice in a small or midsize office. Since getting into the IP telephony market two years ago, Cisco has seen quick success in selling its voice-over-IP products into its vast installed base of IP LAN equipment customers. The firm was the top vendor of IP phones in the first quarter of this year and second in IP PBX system shipments (behind 3Com), according to Cahners In-Stat.

Download or read book Cisco Voice over IP CVOICE Authorized Self Study Guide written by Kevin Wallace and published by Pearson Education. This book was released on 2008-07-16 with total page 626 pages. Available in PDF, EPUB and Kindle. Book excerpt: Authorized Self-Study Guide Cisco Voice over IP (CVOICE) Third Edition Foundation learning for CVOICE exam 642-436 Kevin Wallace, CCIE No. 7945 Cisco Voice over IP (CVOICE), Third Edition, is a Cisco-authorized, self-paced learning tool for CCVP foundation learning. This book provides you with the knowledge and skills required to plan, design, and deploy a Cisco voice-over-IP (VoIP) network and to integrate gateways and gatekeepers into an enterprise VoIP network. By reading this book, you will gain a thorough understanding of converged voice and data networks and also the challenges you will face implementing various network technologies. Cisco Voice over IP (CVOICE) presents you with information on the foundational elements of VoIP calls, the description of dial plans, and the implementation of gateways, gatekeepers, and Cisco Unified Border Elements (Cisco UBEs). The book gives you the information needed to implement and support data and voice integration solutions at the network-access level. Whether you are preparing for CCVP certification or simply want to gain a better understanding of VoIP fundamentals, you will benefit from the foundation information presented in this book. Cisco Voice over IP (CVOICE), Third Edition, is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit http://www.cisco.com/go/authorizedtraining. Kevin Wallace, CCIE No. 7945, is a certified Cisco instructor, and he teaches courses in the Cisco CCSP, CCVP, and CCNP® tracks. With 19 years of Cisco networking experience, Kevin has been a network design specialist for the Walt Disney World Resort and a network manager for Eastern Kentucky University. Integrate VoIP into an existing data network Design a VoIP network for optimal voice quality Examine the various call types in a VoIP network Configure analog voice interfaces and dial peers Perform call signaling over digital voice ports Implement H.323, MGCP, and SIP protocols on Cisco IOS® gateways Identify dial plan characteristics Configure advanced dial plans Deploy H.323 gatekeepers Implement a Cisco UBE router to provide protocol interworking

Download or read book Configuring Cisco Voice Over IP written by Elliot Lewis and published by Syngress Publishing. This book was released on 1999-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work deals with deploying Cisci VoIP. This book is organized around the configuration of all of Cisco's core VoIP products, including Cisco AS5300 voice/fax feature card, the Cisco AccessPath TM-TS3 integrated access system, AccessPath-LS3 Cisco Voice Manager and the voice-enabled Cisco 2600 series and Cisco 3600 series.

Download or read book Implementing Cisco Unified Communications Voice over IP and QoS Cvoice Foundation Learning Guide written by Kevin Wallace and published by Cisco Press. This book was released on 2011-05-23 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE) Foundation Learning Guide Foundation Learning for the CCNP® Voice (CVOICE) 642-437 Exam Kevin Wallace, CCIE® No. 7945 Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE) Foundation Learning Guide is a Cisco®-authorized, self-paced learning tool for CCNP Voice foundation learning. Developed in conjunction with the Cisco CCNP Voice certification team, it covers all aspects of planning, designing, and deploying Cisco VoIP networks and integrating gateways, gatekeepers, and QoS into them. Updated throughout for the new CCNP Voice (CVOICE) Version 8.0 exam (642-437), this guide teaches you how to implement and operate gateways, gatekeepers, Cisco Unified Border Element, Cisco Unified Communications Manager Express, and QoS in a voice network architecture. Coverage includes voice gateways, characteristics of VoIP call legs, dial plans and their implementation, basic implementation of IP phones in Cisco Unified Communications Manager Express environment, and essential information about gatekeepers and Cisco Unified Border Element. The book also provides information on voice-related QoS mechanisms that are required in Cisco Unified Communications networks. Fourteen video lab demonstrations on the accompanying CD-ROM walk you step by step through configuring DHCP servers, CUCME autoregistration, ISDN PRI circuits, PSTN dial plans, DID, H.323 and MGCP gateways, VoIP dial peering, gatekeepers, COR, AutoQoS VoIP, and much more. Whether you are preparing for CCNP Voice certification or simply want to gain a better understanding of VoIP and QoS, you will benefit from the foundation information presented in this book. - Voice gateways, including operational modes, functions, related call leg types, and routing techniques - Gateway connections to traditional voice circuits via analog and digital interfaces - Basic VoIP configuration, including A/D conversion, encoding, packetization, gateway protocols, dial peers, and transmission of DTMF, fax, and modem tones - Supporting Cisco IP Phones with Cisco Unified Communications Manager Express - Dial plans, including digit manipulation, path selection, calling privileges, and more - Gatekeepers, Cisco Unified Border Elements, and call admission control (CAC) configuration - QoS issues and mechanisms - Unique DiffServ QoS characteristics and mechanisms - Cisco AutoQoS configuration and operation Companion CD-ROM The CD-ROM that accompanies this book contains 14 video lab demonstrations running approximately 90 minutes. This book is in the Foundation Learning Guide Series. These guides are developed together with Cisco® as the only authorized, self-paced learning tools that help networking professionals build their understanding of networking concepts and prepare for Cisco certification exams.

Download or read book Cisco Voice Gateways and Gatekeepers written by David Mallory and published by Pearson Education. This book was released on 2006-08-17 with total page 741 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deployments of voice over IP (VoIP) networks continue at a rapid pace. Voice gateways are an essential part of VoIP networks, handling the many tasks involved in translating between transmission formats and protocols and acting as the interface between an IP telephony network and the PSTN or PBX. Gatekeepers and IP-to-IP gateways help these networks scale. Gatekeepers provide call admission control, call routing, address resolution, and bandwidth management between H.323 endpoints including Cisco IOS® voice gateways and Cisco® Unified CallManager clusters. IP-to-IP gateways allow VoIP calls to traverse disparate IP networks. Cisco Voice Gateways and Gatekeepers provides detailed solutions to real-world problems encountered when implementing a VoIP network. This practical guide helps you understand Cisco gateways and gatekeepers and configure them properly. Gateway selection, design issues, feature configuration, and security and high-availability issues are all covered in depth. The abundant examples, screen shots, configuration snips, and case studies make this a truly practical and useful guide for anyone interested in the proper implementation of gateways and gatekeepers in a VoIP network. Emphasis is placed on the accepted best practices and common issues encountered in real-world deployments. Cisco Voice Gateways and Gatekeepers is divided into four parts. Part I provides an overview of an IP voice network. Part II is dedicated to voice gateways, including discussions of Media Gateway Control Protocol (MGCP); H.323; Session Initiation Protocol (SIP); voice circuit options; connecting to the PSTN, PBX, and IP WAN; dial plans; digit manipulation; route selection; class of restriction; Survivable Remote Site Telephony (SRST) and MGCP fallback; digital signal processor (DSP) resources; and Tool Command Languaue (Tcl) scripts and Voice XML (VXML). Part III addresses voice gatekeepers, including detailed deployment and configuration. Part IV is dedicated to IP-to-IP gateways.

Download or read book Voice Over IP Fundamentals written by Jonathan Davidson and published by Cisco Press. This book was released on 2006 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: Previous ed. by Jonathan Davidson, James Peters, 2000.

Download or read book Cisco Voice Over Frame Relay ATM and IP written by Steve McQuerry and published by Cisco Press. This book was released on 2001 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: Authorized self-study guide for voice over data network foundation learning This book will help you to: Configure Voice over Frame Relay, ATM, or IP using Cisco IOS(r) software Analyze existing voice hardware/software, and select the Cisco multiservice access devices that best serve your needs Analyze existing branch and regional office voice networks and services, and choose the optimum transmission method for voice traffic: Frame Relay, ATM, or IP Learn the fundamentals of VoFR, VoATM, and VoIP standards, protocols, and the Cisco hardware that supports these services Learn the basics of the Architecture for Voice, Video, and Integrated Data (AVVID) including CallManager, Cisco IP Phones, and related voice gateway equipment Design, configure, integrate, and optimize an enterprise network in remote branch and regional offices by using integrated access technology that combines voice and data transmission over Frame Relay, ATM, and IP connections, access devices, and CIPT client hardware Learn the fundamentals of PBXs, and apply the principles and concepts to develop a process for integrating Cisco equipment with PBXs and for replacing PBXs Cisco Voice over Frame Relay, ATM, and IPteaches you the Cisco solutions for voice technology (VoIP, VoFR, VoATM). This complete solutions guide helps you analyze existing voice hardware and software and select the Cisco multiservice access devices that best serve the needs of your network environment. In addition to learning how to design, configure, integrate, and optimize networks in remote branch and regional offices, this book also provides you with a fundamental understanding of PBXs, enabling you to develop a process for integrating Cisco equipment with or replacing PBXs. Cisco Voice over Frame Relay, ATM, and IPprepares you for voice and data integration by teaching you how to install and configure Cisco voice and data network routers; how to configure Cisco voice-enabled equipment for Voice over Frame Relay, ATM, and IP; how to configure voice ports, dial peers, and special commands to enable voice transmission over a data network; and how to perform voice traffic analysis to determine how to improve the quality of service (QoS) for delay-sensitive voice traffic. This book features actual router output and configuration examples to aid in the discussion of the configuration of these technologies. At the end of each chapter your comprehension is tested by review questions. Cisco Voice over Frame Relay, ATM, and IP has all of the tools you need to vastly improve your understanding of the Cisco solution to voice networking needs. Cisco Voice over Frame Relay, ATM, and IPis part of a recommended self-study program from Cisco Systems(r) that includes simulation and hands-on training from authorized Cisco Learning Partners, and self-study products from Cisco Press. To find out more about instructor-led, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners, please visit www.cisco.com/go/authorizedtraining. This volume is in the Certification Self-Study Series offered by Cisco Press(r). Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

Download or read book Implementing Cisco Unified Communications Voice Over IP and QoS CVOICE Foundation Learning Guide written by Kevin Wallace and published by . This book was released on 2011 with total page 736 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing Cisco Voice Communications and QoS (CVoice), Foundation Learning Guide, Fourth Editionprovides you with the knowledge and skills needed to implement and operate gateways, gatekeepers, Cisco Unified Border Element, Cisco Unified Communications Manager Express, and QoS in a voice network architecture. Topical coverage includes voice gateways, configuring basic VoIP, supporting Cisco IP Phones with Cisco Unified Communications Manager Express, dial plans, Cisco Unified Border Elements, and Quality of Service (QoS). Each chapter ends with a series of questions to help you assess your understanding of what you have read.

Download or read book Voice Over IP written by Uyless D. Black and published by Prentice Hall. This book was released on 2002 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voice Over IP is the #1 guide for professionals planning or running VoIP applications. Uyless Black covers every current technical standard, protocol, and interoperability solution. The Second Edition adds new chapters on gateways, call processing, and traffic engineering; presents in-depth coverage of Cisco Voice QoS; and is the first book to introduce TRIP, the breakthrough protocol for voice message delivery.

Download or read book Securing Cisco IP Telephony Networks written by Akhil Behl and published by Cisco Press. This book was released on 2012-08-31 with total page 1154 pages. Available in PDF, EPUB and Kindle. Book excerpt: The real-world guide to securing Cisco-based IP telephony applications, devices, and networks Cisco IP telephony leverages converged networks to dramatically reduce TCO and improve ROI. However, its critical importance to business communications and deep integration with enterprise IP networks make it susceptible to attacks that legacy telecom systems did not face. Now, there’s a comprehensive guide to securing the IP telephony components that ride atop data network infrastructures–and thereby providing IP telephony services that are safer, more resilient, more stable, and more scalable. Securing Cisco IP Telephony Networks provides comprehensive, up-to-date details for securing Cisco IP telephony equipment, underlying infrastructure, and telephony applications. Drawing on ten years of experience, senior network consultant Akhil Behl offers a complete security framework for use in any Cisco IP telephony environment. You’ll find best practices and detailed configuration examples for securing Cisco Unified Communications Manager (CUCM), Cisco Unity/Unity Connection, Cisco Unified Presence, Cisco Voice Gateways, Cisco IP Telephony Endpoints, and many other Cisco IP Telephony applications. The book showcases easy-to-follow Cisco IP Telephony applications and network security-centric examples in every chapter. This guide is invaluable to every technical professional and IT decision-maker concerned with securing Cisco IP telephony networks, including network engineers, administrators, architects, managers, security analysts, IT directors, and consultants. Recognize vulnerabilities caused by IP network integration, as well as VoIP’s unique security requirements Discover how hackers target IP telephony networks and proactively protect against each facet of their attacks Implement a flexible, proven methodology for end-to-end Cisco IP Telephony security Use a layered (defense-in-depth) approach that builds on underlying network security design Secure CUCM, Cisco Unity/Unity Connection, CUPS, CUCM Express, and Cisco Unity Express platforms against internal and external threats Establish physical security, Layer 2 and Layer 3 security, and Cisco ASA-based perimeter security Complete coverage of Cisco IP Telephony encryption and authentication fundamentals Configure Cisco IOS Voice Gateways to help prevent toll fraud and deter attacks Secure Cisco Voice Gatekeepers and Cisco Unified Border Element (CUBE) against rogue endpoints and other attack vectors Secure Cisco IP telephony endpoints–Cisco Unified IP Phones (wired, wireless, and soft phone) from malicious insiders and external threats This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Download or read book Voice Over IP First step written by Kevin Wallace and published by . This book was released on 2006 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: No previous knowledge is required to learn the basics of VoIP, which is advancing rapidly across the enterprise and smaller networks due to the cost savings and user benefits. The book's conversational style and use of case studies, tips, notes, alerts, chapter objectives, chapter summaries, and other elements will help the reader understand and retain basic telephony concepts and theories.

Download or read book Deploying Cisco Voice Over IP Solutions written by Jonathan Davidson and published by Cisco Press. This book was released on 2002 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by Cisco "RM" CCIEs "TM, " Technical Marketing Engineers, and Systems Engineers who have real-life experience with Cisco "RM" VoIP networks, this guide includes coverage of Virtual Private Networks (VPNs), admission control, security, fax and modem traffic, and unified messaging. Learn from real-world scenarios.

Download or read book Configuring Cisco Unified Communications Manager and Unity Connection written by David J. Bateman and published by Cisco Press. This book was released on 2011-05-09 with total page 696 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging. This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco’s flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter. Long-time Cisco voice implementer and instructor David Bateman begins with clear, well-organized explanations of Cisco Voice over IP technology, including its key functions and devices. Next, he guides you through preparation and deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and enforcing security. The author presents quick access, step-by-step solutions for dozens of post-deployment tasks, each with thorough instructions and cross-references to prerequisite tasks wherever needed. He demonstrates how to integrate features to create more powerful IP voice systems, thoroughly introduces Cisco’s new management interface, and provides extensive coverage of the latest feature enhancements. David Bateman is a certified Cisco instructor, CCNA, and director of curriculum development for Skyline-ATS. He has 20+ years of internetworking experience, including more than a decade as a senior LAN/WAN engineer in networks serving up to 5,000 users. He then ran the business operations of a technical services company while maintaining his existing networking client base. David has taught and implemented Cisco voice technologies since 2000. He authored this book’s first edition, and co-authored CCNA Voice Exam Cram. Establish a foundation for CUCM: configure services, set enterprise parameters, register devices, and more Add gateways and client devices Create dial plans, including route patterns, route lists, route groups, CTI route points, translation patterns, and route filters Configure Class of Service (CoS) and Call Admission Control Implement IP phone service, media resources, and Extension Mobility Prepare to deploy Unity/Connection: verify integration; define system parameters; and create templates, distribution lists, and CoS Add, import, and manage users Make the most of Unity/Connection call management, from basic auto-attendant to advanced routing rules and audio-text Integrate legacy voicemail systems Master Unity/Connection’s key administrative tools and utilities Use time-of-day routing, call queuing, and other advanced features This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Download or read book Authorized Self study Guide written by Kevin Wallace and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new edition of this title is available, ISBN-10: 1587055546 ISBN-13: 9781587055546 Foundation learning for CCVP voice over IP Kevin Wallace, CCIE® No. 7945 Cisco Voice over IP, Second Edition, is a Cisco®-authorized, self-paced learning tool for Cisco Certified Voice Professional (CCVP) voice over IP (VoIP) foundation learning. This book provides you with the knowledge you need to implement and support data and voice integration solutions at the network-access level. By reading this book, you will gain a thorough understanding of basic IP telephony operation and router configuration, support, troubleshooting, and integration with an existing public switched telephone network (PSTN). Cisco Voice over IP lays the foundation for gaining hands-on skills and a significant understanding of packet telephony. Coverage includes analog and digital voice connections, voice interface configuration, voice dial peer configuration, VoIP fundamentals, VoIP signaling and call control protocols, and voice quality improvement and maintenance. Chapter review questions, practice items, real-world examples, and hands-on lab exercises all help reinforce learning. Whether you are preparing for CCVP certification or simply want to gain a better understanding of VoIP, you will benefit from the foundation information presented in this book. Cisco Voice over IP is part of a recommended learning path from Cisco Systems® that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press®. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit: www.cisco.com/go/authorizedtraining. Kevin Wallace, CCIE® No. 7945, CCVP, CCNP®, CCDP®, is a full-time instructor for Thomson NETg. With 17 years of Cisco internetworking experience, Kevin has been a network design specialist for The Walt Disney World Resort and a network manager for Eastern Kentucky University. Understand traditional telephony network concepts and operation as well as the building blocks of packet telephony networks Examine the interactions of telephony operations at an electrical level Evaluate strategies for overcoming specific challenges in a VoIP network, such as the transmission of fax and modem tones Attach a Cisco voice-enabled router to existing telephony devices, such as a PBX or an analog phone Add call-routing intelligence to a Cisco voice-enabled router through the use of dial peers Address potential challenges and design considerations associated with sending voice across an IP-based network Understand the theory and configuration of the call control protocols including H.323, SIP, and MGCP Mitigate voice quality issues with various Cisco quality of service (QoS) mechanisms This volume is in the Certification Self-Study Series offered by Cisco Press®. Books in this series provide officially developed self-study solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations. Category: IP Communications Covers: VoIP

Download or read book Troubleshooting Cisco IP Telephony written by Paul Giralt and published by Cisco Press. This book was released on 2002 with total page 1018 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Implosion of Capitalism world-renowned political economist Samir Amin connects the key events of our times - financial crisis, Eurozone implosion, the emerging BRIC nations and the rise of political Islam - identifying them as symptoms of a profound systemic crisis.In light of these major crises and tensions, Amin updates and modifies the classical definitions of social classes, political parties, social movements and ideology. In doing so he exposes the reality of monopoly capitalism in its contemporary global form.In a bravura conclusion, Amin argues that the current capitalist system is not viable and that implosion is unavoidable. The Implosion of Capitalism makes clear the stark choices facing humanity - and the urgent need for a more humane global order.

Download or read book Configuring Cisco AVVID written by Wayne Lawson and published by Elsevier. This book was released on 2001-02-08 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is AVVID? Previously called Configuring Cisco Communications Networks (CCN), Architecture for Voice, Video, and Integrated Data (AVVID) is the latest development from Cisco Systems that will soon redefine the way businesses communicate. AVVID allows businesses to transmit voice, data, and video over one combined architecture, whereas in the past, three separate systems were required. Configuring Cisco AVVID will be the first book to discuss the components of the AVVID architecture and will be timed to release with the launch of the technology in early 2000. A practical guide to the AVVID technology this book will include an introduction to AVVID, and its software, hardware, network architecture, installation, operation and configuration. Topics include CallManager, Cisco Gateways, and IPCC (Cisco IP Contact Center). * The first book to discuss the components of this important new technology * Practical guide; many engineers will find this a great source of AVVID product knowledge * Cisco is planning to launch AVVID hardware and software in Spring 2000 - demand is already high for information * Book will be timed to release with technology