Download or read book Quality Management written by Donna C. S. Summers and published by Pearson Educación. This book was released on 2005 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.
Download or read book Land Reform Land Settlement and Cooperatives written by and published by . This book was released on 2003 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Textbook of Patient Safety and Clinical Risk Management written by Liam Donaldson and published by Springer Nature. This book was released on 2020-12-14 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implementing safety practices in healthcare saves lives and improves the quality of care: it is therefore vital to apply good clinical practices, such as the WHO surgical checklist, to adopt the most appropriate measures for the prevention of assistance-related risks, and to identify the potential ones using tools such as reporting & learning systems. The culture of safety in the care environment and of human factors influencing it should be developed from the beginning of medical studies and in the first years of professional practice, in order to have the maximum impact on clinicians' and nurses' behavior. Medical errors tend to vary with the level of proficiency and experience, and this must be taken into account in adverse events prevention. Human factors assume a decisive importance in resilient organizations, and an understanding of risk control and containment is fundamental for all medical and surgical specialties. This open access book offers recommendations and examples of how to improve patient safety by changing practices, introducing organizational and technological innovations, and creating effective, patient-centered, timely, efficient, and equitable care systems, in order to spread the quality and patient safety culture among the new generation of healthcare professionals, and is intended for residents and young professionals in different clinical specialties.
Download or read book ADGD268PO Tratamiento y gesti n de quejas y reclamaciones written by María Alicia Sánchez Guerrero and published by Ideaspropias Editorial S.L.. This book was released on 2019-10-30 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: ¿Crees que es lo mismo una queja que una reclamación? Sea cual sea tu respuesta, este libro es la oportunidad perfecta para que elimines cualquier duda que te surja al respecto. No solo acerca de estas dos situaciones a las que podrás enfrentarte, sino también sobre otras relacionadas con este ámbito como puede ser una sugerencia o una denuncia. Los profesionales de atención al cliente deben ser capaces de diferenciar una queja de una reclamación. A partir de ahí, actuarán en consecuencia, conociendo el proceso y aplicando una serie de pasos en cada caso. Además, deberán saber atender a sus clientes. Uno de los canales más habituales para interponer este tipo de acciones es el telefónico. Aquí descubrirás cómo desarrollar la atención a un consumidor cuando manifiesta su descontento por vía telefónica. No solo eso, sino que también conocerás los conceptos, instrumentos, sistemas de resolución de conflictos y legislación de aplicación ante casos de reclamaciones por vía judicial.
Download or read book Constitutional Documents of Chile 1811 1833 written by Alan Bronfman and published by Walter de Gruyter. This book was released on 2007-01-22 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: No detailed description available for "Constitutional Documents of Chile 1811 – 1833".
Download or read book A Technique for the Measurement of Attitudes written by Rensis Likert and published by . This book was released on 1987 with total page 55 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Works of John Wesley written by John Wesley and published by . This book was released on 1984 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: Representing the culmination of years of exhaustive research, it is the purpose of these conclusive volumes to keep alive the growing interest in Wesleyan studies for the entire Christian church. -- Amazon.com.
Download or read book The Anxiety and Phobia Workbook written by Edmund J. Bourne and published by M J F Books. This book was released on 1995 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its first edition in 1990, The Anxiety and Phobia Workbook has sold more than 600,000 copies. Its engaging exercises and worksheets have helped millions of readers make real progress in overcoming problems with anxiety and phobic disorders. The Authoritative Guide to Self-Help Resources in Mental Health (Norcross, et al., 2003) gave the book its highest rating and praised it as "a highly regarded and widely known resource." Thousands of mental health and medical professionals recommend this book to their clients and patients every year. Simply put, it is the single finest source of self-help information on its topic available anywhere. The text of this edition has been fully revised and expanded and includes two new chapters on the physical conditions that can aggravate anxiety and the use of mindfulness practice in the treatment of some anxiety disorders. The sections on relaxation, nutrition, and exercise have all been updated and broadened.
Download or read book World Anthropologies written by Gustavo Lins Ribeiro and published by Routledge. This book was released on 2020-07-12 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since its inception, anthropology's authority has been based on the assumption that it is a unified discipline emanating from the West. In an age of heightened globalization, anthropologists have failed to discuss consistently the current status of their practice and its mutations across the globe. World Anthropologies is the first book to provoke this conversation from various regions of the world in order to assess the diversity of relations between regional or national anthropologies and a contested, power-laden Western discourse. Can a planetary anthropology cope with both the 'provincial cosmopolitanism' of alternative anthropologies and the 'metropolitan provincialism' of hegemonic schools? How might the resulting 'world anthropologies' challenge the current panorama in which certain allegedly national anthropological traditions have more paradigmatic weight - and hence more power - than others? Critically examining the international dissemination of anthropology within and across national power fields, contributors address these questions and provide the outline for a veritable world anthropologies project.
Download or read book Global Administrative Law written by Javier Robalino Orellana and published by Cameron May, Limited. This book was released on 2010 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Foreign Investment and the Environment in International Law written by Jorge E. Viñuales and published by Cambridge University Press. This book was released on 2012-09-13 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides academics and practitioners with a detailed analysis of the interface between foreign investment and environmental law.
Download or read book Guidelines Manual written by United States Sentencing Commission and published by . This book was released on 1995 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Principles of International Economic Law written by Matthias Herdegen and published by Oxford University Press, USA. This book was released on 2013-01-10 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive insight into the legal framework of international economic relations, comprising the law of the World Trade Organization, investment law, and international monetary law, this book highlights the context of human rights, good governance, environmental protection, development, and the role of the G20 and multinationals.
Download or read book The Law of International Responsibility written by James Crawford and published by Oxford University Press. This book was released on 2010-05-20 with total page 1364 pages. Available in PDF, EPUB and Kindle. Book excerpt: The law of international responsibility is one of international law's core foundational topics. Written by international experts, this book provides an overview of the modern law of international responsibility, both as it applies to states and to international organizations, with a focus on the ILC's work.
Download or read book Radiation Protection in Nuclear Medicine and Pathology written by K E. Goldstone and published by . This book was released on 1991 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Threat and Error Management TEM in Air Traffic Control written by and published by . This book was released on 2008 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This circular describes an overarching safety framework intended to contribute to the management of safety in aviation operations and known as Threat and Error Management (TEM). TEM is based on a model developed by the Human Factors Research Project of the University of Texas in Austin (United States): the University of Texas Threat and Error Management Model (UTTEM). ..."--Page iii.
