Download or read book Beyond Satisfaction written by Breanne Dyck and published by Createspace Independent Publishing Platform. This book was released on 2016-10-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Breanne always provides clear and specific help for customer experiences that exceeds what I could create on my own. She truly is a course design rockstar." - Chris Guillebeau, NYT Bestselling Author, The $100 Startup ``Breanne's powerful blend of learning strategies and their application to the online marketplace has completely changed my business. If you're ready to build your next highly profitable online course, program or workshop but don't want to settle for less-than-transformational results, you need to read `Beyond Satisfaction'.'' - Tara Gentile, Creator of Quiet Power Strategy(r) Every day, inboxes the world 'round are inundated with emails from authors, marketers, podcasters and bloggers all talking about one thing: online courses. Email after email from every corner of the online world, extolling the virtues of getting into the online teaching game, exclaiming that online courses are the perfect solution for scaling and growing a business. As the tidal wave of online courses gains speed and volume, simply having a course is that satisfies customers is no longer good enough. If your business is to grow and thrive, you need to create transformational learning experiences that delight customers. That's where Beyond Satisfaction comes in. In Beyond Satisfaction, you'll discover the underlying principles of transformative learning. With extensive case studies and action steps, you'll be able to easily apply the principles to your own courses and programs. No longer will you have to wonder what it takes to create the transformational online course, workshop or program you've been dreaming of. With Beyond Satisfaction, you get a playbook for creating a course that truly gets results. If you-or your customers-are getting jaded about the online course marketplace, this book is for you. If you're just getting started with online training and want to create something remarkable, this is for you. If you want to maximize your impact and make a dent in the world, this book is for you. It's time to go Beyond Satisfaction.
Download or read book Satisfaction A Behavioral Perspective on the Consumer written by Richard L. Oliver and published by Routledge. This book was released on 2014-12-18 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Download or read book Satisfaction written by Chris Denove and published by Penguin. This book was released on 2007-06-26 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.
Download or read book GRASPED Beyond Business written by Steven Brough and published by GRASPED Digital. This book was released on 2024-02-29 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt: "GRASPED Beyond Business" presents a transformative guide for those seeking to intertwine personal growth with professional development. It offers 20 innovative strategies, such as Blue Sky Thinking, Value-Added Services, and Sustainable Business Practices, designed to enhance both personal well-being and business acumen. The book serves as a comprehensive manual for achieving excellence in a world where personal and professional boundaries are increasingly blurred. This book's USP lies in its holistic approach, seamlessly integrating personal development strategies with innovative business tactics. Unlike other guides that focus solely on either professional success or personal growth, "GRASPED Beyond Business" bridges the gap, providing a balanced roadmap for thriving in both realms. Embark on a journey of innovation and growth with "GRASPED Beyond Business." This guide is your companion through the labyrinth of personal and professional development, offering fresh perspectives on achieving success and fulfillment in today's interconnected world.
Download or read book Beyond Customer Satisfaction to Customer Loyalty written by Keki R. Bhote and published by Amacom Books. This book was released on 1996 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.
Download or read book Satisfaction written by Gregory Berns and published by Macmillan. This book was released on 2006-08-08 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Draws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.
Download or read book Off Balance written by Matthew Kelly and published by Penguin. This book was released on 2011-09-15 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: The prescriptive follow-up to the New York Times bestseller The Dream Manager. One of the major issues in our lives today is work-life balance. Everyone wants it; no one has it. But Matthew Kelly believes that work- life balance was a mistake from the start. Because we don't really want balance. We want satisfaction. Kelly lays out the system he uses with his clients, his team, and himself to find deep, long-term satisfaction both personally and professionally. He introduces us to the three philosophies of our age that are dragging us down. He shows us how to cultivate the energy that will give us enough battery power for everything we need and want to do. And finally, in five clear steps, he shows us how to use his Personal & Professional Satisfaction System to establish and honor our biggest priorities, even if we spend a lot more time on some of the lesser ones.
Download or read book Beyond Facts written by Carmen Pagés and published by Inter-American Development Bank. This book was released on 2008-01-01 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Traditionally, the concept of quality of life has been viewed through objective indicators. Beyond Facts looks at quality of life through a new lens, namely, the perceptions of millions of Latin Americans. Using an enhanced version of the recently created Gallup World Poll that incorporates Latin America-specific questions, the Inter-American Development Bank surveyed people from throughout the region and found that perceptions of quality of life are often very different from the reality. These surprising findings have enormous significance for the political economy of the region and provide a wealth of information for policymakers and development practitioners to feast upon.
Download or read book Collected Philosophical Papers written by E. Levinas and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Brands That Rock written by Roger Blackwell and published by John Wiley & Sons. This book was released on 2004-05-03 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: The unique ability of rock and roll to inspire fanatical support from its customers is undeniable; the loyalty showered upon the Rolling Stones, Elton John, Aerosmith, and others who create it, unmatched; and the lessons for corporate America, endless. In the past, business leaders have looked to the successes of other firms to guide their own strategies for increasing market share and capturing more consumer attention, spending, and loyalty. However, in today’s hyper-competitive marketplace, managers are looking for ways to shake, rattle, and roll corporate America’s traditional marketing and branding mindset. In Brands That Rock, Roger Blackwell and Tina Stephan, co-authors of best-selling Customers Rule! and From Mind To Market, take readers behind the music to uncover how businesses can create brands that become adopted by culture and capture a long-term position in the marketplace. Brands That Rock takes a unique, behind-the-music look at how businesses can increase brand awareness, customer loyalty, and profits by implementing some of the same strategies that legendary bands have used to transform customers into fan and create deep, emotional connections with them. Aerosmith and Madonna offer insight into how to evolve a brand to remain relevant in the marketplace without alienating current fans, while the Rolling Stones and KISS prove that successful execution at all levels of the brand experience are key to capturing long-term loyalty. Stephan and Blackwell also examine how businesses, from Victoria’s Secret and Wal-Mart to Cadillac and Kraft, have implemented ‘rock and roll strategies’ to become adopted by culture and secure fans in their own right. Filled with fun anecdotes and interviews from industry insiders, Brands That Rock will relate to managers who grew up with classic rock, showing them how build iconic brands, and delight fans decade after decade. Roger D. Blackwell (Columbus, OH) is President of Roger Blackwell Associates, a consulting firm that works with Fortune 500 companies in the areas of consumer trends, strategy, e-commerce, and global business. A highly sought-after speaker, he is also Professor of Marketing at the Fisher College of Business at The Ohio State University. Tina Stephan (Columbus, OH and New York, NY) is Vice President of Roger Blackwell Associates. Together, they have collaborated on eight books, including Customers Rule! and From Mind to Market, and numerous articles and research projects.
Download or read book Temple Care written by Sonja Chisolm and published by AuthorHouse. This book was released on 2010-08 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Or do you not know that your body is the temple of the Holy Spirit who is in you, whom you have from God, and you are not your own? For you were bought at a price; therefore glorify God in your body and in your spirit, which are God's. 1 Corinthians 6:19 & 20 NKJV The Temple Care Workbook is designed for spiritual enlightenment and practical transformation in the areas of weight loss, weight maintenance and nutritional health. How you care for your body is a spiritual issue, being that it is intended to be the permanent residence of God's very Spirit! Temple Care goes beyond health/bodily and psychological issues. Ultimately, God has created your body to be a spiritual place for holy use and Spirit led care. Therefore, evoking God's Spirit to empower your spirit in overcoming the destructive desires of your flesh is the only true way to break the bondage of your fleshly appetite. If you are trying to discipline your flesh through your own willpower, then you will often experience great frustration, deceive yourself about the source of your true power, and have temporary success. Growing through the process of truly developing your spiritual nature will bring about long lasting, often completely liberating change in your mind, body and spirit! Temple Care is about walking you through this exciting process of transformation and liberation!
Download or read book Commercial Due Diligence written by Peter Howson and published by CRC Press. This book was released on 2016-05-23 with total page 414 pages. Available in PDF, EPUB and Kindle. Book excerpt: Commercial Due Diligence (CDD) is about telling the difference between superior businesses and poor businesses, which is why this book is a mixture of business strategy, marketing analysis and market research. However CDD is not about the bland application of analytical techniques, it's about understanding how businesses and markets work and what is really important for profits and growth. Commercial Due Diligence is written by someone with over 25 years' experience of practical strategic analysis who nonetheless has a strong academic grounding. For the first time here is a book that deals with the essentials of strategic analysis with the practitioner's eye. If you are in the business of formulating company strategy, and you want to see how to apply the theories and understand in practical terms what works, when, and what can go wrong, this is the book for you.
Download or read book Total Quality Management written by Joel E. Ross and published by Routledge. This book was released on 2017-10-06 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are: A new chapter on the emerging Theory of Constraints Expanded treatment of Process Management Eleven new readings Ten new cases Chapter examples of TQM at 12 Baldrige winning organizations End of chapter recommendations for further reading Revised and updated textual material The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case. Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.
Download or read book Measuring Well being written by Matthew T. Lee and published by Oxford University Press. This book was released on 2021 with total page 625 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This edited volume explores conceptual and practical challenges in measuring well-being. Given the bewildering array of measures available, and ambiguity regarding when and how to measure particular aspects of well-being, knowledge in the field can be difficult to reconcile. Representing numerous disciplines including psychology, economics, sociology, statistics, public health, theology, and philosophy, contributors consider the philosophical and theological traditions on happiness, well-being and the good life, as well as recent empirical research on well-being and its measurement. Leveraging insights across diverse disciplines, they explore how research can help make sense of the proliferation of different measures and concepts, while also proposing new ideas to advance the field. Some chapters engage with philosophical and theological traditions on happiness, well-being and the good life, some evaluate recent empirical research on well-being and consider how measurement requirements may vary by context and purpose, and others more explicitly integrate methods and synthesize knowledge across disciplines. The final section offers a lively dialogue about a set of recommendations for measuring well-being derived from a consensus of the contributors. Collectively, the chapters provide insight into how scholars might engage beyond disciplinary boundaries and contribute to advances in conceptualizing and measuring well-being. Bringing together work from across often siloed disciplines will provide important insight regarding how people can transcend unhealthy patterns of both individual behavior and social organization in order to pursue the good life and build better societies"--
Download or read book The Disaster Film as Social Practice written by Joseph Zornado and published by Taylor & Francis. This book was released on 2024-07-26 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Surveying disaster films from a Lacanian psychoanalytic perspective, this book explores the disaster film genre from its initial appearance in 1933 (The Grapes of Wrath, 1933) to its present-day form (Don’t Look Up!, 2021), laying bare the ideological unconscious at work within the genre. The Disaster Film as Social Practice examines environmental science, history, film and literature in its interdisciplinary analysis of the disaster film genre. It explores the interplay, and the dichotomy, of “restorative” and “reflective” disaster narratives. An analysis of cinema's role in symbolizing and managing collective anxiety around disaster and death narratives examines how disaster films, through their narrative structures and symbolic elements, contribute to the public's understanding and emotional processing of real-world threats, and how cinematic narratives shape and are shaped by public and private ideological discourses, reflecting deeper psychological and environmental truths. Finally, the book offers an overview of how the transformation of the disaster film genre over time tells a history through imagining the worst. Providing a nuanced understanding of the disaster film genre and its significance in contemporary culture and thought, this book will be of interest to scholars and students of film studies, cultural studies, media studies, and environmental studies.
Download or read book Intervention of the Other written by David Ross Fryer and published by Other Press, LLC. This book was released on 2020-10-06 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Intervention of the Other deftly brings the thought of Emmanuel Levinas and Jacques Lacan into fruitful dialogue through a comparative analysis of these two seemingly disparate thinkers. Emmanuel Levinas, Lithuanian-born French phenomenologist of the nonphenomenon, and Jacques Lacan, controversial French psychoanalyst and (post)structuralist theorist of the Freudian Unconscious, lived and wrote in the same city, at the same time, among the same colleagues, often using the same language and the same sources, sometimes writing to the same audiencesóand yet they never wrote to or about one another. Following Sartre, Levinas thought that Freud had fundamentally misunderstood the nature of consciousness when he posited the Unconscious as a second, but hidden, consciousness. Despite this suspicion of psychoanalysis, however, Levinasí own work celebrated a certain something that could not be contained by thought. For his part, Lacan was suspicious of philosophical ethics. He subscribed to a Freudian critique of ethics as pathogenic. Nevertheless, he saw his own work as fundamentally about a kind of ethics, specifically an ethics concerned with how people live their lives in an already normative society. While the two never engaged with each otherís thought directly, Levinas and Lacan were interested in many of the same questions: What is the nature of the self? What is it to be a subject? Can the ethical be grounded in a post-foundationalist world? Through close textual analysis, David Ross Fryer shows how Levinas and Lacan offer two ways of positing the ethical subject in the post-humanist landscape of contemporary thought.
Download or read book Financial Services Marketing written by Christine Ennew and published by Routledge. This book was released on 2013-07-18 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition balances the theoretical and the practical for advanced undergraduates, those specialising in financial services at postgraduate level, individuals undertaking professional courses such as those offered by the IFS School of Finance, and employees working within the financial services sector. Ennew & Waite draw from global business cases in both B2B and B2C marketing, taking a unique approach in terms of structure by splitting discussion between marketing for acquisition and marketing for retention. This fully updated and revised second edition features: A revised approach to the industry in the light of the global financial crisis, including ethical considerations, consumer confidence issues, and new approaches to regulation New sections on e-commerce and its impact on customer relationships New case studies and vignettes A new companion website to support teaching, including PowerPoint slides, test bank questions, additional cases and cameo video mini-lectures. Financial Services Marketing 2e will help the student and the practitioner to develop a firm grounding in the fundamentals of financial services strategy, customer acquisition and customer development. Reflecting the realities of financial services marketing in an increasingly complex sector, it provides the most up-to-date, international and practical guide to the subject available.
