Download or read book ITIL Intermediate Certification Companion Study Guide written by Helen Morris and published by John Wiley & Sons. This book was released on 2016-04-18 with total page 1272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.

Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Download or read book Leadership and Management Case Studies in Training in Higher Education in Africa written by Johann Mouton and published by African Books Collective. This book was released on 2015-08-06 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has been a resurgence of interest in training programmes for higher education leaders and management (HELM) at African universities in recent times. Although there have been a few cases of evaluation studies of such programmes in Africa, a more systematic review of the lessons learnt through these programmes has not been done. This book aims to document and reflect on the learnings from intervention programmes at three African higher education councils. It is clear that university leaders face many leadership and management challenges. This is the starting point of the book.

Download or read book The Manager s Guide to Bullies in the Workplace written by Vali Hawkins Mitchell and published by Rothstein Publishing. This book was released on 2016-07-15 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a manager, you can usually handle disruptive employees. But sometimes, their emotional states foster workplace tension, even making them a danger to others. Your own confidence is at risk. In The Manager’s Guide to Bullies in the Workplace: Coping with Emotional Terrorists, noted counselor Dr. Vali Hawkins Mitchell gives you sensible advice for keeping the bully from dominating the workgroup and destroying productivity – and maintaining your own healthy emotional balance at the same time. Sometimes the difficult person is an overt physical bully, which makes it easy to simply fire the person. Much of the time, however, the problems are more subtle and build up over periods of time. They undermine your ability to manage your team – and they can spread to the rest of the team, destroying teamwork and productivity. In this short book, Dr. Vali helps you to: Recognize the types of upsetting work situations that bullies exploit to their own advantage, such as change, grief, and violence. Understand why emotional terrorists make it so difficult for you, as a manager, to deal with their behavior. . See the symptomatic tools and techniques of the emotional terrorist, such as harassment, lying to supervisors, tampering with documents, etc. . Conduct training to help other managers and team members recognize and handle the signs of impending emotional conflict – you will love the “Snakes in the Schoolyard” exercise. . Know exactly what to say and not say when you must have a one-on-one interview with someone you consider to be a bully. . Be an effective manager in a world of challenges – protecting and preserving the mental health of your employees and yourself. . Dr. Vali uses realistic examples and humor to help you handle the challenges you face – and to show the degree to which she really understands your situation. With her guidance, you will be more comfortable with knowing when you can handle the situation through simply being the good manager, when you need to call in an outside mental health professional, and when you need to call 911.

Download or read book Small Business Sourcebook written by and published by Gale Cengage. This book was released on 2007-12 with total page 1726 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Availability Engineering and Management for Manufacturing Plant Performance written by Richard G. Lamb and published by Pearson Education. This book was released on 1995-03-08 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's manufacturing environment, the integration of commercial, production, maintenance, and engineering functions is a common and crucial goal. In this timely volume, Richard G. Lamb presents a new standard within the enterprise and plant design management. Lamb shows readers how to advance the plant's role in enterprise business performance and leadership by most cost effectively achieving the mechanical availability necessary to perform in the face of current events, business cycles, and industry trends. Performance is from the designed and managed reliability and maintainability of its equipment.

Download or read book Implementing ISO IEC 20000 Certification The Roadmap written by itSMF International and published by Van Haren. This book was released on 2008-03-03 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Download or read book The ITIL Process Manual written by James Persse and published by Van Haren. This book was released on 2016-01-01 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

Download or read book Bonica s Management of Pain written by Jane C. Ballantyne and published by Lippincott Williams & Wilkins. This book was released on 2018-11-19 with total page 5431 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. This exhaustively comprehensive edition of the classic Bonica’s Management of Pain, first published 65 years ago, expertly combines the scientific underpinnings of pain with clinical management. Completely revised, it discusses a wide variety of pain conditions—including neuropathic pain, pain due to cancer, and acute pain situations—for adults as well as children. An international group of the foremost experts provides comprehensive, current, clinically oriented coverage of the entire field. The contributors describe contemporary clinical practice and summarize the evidence that guides clinical practice.

Download or read book Training Guide Installing and Configuring Windows Server 2012 MCSA written by Mitch Tulloch and published by Pearson Education. This book was released on 2012-11-15 with total page 781 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to help enterprise administrators develop real-world, job-role-specific skills—this Training Guide focuses on deploying and managing core infrastructure services in Windows Server 2012. Build hands-on expertise through a series of lessons, exercises, and suggested practices—and help maximize your performance on the job. This Microsoft Training Guide: Provides in-depth, hands-on training you take at your own pace Focuses on job-role-specific expertise for deploying and managing Windows Server 2012 core services Creates a foundation of skills which, along with on-the-job experience, can be measured by Microsoft Certification exams such as 70-410 Coverage includes: Deploying Servers and Domain Controllers Remote Management Administering Active Directory Network Administration Using Group Policy Provisioning and Managing Storage Deploying Hyper-V Hosts Deploying and Managing Virtualized Workloads Deploying File Servers Managing Print Services

Download or read book Handbook of Primate Behavioral Management written by Steven J. Schapiro and published by CRC Press. This book was released on 2017-07-12 with total page 1028 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key features: Offers chapters by renowned experts which are comprised of three subunits: a theoretical discussion of the content area, a description of the methods employed to address the content area, and finally, and most importantly, a discussion of the ways that relevant aspects of the content area can be easily employed/adapted to enhance the behavioral management of NHPs Provides case studies that highlight the areas of expertise of the authors and emphasize ‘success stories’ that can be used to develop behavioral management strategies and build behavioral management programs Presents ‘Genera-specific’ chapters which focus on behavioral management strategies that, typically, are successfully employed with particular taxa of NHPs Includes a novel, pioneering ‘Product/services’ section that provides the producers of important technologies, equipment, and services with an opportunity to highlight the ways in which their products enhance the ability of their clients to manage the behavior of NHPs Illustrated with full color images and drawings throughout. The Handbook of Primate Behavioral Management (HPBM) fills a void in the scientific literature, providing those who work with nonhuman primates (NHPs) with a centralized reference for many issues related to the care and behavioral management of captive nonhuman primates. While there are numerous publications scattered throughout the literature that deal with the behavioral management of NHPs, this comprehensive handbook is the first single-source reference to summarize and synthesize this information. The HPBM is organized into six complementary parts starting with an introductory section. The book then provides in-depth coverage of content issues, applications and implementation, genera-specific chapters, technology-related questions involved in the behavioral management of NHPs, and a concluding section. Primate behavioral management is a topic that has recently generated a considerable number of primary publications in the scientific literature, mostly with an applied focus. Similarly, there are many primary publications currently available that address more basic issues related to the understanding of primate behavior. One of the principal goals of the HPBM is to highlight and synthesize basic science advances that can be adapted and applied to enhance the behavioral management of captive NHPs.

Download or read book Navy Directives System Consolidated Subject Index of Unclassified Instructions Period Ending written by United States. Navy Publications and Printing Service and published by . This book was released on 1962 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book United States Code written by United States and published by . This book was released on 2001 with total page 868 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Army Logistician written by and published by . This book was released on 1996 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Introduction to Emergency Evacuation written by Jim Burtles KLJ, MMLJ, Hon FBCI and published by Rothstein Publishing. This book was released on 2016-07-22 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: When it’s not just a drill, you need to get it right the first time. If an emergency alert sounds, are you ready to take charge and get everyone out of the office, theatre, classroom, or store safely? In Introduction to Emergency Evacuation: Getting Everybody Out When it Counts, Jim Burtles explains the practical basics of understanding your site, planning escape routes, and providing for people with special needs. When minutes count, you will be ready to take action! From 30+ years of working with organizations like yours, Burtles knows the challenges you face. He tells you what you need to know as you plan to evacuate people of all ages and health conditions – whether it’s from small offices, skyscrapers, stores, industrial plants, hospitals, college campuses, or other venues. In this short book, Burtles tells you how to: Analyze the site, identifying escape routes and assembly areas. Select and train emergency response teams who will be ready to assist when needed. Calculate the amount of time to allow to evacuate people from different locations – using the author’s own proven formula. Anticipate the personal needs of people who have been suddenly evacuated – from coats to transportation to medical assistance. Learn the needs and limitations of people with disabilities, creating personal evacuation plans for them. Create signage that will be effective for anyone who will be in the area – from workers to customers to visitors. Communicate during the emergency. Check and double-check to make sure nobody is left behind. Finally, to save you time in your emergency planning, Burtles ends the book ends with a bonus comprehensive “Emergency Evacuation Checklist” containing the essentials you need to make sure your plan covers everything you need.

Download or read book Resources in Education written by and published by . This book was released on 2001 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Assessment of Timber Availability from Forest Restoration Within the Blue Mountains of Oregon written by and published by . This book was released on 2008 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Changes in forest management have detrimentally affected the economic health of small communities in the Blue Mountain region of Oregon over the past few decades. A build-up of small trees threatens the ecological health of these forests and increases wildland fire hazard. Hoping to boost their economies and also restore these forests, local leaders are interested in the economic value of timber that might be available from thinning treatments on these lands. This study identified densely stocked stands where thinning could provide a reliable source of wood, and examined the quantity, distribution, and economic value of the resulting timber for 5.5 million acres of national forest lands in eastern Oregon. Our findings verified local land managers' observations that the land base to support timber harvest targets in the region is smaller than anticipated in the past. Legal restrictions and current management practices have reduced the acreage available for harvest and mechanical restoration. Additionally, we found that on lands where active forestry is allowable, thinning of most densely stocked stands would not be economically viable. Findings from this analysis can help establish a common understanding of Blue Mountains vegetative and economic conditions for managers trying to restore the region's national forests.