Download or read book Current Technologies Employed in e Commerce Customer Service by Leading Players written by Dr. V.V.L.N. Sastry and published by Idea Publishing. This book was released on 2020-03-25 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: E-commerce customer service technologies adopted by businesses help them present their customers with the information they want quickly, take responsibility for their actions, communicate specific solutions to customers, and maintain their competitive edge. Evidently, different e-commerce customer technologies have different strengths and deficiencies. Principally, this book zeroes in on the strengths and downsides of the e-commerce customer service technologies used by Adidas, Standard Bank, and Coca-Cola currently, comparing the technologies critically. They use the Salesforce Commerce Cloud, Acquire, and Get Satisfaction e-commerce customer service technologies respectively. If a business is required to adopt Get Satisfaction, Acquire, or Salesforce Commerce Cloud as its e-commerce customer technology, it should consider each of the options’ capabilities and deficiencies. Get Satisfaction and Salesforce Commerce Cloud, unlike Acquire, enable businesses build online customer communities. Salesforce Commerce Cloud and Acquire, unlike Get Satisfaction have analytics capabilities, which are rather important to support organizations, including businesses that offer customer support. Salesforce Commerce Cloud and Acquire, unlike Get Satisfaction, help businesses offer consistent customer experiences over varied channels - one of the most critical differentiating factor for retail businesses presently is shopping experience. Acquire and Salesforce Commerce Cloud, unlike Get Satisfaction, assist businesses in integrating customer data.

Download or read book Multimedia and Network Information Systems written by Kazimierz Choroś and published by Springer. This book was released on 2018-09-04 with total page 604 pages. Available in PDF, EPUB and Kindle. Book excerpt: These proceedings collect papers presented at the 11th International Conference on Multimedia & Network Information Systems (MISSI 2018), held from 12 to 14 September 2018 in Wrocław, Poland. The keynote lectures, given by four outstanding scientists, are also included here. The Conference attracted a great number of scientists from across Europe and beyond, and hosted the 6th International Workshop on Computational Intelligence for Multimedia Understanding as well as four special sessions. The majority of the papers describe various artificial intelligence (AI) methods applied to multimedia and natural language (NL) processing; they address hot topics such as virtual and augmented reality, identity recognition, video summarization, intelligent audio processing, accessing multilingual information and opinions, video games, and innovations in Web technologies. Accordingly, the proceedings provide a cutting-edge update on work being pursued in the rapidly evolving field of Multimedia and Internet Information Systems.

Download or read book Human Centred Intelligent Systems written by Alfred Zimmermann and published by Springer Nature. This book was released on 2020-05-29 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book highlights new trends and challenges in intelligent systems, which play an important part in the digital transformation of many areas of science and practice. It includes papers offering a deeper understanding of the human-centred perspective on artificial intelligence, of intelligent value co-creation, ethics, value-oriented digital models, transparency, and intelligent digital architectures and engineering to support digital services and intelligent systems, the transformation of structures in digital businesses and intelligent systems based on human practices, as well as the study of interaction and the co-adaptation of humans and systems. All papers were originally presented at the International KES Conference on Human Centred Intelligent Systems 2020 (KES HCIS 2020), held on June 17–19, 2020, in Split, Croatia.

Download or read book Artificial Intelligence in Medicine written by Lei Xing and published by Academic Press. This book was released on 2020-09-03 with total page 570 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial Intelligence Medicine: Technical Basis and Clinical Applications presents a comprehensive overview of the field, ranging from its history and technical foundations, to specific clinical applications and finally to prospects. Artificial Intelligence (AI) is expanding across all domains at a breakneck speed. Medicine, with the availability of large multidimensional datasets, lends itself to strong potential advancement with the appropriate harnessing of AI. The integration of AI can occur throughout the continuum of medicine: from basic laboratory discovery to clinical application and healthcare delivery. Integrating AI within medicine has been met with both excitement and scepticism. By understanding how AI works, and developing an appreciation for both limitations and strengths, clinicians can harness its computational power to streamline workflow and improve patient care. It also provides the opportunity to improve upon research methodologies beyond what is currently available using traditional statistical approaches. On the other hand, computers scientists and data analysts can provide solutions, but often lack easy access to clinical insight that may help focus their efforts. This book provides vital background knowledge to help bring these two groups together, and to engage in more streamlined dialogue to yield productive collaborative solutions in the field of medicine. - Provides history and overview of artificial intelligence, as narrated by pioneers in the field - Discusses broad and deep background and updates on recent advances in both medicine and artificial intelligence that enabled the application of artificial intelligence - Addresses the ever-expanding application of this novel technology and discusses some of the unique challenges associated with such an approach

Download or read book Buy Now written by Emily West and published by MIT Press. This book was released on 2022-02-22 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Amazon combined branding and relationship marketing with massive distribution infrastructure to become the ultimate service brand in the digital economy. Amazon is ubiquitous in our daily lives—we stream movies and television on Amazon Prime Video, converse with Alexa, receive messages on our smartphone about the progress of our latest orders. In Buy Now, Emily West examines Amazon’s consumer-facing services to investigate how Amazon as a brand grew so quickly and inserted itself into so many aspects of our lives even as it faded into the background, becoming a sort of infrastructure that can be taken for granted. Amazon promotes the comfort and care of its customers (but not its workers) to become the ultimate service brand in the digital economy. West shows how Amazon has cultivated personalized, intimate relationships with consumers that normalize its outsized influence on our selves and our communities. She describes the brand’s focus on speedy and seamless ecommerce delivery, represented in the materiality of the branded brown box; the positioning of its book retailing, media streaming, and smart speakers as services rather than sales; and the brand’s image control strategies. West considers why pushback against Amazon’s ubiquity and market power has come mainly from among Amazon’s workers rather than its customers or competitors, arguing that Amazon’s brand logic fragments consumers as a political bloc. West’s innovative account, the first to examine Amazon from a critical media studies perspective, offers a cautionary cultural study of bigness in today’s economy.

Download or read book Architecting the Digital Transformation written by Alfred Zimmermann and published by Springer Nature. This book was released on 2020-07-27 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: This research-oriented book presents key contributions on architecting the digital transformation. It includes the following main sections covering 20 chapters: · Digital Transformation · Digital Business · Digital Architecture · Decision Support · Digital Applications Focusing on digital architectures for smart digital products and services, it is a valuable resource for researchers, doctoral students, postgraduates, graduates, undergraduates, academics and practitioners interested in digital transformation.

Download or read book Evaluation of Novel Approaches to Software Engineering written by Ernesto Damiani and published by Springer. This book was released on 2019-06-29 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the refereed proceedings of the 13th International Conference on Evaluation of Novel Approaches to Software Engineering, ENASE 2018, held in Funchal, Madeira, Portugal, in March 2018. The 17 revised full papers and 5 revised short papers presented were carefully reviewed and selected from 95 submissions. The papers are organized in topical sections on service science and business information systems and software engineering.

Download or read book Data Protection Privacy Regulators and Supervisory Authorities written by Paul Lambert and published by Bloomsbury Publishing. This book was released on 2020-03-25 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data Protection, Privacy Regulators and Supervisory Authorities explores and details the establishment, rules, and powers of data protection regulators and supervisory authorities. It also discusses rights issues (pursuing and defending) as well as the developing area of fines and contestability. Data protection and privacy are arguably the most significant developing areas of law and policy. New regulations span from the GDPR (EU) to the CCPA (California), and other new rules internationally. How the new data protection rules operate on a day-to-day basis is linked to the activities, functions and orders of data protection regulators and supervisory authorities. This brand new title includes coverage of: - The establishment and wider powers of the new data regulators - The new sanctions, orders, penalties and powers to enforce compliance - The new obligations to contact data regulators even before data collections - The detailed GDPR and DPA powers and requirements - Recent fines, penalties and case law including CJEU This book is essential for any entity dealing with the new data protection and privacy issues as no company, organisation nor their internal or external advisors, can ignore these new regulators, nor fully understand the new data protection and privacy compliance landscape without a detailed appreciation of these regulators.

Download or read book The Persistence of Code in Game Engine Culture written by Eric Freedman and published by Routledge. This book was released on 2020-04-07 with total page 287 pages. Available in PDF, EPUB and Kindle. Book excerpt: With its unique focus on video game engines, the data-driven architectures of game development and play, this innovative textbook examines the impact of software on everyday life and explores the rise of engine-driven culture. Through a series of case studies, Eric Freedman lays out a clear methodology for studying the game development pipeline, and uses the video game engine as a pathway for media scholars and practitioners to navigate the complex terrain of software practice. Examining several distinct software ecosystems that include the proprietary efforts of Amazon, Apple, Capcom, Epic Games and Unity Technologies, and the unique ways that game engines are used in non-game industries, Freedman illustrates why engines matter. The studies bind together designers and players, speak to the labors of the game industry, value the work of both global and regional developers, and establish critical connection points between software and society. Freedman has crafted a much-needed entry point for students new to code, and a research resource for scholars and teachers working in media industries, game development and new media.

Download or read book The SAGE Handbook of Human Machine Communication written by Andrea L. Guzman and published by SAGE. This book was released on 2023-06-01 with total page 1019 pages. Available in PDF, EPUB and Kindle. Book excerpt: The SAGE Handbook of Human-Machine Communication has been designed to serve as the touchstone text for researchers and scholars engaging in new research in this fast-developing field. Chapters provide a comprehensive grounding of the history, methods, debates and theories that contribute to the study of human-machine communication. Further to this, the Handbook provides a point of departure for theorizing interactions between people and technologies that are functioning in the role of communicators, and for considering the theoretical and methodological implications of machines performing traditionally ‘human’ roles. This makes the Handbook the first of its kind, and a valuable resource for students and scholars across areas such as communication, media and information studies, and computer science, as well as for practitioners, engineers and researchers interested in the foundational elements of this emerging field. Part 1: Histories and Trajectories Part 2: Approaches and Methods Part 3: Concepts and Contexts Part 4: Technologies and Applications

Download or read book Research Challenges in Information Science written by Fabiano Dalpiaz and published by Springer Nature. This book was released on 2020-06-24 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 14th International Conference on Research Challenges in Information Sciences, RCIS 2020, held in Limassol, Cyprus, during September 23-25, 2020. The conference was originally scheduled for May 2020, but the organizing committee was forced to postpone the conference due to the outbreak of the COVID-19 pandemic. The scope of RCIS 2020 is summarized by the thematic areas of information systems and their engineering; user-oriented approaches; data and information management; business process management; domain-specific information systems engineering; data science; information infrastructures, and reflective research and practice. The 26 full papers and 3 work in progress papers presented in this volume were carefully reviewed and selected from 106 submissions. They were organized in topical sections named: Data Analytics and Business Intelligence; Digital Enterprise and Technologies; Human Factors in Information Systems; Information Systems Development and Testing; Machine Learning and Text Processing; and Security and Privacy. The volume also contains 12 poster and demo-papers, and 4 Doctoral Consortium papers.

Download or read book Emerging Technologies for Authorization and Authentication written by Andrea Saracino and published by Springer Nature. This book was released on 2022-01-13 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the 4th International Workshop on Emerging Technologies for Authorization and Authentication, ETAA 2021, held in Darmstadt, Germany, on October 8, 2021. The workshop was co-located with ESORICS 2021. The 11 full papers presented in this volume were carefully reviewed and selected from 14 submissions. The workshop presents new techniques for biometric and behavioral based authentication, authentication and authorization in the IoT and in distributed systems in general, including smart home environment.

Download or read book Envisioning the Future of Reference written by Diane Zabel and published by Bloomsbury Publishing USA. This book was released on 2020-02-25 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offering a broad overview of consequential changes in the landscape of reference services, this guide also provides practical guidance on how to meet the new challenges they present. For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed—from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that, regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service.

Download or read book The Brain in Pain A Multidimensional Approach written by Carlo Adolfo Porro and published by Frontiers Media SA. This book was released on 2024-04-25 with total page 139 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Design and Culture written by Maurice Barnwell and published by Purdue University Press. This book was released on 2021-06-15 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design and Culture: A Transdisciplinary History offers an inclusive overview that crosses disciplinary boundaries and helps define the next phase of global design practice. This book examines the interaction of design with advances in technology, developments in science, and changing cultural attitudes. It looks to the past to prepare for the future and is the first book to offer an innovative transdisciplinary design history that integrates multidisciplinary sources of knowledge into a mindful whole. It shows design as a process that expresses goals through values and beliefs, functioning as a major factor in contemporary cultural life. Starting with the development of the Industrial Revolution, the book focuses on the evolution of design and culture in the twentieth century to predict where design will go in the future. Given the major social and political shifts currently unfolding across the globe, and the resulting changing demographics and environmental degradation, Design and Culture encourages collaboration and communication between disciplines to prepare for the future of design in a rapidly changing world.

Download or read book Handbook of Social Computing written by Peter A. Gloor and published by Edward Elgar Publishing. This book was released on 2024-03-14 with total page 371 pages. Available in PDF, EPUB and Kindle. Book excerpt: Responding to the increasingly blurred boundaries between humans and technology, this innovative Handbook reveals the intricate patterns of interaction between individuals, machines, and organizations. Using cutting-edge data and analysis, expert contributors provide new insight into the rapidly growing digitalization of society.

Download or read book The Voice Catchers written by Joseph Turow and published by Yale University Press. This book was released on 2021-05-18 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your voice as biometric data, and how marketers are using it to manipulate you Only three decades ago, it was inconceivable that virtually entire populations would be carrying around wireless phones wherever they went, or that peoples’ exact locations could be tracked by those devices. We now take both for granted. Even just a decade ago the idea that individuals’ voices could be used to identify and draw inferences about them as they shopped or interacted with retailers seemed like something out of a science fiction novel. Yet a new business sector is emerging to do exactly that. The first in-depth examination of the voice intelligence industry, The Voice Catchers exposes how artificial intelligence is enabling personalized marketing and discrimination through voice analysis. Amazon and Google have numerous patents pertaining to voice profiling, and even now their smart speakers are extracting and using voice prints for identification and more. Customer service centers are already approaching every caller based on what they conclude a caller’s voice reveals about that person’s emotions, sentiments, and personality, often in real time. In fact, many scientists believe that a person’s weight, height, age, and race, not to mention any illnesses they may have, can also be identified from the sound of that individual’s voice. Ultimately not only marketers, but also politicians and governments, may use voice profiling to infer personal characteristics for selfish interests and not for the benefit of a citizen or of society as a whole. Leading communications scholar Joseph Turow places the voice intelligence industry in historical perspective, explores its contemporary developments, and offers a clarion call for regulating this rising surveillance regime.