Download or read book Beyond Frontline Excellence written by Anchal Andrews and published by Partridge Publishing Singapore. This book was released on 2015-11-17 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The frontline staff needs to go beyond rehearsed responses to customers to get the cutting edge over competition. To do this, individuals are required to know their potential and power intrinsically. This can be done by identifying the role of spirituality in everyday living and then bring it to customer service. This book brings a new approach to business relationships, with present and future customers, taking customer service beyond excellence by integrating it with spirituality. Anchal calls this approach Beyond Frontline Excellence.

Download or read book Eves Against The Odds Volume II written by Bhavesh Kothari, Hariharan Iyer and published by Notion Press. This book was released on 2022-08-20 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Eves Against The Odds, an initiative by Billennium Divas, is back with its second edition with 25 more powerful women entrepreneurs joining the bandwagon to share their incredible stories. After the stupendous success of Volume I, this edition is simply taking forward the mission to provide women entrepreneurs with a platform to showcase their journey. Just like last time, they were given a framework to present their stories in their own words. Billennium Divas’s mission is to provide a global platform to enterprising women who believe in their dreams and enable their growth by providing learning and mentoring opportunities. Eves Against The Odds series is a showcase of this commitment. Visit our inspiring Eves at www.evesagainsttheodds.com.

Download or read book Beyond the Sprint written by DANIELE DAVI' and published by Daniele Davi'. This book was released on 2024-05-10 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock the Secrets of Agile Leadership with this indispensable guide by Daniele Davì. Designed for Agile practitioners at every level, from scrum masters to CTOs, this book offers a wealth of insights to propel your career forward. Dive into over 50 thought-provoking articles that delve into the evolution, challenges, and advantages of Agile in today's fast-paced world. For scrum masters and Agile coaches, discover invaluable strategies for navigating organizational change and fostering a culture of continuous improvement. Agile practitioners will uncover hidden truths behind Agile practices and gain practical tips for driving positive change within their teams. Product owners will learn how to cultivate an Agile mindset and envision the future of their products. Senior developers and engineering managers will find guidance on overcoming common Agile anti-patterns and unlocking organizational success. And for CTOs and DevOps professionals, this book provides essential insights into Agile transformation and the keys to fostering innovation and driving business agility. Whether you're looking to succeed in your current role or advance your career to new heights, this book is your essential companion for mastering Agile leadership and achieving lasting results. In Part One, journey through the pre-Agile era and witness the evolution of business agility. Uncover the hidden truths behind Agile definitions, practices, and frameworks, and gain valuable insights from real-world experiences. For scrum masters and Agile coaches, discover invaluable strategies for navigating organizational change and fostering a culture of continuous improvement. In Part Two, explore the Agile landscape and gain practical tips for driving positive change within your teams. Product owners will learn how to cultivate an Agile mindset and envision the future of their products. Senior developers and engineering managers will find guidance on overcoming common Agile anti-patterns and unlocking organizational success. In Part Three, empower your organization with the keys to unlocking success. Discover essential insights into Agile transformation and learn how to foster innovation and drive business agility. In Part Four, gain valuable insights into coaching Agile organizations and cultivating an Agile mindset. Learn practical tips and techniques to drive positive change and achieve lasting results. In Part Five, master Agile leadership and achieve lasting results. Whether you're looking to succeed in your current role or advance your career to new heights, this book is your essential companion for mastering Agile leadership and achieving lasting results.

Download or read book Beyond Heroes written by Kim Barnas and published by ThedaCare Center for Healthcare Value. This book was released on 2014-04-29 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes that leave not only patients and quality care at risk, but also increase costs. This is the story of an organization breaking that habit. Like a growing number of healthcare organizations around the world, ThedaCare, Inc. has been using lean thinking and the principles of the Toyota Production System to improve quality of care, reduce waste, and become more reliable. But lean thinking was incompatible with ThedaCare’s old top-down, hero-based system of management. Kim Barnas, former SVP of ThedaCare, shows us how she and her team created a management system that is stable and lean, to spur continuous improvement. Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way. Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.

Download or read book Clinical Nurse Leaders Beyond the Microsystem written by James L. Harris and published by Jones & Bartlett Learning. This book was released on 2021-08-04 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clinical Nurse Leaders Beyond the Microsystem: A Practical Guide, Fourth Edition is a core resource for CNLs which imparts the competencies necessary to lead improvement teams, analyze data, and ensure delivery of quality, safety, and value-based care in any healthcare setting.

Download or read book Education and Labour Party Ideologies 1900 2001 and Beyond written by Denis Lawton and published by Psychology Press. This book was released on 2005 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: An analysis of the relationship between labour party values and beliefs and educational ideas since 1900.

Download or read book Line of Sight written by Robert Courser and published by Simon and Schuster. This book was released on 2024-01-09 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Line of Sight, Robert Courser offers five keys for bridging the gap between strategy and execution so leaders and executives can grow their business. What do you do if you struggle to grow and scale your company? How do you bridge the gap between your goals and their successful execution? In this down-to-earth book, Robert Courser and Olivier Aries share actionable insights to help owners and leaders of small and medium-sized businesses get—or get back—into growth mode. With easy-to-digest examples and stories, they encourage leaders to apply simple, time-tested practices to execute better. A former chef with a knack for excellence, Courser advocates the importance of good alignment in all aspects of operations—having the right ingredients at the right time and the right place to ace the recipe of growth. Leaders who want to be firmly in control of their business will find here actionable insights at a time when uncertainty requires making constant changes and staying nimble: be clear about your strategy, be a principled leader, use relevant metrics, set a structure that enables individuals to prioritize the right tasks, and nurture your employees. In all, understand and manage the five keys for successful execution. Using simple tools and a self-assessment guide to help implement the book’s recommendations, Line of Sight will be the back-pocket companion for any executive looking to lead a healthy business.

Download or read book Pursuing Excellence written by Brian Strobel and published by CRC Press. This book was released on 2020-12-06 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for the people who lead our companies. Our world suffered a staggering blow. We will recover. Many of our companies are still suffering. Some of them will not recover. We’re in a time of disruption. A company’s culture will play a big part in managing through this disruption. Senior leaders must establish a clear purpose, a strong set of core values, and a plan to translate strategy into action. Companies will be seeking to transform, to become more efficient and resilient. Most attempts to do so fail. They fail because we try to solve the wrong problem with the wrong system. We attempt to change the way people act. But to achieve sustained improvement, we must focus on changing the way they think. Over the last thirty years, we’ve experimented with Lean, Six Sigma, and other improvement initiatives. Each failed to move beyond average performance and sustain transformational improvement. Average then became a learned behavior. To move forward, we must unlearn some things. We must change our problem definition and our defined systems. And we can do this by framing the problem through the lens of Operational Excellence.

Download or read book A Playbook for Habitual Excellence written by Mark Graban and published by . This book was released on 2020-09-09 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every leader aspires to be excellent, to inspire excellence, and to lead a great organization. The question, of course, is how to achieve these goals. One possible path is to understand and learn from leaders whose principles and practices have demonstrated the "how." One such leader is Paul H. O'Neill, Sr. (1935-2020), former U.S. Treasury Secretary, former CEO of Alcoa, and a person who impacted U.S. healthcare policy and played an integral role throughout Value Capture's history. Paul would often ask other leaders, "What do you want your legacy to be?" He asked that as a way to get people to think well beyond themselves at that moment, and think of what they could influence and build in themselves and others for a better future. One element of Paul's legacy is the speeches that he gave over the years, sharing his experiences as a leader, to try to provide other leaders with guidance on how to achieve goals of excellence. "A Playbook for Habitual Excellence: A Leader's Roadmap from the Life and Work of Paul H. O'Neill, Sr." collects a few of Paul's most notable speeches and Senate testimony. The principles that were Paul's True North are made clear, and hopefully, will help light the path that you take as a leader. We hope you find his words to be inspiring, informative, and useful.All royalties are being donated to one of Paul's favorite causes, The Neighborhood Academy.

Download or read book Delivering Safety Excellence written by Michael M. Williamsen and published by John Wiley & Sons. This book was released on 2021-05-11 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delivering Safety Excellence Discover how to overcome a culture of inadequately addressing risk and thereby achieve safe working practices from a leader in the field Delivering Safety Excellence: Engagement Culture At Every Level provides an in-depth and practical overview of how to energize frontline employees, supervisors, managers, and leaders to overcome and solve regularly occurring safety concerns. The book teaches readers how to resolve dysfunctional safety cultures by engaging employees at all levels. This cross functional engagement culture regularly builds safe and effective working practices that eliminate regulatory, financial, and personal risk shortfalls while encouraging profitability and efficiency. The distinguished author shows how culture improvement processes and models can be utilized to improve the performance all across an organization. The material is presented in dialogue format using case studies to highlight the relationship between the concepts discussed and their application in the real world. You’ll discover how to implement real solutions in industries of all types and in organizations of all sizes using practical and concrete strategies tested by the author in regions and varying cultures around the world. Readers will also benefit from the inclusion of: A thorough introduction to rapidly resolving the many common deficiencies in safety culture, including scarce regulatory and cultural materials and a lack of support, trust, and credibility for safety officers Practical discussions of how urgency can obstruct a consistent culture of safety, performance, and prudence Explorations of behavior-based safety, the injury plateau, the Occupational Health and Safety Act, and a dynamic model of safety weaknesses that lead to injuries Perfect for safety officers at all levels of organizations of any size, Delivering Safety Excellence: Engagement Culture At Every Level will also earn a place in the libraries of executives, managers, leaders, supervisors, and employees who seek a one-stop reference for how to build a safe and profitable company.

Download or read book Marketing Performance written by Thomas Bauer and published by John Wiley & Sons. This book was released on 2016-05-26 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drive marketing ROI with an investor's mindset and a proven toolkit Top marketers today don't shy away from financial accountability. In fact, they actively seek to account for the return on their companies' investments in marketing – because they want their budget to make a difference for their brands and for their business: more relevant messages, more effective campaigns, more satisfied customers, more profitable promotions, higher returns to shareholders. If this is how you think about marketing, this book is for you. It is a book for CMOs who adopt an investor's mindset, and it deals with the most pressing marketing performance questions. This isn't a work of theory. This is a hands-on guide to better marketing for top managers, neatly packaged into ten concise chapters that are just right for a short-haul flight. Learn how to: Increase sales with smarter fund allocation Reduce marketing costs without sacrificing effectiveness Strengthen the role of marketing with quantified ROI Build capabilities for sustainable performance improvements Marketing Performance delivers expert insight, a wealth of proven success factors, and real-life case studies that will help you drive marketing performance and grow your business.

Download or read book Customer Service Excellence written by Debra J. MacNeill and published by McGraw Hill Professional. This book was released on 1993-05 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for handling customer complaints, probing for customer needs, and satisfying customer expectations.

Download or read book Beyond Great written by Arindam Bhattacharya and published by PublicAffairs. This book was released on 2020-10-06 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great is no longer good enough. Beyond Great delivers a powerful new playbook of 9 core strategies to thrive in a post-COVID world where all the rules of the game are being re-written. Beyond Great answers to two fundamental questions which face business leaders today in a world shaped by daunting and disruptive technological, economic, and social change. First, what is outstanding performance in this new volatile era? Second, how do we build competitive advantage in a world with new and often uncertain rules? Supported by years of research and hands-on consulting practice, this book presents a comprehensive framework for building a high performing, resilient, adaptive, and socially responsible global company. The book begins by taking an incisive look at these disruptive forces transforming globalization, including economic nationalism; the boom in data flows and digital commerce; the rise of China; heightened public concerns about capitalism and the environment; and the emergence of borderless communities of digitally connected consumers. Distilled from the study of hundreds of companies and interviews with dozens of business leaders, the authors have distilled nine core strategies – the new winning playbook of the 21st century. Beyond Great argues that business leaders today must lead with a new kind of openness, flexibility and light-footedness, constantly layering in new strategies and operational norms atop existing ones to allow for "always-on" transformation. Leaders must master a whole new set of rules about what it takes to be "global," becoming shapeshifters adept at handling contradiction, multiplicity, and nuance. This book will show them how.

Download or read book Affordable Excellence written by William A. Haseltine and published by Brookings Institution Press. This book was released on 2013 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Today Singapore ranks sixth in the world in healthcare outcomes well ahead of many developed countries, including the United States. The results are all the more significant as Singapore spends less on healthcare than any other high-income country, both as measured by fraction of the Gross Domestic Product spent on health and by costs per person. Singapore achieves these results at less than one-fourth the cost of healthcare in the United States and about half that of Western European countries. Government leaders, presidents and prime ministers, finance ministers and ministers of health, policymakers in congress and parliament, public health officials responsible for healthcare systems planning, finance and operations, as well as those working on healthcare issues in universities and think-tanks should know how this system works to achieve affordable excellence."--Publisher's website.

Download or read book Beyond Burnout Second Edition Overcoming Stress in Nursing Healthcare for Optimal Health Well Being written by Suzanne Waddill-Goad and published by Sigma Theta Tau. This book was released on 2023-04-14 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book came at the perfect time… The information is very helpful, and it’s just nice to know so many others have similar challenges.” Trenda Ray, PhD, RN, NEA-BC Chief Nursing Officer Associate Vice Chancellor for Patient Care Services Clinical Assistant Professor, UAMS College of Nursing “Another edition of renewable energy reminding us to be our best! This book takes us on a journey through stress, burnout, and post-traumatic stress and sparks innovative solutions.” Kristin Christophersen, DNP, MBA, RN, NEA-BC, CENP, CPHQ, CLSSGB, FACHE Healthcare Executive and Owner, VitalNow LLC “Beyond Burnout is timely, relevant, and critical to understanding the stressors that plague healthcare today.” Cindi M. Warburton, DNP, FNP Executive Director, Northwest Organization of Nurse Leaders Healthcare professions typically attract those who give deeply of themselves to make a positive difference in others’ lives. But that giving can come at a significant price: burnout. While the healthcare vocation offers myriad options in work settings and career paths, it can also involve tremendous amounts of stress because of long shifts, mental and physical exhaustion, patient challenges, and regulatory changes. When stress and fatigue overtake a healthcare provider’s ability to adequately cope with physically and emotionally taxing circumstances, burnout is often the result, potentially leading to compromises in quality and patient safety. Since the publication of the first edition of this book, the COVID-19 pandemic has only added dramatically to nurses’ and other healthcare providers’ stress, exacerbating existing problems with strained resources and labor shortages. In Beyond Burnout, Second Edition, author Suzanne Waddill-Goad adds new strategies and up-to-date, data-driven information for building hardiness and resilience so that nurses and other healthcare workers can successfully navigate their increasingly challenging environment while reducing stress and preventing burnout. TABLE OF CONTENTS Chapter 1: The Effects of Inherent Stress Chapter 2: A Slice of Reality Chapter 3: Nursing and Healthcare Professions: Art vs. Science Chapter 4: The Impact of Leadership in Nursing and Healthcare Chapter 5: Professional Integrity Chapter 6: The Internal Strain of Silos Chapter 7: The Social Milieu (Culture) Chapter 8: The Clout of Allies Chapter 9: Planning Intentional Quality and Safety Chapter 10: Beyond Burnout: Promoting Optimal Health and Well-Being Chapter 11: Burnout and the Nursing or Healthcare Student Chapter 12: Looking Toward the Future

Download or read book Looking Beyond the Runway written by Nawal K. Taneja and published by Routledge. This book was released on 2016-12-05 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: The global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a "new normal." Who would have imagined a few years ago that: - a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines because they perceive the product to be better, - airlines would generate up to a third of their total income from non-ticket revenue, - many low-cost airlines would add complexity to their original simple business models through the development of code-share agreements, the use of global distribution systems, and travel agents to distribute their seats, - Jetstar, a low-cost subsidiary of Qantas, would grow faster and be more profitable than its parent, - a survey carried out by Ryanair would show that 42 percent of passengers would be willing to stand on short (one hour) flights if they could pay 50 percent less than seated passengers, - passengers could pay as little as US$2,000 for a transatlantic Business Class ticket on top-brand airlines, - Lufthansa would have ownership in airlines based in Austria, Belgium, Italy, Switzerland, Turkey, the UK, and the US, and that it would continue to pursue equity ownership in airlines based in Poland and Scandinavia, or - the Japanese and Canadian governments would struggle to find different ways to bail out their heretofore flag carriers? To deal with this upcoming "new normal", airlines have to go beyond their short-term circumstantial strategies - they need strategic renewal of their ageing business model. In this candidly-written book, Nawal Taneja explains what will separate the winners from the losers. He maintains the leaders will be the airlines that: (1) exploit this crisis-driven change to their best advantage, (2) learn to work around the airline-inherent constraints that prevent them from running their businesses just like other businesses, (3) learn from successes and failures of other global enterprises, (4) sharpen their business intelligence, analytics, and strategic agility, and (5) proactively explore the "pockets of growth" in this emerging-markets century. To help airline executives become informed of new competitive games, the author analyzes numerous business sectors such as auto, hospitality, retail, technology, and entertainment. For example, relevant lessons can be learned from the strategic mistakes made by the US automakers. Likewise, emergent and compelling insights can be gained in superior customer experience from Ritz Carlton and Zappos, and in value-creating innovation from Cirque du Soleil and Zipcar. The book also features a multitiude of forewords from airlines and related businesses to provide readers with multiple perspectives on the changing landscape in the global airline industry. Nawal Taneja is a career analyst of the global airline industry with wide-ranging experience in the aviation industry, academia, and public policy. Encouraged by industry executives, he has written five other books for practitioners in the global airline industry, including FASTEN YOUR SEATBELT: The Passenger is Flying the Plane and Flying Ahead of the Airplane.

Download or read book Beyond C L R James written by John Nauright and published by University of Arkansas Press. This book was released on 2014-11-01 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beyond C. L. R. James brings together essays analyzing the intercon¬nections among race, ethnicity, and sport. Published in memory of C. L. R. James, the revolutionary sociologist and writer from Trinidad who penned the famous autobiographical account of cricket titled Beyond a Boundary, this collection of essays, many of which originated at the 2010 conference on race and ethnicity in sport at the University of West Indies, Cave Hill in Barbados, cover everything from Aborigines in sport and cricket and minstrel shows in Australia to Zulu stick fighting and football and racism in northern Ireland. The essays, divided into four sections that include introductory comments by each editor, are written by some of the more well-known sport historians in the world and characterized by a focus on the role of culture and sport in society in the context of both political economies and the state as well as colonial and postcolonial struggles. Included also are discussions on how sport at once brings people together, shapes the identities of its participants, and reflects the continuing search for social justice.