Download or read book The Compassionate Geek written by Don R. Crawley and published by Soundtraining Net. This book was released on 2011-05-05 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Download or read book Culturally Competent Compassion written by Irena Papadopoulos and published by Routledge. This book was released on 2018-04-17 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together the crucially important topics of cultural competence and compassion for the first time, this book explores how to practise ‘culturally competent compassion’ in healthcare settings – that is, understanding the suffering of others and wanting to do something about it using culturally appropriate and acceptable caring interventions. This text first discusses the philosophical and religious roots of compassion before investigating notions of health, illness, culture and multicultural societies. Drawing this information together, it then introduces two invaluable frameworks for practice, one of cultural competence and one of culturally competent compassion, and applies them to care scenarios. Papadopoulos goes on to discuss: how nurses in different countries understand and provide compassion in practice; how students learn about compassion; how leaders can create and champion compassionate working environments; and how we can, and whether we should, measure compassion. Culturally Competent Compassion is essential reading for healthcare students and its combination of theoretical content and practice application provides a relevant and interesting learning experience. The innovative model for practice presented here will also be of interest to researchers exploring cultural competence and compassion in healthcare.

Download or read book Compassionate Competency written by Emelia Sam and published by . This book was released on 2018 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using compassion as the foundation, Dr. Emelia Sam explores the way in which contemporary healthcare can be transformed from the inside out. Compassionate Competency serves as a guide for the healthcare community to deliver the type of service that patients deserve while providers simultaneously find meaning and fulfillment in the care they give.

Download or read book Fieldwork and Supervision for Behavior Analysts written by Ellie Kazemi, PhD, BCBA-D and published by Springer Publishing Company. This book was released on 2024-09-04 with total page 475 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate comprehensive and competency-based approach to effective supervision of behavior analysts Now in its second edition, this comprehensive guide offers a roadmap for both the supervisor and supervisee, presenting step-by-step guidance, practical activities, and case scenarios to foster growth and success in the supervisory relationship. Drawing from extensive research and over 35 years of combined experience, the authors provide practical tools and insights to navigate the complexities of supervision in behavior analysis. From establishing a competency-based framework to fostering cultural responsiveness and ethical conduct, this revised edition equips supervisors and supervisees with the resources needed to excel in their roles. Chapters align to the Board Certified Behavior Analyst Test Content Outline (6th ed.), with the second half of the book focusing on competencies developed by the authors. Within each competency are practical activities exploring different skill levels, allowing for individualized growth strategies. With a focus on enabling supervisees to take ownership of their personal growth and development, this book equips both parties with the tools needed to excel in their roles. New to the Second Edition: Expanded content on how to foster and strengthen the supervisor-supervisee relationship. Integrated essential topics such as compassionate care and trauma-informed practice. Updated content throughout to reflect changes in supervision research and growth of the literature. Incorporated cultural responsiveness and ethical conduct into all competency areas. Key Features: Step-by-step guides for running supervision meetings streamline the process for supervisors and empower supervisees to take control of their own development. Emphasis on the supervisee’s experience enhances outcomes by addressing the interdependent nature of the supervisor-supervisee relationship. Practical activities, case scenarios, and meeting templates provide tangible resources for supervisors to tailor supervision to individual needs. Competencies are broken down into different skill levels, allowing for targeted development and increased individualization. Written by seasoned professionals with over three decades of supervisory experience in different contexts, offering unparalleled expertise and perspective.

Download or read book Without Compassion There Is No Healthcare written by Brian D. Hodges and published by McGill-Queen's Press - MQUP. This book was released on 2020-11-18 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: New technologies are transforming healthcare work and changing how patients interact with healthcare providers. As artificial intelligence systems, robotics, and data analytics become more sophisticated, some clinical tasks will become obsolete and others will be reconfigured. While it is not possible to predict these developments precisely, it is important to understand their inevitability and to prepare for the changes that lie ahead. Without Compassion, There Is No Healthcare argues that compassion must be upheld as the bedrock and guiding purpose of healthcare work. Emerging technologies have the potential to subvert this purpose but also to enable and expand it, creating new conduits for compassionate care. Cultivating these benefits and guarding against potential threats will require vigilance and determination from healthcare providers, educators, leaders, patients, and advocates. The contributors to this book show the way forward, bringing a diverse range of expertise to confront these challenges. Avoiding platitudes and simple dichotomies, they examine what compassion in healthcare means and how it can be practised, now and in the uncertain future. Without Compassion, There Is No Healthcare is a call to action. Drawing together a decade of evidence and insight generated by a community of leading scholars and practitioners committed to promoting compassionate care, it offers steady principles and practices to steer the way through times of technological change.

Download or read book The Beginner s Guide to Counselling Psychotherapy written by Stephen Palmer and published by SAGE. This book was released on 2015-03-19 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you interested in the field of counselling and psychotherapy or just starting out in your training? Trying to get to grips with the many different approaches and decide which are right for you? This book can help! An ideal introductory text that assumes no prior knowledge, leading authors in the field provide overviews of 26 counselling and psychotherapy approaches in accessible, jargon-free terms. Each approach is discussed using the same framework to enable easy comparison and evaluation, covering: · Development of the Therapy · Theory and Basic Concepts · Practice · Which Clients Benefit Most? · Case study Four further chapters offer an insight into the therapeutic relationship, working with diversity, professional issues, and research, while resources such as suggested reading, discussion issues, appendices of further information and a comprehensive glossary help you consolidate your learning. So look no further if you want to know the differences between counselling and psychotherapy, compare psychodynamic and psychoanalytic theories, discover how constructivist approaches can be applied in practice, learn about third wave CBT therapies, or just get an general overview of the field; this second edition of a bestseller gives you a whirlwind tour of the breadth, complexity, fascination and problems of the field of counselling and psychotherapy.

Download or read book Compassionate Leadership written by Rasmus Hougaard and published by Harvard Business Press. This book was released on 2022-01-18 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership is hard. How can you balance compassion for your people with effectiveness in getting the job done? A global pandemic, economic volatility, natural disasters, civil and political unrest. From New York to Barcelona to Hong Kong, it can feel as if the world as we know it is coming apart. Through it all, our human spirit is being tested. Now more than ever, it's imperative for leaders to demonstrate compassion. But in hard times like these, leaders need to make hard decisions—deliver negative feedback, make difficult choices that disappoint people, and in some cases lay people off. How do you do the hard things that come with the responsibility of leadership while remaining a good human being and bringing out the best in others? Most people think we have to make a binary choice between being a good human being and being a tough, effective leader. But this is a false dichotomy. Being human and doing what needs to be done are not mutually exclusive. In truth, doing hard things and making difficult decisions is often the most compassionate thing to do. As founder and CEO of Potential Project, Rasmus Hougaard and his longtime coauthor, Jacqueline Carter, show in this powerful, practical book, you must always balance caring for your people with leadership wisdom and effectiveness. Using data from thousands of leaders, employees, and companies in nearly a hundred countries, the authors find that when leaders bring the right balance of compassion and wisdom to the job, they foster much higher levels of employee engagement, performance, loyalty, and well-being in their people. With rich examples from Netflix, IKEA, Unilever, and many other global companies, as well as practical tools and advice for leaders and managers at any level, Compassionate Leadership is your indispensable guide to doing the hard work of leadership in a human way.

Download or read book Compassionate Person Centered Care for the Dying written by Bonnie Freeman, RN, DNP, ANP, ACHPN and published by Springer Publishing Company. This book was released on 2015-02-23 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: A milestone resource for palliative care nurses that facilitates evidence-based compassionate and humanistic care of the dying "A valuable contribution to the evolving field of palliative nursing care. It is authored by a model for this field, Bonnie Freeman, and brings to the bedside what her practice embodies--evidence-based clinically expert care...The CARES tool is a long-needed resource and we are all grateful to the author for moving her passion to paper. It will touch the lives and deaths of patients, families, and the nurses who care for them." --Betty Ferrell, PhD, RN, MA, FAAN, FCPN, CHPN Professor and Director, Division of Nursing Research and Education City of Hope National Medical Center From the Foreword This groundbreaking reference for palliative care nurses is the first to provide realistic and achievable evidence-based methods for incorporating compassionate and humanistic care of the dying into current standards of practice. It builds on the author's research-based CARES tool; a reference that synthesizes five key elements demonstrated to enable a peaceful death, as free from suffering as possible: comfort, airway management, management of restlessness and delirium, emotional and spiritual support, and selfcare for nurses. The book describes, step by step, how nurses can easily implement the basic tenets of the CARES tool into their end-of-life practice. It provides a clearly defined plan that can be individualized for each patient and tailored to specific family needs, and facilitates caring for the dying in the most respectful and humane way possible. The book identifies the most common symptom management needs in dying patients and describes, in detail, the five components of the CARES paradigm and how to implement them to enable a peaceful death and minimize suffering. It includes palliative care prompts founded on 29 evidence-based recommendations and the National Consensus Project for Palliative Care Clinical Practice Guidelines. The resource also addresses the importance of the nurse to act as a patient advocate, how to achieve compassionate communication with the patient and family, and barriers and challenges to compassionate care. Case studies emphasize the importance of compassionate nursing care of the dying and how it can be effectively achieved. Key Features: Provides nurses with a clear understanding of the most common needs of the dying and supplies practical applications to facilitate and improve care Clarifies the current and often complex literature on care of the dying Includes case studies illustrating the most common needs of dying patients and how these are addressed effectively by the CARES tool Based on extensive evidence as well as on the National Consensus Project for Palliative Care Clinical Practice Guidelines

Download or read book The Psychology of Compassion and Cruelty written by Thomas G. Plante Ph.D. and published by Bloomsbury Publishing USA. This book was released on 2015-03-03 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thoughtful book brings together some of the best psychological and spiritual thinkers to ponder evidence-based reflections about the development and nurturance of compassion. In an effort to alter behavior, scientists have conducted research to better understand the factors that contribute to both caring and cruel behavior among individuals and groups. This uplifting volume reviews evidence collected from experts across disciplines and explains how certain psychological, spiritual, and religious factors spur compassion and deter cruelty. The work extols the importance of religion and psychology as tools for better understanding and influencing behavior. With deep reflection combined with research-based insights, the book considers the various avenues for creating kinder human beings. Expert contributors examine empirical evidence to learn if engagement in particular activities results in benevolent behavior, while chapters present the many ways in which kindness touches all aspects of life—from racial harmony, to child rearing, to work environments. Topics include exploring the healing effects of prayers and meditation, integrating compassion into higher education, and parenting with greater mindfulness and care.

Download or read book Rehabilitation Medicine Core Competencies Curriculum written by Adrian Cristian and published by Demos Medical Publishing. This book was released on 2014-09-04 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Built around the six core competencies for physicians practicing rehabilitation medicine as required by the ACGME, Physical Medicine and Rehabilitation Patient-Centered Care: Mastering the Competencies is a unique, self-directed text for residents. Covering all aspects of patient-centered care in the practice of physical medicine and rehabilitation, the book provides a competency-based approach to topics and conditions commonly encountered in this specialty. Thoughtfully organized chapters offer easy-to-access clinical content for all major practice areas, and the bookÌs competency-based goals and objectives also serve as a clear platform for educating physiatrists in training during their clinical rotations. The first part of the book presents the foundations of the core competencies (medical knowledge, professionalism, patient care, practice-based learning and improvement, system-based practice, and interpersonal and communication skills) with basic principles for application, and also includes chapters on implementing educational milestones, core professional education principles, and building leadership skills. In the second part, experts in the field apply these core competencies to the management of common conditions including stroke, spinal cord and brain injury, amputation and prosthetics, musculoskeletal disorders, multiple sclerosis, and much more. Each of these chapters identifies goals and objectives for each competency and concludes with a representative case study and self-assessment questions with answers and explanations. The book also provides references to key articles and links to internet-based educational materials. Practical tips, how-to and where-to guides, key points, tables, and charts also help to maintain current knowledge and competency in the many areas that comprise the field of PM&R. The book will be a valuable asset to physiatrists in training, program directors, and teaching faculty in rehabilitation medicine training programs, and for continuing professional development. Key Features: Addresses core competencies for rehabilitation medicine physicians as required by the ACGME Covers all major physiatric practice areas with facts, concepts, goals, and objectives following the competency model Grounded in a holistic, patient-centered approach Presents sample case studies with discussion points and self-assessment questions with answer key and explanations for each area to track progress and build clinical acumen

Download or read book Compassion written by Paul Gilbert and published by Taylor & Francis. This book was released on 2017-04-21 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Paul Gilbert brings together an international line-up of leading scholars and researchers in the field to provide a state-of-the-art exploration of key areas in compassion research and applications. Compassion can be seen as a core element of prosocial behaviour, and explorations of the concepts and value of compassion have been extended into different aspects of life including physical and psychological therapies, schools, leadership and business. While many animals share abilities to be distress sensitive and caring of others, it is our newly evolved socially intelligent abilities that make us capable of knowingly and deliberately helping others and purposely developing skills and wisdom to do so. This book generates many research questions whilst exploring the similarity and differences of human compassion to non-human caring and looks at how compassion changes the brain and body, affects genetic expression, manifests at a young age and is then cultivated (or not) by the social environment. Compassion: Concepts, Research and Applications will be essential reading for professionals, researchers and scholars interested in compassion and its applications in psychology and psychotherapy.

Download or read book Compassionate Person Centered Care for the Dying written by Bonnie Freeman and published by Springer Publishing Company. This book was released on 2015-02-23 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This groundbreaking reference for palliative care nurses is the first to provide realistic and achievable evidence-based methods for incorporating compassionate and humanistic care of the dying into current standards of practice. It builds on the author’s research-based CARES Tool, a reference that synthesizes five key elements demonstrated to enable a peaceful death as free from suffering as possible: Comfort, Airway Management, Management of Restlessness and Delirium, Emotional and Spiritual Support, and Self-Care for Nurses. The book describes step-by-step how nurses can easily implement the basic tenets of the CARES Tool into their end-of-life practice. It provides a clearly defined plan that can be individualized for each patient and tailored to specific family needs, and facilitates caring for the dying in the most respectful and humane way possible.

Download or read book Enhancing Nurses and Midwives Competence in Providing Spiritual Care written by Wilfred McSherry and published by Springer Nature. This book was released on 2021-05-18 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first of its kind, addressing key issues in the teaching and learning of spirituality and spiritual care in the context of nursing and midwifery practice. The content is based on the outcomes of a European-wide project (EPICC) that brought together leading nursing and midwifery educators and practitioners from 21 countries. It highlights the importance of ensuring student nurses’ and midwives receive sufficient educational preparation to provide spiritual/person-centred care. In turn, the book puts forward an innovative and creative approach to the teaching of spiritual/person-centred care, based on an evaluation of best practice across Europe. The content and activities presented will enable nursing and midwifery educators to acquire new knowledge/skills for learning about and teaching on the personal, religious and spiritual aspects of person-centred care. Both interactive and engaging, it will equip nursing and midwifery students to holistically address the needs of the people they care for. The book has the potential to transform the nursing and midwifery workforce of the future by ensuring they are prepared to face the global challenges that are impacting international nursing and midwifery practice.

Download or read book The Compassionate Connection The Healing Power of Empathy and Mindful Listening written by David Rakel and published by W. W. Norton & Company. This book was released on 2018-04-17 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book explains not only the healing power of compassionate human connection, but in the most accessible and practical ways, how to cultivate our capacity to create that connection and thereby empower others to find their best selves.”—John Makransky, author of Awakening through Love All of us have an innate capacity for compassion. We recognize when others are hurting, and we want to help, but we’re not always good at it. There is another way. In The Compassionate Connection, Dr. David Rakel explains how we can strengthen our bonds with others—all the while doing emotional and physical good for ourselves. As founder and director of the University of Wisconsin Integrative Medicine program, Dr. Rakel discovered that we become the most effective helpers when we use the tool of human connection. Drawing on his own research and practice, as well as thirty years of published studies in medicine, sociology, psychology, meditation, and neuroscience, Dr. Rakel "stacks the deck" in favor of healing and introduces the concept of bio-psycho-spiritual authentic awareness. Not only are our bodies and minds connected, but also it has been scientifically proven that our capacity to feel beauty, awe, and compassion enhances our health and wellbeing. In The Compassionate Connection, Dr. Rakel provides an innovative approach to enhancing health in others and strengthening relationships through the art of connecting. These tools guide us to improve our connections—whether between doctor and patient, husband and wife, parent and child, or boss and employee—and live with clarity, wisdom, and good health.

Download or read book Achieving Competencies for Nursing Practice a Handbook for Student Nurses written by Sheila Reading and published by McGraw-Hill Education (UK). This book was released on 2014-01-16 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality patient care relies on the demonstration of competencies by nurses at all stages of their education and developing career. This exciting textbook is designed to help student nurses better understand the competencies set out by the NMC and equip them to achieve and demonstrate competency as they prepare to qualify as a nurse. The book is divided into sections that address the four domains of competency: Professional Values Communication and interpersonal skills Nursing practice and decision making Leadership, management and team working Suitable for all student nurses on pre-registration degree programmes in nursing across the UK, the book includes examples and insights from the fields of adult, child, mental health and learning disability that reflect a range of clinical and community settings. Amongst other topics this book covers: Communication skills Working with patients and their families Solving problems in practice Clinical decision making Working in interprofessional teams Written by experts, each chapter challenges you to reflect on your own values and beliefs, giving you opportunities to learn and reflect on your nursing skills and knowledge. The chapters include reflective activities, portfolio activities, case studies & vignettes, key points and further resources. An essential purchase for all student nurses. Contributors: Mary Addo, Heather Bain, Debbie Banks, Mary Jane Baker, Owen Barr, Pauline Black, Jackie Bridges, Alison Brown, Jean Cowie, Debbie Good, Ruth Taylor, Kate Goodhand, Chris McLean, Yvonne Middlewick, Avril Milne, Eloise Monger, Delia Pogson, Mark Rawlinson, Beth Sepion, Steve Smith, Cathy Sullivan, Kay Townsend, Alison Trenery. "What we have in this textbook is a user friendly but rigorous presentation of the main competencies for professional nursing practice. Its easy style and 'readability' is one of its most pleasing features and the case studies, information boxes and key learning points give structure to the book as well as helping to engage readers. I recommend with enthusiasm this book to would-be readers. It is a solid and significant contribution to the on-going development of best nursing practice. It should be on the recommended reading list of any nurse who plans, delivers and evaluates patient care." Professor Hugh P. McKenna CBE, Pro Vice Chancellor, Research and Innovation, University of Ulster. "To date, I would consider this the 'must-have' book on achieving competence for any nursing student in all four countries of the United Kingdom." Melanie Jasper, Professor of Nursing and Head of the College of Human and Health Sciences, Swansea University, UK

Download or read book Finding Dignity at the End of Life written by Kathleen D. Benton and published by Routledge. This book was released on 2020-09-08 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finding Dignity at the End of Life discusses the need for palliative care as a human right and explores a whole-person methodology for use in treatment. The book examines the concept of palliative care as a holistic human right from the perspective of multiple aspects of faith, ideology, culture, and nationality. Integrating a humanities-based approach, chapters provide detailed discussions of spirituality, suffering, and healing from scholars from around the world. Within each chapter, the authors address a different cultural and religious focus by examining how this topic relates to questions of inherent dignity, both ethically and theologically, and how different spiritual lenses may inform our interpretation of medical outcomes. Mental health practitioners, allied professionals, and theologians will find this a useful and reflective guide to palliative care and its connection to faith, spirituality, and culture.

Download or read book Policy levers to enhance health workforce performance for compassionate and respectful care written by and published by World Health Organization. This book was released on 2021-08-18 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: