Download or read book Comunicaci n empresarial y atenci n al cliente 2 edici n written by FERNÁNDEZ VERDE, LOLA and published by Ediciones Paraninfo, S.A.. This book was released on 2017-05-01 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro desarrolla los contenidos del módulo profesional de Comunicación Empresarial y Atención al Cliente, del Ciclo Formativo de grado medio de Gestión Administrativa, perteneciente a la familia profesional de Administración y Gestión, al amparo del Real Decreto 1631/2009, de 30 de octubre. Comunicación empresarial y atención al cliente está organizado en dieciséis unidades. En primer lugar, se explican los elementos y las formas de comunicación interna y externa de la empresa y su representación a través de organigramas. A continuación, se tratan el contenido y la estructura de la comunicación escrita entre las empresas privadas y entre estas o particulares y las administraciones públicas. Por último, se exponen las técnicas más aconsejables a la hora de realizar la comunicación verbal y no verbal con el cliente. También se explican los elementos, las fases y el reconocimiento de las necesidades de los clientes; el procedimiento de quejas y reclamaciones; el consumidor y las instituciones de consumo; la aplicación de los procedimientos de calidad para fidelizar al cliente; y la imagen de la empresa a través del marketing. En esta nueva edición se añaden nuevos contenidos sobre inteligencia emocional, procedimientos para confeccionar informes, realización de informes procedentes del archivo, y se actualizan cuestiones sobre procedimientos de protección de datos, archivo de la información en soporte informático y medios y equipos informáticos actuales. Además, los contenidos se complementan con variados ejemplos y actividades resueltas. Al final de cada unidad se incluye un útil resumen de conceptos para el repaso de lo aprendido, así como gran cantidad de actividades de aplicación y de ampliación. Por último, se incluye una sección de Para saber más… con el objeto de reforzar el contenido de cada unidad. Por todo ello, esta obra es una herramienta adecuada tanto para los alumnos que quieren obtener el título de Técnico en Gestión Administrativa como para todas aquellas personas que quieran utilizarlo como guía en la comunicación con clientes y proveedores y dar así una buena imagen corporativa.

Download or read book Comunicaci n empresarial y atenci n al cliente written by FERNANDEZ RICO, ELENA MARIA and published by Ediciones Paraninfo, S.A.. This book was released on 2010-01-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este manual desarrolla los contenidos del módulo profesional de Comunicación Empresarial y Atención al Cliente que se contemplan en el Real Decreto 1631/2009, de 30 de octubre, por el que se establece el título de Técnico en Gestión Administrativa y se fijan sus enseñanzas mínimas.;El libro se compone de dieciséis capítulos, cada uno de los cuales contiene actividades de ampliación referidas al contenido de la unidad. Incluye además una gran cantidad de ejemplos, ejercicios prácticos y actividades. En primer lugar, se explican los elementos y las formas de comunicación interna y externa de la empresa y se cuenta cómo surgen los flujos de información dependiendo del tipo de organización y cómo se representa en los organigramas de las entidades y de las organizaciones. A continuación, se trata el contenido y la estructura de la comunicación escrita entre las empresas privadas y entre estas o particulares y las Administraciones Públicas. Por último, se exponen las técnicas más aconsejables a la hora de realizar la comunicación verbal y no verbal con el cliente.

Download or read book Comunicaci n empresarial y atenci n al cliente GRADO MEDIO written by Carlos Tarodo Pisonero and published by Grupo Editorial RA-MA. This book was released on with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: La presente obra está dirigida a los estudiantes del Ciclo Formativo de Grado Medio de Gestión Administrativa, en concreto para el Módulo Profesional Comunicación Empresarial y Atención al Cliente. Los contenidos incluidos en este libro abarcan los conceptos básicos de la comunicación (tipos de organización y departamentos, comunicación oral, principales características y documentos de la comunicación escrita, comunicación en la empresa, correspondencia, comunicación telefónica y correo electrónico), archivo de la información (métodos de ordenación, tipos de archivos y archivos informáticos) y la atención al cliente (tipos de clientes, fidelización al cliente, fases de la atención al cliente, reclamaciones y quejas de los clientes, calidad al cliente, normativa del consumidor, relación del marketing con la imagen de la empresa y políticas de comunicación). Los capítulos incluyen actividades, ejemplos y casos prácticos con el propósito de facilitar la asimilación de los conocimientos tratados. Así mismo, se incorporan test de conocimientos y ejercicios propuestos con la finalidad de comprobar que los objetivos de cada capítulo se han asimilado correctamente. En la página web de Ra-Ma (www.ra-ma.es) se encuentra disponible el material de apoyo y complementario.

Download or read book Comunicaci n empresarial y atenci n al cliente written by Ma del Carmen Blanco García and published by . This book was released on 2010-03-15 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Controlling Corruption written by Robert Williams and published by Edward Elgar Publishing. This book was released on 2000 with total page 662 pages. Available in PDF, EPUB and Kindle. Book excerpt: After three volumes presenting the desolate scenario of corruption around the world, volume 4 (of the four-volume reference) focuses on anti-corruption strategies, including a wide variety of approaches that illustrate the scale and difficulty of the task and offer no simple answers. Twenty-nine articles discuss general issues, control via codes of conduct and legal and formal means, anti-corruption measures in civil service and government agencies, prevention and sanctions, people and reform, and whistleblowing. The articles (reproduced in facsimile) are from journals such as Comparative Politics, Crime, Law, and Social Change, Corruption Reform, and European Journal of Development Research. Editors Williams (politics, U. of Durham, UK) and Doig (public services management, Liverpool John Moores U., UK) made the selections. The volume is not indexed, except by name. c. Book News Inc.

Download or read book Comunicaci n empresarial y atenci n al cliente written by María Pilar Sánchez Pastrana and published by . This book was released on 2010 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Comunicacion empresarial y atencion al cliente written by Antonio Álvarez Sánchez and published by Editex. This book was released on 2021 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Cities of Tomorrow written by Peter Hall and published by Wiley-Blackwell. This book was released on 1997-02-18 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cities of Tomorrow is a critical history of planning in theory and practice in the twentieth century, as well as of the social and economic problems and opportunities that gave rise to it. Trenchant, perceptive, global in coverage, this book is an unrivalled account of its crucial subject. The third edition of Cities of Tomorrow is comprehensively revised to take account of abundant new literature published since its original appearance, and to view the 1990s in historical perspective. This is the definitive edition, reviewing the development of the modern planning movement over the entire span of the twentieth century.

Download or read book History of Special Education written by Anthony F. Rotatori and published by Emerald Group Publishing. This book was released on 2011-01-25 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the history of special education by categorical areas (for example, Learning Disabilities, Mental Retardation, and Autistic Spectrum Disorders). This title includes chapters on the changing philosophy related to educating students with exceptionalities as well as a history of legal and legislation content concerned with special education.

Download or read book Community Based Participatory Research for Health written by Meredith Minkler and published by Jossey-Bass. This book was released on 2002-11-18 with total page 532 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meredith Minkler and Nina Wallerstein have brought together, in one important volume, a stellar panel of contributors who offer a comprehensive resource on the theory and application of community based participatory research. Community Based Participatory Research for Health contains information on a wide variety of topics including planning and conducting research, working with communities, promoting social change, and core research methods. The book also contains a helpful appendix of tools, guides, checklists, sample protocols, and much more.

Download or read book World Anthropologies written by Gustavo Lins Ribeiro and published by Routledge. This book was released on 2020-07-12 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its inception, anthropology's authority has been based on the assumption that it is a unified discipline emanating from the West. In an age of heightened globalization, anthropologists have failed to discuss consistently the current status of their practice and its mutations across the globe. World Anthropologies is the first book to provoke this conversation from various regions of the world in order to assess the diversity of relations between regional or national anthropologies and a contested, power-laden Western discourse. Can a planetary anthropology cope with both the 'provincial cosmopolitanism' of alternative anthropologies and the 'metropolitan provincialism' of hegemonic schools? How might the resulting 'world anthropologies' challenge the current panorama in which certain allegedly national anthropological traditions have more paradigmatic weight - and hence more power - than others? Critically examining the international dissemination of anthropology within and across national power fields, contributors address these questions and provide the outline for a veritable world anthropologies project.

Download or read book The Ethics of Special Education Second Edition written by Kenneth R. Howe and published by Teachers College Press. This book was released on 2018-06-08 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated to include changes in the field, this new edition addresses ethical issues that are most pressing to special education teachers and administrators. Using a case-based approach, students are encouraged to reason and collaborate about due process, the distribution of educational resources, institutional unresponsiveness, professional relationships, conflicts among parents and teachers, and confidentiality.

Download or read book Transforming Economies written by José Manuel Salazar-Xirinachs and published by . This book was released on 2014-05-05 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps connect the dots between economic theory, the role of capabilities, the lessons from history and the practical challenges of design and implementation of industrial policies. In so doing it provides an excellent policy roadmap for anyone interested in the challenge of promoting catch-up growth and productive transformation.

Download or read book Pharmaceutical Innovation and Access to Medicines written by OECD and published by Org. for Economic Cooperation & Development. This book was released on 2019-01-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report reviews the important role of medicines in health sytems, describes recent trends in pharmaceutical expenditure and financing, and summarises the approaches used by OECD countries to determine coverage and pricing.

Download or read book Engaging People in Sustainability written by Daniella Tilbury and published by IUCN. This book was released on 2004 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is based on the exchange of professional experiences which featured in an IUCN CEC workshop in August 2002. Practitioners from around the world shared their models of good practice and explored the challenges involved in engaging people in sustainability. The difficulties facing practitioners vary between country and context but some challenges are universal: A lack of clarity in communicating what is meant by sustainable development; An ambition to educate everyone to bring about a global citizenship; Social, organisational or institutional factors constrain change to sustainable development, yet there is an emphasis on formal education, and community educators do not receive the same support; A lack of balance in addressing the integration of environmental, social and economic dimensions leading to an interpretation that ESD is mainly about environment and conservation issues; New learning (rather than teaching) approaches are called for to promote more debate in society. Yet, few are trained or experienced in these new approaches. Practitioners need support to explore new ways of promoting learning. [Foreword, ed].

Download or read book Spain s First Democracy written by Stanley G. Payne and published by Univ of Wisconsin Press. This book was released on 1993 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Payne's study places Spain's Second Republic within the historical framework of Spanish liberalism, and the rapid modernisation of inter-war Europe. He aims to present a consistent and detailed interpretation, demonstrating striking parallels to the German Weimar Republic.

Download or read book The Oxford Handbook of Migration Crises written by Dr. Cecilia Menjívar and published by Oxford University Press. This book was released on 2019-01-16 with total page 953 pages. Available in PDF, EPUB and Kindle. Book excerpt: The objective of The Oxford Handbook of Migration Crises is to deconstruct, question, and redefine through a critical lens what is commonly understood as "migration crises." The volume covers a wide range of historical, economic, social, political, and environmental conditions that generate migration crises around the globe. At the same time, it illuminates how the media and public officials play a major role in framing migratory flows as crises. The volume brings together an exceptional group of scholars from around the world to critically examine migration crises and to revisit the notion of crisis through the context in which permanent and non-permanent migration flows occur. The Oxford Handbook of Migration Crises offers an understanding of individuals in societies, socio-economic structures, and group processes. Focusing on migrants' departures and arrivals in all continents, this comprehensive handbook explores the social dynamics of migration crises, with an emphasis on factors that propel these flows as well as the actors that play a role in classifying them and in addressing them. The volume is organized into nine sections. The first section provides a historical overview of the link between migration and crises. The second looks at how migration crises are constructed, while the third section contextualizes the causes and effects of protracted conflicts in producing crises. The fourth focuses on the role of climate and the environment in generating migration crises, while the fifth section examines these migratory flows in migration corridors and transit countries. The sixth section looks at policy responses to migratory flows, The last three sections look at the role media and visual culture, gender, and immigrant incorporation play in migration crises.