Download or read book The Principal as Chief Empathy Officer written by Thomas R. Hoerr and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Chief Empathy Officer written by Matt Stoyka and published by . This book was released on 2023-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Principal as Chief Empathy Officer written by Thomas R. Hoerr and published by ASCD. This book was released on 2022-01-25 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: What role does empathy play in your success as a school leader? A principal’s skills, knowledge, and experience are important when it comes to leading schools. But whether interacting with staff, students, or parents, principals also need empathy—a key social-emotional skill—to be effective and drive continuous improvement. In this book, veteran school leader Thomas R. Hoerr makes the case for why schools need a Chief Empathy Officer as principal and how to become one. Discover how to grow your own empathy, as well as that of others, and the enormous positive effect this can have on your school. Explore how to view differences of opinion as opportunities to learn. And learn how empathy can help you * Build strong relationships with and among staff members. * Better connect with students' parents. * Reduce conflict by eliminating problems before they get out of hand. * Model and pursue the crucial issues of diversity, equity, and inclusion. * Improve instructional leadership. Hoerr includes self-assessment and feedback tools, strategies for incorporating empathy schoolwide, and lively anecdotes that will walk you through the do's and don'ts of empathic leadership. If you're interested in taking your leadership skills up a notch (or two or three), The Principal as Chief Empathy Officer is for you!
Download or read book Empathy in Action written by Tony Bates and published by IdeaPress Publishing. This book was released on 2021-10 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.
Download or read book Wired to Care How Companies Prosper When They Create Widespread Empathy written by Patnaik and published by Pearson Education India. This book was released on 2009 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Executives often know little about the people who buy their companies' products and services. This is not surprising. To study people, you must care about them. However, most companies eliminate empathy from their operations. In essence, they proceed as if they have calculating, survival-bent reptile brains. Profits drive everything. This is an odd disconnect because corporate livelihoods depend on people - not lizards - and people's brains are hardwired to be empathetic. Dev Patnaik (writing with Peter Mortensen) shows why firms that connect empathetically with their customers do better financially. He insists today's cold-hearted, bottom-line business world has room for caring companies, and he points to IBM, Nike and Harley-Davidson as examples. The fact that empathy is also a strong business strategy is icing on the cake. getAbstract suggests this fine book to CEOs, marketing officers and other executives who want to build their business by acting on their respect for their customers. As Patnaik explains on his blog, "Empathy isn't about having a visionary leader. It's about making customer information an easy, everyday and experiential part of working at your company."
Download or read book Chief Culture Officer written by Grant McCracken and published by . This book was released on 2011-05-10 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The American corporation--deaf and blind to the world around it--needs a new professional. It needs a Chief Culture Officer. Grant McCracken, an anthropologist who now trains some of the world's biggest companies and consulting firms, argues that the CCO would keep a finger on the pulse of contemporary cultural trends while developing a systematic understanding of the deep waves of culture in America and the world. The CCO would be the corporation's eyes and ears, allowing it to detect coming changes, even when they exist only as the weakest of signals. Trenchantly on point and bursting with insight and character, Chief Culture Officer is sure to expand your horizons--and your business.
Download or read book The Empathy Edge written by Maria Ross and published by Page Two. This book was released on 2019-10-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic--and innovative--workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. In this practical playbook for businesses of all types, Maria Ross proves that empathy is not just good for society--it's great for business, and may transform you at a personal level, too.
Download or read book Emotional Equations written by Chip Conley and published by Simon and Schuster. This book was released on 2012-01-10 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains the mathematical properties of universal emotional truths, describing how during a time of personal loss the author developed "emotional equations" as a mechanism for recognizing changeable and unchangeable factors in his healing.
Download or read book The Formative Five written by Thomas R. Hoerr and published by ASCD. This book was released on 2016-11-15 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: For success in school and life, students need more than proficiency in academic subjects and good scores on tests; those goals should form the floor, not the ceiling, of their education. To truly thrive, students need to develop attributes that aren’t typically measured on standardized tests. In this lively, engaging book by veteran school leader Thomas R. Hoerr, educators will learn how to foster the “Formative Five” success skills that today’s students need, including • Empathy: learning to see the world through others’ perspectives. • Self-control: cultivating the abilities to focus and delay self-gratification. • Integrity: recognizing right from wrong and practicing ethical behavior. • Embracing diversity: recognizing and appreciating human differences. • Grit: persevering in the face of challenge. When educators engage students in understanding and developing these five skills, they change mindsets and raise expectations for student learning. As an added benefit, they see significant improvements in school and classroom culture. With specific suggestions and strategies, The Formative Five will help teachers, principals, and anyone else who has a stake in education prepare their students—and themselves—for a future in which the only constant will be change.
Download or read book CDO Chief Daddy Officer written by Christos Efessiou and published by Advantage Media Group. This book was released on 2011-09-28 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: In your hands is the manual for raising children. Who says you can't be professionally successful and a good parent? Stop compromising. Satisfying work and a happy family? Yes, you can have it all. Chris Efessiou is the innovative, brazen mentor that every working parent needs. As an astute business leader, Chris learned early on that the skills he acquired in the boardroom transitioned seamlessly to the family room. Leading by example, mentoring, team building, mutual respect, accountability and trust are strategies that are equally effective when dealing with employees or assertive teens. By tuning into the message of CDO Chief Daddy Officer, you can be the same organized, effective leader at home that you are at the office, because you will learn how to harness your business smarts and channel them into proactive parenting. "Being professionally ambitious and a loving, emotionally available parent are not mutually exclusive," the author emphasizes, "because one costs the other nothing." Chris candidly shares his stories about raising his daughter to show how he was able to employ his business savvy to navigate the world of preadolescent years, and how you can do the same. No matter where you are in your parenting, the age of your children, or your present relationship with them, CDO Chief Daddy Officer will teach you how to apply the principals that guide the most successful business minds to raise happy, productive, well-adjusted, unentitled, successful adults who will want an ongoing loving relationship with their parents. TWO THINGS THAT MAKE THIS BOOK A ONE-OF-A-KIND READ: - CDO Chief Daddy Officer is a comprehensive blueprint that teaches you how to achieve success at home using fail-proof business tactics. - The book offers a wealth of tips, illustrative examples and easy-to-follow strategies to help translate business savvy into smart parenting.
Download or read book The Social CEO written by Damian Corbet and published by Bloomsbury Publishing. This book was released on 2019-08-22 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of expert insights on how and why CEOs need to get social for business success. There remains a huge gulf in understanding by many leaders of the Social Age – in which everyone, all round the world, can comment on anything and everything. Despite this mass revolution, it is the people at the top of organizations who have been slowest to understand and adapt to it. While business leaders may feel that it's enough to hire social media managers and amend their marketing strategies, Damian Corbet shows why organizations need to do more to succeed in the Social Age – why CEOs need to 'get social' to survive. The Social CEO sets out to educate and inspire senior leaders to embrace the Social Age, teaching them the hows and whys of utilising social media in order to make them stronger leaders. Social CEOs can effectively encourage engagement from their employees as well as other stakeholders and customers; they're better able to communicate their organization's objectives and values, gauge the climate in which they operate and improve their brand image. Offering invaluable contributions from industry-recognised experts in social business, The Social CEO explores the many aspects of leading in the Social Age, such as storytelling, personal branding, managing risk and public relations. With chapters also written by practising 'social CEOs' working across a variety of sectors, from healthcare to sport, the book provides a wealth of insight into how social media can be used to gain a competitive advantage.
Download or read book Becoming a Multiple Intelligences School written by Thomas R. Hoerr and published by ASCD. This book was released on 2000 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the challenges and difficulties of transforming a school into a Multiple Intelligences school, and provides advice for educators in making significant changes to curriculum, development, and assessment.
Download or read book An Epidemic of Empathy in Healthcare How to Deliver Compassionate Connected Patient Care That Creates a Competitive Advantage written by Thomas H. Lee and published by McGraw Hill Professional. This book was released on 2015-11-20 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best strategies in healthcare begin with empathy Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize modern healthcare. One of healthcare’s most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of Empathy in Healthcare, he argues that we must have it both ways—that combining advanced science with empathic care is the only way to build the health systems our society needs and deserves. Organizing providers so that care is compassionate and coordinated is not only the right thing to do for patients, it also forms the core of strategy in healthcare’s competitive new marketplace. It provides business advantages to organizations that strive to reduce human suffering effectively, reliably, and efficiently. Lee explains how to develop a culture that treats the patient, not the malady, and he provides step-by-step guidance for unleashing an “epidemic of empathy” by: Developing a shared understanding of the overarching goal—meeting patients’ needs and reducing their suffering Making empathic care a social norm rather than the focus of economic incentives Pinpointing and addressing the most significant causes of patient suffering Collecting and using data to drive improvement Healthcare is entering a new era driven by competition on value—meeting patients’ needs as efficiently as possible. Leaders must make the choice either to move forward and build a new culture designed for twenty-first-century medicine or to maintain old models and practices and be left behind. Lee argues that empathic care resonates with the noblest values of all clinicians. If healthcare organizations can help caregivers live up to these values and focus on alleviating their patients’ suffering, they hold the key to improving value-based care and driving business success. Join the compassionate care movement and unleash an epidemic of empathy! Thomas H. Lee, MD, is Chief Medical Officer of Press Ganey, with more than three decades of experience in healthcare performance improvement as a practicing physician, leader in provider organizations, researcher, and health policy expert. He is a Professor (Part-time) of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.
Download or read book Fostering Grit written by Thomas R. Hoerr and published by ASCD. This book was released on 2013 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: For too long, educators have focused only on getting students ready for the next test, for the next grade, for graduation, or maybe for college. Students must be prepared to succeed in school, and they must know how to read, write, and calculate. But that's only the beginning. Our job-whether we teach kindergarten, 5th grade, or high school or we lead a school or district-is to prepare students for success in the real world. To do so, we must also teach grit. Grit is a combination of tenacity and perseverance-a willingness to take risks even if it means sometimes failing and starting again. Kn.
Download or read book Taking Social Emotional Learning Schoolwide written by Thomas R. Hoerr and published by ASCD. This book was released on 2019-12-18 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's the secret to making schoolwide SEL work? Growing numbers of people recognize that social-emotional learning (SEL) is central to a well-rounded education and to success in life outside and beyond the school building. What's missing is the know-how and framework for weaving SEL into the fabric of the school. In this highly practical and eminently readable book, Thomas R. Hoerr shows teachers, administrators, and other school staff how to integrate the Formative Five success skills (empathy, integrity, self-control, embracing diversity, and grit) with school culture essentials by answering these questions: 1. How can you ensure that your school or district is helping students develop their SEL skills across disciplines? Address your values, vision, mission. 2. What effective programs and activities support student development of SEL skills at the classroom, school, and district levels? Consider your practices. 3. How can you leverage personal relationships within the school and in the community to cultivate students' appreciation of how the differences among us make us stronger? Involve your people. 4. How can you weave an SEL narrative into your school’s culture? Live your narrative. 5. What can you do to establish and nurture a welcoming school environment as you strive to enhance students' SEL skills? Embrace your place. Replete with real-life examples from the author's years as a school leader, relevant findings from the research, and helpful strategies for use at all levels and with all K-12 populations, Taking Social-Emotional Learning Schoolwide is the ultimate blueprint for making sure students and staff are equipped to thrive.
Download or read book The Art of School Leadership written by Thomas R. Hoerr and published by ASCD. This book was released on 2005-12-15 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: What do school leaders need to know? Drawing on more than 25 years of leadership experience, Thomas R. Hoerr offers invaluable advice on running a school. From evaluating teachers to working with parents, from managing meetings to making a difference, Hoerr addresses the challenges of school leadership and shares his proven strategies for success. Hoerr explains that, above all, leadership is about relationships. The best supervisors support teamwork and collegiality, value diversity, and encourage everyone around them to grow. Using examples from his own school, Hoerr outlines ways to become a more effective leader and create a culture of learning. He also discusses the history and future of leadership, focusing on how educators can move schools forward. With more than 100 quotes on leadership from educators around the world, The Art of School Leadership is a thorough and thoughtful account of what it takes to lead a school. Note: This product listing is for the Adobe Acrobat (PDF) version of the book.
Download or read book Empathetic Marketing written by M. Ingwer and published by Springer. This book was released on 2017-07-01 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a revised understanding of the science and philosophy behind human needs, businesses will be better equipped to provide long-term satisfaction for their customers. Mark uncovers a framework that will help businesses identify human needs and incorporate this perspective into strategy, and then focuses each chapter on a specific emotional need.
