Download or read book Measuring and Improving Infrastructure Performance written by National Research Council and published by National Academies Press. This book was released on 1995-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.

Download or read book A Performance Management Framework for State and Local Government written by National Performance Management Advisory Commission and published by . This book was released on 2010-05-01 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The New Public Service written by Janet V Denhardt and published by Routledge. This book was released on 2015-02-12 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.

Download or read book The New Public Service written by Janet Vinzant Denhardt and published by M.E. Sharpe. This book was released on 2007 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. This work includes a chapter that addresses the practical issues of applying these ideals in actual, real-life situations.

Download or read book The New Public Service Expanded Edition written by and published by M.E. Sharpe. This book was released on with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. This work includes a chapter that addresses the practical issues of applying these ideals in actual, real-life situations.

Download or read book Performance Information in the Public Sector written by Wouter Van Dooren and published by Springer. This book was released on 2016-04-30 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.

Download or read book Public Administration written by Marc Holzer and published by Taylor & Francis. This book was released on 2024-07-12 with total page 545 pages. Available in PDF, EPUB and Kindle. Book excerpt: Marc Holzer and Richard W. Schwester have written a fresh and highly engaging textbook for the introductory course in Public Administration. Their coverage is both comprehensive and cutting-edge, including not only all of the essential topics (organizational theory, human resource management, leadership, program evaluation and policy analysis, budgeting, and the politics of public administration), but also reflecting new realities in public administration: the importance of new technology, changes in intergovernmental relations, especially the emphasis on inter-local and shared regional resources, and public performance and accountability initiatives. New to this edition is a dedicated chapter on big data and analytics to support decision-making and problem solving, as well as updates throughout taking stock of the Covid-19 pandemic in the context of public administration, including politics, decision-making, intergovernmental relations, and the interpretation of data presented to the public. An important new feature of this fourth edition is a fully updated and full-featured companion website, written by the authors, containing instructor and student support materials including PowerPoint slides, cases, simulations and links to videos, designed to engage and encourage students to immerse themselves in virtual problem-solving experiences. This fourth edition of Public Administration has been crafted with student appeal in mind. Each of the book’s chapters is generously illustrated with cartoons, quotes, and artwork—all reinforcing the book’s theme that the field of public administration is rooted in the cultural and political world. Each chapter is also supported with a list of key terms, exercises, and additional resources. This comprehensive, contemporary textbook is an ideal introduction to the subject for upper-level undergraduate and first-year graduate students enrolled in courses in public administration and public management.

Download or read book Results that Matter written by Paul D. Epstein and published by John Wiley & Sons. This book was released on 2006-02-10 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's communities—whether they are currently strong, or struggling to survive—face difficult challenges if they want to be tomorrow's healthy, vibrant communities. The challenge for leaders and citizens of modern communities is not just to solve specific problems today. Their real challenge is to keep learning from their experience so they can keep improving their communities tomorrow. Results That Matter will provide a new governance framework for using valuable tools of community improvement—especially performance measurement and citizen engagement—to empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers will learn how to combine these tools in new ways, not only to achieve one-time improvement of their organizations and communities, but to foster continual community renewal and improvement. The benefits and practicality of the framework and related practices will be reinforced by case examples from 25 communities across the country. The book will offer "how to" guidance to public and nonprofit managers, including promising practices for effective communities, and new roles for citizens, community leaders, and managers.

Download or read book Performance Measurement written by Patria de Lancer Julnes and published by Routledge. This book was released on 2014-12-18 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume in the "ASPA Classics" series compiles the most influential contributions to the theory and practice of performance measurement that have been published in various journals affiliated with the American Society for Public Administration. The book includes major sections of original text along with the readings, and provides students and practitioners with a handy reference source for theory development and practice improvement in performance measurement. The coverage is broad, including methods and techniques for developing effective performance measurement systems, building performance-based management systems, and sustaining performance-based budgeting. The articles are all classics in the field that have endured the test of time and are considered 'must reads' on performance measurement.

Download or read book Local Government in a Global World written by Emmanuel Brunet-Jailly and published by University of Toronto Press. This book was released on 2010-01-01 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contributors provide insights into key themes impacting local governance in two federations with much in common historically, culturally, and politically: Australia and Canada. These essays examine changes in the Australian and Canadian systems through four thematic lenses: citizen participation in government systems, the restructuring and reform of local governments, the use of performance measures and management systems in the administration of local governments, and the relations of local governments within higher levels of governments.

Download or read book Public Financial Management written by Howard A. Frank and published by CRC Press. This book was released on 2006-01-13 with total page 836 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Financial Management covers the five major pillars of this sub-discipline of public administration: context, public finance, retirement systems, performance measurement and budgeting, and international perspectives. This text offers practitioners information valuable in their day-to-day operations, while also providing students in public adm

Download or read book Democracy and Public Administration written by Richard C Box and published by Routledge. This book was released on 2015-03-12 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: The true measure of the successful practice of public service is its ability to remain faithful to the tenets of democratic society. This introductory text links the practice of public administration to the core concepts of American democracy. It covers the nuts and bolts of public administration in the context of "delivering democracy" in public service - providing what the public really wants as opposed to what self-serving bureaucracies may call for. Chapters in "Democracy and Public Administration" discuss the functional topics covered in other texts, but from the perspective of this democratic ideal. Each chapter is written by an expert in the area, and summarizes previous research in the area, presents the author's research and thought, and offers ways in which practitioners can apply the concepts discussed to their daily work.

Download or read book Trust and Confidence in Government and Public Services written by Sue Llewellyn and published by Routledge. This book was released on 2013-10-28 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust and confidence are topical issues. Pundits claim that citizens trust governments and public services increasingly less - identifying a powerful new erosion of confidence that, in the US, goes back at least to Watergate in the 1970s. Recently, media exposure in the UK about MP expenses has been extensive, and a court case ruled in favor of publishing expense claims and against exempting MPs from the scrutiny which all citizens are subject to under ‘freedom of information.’ As a result, revelations about everything from property speculation to bespoke duck pond houses have fueled public outcry, and survey evidence shows that citizens increasingly distrust the government with public resources. This book gathers together arguments and evidence to answers questions such as: What is trust? Can trust be boosted through regulation? What role does leadership play in rebuilding trust? How does trust and confidence affect public services? The chapters in this collection explore these questions across several countries and different sectors of public service provision: health, education, social services, the police, and the third sector. The contributions offer empirical evidence about how the issues of trust and confidence differ across countries and sectors, and develop ideas about how trust and confidence in government and public services may adjust in the information age.

Download or read book Managing Performance written by Geert Bouckaert and published by Routledge. This book was released on 2007-12-20 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pt. 1. Concepts, approaches and explanations -- pt. 2. Performance types -- pt. 3. Comparative performance and evaluation -- pt. 4. Appendices.

Download or read book E government in Canada written by Jeffrey Roy and published by University of Ottawa Press. This book was released on 2006 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: In sum, the prospects for digital transformation involve the interplay of these four dimensions: service, security, transparency and trust.".

Download or read book International Handbook of Practice Based Performance Management written by Patria de Lancer Julnes and published by SAGE. This book was released on 2007-09-10 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with linked chapters.

Download or read book Open to the Public written by Jonathan D. Breul and published by Routledge. This book was released on 2017-07-05 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Open to the Public grows out of concern with evaluation in the public arena and the struggle to understand how best to use the information it generates. Many concepts and models of evaluation, how to undertake it, and how to make it more useful, were developed before government performance became of so much interest to the public. In fact, it is arguable that recent changes in the forms, shapes, structures, and media through which the information developed in the process of evaluation becomes public, require new ways of thinking about its role in society. What is the role of evaluative information in the public arena today? How, when, and under what circumstances does the actual use of evaluative information take place, and what are the forces at play? By compiling and comparing international case studies, this book considers forces that make the information produced in evaluations increasing ""open to the public."" They provide insights into the many factors that influence evaluation and its use in the public arena. Their case studies include such current topics as: ""spin doctoring"" of information by the media and this practice's relationship to evaluation studies, the hotly debated issue of school performance, and information about it aired in the public arena, and the controversial link between budget processing and government performance. This book will be invaluable to those conducting evaluations, public employees and commissioners, and those studying public administration.