Download or read book CCVP CVOICE Quick Reference written by Kevin Wallace and published by Pearson Education. This book was released on 2008-10-29 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: CCVP CVOICE Quick Reference (Digital Short Cut) Kevin Wallace, CCIE No. 7945 ISBN-10: 1-58705-824-3 ISBN-13: 978-1-58705-824-0 As a final exam preparation tool, the CCVP CVoice Quick Reference, Second Edition provides a concise review of all objectives on the CVoice exam (642-436). This digital Short Cut provides you with detailed, graphical-based information, highlighting only the key topics in cram-style format. With this document as your guide, you will review topics on foundational elements of VOIP calls, the description of dial plans, and the implementation of gateways, gatekeepers, and IP-IP gateways. This fact-filled Quick Reference allows you to get all-important information at a glance, helping you focus your study on areas of weakness and to enhance memory retention of essential exam concepts.

Download or read book CCNP Voice CVoice 642 437 written by Kevin Wallace and published by . This book was released on 2011 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book CCVP CVoice Quick Reference Sheets written by Kevin Wallace and published by Cisco Press. This book was released on 2006-09-25 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new edition of this title is available, ISBN-10: 1587058243 ISBN-13: 9781587058240 CCVP CVOICE Quick Reference Sheets (Digital Short Cut) Kevin Wallace, CCIE No. 7945 ISBN: 1-58705-322-5 As a final preparation tool providing a review of CVoice exam topics, the CCVP CVOICE Quick Reference Sheets complement official Cisco curriculum, other books, or other exam preparatory material. This digital Short Cut provides readers with detailed, graphical-based information, highlighting the key topics on the latest CVoice exam in a quick-review format. These fact-filled Quick Reference Sheets allow certification candidates to get all-important information at a glance, helping them to focus their study on areas of weakness and to enhance memory retention of important concepts. The CCVP certification recognizes a candidate’s ability to create an IP telephony solution that is transparent, scalable, and manageable. Earning a CCVP certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. The certification content focuses on Cisco Systems Unified CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. The Cisco Voice over IP CVOICE exam assesses a candidate's knowledge of how to implement and support data and voice integration solutions at the network-access level. Topics covered include basic IP telephony operation, router configuration, support, troubleshooting, and integration with an existing public switched telephone network (PSTN). This Short Cut is derived from the print publication, Cisco IP Telephony Flash Cards and Exam Practice Pack , ISBN: 1-58720-128-3.

Download or read book CCNA Voice Official Exam Certification Guide 640 460 IIUC written by Jeremy Cioara and published by Pearson Education. This book was released on 2008-11-07 with total page 675 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master IIUC 640-460 exam topics with the official study guide Assess your knowledge with chapter-opening quizzes Review key concepts with Exam Preparation Tasks CCNA Voice Official Exam Certification Guide is a best of breed Cisco exam study guide that focuses specifically on the objectives for the CCNA Voice IIUC 640-460 exam. Senior voice instructors and network engineers Jeremy Cioara, Michael Cavanaugh, and Kris Krake share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. CCNA Voice Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly. Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time. CCNA Voice Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. The official study guide helps you master all the topics on the IIUC exam, including Connecting IP phones to the LAN infrastructure Cisco Unified CME installation Cisco Unified CME IP phone configuration Cisco Unified CME voice productivity features Gateway and trunk concepts and configuration Cisco Unity Express concepts and configuration Smart Business Communications System Configuring and maintaining the UC500 for voice

Download or read book CCVP TUC Quick Reference Sheets written by David McDaniel and published by Pearson Education. This book was released on 2003-07-01 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: CCVP TUC Quick Reference Sheets (Digital Short Cut) David McDaniel ISBN-13: 978-1-58705-323-8 ISBN-10: 1-58705-323-3 As a final preparation tool providing a review of TUC exam topics, the CCVP TUC Quick Reference Sheets complement official Cisco curriculum, other books, or other exam preparatory material. This digital Short Cut provides you with detailed, graphical-based information, highlighting the key topics on the latest TUC exam in a quick-review format. These fact-filled Quick Reference Sheets allow certification candidates to get all-important information at a glance, helping you focus your study on areas of weakness and enhance memory retention of important concepts. The CCVP certification recognizes a candidate’s ability to create an IP telephony solution that is transparent, scalable, and manageable. Earning a CCVP certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. The certification content focuses on Cisco Systems Unified CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. The 642-426 Troubleshooting Unified Communications (TUC) exam certifies that candidates have the knowledge and skills necessary to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The exam addresses hands-on experience in configuring, deploying, and troubleshooting Unified Communications solutions.

Download or read book Troubleshooting Cisco IP Telephony written by Paul Giralt and published by Cisco Press. This book was released on 2002 with total page 1018 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Implosion of Capitalism world-renowned political economist Samir Amin connects the key events of our times - financial crisis, Eurozone implosion, the emerging BRIC nations and the rise of political Islam - identifying them as symptoms of a profound systemic crisis.In light of these major crises and tensions, Amin updates and modifies the classical definitions of social classes, political parties, social movements and ideology. In doing so he exposes the reality of monopoly capitalism in its contemporary global form.In a bravura conclusion, Amin argues that the current capitalist system is not viable and that implosion is unavoidable. The Implosion of Capitalism makes clear the stark choices facing humanity - and the urgent need for a more humane global order.

Download or read book CCVP CIPT Quick Reference written by Kevin Wallace and published by Cisco Press. This book was released on 2006-09-25 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: CCVP CIPT Quick Reference Sheets (Digital Short Cut) Kevin Wallace, CCIE No. 7945 ISBN: 1-58705-321-7 As a final preparation tool providing a review of CIPT exam topics, the CCVP CIPT Quick Reference Sheets complement official Cisco curriculum, other books, or other exam preparatory material. This digital Short Cut provides readers with detailed, graphical-based information, highlighting the key topics on the latest CIPT exam in a quick-review format. These fact-filled Quick Reference Sheets allow certification candidates to get all-important information at a glance, helping them to focus their study on areas of weakness and to enhance memory retention of important concepts. The CCVP certification recognizes a candidate’s ability to create an IP telephony solution that is transparent, scalable, and manageable. Earning a CCVP certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. The certification content focuses on Cisco Systems Unified CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. The Cisco IP Telephony (CIPT) exam tests the candidate's knowledge of voice-over-IP (VoIP) and public switched telephone network (PSTN) components and technologies and the candidate's ability to describe, install, configure, and support Cisco CallManager version 4.1 in a Cisco network, including such features as security and video. This Short Cut is derived from the print publication, Cisco IP Telephony Flash Cards and Exam Practice Pack, ISBN: 1-58720-128-3. Table of Contents: The Cisco CallManager IP Telephony Components Dial Plans IP Telephony Options IP Telephony Applications Administrative Utilities Cisco CallManager 4.x Enhancements

Download or read book CCVP QOS Quick Reference written by Kevin Wallace and published by Cisco Press. This book was released on 2006-09-25 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: CCVP QOS Quick Reference Sheets (Digital Short Cut) Kevin Wallace, CCIE No. 7945 ISBN: 1-58705-320-9 As a final preparation tool providing a review of QOS exam topics, the CCVP QOS Quick Reference Sheets complement official Cisco curriculum, other books, or other exam preparatory material. This digital Short Cut provides readers with detailed, graphical-based information, highlighting the key topics on the latest QOS exam in a quick-review format. These fact-filled Quick Reference Sheets allow certification candidates to get all-important information at a glance, helping them to focus their study on areas of weakness and to enhance memory retention of important concepts. The CCVP certification recognizes a candidate’s ability to create an IP telephony solution that is transparent, scalable, and manageable. Earning a CCVP certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. The certification content focuses on Cisco Systems Unified CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. The QOS exam is one of the qualifying exams for the CCIP and CCVP, and it certifies that the successful candidate has knowledge and skills necessary to configure and troubleshoot Cisco IOS routers running QoS protocols in service provider and enterprise environments. The exam covers topics on IP QOS, classification and marking mechanisms, queuing mechanisms, traffic shaping and policing mechanisms, congestion avoidance mechanisms, link efficiency mechanisms, modular QOS command-line interface, and QOS Best Practices. This Short Cut is derived from the print publication, Cisco IP Telephony Flash Cards and Exam Practice Pack, ISBN: 1-58720-128-3.

Download or read book CCVP GWGK Quick Reference Sheets written by Brion Washington and published by Pearson Education. This book was released on 2003-02-04 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: CCVP GWGK Quick Reference Sheets (Digital Short Cut) Brion Washington ISBN: 1-58705-324-1 As a final preparation tool providing a review of GWGK exam topics, the CCVP GWGK Quick Reference Sheets complement the official Cisco curriculum, other books, or other exam preparatory material. This digital Short Cut provides you with detailed, graphical-based information, highlighting the key topics on the latest GWGK exam in a quick-review format. These fact-filled Quick Reference Sheets allow certification candidates to get all-important information at a glance, helping you to focus your study on areas of weakness and to enhance memory retention of important concepts. The CCVP certification recognizes a candidate's ability to create an IP telephony solution that is transparent, scalable, and manageable. Earning a CCVP certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. The certification content focuses on Cisco Systems Unified CallManager, quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches. The Cisco Gateway Gatekeeper exam (GWGK 642-453) tests your knowledge of the implementation of Cisco gateways and gatekeepers, including integration of a VoIP network to both PSTN and TDM equipment. Topics covered include implementing dial plans and advanced gateway features such as SRST and DSP resources, implementing gatekeepers and directory gatekeepers to provide hierarchical dial plan resolution, and call admission control.

Download or read book CCNA Voice Study Guide written by Andrew Froehlich and published by John Wiley & Sons. This book was released on 2010-07-01 with total page 679 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate guide to the new CCNA voice network administrator certification exam The new CCNA Voice exam tests candidates on their ability to implement a Cisco VoIP solution. Network administrators of voice systems will appreciate that the CCNA Voice Study Guide focuses completely on the information required by the exam. Along with hands-on labs and an objective map showing where each objective is covered, this guide includes a CD with the Sybex Test Engine, flashcards, and entire book in PDF format. The new CCNA Voice certification will be valuable for administrators of voice network systems using Cisco VoIP solutions From Sybex, the leading CCNA publisher, this guide offers in-depth coverage of every exam objective and the technology developed by Cisco for VoIP systems Covers the components of the Cisco Unified Communications Architecture as well as PSTN and VoIP components and technologies Shows how to configure gateways, voice ports, and dial peers Demonstrates how to configure a Cisco network to support VoIP and implement voicemail CD-ROM includes the Sybex Test Engine, flashcards, and entire book in PDF format CCNA Voice Study Guide will thoroughly prepare candidates for the new CCNA Voice certification. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

Download or read book CCNA Voice 640 461 written by Jeremy Cioara and published by Cisco Press. This book was released on 2011 with total page 528 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn, prepare, and practice for exam success, master CCNA voice 640-461 exam topics, and assess your knowledge with chapter-opening quizzes. Review key concepts with exam preparation tasks and practice with realistic exam questions on the CD-ROM.

Download or read book Hacking Exposed Unified Communications VoIP Security Secrets Solutions Second Edition written by Mark Collier and published by McGraw Hill Professional. This book was released on 2013-12-20 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: The latest techniques for averting UC disaster Establish a holistic security stance by learning to view your unified communications infrastructure through the eyes of the nefarious cyber-criminal. Hacking Exposed Unified Communications & VoIP, Second Edition offers thoroughly expanded coverage of today’s rampant threats alongside ready-to deploy countermeasures. Find out how to block TDoS, toll fraud, voice SPAM, voice social engineering and phishing, eavesdropping, and man-in-the-middle exploits. This comprehensive guide features all-new chapters, case studies, and examples. See how hackers target vulnerable UC devices and entire networks Defend against TDoS, toll fraud, and service abuse Block calling number hacks and calling number spoofing Thwart voice social engineering and phishing exploits Employ voice spam mitigation products and filters Fortify Cisco Unified Communications Manager Use encryption to prevent eavesdropping and MITM attacks Avoid injection of malicious audio, video, and media files Use fuzzers to test and buttress your VoIP applications Learn about emerging technologies such as Microsoft Lync, OTT UC, other forms of UC, and cloud and WebRTC

Download or read book CCNP Voice CIPT2 642 457 Quick Reference written by David Schulz and published by . This book was released on 2011 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book CCNA Wireless Official Exam Certification Guide CCNA IUWNE 640 721 written by Brandon Carroll and published by Pearson Education. This book was released on 2008-10-23 with total page 713 pages. Available in PDF, EPUB and Kindle. Book excerpt: CCNA Wireless Official Exam Certification Guide Master IUWNE 640-721 exam topics with the official study guide Assess your knowledge with chapter-opening quizzes Review key concepts with Exam Preparation Tasks Practice with realistic exam questions on the CD-ROM CCNA Wireless Official Exam Certification Guide is a best of breed Cisco® exam study guide that focuses specifically on the objectives for the CCNA® Wireless IUWNE exam. Senior instructor Brandon Carroll shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. CCNA Wireless Official Exam Certification Guide presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help you drill on key concepts you must know thoroughly. The companion CD-ROM contains a powerful testing engine that allows you to focus on individual topic areas or take complete, timed exams. The assessment engine also tracks your performance and provides feedback on a module-by-module basis, presenting question-by-question remediation to the text and laying out a complete study plan for review. Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time. CCNA Wireless Official Exam Certification Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. Brandon James Carroll is one of the country’s leading instructors for Cisco security technologies, teaching classes that include the CCNA, CCNP®, CCSP® courses, a number of the CCVP® courses, as well as custom-developed courseware. In his eight years with Ascolta, Brandon has developed and taught many private Cisco courses for companies such as Boeing, Intel, and Cisco. He is a CCNA, CCNP, CCSP, and a certified Cisco instructor. Brandon is the author of Cisco Access Control Security. The official study guide helps you master all the topics on the IUWNE exam, including: WLAN RF principles WLAN technologies and topologies Antennae concepts 802.11 protocols Wireless media access Wired to wireless network packet delivery Cisco Unified Wireless Networks basic architecture Controller discovery, association, and configuration Adding mobility with roaming Migrating standalone AP to LWAPP Mobility Express architecture Wireless clients Installing and configuring the WCS Securing, maintaining, and troubleshooting wireless networks Companion CD-ROM The CD-ROM contains an electronic copy of the book and more than 150 practice questions for the IUWNE exam. This volume is part of the Exam Certification Guide Series from Cisco Press®. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears. Category: Cisco Press—Cisco Certification Covers: IUWNE exam 640-721

Download or read book CCNA Voice Lab Manual written by Brent Sieling and published by Cisco Press. This book was released on 2013-01-11 with total page 601 pages. Available in PDF, EPUB and Kindle. Book excerpt: The CCNA® Voice certification expands your CCNA-level skill set to prepare for a career in voice networking. This lab manual helps to prepare you for the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) certification exam (640-461). CCNA Voice Lab Manual gives you extensive hands-on practice for developing an in-depth understanding of voice networking principles, tools, skills, configurations, integration challenges, and troubleshooting techniques. Using this manual, you can practice a wide spectrum of tasks involving Cisco Unified Communications Manager, Unity Connection, Unified Communications Manager Express, and Unified Presence. CCNA Voice Lab Manual addresses all exam topics and offers additional guidance for successfully implementing IP voice solutions in small-to-medium-sized businesses. CCNA Voice 640-461 Official Exam Certification Guide, Second Edition ISBN-13: 978-1-58720-417-3 ISBN-10: 1-58720-417-7 CCNA Voice Portable Command Guide ISBN-13: 978-1-58720-442-5 ISBN-10: 1-58720-442-8 Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide, Second Edition ISBN-13: 978-1-58714-226-0 ISBN-10: 1-58714-226-0 CCNA Voice Quick Reference ISBN-13: 978-1-58705-767-0 ISBN-10: 1-58705-767-0

Download or read book CCNA 200 301 Official Cert Guide Volume 2 written by Wendell Odom and published by Cisco Press. This book was released on 2019-12-10 with total page 1204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. This book, combined with CCNA 200-301 Official Cert Guide, Volume 1, covers all the exam topics on the CCNA 200-301 exam. Master Cisco CCNA 200-301 exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with exam preparation tasks This is the eBook edition of CCNA 200-301 Official Cert Guide, Volume 2. This eBook does not include access to the Pearson Test Prep practice exams that comes with the print edition. CCNA 200-301 Official Cert Guide, Volume 2 presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and enable you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. CCNA 200-301 Official Cert Guide, Volume 2 from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Best-selling author Wendell Odom shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This complete study package includes A test-preparation routine proven to help you pass the exams Do I Know This Already? quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending Key Topic tables, which help you drill on key concepts you must know thoroughly A free copy of the CCNA 200-301 Network Simulator, Volume 2 Lite software, complete with meaningful lab exercises that help you hone your hands-on skills with the command-line interface for routers and switches Links to a series of hands-on config labs developed by the author Online interactive practice exercises that help you enhance your knowledge More than 50 minutes of video mentoring from the author An online interactive Flash Cards application to help you drill on Key Terms by chapter A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, hands-on labs, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. CCNA 200-301 Official Cert Guide, Volume 2, combined with CCNA 200-301 Official Cert Guide, Volume 1, walk you through all the exam topics found in the Cisco 200-301 exam. Topics covered in Volume 2 include IP access control lists Security services IP services Network architecture Network automation Companion Website: The companion website contains CCNA Network Simulator Lite software, practice exercises, 50 minutes of video training, and other study resources. See the Where Are the Companion Files on the last page of your eBook file for instructions on how to access. In addition to the wealth of content, this new edition includes a series of free hands-on exercises to help you master several real-world configuration activities. These exercises can be performed on the CCNA 200-301 Network Simulator Lite, Volume 2 software included for free on the companion website that accompanies this book.

Download or read book CCNA Collaboration CICD 210 060 Official Cert Guide written by Michael H. Valentine and published by Cisco Press. This book was released on 2015-09-30 with total page 923 pages. Available in PDF, EPUB and Kindle. Book excerpt: CCNA Collaboration CICD 210-060 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Long-time Cisco expert and trainer Michael Valentine shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. This is the eBook edition of the CCNA Collaboration CIVND 210-065 Official Cert Guide. This eBook does not include the companion CD-ROM with practice exam that comes with the print edition. This complete, official study package includes A test-preparation routine proven to help you pass the exam “Do I Know This Already?” quizzes, which enable you to decide how much time you need to spend on each section Chapter-ending exercises, which help you drill on key concepts you must know thoroughly A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success. CCNA Collaboration CICD 210-060 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com. Michael Valentine, CCNA, CCNP, CCDP, CCVP, CCSI No. 31461, has worked in IT since 1996, and as a trainer since 2001. He is currently a Cisco trainer with Skyline Advanced Technology Services, specializing in Cisco Unified Communications and CCNA. His accessible, humorous, and effective teaching style has demystified Cisco technology for thousands of students. He has developed courseware and labs for both Cisco and its training partners, is co-author of CCNA Exam Cram (Exam 640-802), Third Edition, and is the author of CCNA Voice Quick Reference Guide. The official study guide helps you master topics on the CCNA Collaboration CICD 210-060 exam, including the following: Cisco Unified Communications components Cisco Unified Communications Manager Express administration, end user management, dial plans, and telephony features Cisco Unified Communications Manager administration, end point management, dial plan elements and interactions, and telephony and mobility features Cisco Unity Connection voicemail CM IM and Presence support CME and CUCM management and troubleshooting Monitoring Cisco Unity Connection