Download or read book Bullies Tyrants and Impossible People written by Ronald M. Shapiro and published by Crown Currency. This book was released on 2007-04-24 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The impossible people who make life’s journey so difficult are everywhere—at the office, in restaurants, on airplanes, living next door, members of your own family. They’re . . . • your “nothing is ever good enough” boss • the “no price is ever low enough” client • the next-door neighbor who redefines the meaning of paranoia • the maître d’ who looks through you as if you don’t exist • the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you Ron Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more—N.I.C.E. Their system shows you how to neutralize your emotions so you don’t just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you’re facing—the situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategically difficult (she has empirical evidence that being difficult is a strategy that gets results); or simply difficult (being difficult is his 24/7 M.O.). Then you’ll learn how to shape the outcome by controlling the encounter and, finally, how to get “unstuck” by exploring your options. Using colorful stories from all walks of life— “He called me the scum of the earth and it went downhill from there,” “First, lock all your vendors in a small room,” and “The boss from hell”—the authors bring their lessons to life, from business life to family life.

Download or read book The Power of Nice written by Ronald M. Shapiro and published by John Wiley & Sons. This book was released on 1998-09-29 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features the negotiating strategies of one of the most famous deal makers in sports history. Ronald M. Shapiro's approach is centered around the importance of building relationships. The book includes chapters on win-lose negotiation, win-win negotiation, listening, preparation, proposals, personality types, and unlocking deadlocks.

Download or read book Bullying in the Workplace written by John Lipinski and published by Routledge. This book was released on 2013-08-15 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bullying in the workplace is a phenomenon that has recently intrigued researchers studying management and organizational issues, leading to such questions as why it occurs and what causes such harassment. This volume written by experts in a wide range of fields including Industrial and Organizational psychology, Counseling, Management, Law, Education and Health presents research on relational and social aggression issues which can result in lost productivity , employee turnover and costly lawsuits. Understanding this phenomenon is important to managers and employee morale.

Download or read book The Complete Guide to Understanding Controlling and Stopping Bullies Bullying at Work written by Margaret R. Kohut and published by Atlantic Publishing Company. This book was released on 2008 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: According to the Occupational Safety and Health Administration (OSHA), more than two million workers in the United States alone are victims of workplace violence each year, leading to millions of dollars lost in employee productivity. Many people believe that bullying occurs only among school-age children and fail to acknowledge the presence and devastating effects of bullying in the workplace. It is time that this destructive issue be addressed and resolved; however, you may be asking yourself how to accomplish such a task. The Complete Guide to Understanding, Controlling, and Stopping Bullies & Bullying at Work will provide you with valuable information on the topic, as well as unique solutions to the problem. In this new book, you will learn how to identify the problem of workplace bullying, how to define the workplace bully, how to identify characteristics of a targeted employee, how to identify pathological characteristic of workplace bullies, how to bust bullying, and how to bully-proof your employees. This book also discusses the indicators of a toxic workplace, the causes of workplace bullying, reasons why workplace bullying is perpetuated and unchallenged by other employees, the connection between bullying and lethal workplace violence, and the legal aspects of bullying. Furthermore, you will learn about mob bullying, the effects of bullying on the target, and the effects of bullying on the organization. The author also covers such special topics as workplace bullying in federal, state, and local organizations; the United States armed forces; Fortune 500 companies; and medical organizations, as well as reverse bullying by employees who inappropriately assert harassment and bullying by their superiors even though they have been fairly disciplined for sub-standard job performance. This book goes one step further and provides solutions to end workplace violence, anti-bullying pledges, and examples of zero-tolerance bullying policies. If you are a manager, a supervisor, or even just an employee and you suspect bullying is occurring, you need to read this book. Whether bullying is already happening or you want to be sure it never does, The Complete Guide to Understanding, Controlling, and Stopping Bullies & Bullying at Work will provide you with everything you need to know to create a better working environment. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

Download or read book Perfecting Your Pitch written by Ronald M. Shapiro and published by Penguin. This book was released on 2014-11-25 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you’re asking for a raise, selling but holding your price, ending a relationship, or talking to children about divorce, success is predicated on planned, effective communication. Yet, most people fail to properly prepare their message. A veteran corporate attorney, sports agent, and expert consultant, Ronald M. Shapiro has spent years developing and honing his negotiation techniques. Now, Shapiro shares the bulletproof system of scripting he calls the Three D’s: Draft, Devil’s Advocate, Deliver. Illustrating his methods with fascinating real-life stories and helpful scripts, he walks readers through the process of creating an effective message, preparing for counterarguments, and delivering the results with confidence and grace. Applicable across a broad range of situations, Perfecting Your Pitch empowers us to get the results we want.

Download or read book The Power of Nice written by Ronald M. Shapiro and published by John Wiley & Sons. This book was released on 2015-01-27 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to get what you want without burning bridges In this revised and updated edition of the renowned classic The Power of Nice, negotiations expert, sports agent, New York Times bestselling author, attorney, business leader and educator, Ron Shapiro, shares the key principles of effective negotiation through a combination of a time-tested process, anecdotes, and exercises. Drawing on his unparalleled experiences from the worlds of sports, law, business and politics, as well as dealing with life issues common to us all, Shapiro takes you through the steps of his systematic approach: The Three Ps, Prepare-Probe-Propose. Learn how to use the process to empower you in negotiations. Regardless of your level of experience or the extent of your confidence, you will get what you want while building stronger relationships for the future. This updated edition contains: Significant new material including an expanded view of its applicability to a broad array of business and life challenges a new streamlined version of the Preparation Checklist a more precise understanding of the concept of WIN-win forewords by Cal Ripken, Jr., and Ambassador Charlene Barshefsky, and an Epilogue highlighting negotiation lessons from the life of Nelson Mandela The book also provides a link to reinforcement of its lessons through the website of the Shapiro Negotiations Institute. Whether you are negotiating with, among others, a customer or client, a boss or government official, or even setting a teenager's curfew or getting a last seat on an airplane, this invaluable guide will help you read the other side and bring the power of human psychology and a time-tested process to the negotiating table. If you're tired of uneven "compromise" and the feeling of being manipulated, turn the tables for good with The Power of Nice, and learn strength from the master himself.

Download or read book Analyze Act Advance written by Agustín Argelich Casals and published by Argelich Network Management Services S.L.. This book was released on 2015-02-25 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book of reflections that aims to help you think, an innovative compendium of technology and autodidactic humanism. That humanism suggests building a culture of constant improvement and renewal as a long-term strategy not only in times of crisis but also in times of growth. It is a book that is based on everyday life experiences. It is not an academic text but a book to encourage you to act smart and wise. I do hope that you find in it useful, inspirational, and motivational ideas and that it will positively impact you. We are not facing complex times, but an exciting time in which our great opportunity has not come yet. One way or another, all ages have been challenging. You just need some historical perspective to realize that we now have the best technology, the best communication between humans, and great knowledge of each other. Enjoy for free a book with more than 88000 downloads. You must help and thank the author by posting your comments and evaluations.

Download or read book Dear Bad Manager written by J’Marie Triggs and published by J'Marie Triggs. This book was released on 2023-06-29 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of working under a bad manager who makes your professional life miserable? Do you long for a positive work environment where your talents are appreciated, and your voice is heard? Look no further than "Dear Bad Manager: A Guide to Dealing with Difficult Managers." In this empowering and insightful book, you will embark on a transformative journey to overcome the challenges posed by difficult managers. With practical strategies, expert advice, and real-life stories, this guide offers a roadmap to navigate workplace dynamics and unleash your true potential. For employees seeking strategies to navigate the complexities of difficult bosses, this book provides valuable insights and actionable steps to reclaim your power and thrive in any work environment. Discover effective communication techniques, learn to set boundaries, and gain the confidence to address and resolve issues with grace and professionalism. Managers looking to improve their leadership skills and foster positive work environments will find guidance within these pages. Explore the principles of emotional intelligence, learn how to motivate and inspire your team and create a culture of respect and collaboration that drives success. Human Resources professionals and consultants specializing in employee development and well-being will also benefit from the comprehensive resources and tools offered in this book. Gain valuable insights into employee rights, conflict resolution, and fostering a healthy work-life balance to create a thriving organizational culture. "Dear Bad Manager" is your indispensable companion on the journey to professional growth and fulfillment. With its engaging writing style, practical strategies, and empowering message, this book will inspire and equip you to rise above the challenges of difficult managers and create a workplace where everyone can thrive. Don't let a bad manager hold you back any longer. Take control of your career and transform your work life with "Dear Bad Manager: A Guide to Dealing with Difficult Managers." It's time to unlock your potential and create the positive, fulfilling work experience you deserve.

Download or read book Dangerous Personalities written by Joe Navarro and published by Rodale Books. This book was released on 2014-10-07 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: What makes a narcissist go from self-involved to terrifying? In this national bestseller, Joe Navarro, a leading FBI profiler, unlocks the secrets to the personality disorders that put us all at risk. “I should have known.” “How could we have missed the warning signs?” ”I always thought there was something off about him.” When we wake up to new tragedies in the news every day—shootings, rampages, acts of domestic terrorism—we often blame ourselves for missing the mania lurking inside unsuspecting individuals. But how could we have known that the charismatic leader had the characteristics of a tyrant? And how can ordinary people identify threats from those who are poised to devastate their lives on a daily basis—the crazy coworkers, out-of-control family members, or relentless neighbors? In Dangerous Personalities, former FBI profiler Joe Navarro has the answers. He shows us how to identify the four most common "dangerous personalities"—the Narcissist, the Predator, the Paranoid, and the Unstable Personality— and how to analyze the potential threat level. Along the way, he provides essential tips and tricks to protect ourselves both immediately and in the long-term, as well as how to heal the trauma of being exposed to the destructive egos in our world.

Download or read book Sustaining Lean written by Charles Protzman and published by CRC Press. This book was released on 2022-12-30 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean is about building and improving stable and predictable systems and processes to deliver to customers high-quality products/services on time by engaging everyone in the organization. Combined with this, organizations need to create an environment of respect for people and continuous learning. It’s all about people. People create the product or service, drive innovation, and create systems and processes, and with leadership buy-in and accountability to ensure sustainment with this philosophy, employees will be committed to the organization as they learn and grow personally and professionally. Lean is a term that describes a way of thinking about and managing companies as an enterprise. Becoming Lean requires the following: the continual pursuit to identify and eliminate waste; the establishment of efficient flow of both information and process; and an unwavering top-level commitment. The concept of continuous improvement applies to any process in any industry. Based on the contents of The Lean Practitioners Field Book, the purpose of this series is to show, in detail, how any process can be improved utilizing a combination of tasks and people tools and introduces the BASICS Lean® concept. The books are designed for all levels of Lean practitioners and introduces proven tools for analysis and implementation that go beyond the traditional point kaizen event. Each book can be used as a stand-alone volume or used in combination with other titles based on specific needs. Each book is chock-full of case studies and stories from the authors’ own experiences in training organizations that have started or are continuing their Lean journey of continuous improvement. Contents include valuable lessons learned and each chapter concludes with questions pertaining to the focus of the chapter. Numerous photographs enrich and illustrate specific tools used in Lean methodology. Sustaining Lean: Creating a Culture of Continuous Improvement focuses on standard work audits, training, Lean Practitioner certification, Hoshin planning, Lean Leadership, and how to run effective meetings. The authors discuss the cultural transformation which must occur to create a Lean culture by understanding what the components are in this culture. The importance of training and the value of the person are also discussed, as is what it takes to be a Lean leader.

Download or read book Persuade written by Andres Lares and published by John Wiley & Sons. This book was released on 2021-07-07 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform your ability to persuade and negotiate with this practical new resource In Persuade: The 4-Step Process to Influence People and Decisions, accomplished sales, negotiation, and influence experts Andres Lares, Jeff Cochran, and Shaun Digan PhD deliver a concise and insightful take on how to transform your ability to persuade others regardless of the setting. In this important book you'll discover: Original research and scientific studies shedding light on the human decision-making processes that drive success and failure in virtually all interactions Real world examples and practical exercises to illustrate and practice the concepts discussed A fun yet rigorous approach of a complex subject that can be practically applied in any business situation Persuade is perfect for executives, managers, entrepreneurs, and other business leaders and will earn a place in the libraries of any professional who negotiates or influences on a regular basis. It is an invaluable resource for anyone seeking to improve their persuasion or deal-making abilities.

Download or read book What a Load of Crap You Got Mail written by Paul J. Farrell and published by Page Publishing Inc. This book was released on 2020-05-15 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: Book Delisted

Download or read book Leveraging Lean in Healthcare written by Charles Protzman and published by CRC Press. This book was released on 2018-06-28 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of a 2013 Shingo Research and Professional Publication AwardThis practical guide for healthcare executives, managers, and frontline workers, provides the means to transform your enterprise into a High-Quality Patient Care Business Delivery System. Designed for continuous reference, its self-contained chapters are divided into three primary s

Download or read book Bargaining for Advantage written by G. Richard Shell and published by Penguin. This book was released on 2006-05-02 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fully revised and updated edition of the quintessential guide to learning to negotiate effectively in every part of your life "A must read for everyone seeking to master negotiation. This newly updated classic just got even better."—Robert Cialdini, bestselling author of Influence and Pre-Suasion As director of the world-renowned Wharton Executive Negotiation Workshop, Professor G. Richard Shell has taught thousands of business leaders, lawyers, administrators, and other professionals how to survive and thrive in the sometimes rough-and-tumble world of negotiation. In the third edition of this internationally acclaimed book, he brings to life his systematic, step-by-step approach, built around negotiating effectively as who you are, not who you think you need to be. Shell combines lively stories about world-class negotiators from J. P. Morgan to Mahatma Gandhi with proven bargaining advice based on the latest research into negotiation and neuroscience. This updated edition includes: This updated edition includes: · An easy-to-take "Negotiation I.Q." test that reveals your unique strengths as a negotiator · A brand new chapter on reliable moves to use when you are short on bargaining power or stuck at an impasse · Insights on how to succeed when you negotiate online · Research on how gender and cultural differences can derail negotiations, and advice for putting relationships back on track

Download or read book Football Rising to the Challenge written by Geoffrey R. Scott and published by Jones & Bartlett Learning. This book was released on 2006 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: FOOTBALL Rising to the Challenge will help college football and rookie football players who are considering a career in the pros prepare for certain challenges and learn to overcome them. It includes advice on financial career aspects; agent issues; mental and emotional preparation; dealing with the media; balancing personal goals with team interests; and endorsement deals. This volume has forty-seven original essays written by more than thirty-five well-known professional athletes, college and professional coaches, NFL team and league administrators, agents, lawyers, and others who have experience in the field.

Download or read book The Lean Practitioner s Field Book written by Charles Protzman and published by CRC Press. This book was released on 2016-04-05 with total page 1628 pages. Available in PDF, EPUB and Kindle. Book excerpt: While there are numerous Lean Certification programs, most companies have their own certification paths whereby they bestow expert status upon employees after they have participated in or led a certain number of kaizen events. Arguing that the number of kaizen events should not determine a person's expert status, The Lean Practitioner's Field Book: Proven, Practical, Profitable and Powerful Techniques for Making Lean Really Work outlines a true learning path for anyone seeking to understand essential Lean principles. The book includes a plethora of examples drawn from the personal experiences of its many well-respected and award-winning contributors. These experts break down Lean concepts to their simplest terms to make everything as clear as possible for Lean practitioners. A refresher for some at times, the text provides thought-provoking questions with examples that will stimulate learning opportunities. Introducing the Lean Practitioner concept, the book details the five distinct Lean Practitioner levels and includes quizzes and criteria for each level. It highlights the differences between the kaizen event approach and the Lean system level approach as well as the difference between station balancing and baton zone. This book takes readers on a journey that begins with an overview of Lean principles and culminates with readers developing professionally through the practice of self-reliance. Providing you with the tools to implement Lean tools in your organization, the book includes discussions and examples that demonstrate how to transition from traditional accounting methods to a Lean accounting system. The book outlines an integrated, structured approach identified by the acronym BASICS (baseline, analyze, suggest solutions, implement, check, and sustain), which is combined with a proven business strategy to help ensure a successful and sustainable transformation of your organization.

Download or read book Dare to Prepare written by Ronald M. Shapiro and published by Currency. This book was released on 2009-02-24 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the course of a forty-year career in the worlds of law, sports, business, and politics, Ron Shapiro has worked with and advised an incredible variety of people. What he’s found is that the secret ingredient for getting into the winner’s circle is simply the discipline of methodical preparation: that old-school, step-by-step way of having all your ducks in a row, whether you are an executive getting ready to do a deal or make a speech; a pitcher studying the traits of opposing hitters and keeping a meticulous notebook of their strengths and weaknesses; an international trade negotiator who knows all about the issues and the people on the other side before sitting down at the table; or a surgeon who rehearses like a classical musician. Deep down, you know you should do it. But how often do you wing it and fly by the seat of your pants because “Gosh, I don’t have time . . . I’ve done this before . . . I know what I’m doing”? It is obvious that you have to get ready for whatever game you’re playing, but all too frequently methodical preparation is the missing ingredient in today’s world of instant analysis, easy access to information, and glibness that sounds good at first but is unconnected with the reality at hand. In Dare to Prepare, successful people such as wine guru Robert Parker, investment legend Bill Miller, pianist Leon Fleisher, Goldman Sachs partner Lisa Fontenelli, broadcaster Bob Costas, firefighter Ann Marie Tierney, New York Mets manager Willie Randolph, and many others share the way they apply discipline in preparing for career-changing games, deals, meetings, and interviews. Cal Ripken Jr. played thousands of games in the major leagues but prepared for each like it was his first. NPR host Liane Hansen has interviewed countless people but approaches each interview with the same meticulous research time and time again. Make sure there are no slips “twixt cup and lip” as you get ready for your next personal or professional challenge by daring to prepare.