Download or read book Understanding Decision making Processes in Airline Operations Control written by Peter J. Bruce and published by Routledge. This book was released on 2016-02-17 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Previous studies conducted within the aviation industry have examined a multitude of crucial aspects such as policy, airline service quality, and revenue management. An extensive body of literature has also recognised the importance of decision-making in aviation, with the focus predominantly on pilots and air traffic controllers. Understanding Decision-Making Processes in Airline Operations Control focuses instead on an area largely overlooked: an airline's Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for decision-making with respect to operational control of an airline's daily schedules. The environment within an OCC is extremely intense and a key role of controllers is to make decisions that facilitate the airline's recovery from frequent, highly complex, and often multiple disruptions. As such, decision-making in this domain is critical to minimise the operational, commercial and financial impact resulting from disruptions. The book examines many aspects of individual decision-making in airline operations, and addresses the deficiencies found by presenting to the reader an examination of the relationships among situation awareness, information completeness, experience, expertise, decision considerations and decision alternatives in OCCs. The text utilises a multiple case study approach and proposes a number of relevant and important implications for OCC management. Practical outcomes highlight the need for enhancing training programs enabling existing controllers to readily identify and classify elements of situation awareness and decision considerations as a means of improving the decision-making process. They also draw attention to the need for airline OCCs to understand the extent to which industry experience and expertise of controllers is important in the selection of future staff.

Download or read book Airline Operations Control written by Peter J. Bruce and published by Routledge. This book was released on 2020-12-28 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text is among the first to reveal the intricacies of an airline’s Operations Control Centre; especially the thought processes, information flows, and strategies taken to mitigate disruptions. Airline Operations Control provides a deep level of description, explanation and detail into the activities of a range of highly professional and expert staff managing the ‘sharp’ end of the airline. It aims to fill a void as little is understood about this area, and very little is written for practitioners in the airline business. The book offers a comprehensive look at the make-up of the Operations Centre, its component sections, and the processes that occur both in preparing for and executing the current day’s schedules. Several chapters provide real-life scenarios and demonstrate how Operations Centres manage evolving situations – what they need to take into account, and how they need to have Plan B and Plan C ready when things don’t go right. This book is designed to deliver knowledge gains to both new and experienced aviation industry practitioners with regards to vital operational aspects. Additionally, it also offers students of air transport management a readily accessible and real-world-perspective guide to a crucial function present within every airline.

Download or read book Airline Operations written by Peter J. Bruce and published by Routledge. This book was released on 2017-11-15 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written by a range of international industry practitioners, this book offers a comprehensive overview of the essence and nature of airline operations in terms of an operational and regulatory framework, the myriad of planning activities leading up to the current day, and the nature of intense activity that typifies both normal and disrupted airline operations. The first part outlines the importance of the regulatory framework underpinning airline operations, exploring how airlines structure themselves in terms of network and business model. The second part draws attention to the operational environment, explaining the framework of the air traffic system and processes instigated by operational departments within airlines. The third part presents a comprehensive breakdown of the activities that occur on the actual operating day. The fourth part provides an eye-opener into events that typically go wrong on the operating day and then the means by which airlines try to mitigate these problems. Finally, a glimpse is provided of future systems, processes, and technologies likely to be significant in airline operations. Airline Operations: A Practical Guide offers valuable knowledge to industry and academia alike by providing readers with a well-informed and interesting dialogue on critical functions that occur every day within airlines.

Download or read book Airline Operations and Management written by Gerald N. Cook and published by Taylor & Francis. This book was released on 2023-05-04 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airline Operations and Management: A Management Textbook presents a survey of the airline industry, with a strong managerial perspective. It integrates and applies the fundamentals of several management disciplines, particularly operations, marketing, economics and finance, to develop a comprehensive overview. It also provides readers with a solid historical background, and offers a global perspective of the industry, with examples drawn from airlines around the world. Updates for the second edition include: Fresh data and examples A range of international case studies exploring real-life applications New or increased coverage of key topics such as the COVID-19 pandemic, state aid, and new business models New chapters on fleet management and labor relations and HRM Lecture slides for instructors This textbook is for advanced undergraduate and graduate students of airline management, but it should also be useful to entry and junior-level airline managers and professionals seeking to expand their knowledge of the industry beyond their functional area.

Download or read book Operations Research in the Airline Industry written by Gang Yu and published by Springer Science & Business Media. This book was released on 1997-12-31 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: 260 2 Crew Legalities and Crew Pairing Repair 264 3 Model and Mathematical Formulation 266 4 Solution Methodology 271 5 Computational Experiences 277 6 Conclusion 285 REFERENCES 286 10 THE USE OF OPTIMIZATION TO PERFORM AIR TRAFFIC FLOW MANAGEMENT Kenneth Lindsay, E. Andrew Boyd, George Booth, and Charles Harvey 287 1 Introduction 288 2 The Traffic Flow Management (TFM) Problem 289 3 Recent TFM Optimization Models 292 4 The Time Assignment Model (TAM) 302 5 Summary and Conclusions 307 REFERENCES 309 11 THE PROCESSES OF AIRLINE SYSTEM OPERATIONS CONTROL Seth C. Grandeau, Michael D. Clarke, and Dennis F.X. Mathaisel 312 1 Introduction 313 2 The Four Phases of Airline Schedule Development 315 The Airline Operations Control Center (OCC) 3 320 4 Analysis of Operational Problems 331 5 Areas For Improvement 352 6 Case Study: PT Garuda Indonesia Airlines 357 REFERENCES 368 12 THE COMPLEX CONFIGURATION MODEL Bruce W. Patty and Jim Diamond 370 1 Introduction 370 Problem Description 2 371 Problem Formulation 3 375 4 Model Implementation 379 ix Contents 383 5 Summary REFERENCES 383 13 INTEGRATED AIRLINE SCHEDULE PLANNING Cynthia Barnhart, Fang Lu, and Rajesh Shenoi 384 1 Introduction 385 2 Fleet Assignment and Crew Pairing Problems: Existing M- els and Algorithms 388 3 An Integrated Approximate Fleet Assignment and Crew Pa- ing Model 393 4 An Advanced Integrated Solution Approach 395 5 Case Study 396 6 Conclusions and Future Research Directions 399 REFERENCES 401 14 AIRLINE SCHEDULE PERTURBATION PROBLEM: LANDING AND TAKEOFF WITH

Download or read book Airline Operations and Management written by Gerald N. Cook and published by Taylor & Francis. This book was released on 2017-02-03 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airline Operations and Management: A Management Textbook is a survey of the airline industry, mostly from a managerial perspective. It integrates and applies the fundamentals of several management disciplines, particularly economics, operations, marketing and finance, in developing the overview of the industry. The focus is on tactical, rather than strategic, management that is specialized or unique to the airline industry. The primary audiences for this textbook are both senior and graduate students of airline management, but it should also be useful to entry and junior level airline managers and professionals seeking to expand their knowledge of the industry beyond their own functional area.

Download or read book A New Approach for Disruption Management in Airline Operations Control written by António J. M. Castro and published by Springer. This book was released on 2014-06-19 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most of the research efforts dealing with airline scheduling have been done on off-line plan optimization. However, nowadays, with the increasingly complex and huge traffic at airports, the real challenge is how to react to unexpected events that may cause plan-disruptions, leading to flight delays. Moreover these disruptive events usually affect at least three different dimensions of the situation: the aircraft assigned to the flight, the crew assignment and often forgotten, the passengers’ journey and satisfaction. This book includes answers to this challenge and proposes the use of the Multi-agent System paradigm to rapidly compose a multi-faceted solution to the disruptive event taking into consideration possible preferences of those three key aspects of the problem. Negotiation protocols taking place between agents that are experts in solving the different problem dimensions, combination of different utility functions and not less important, the inclusion of the human in the automatic decision-making loop make MASDIMA, the system described in this book, well suited for real-life plan-disruption management applications.

Download or read book Operations Research in the Airline Industry written by Gang Yu and published by Springer Science & Business Media. This book was released on 2012-12-06 with total page 492 pages. Available in PDF, EPUB and Kindle. Book excerpt: 260 2 Crew Legalities and Crew Pairing Repair 264 3 Model and Mathematical Formulation 266 4 Solution Methodology 271 5 Computational Experiences 277 6 Conclusion 285 REFERENCES 286 10 THE USE OF OPTIMIZATION TO PERFORM AIR TRAFFIC FLOW MANAGEMENT Kenneth Lindsay, E. Andrew Boyd, George Booth, and Charles Harvey 287 1 Introduction 288 2 The Traffic Flow Management (TFM) Problem 289 3 Recent TFM Optimization Models 292 4 The Time Assignment Model (TAM) 302 5 Summary and Conclusions 307 REFERENCES 309 11 THE PROCESSES OF AIRLINE SYSTEM OPERATIONS CONTROL Seth C. Grandeau, Michael D. Clarke, and Dennis F.X. Mathaisel 312 1 Introduction 313 2 The Four Phases of Airline Schedule Development 315 The Airline Operations Control Center (OCC) 3 320 4 Analysis of Operational Problems 331 5 Areas For Improvement 352 6 Case Study: PT Garuda Indonesia Airlines 357 REFERENCES 368 12 THE COMPLEX CONFIGURATION MODEL Bruce W. Patty and Jim Diamond 370 1 Introduction 370 Problem Description 2 371 Problem Formulation 3 375 4 Model Implementation 379 ix Contents 383 5 Summary REFERENCES 383 13 INTEGRATED AIRLINE SCHEDULE PLANNING Cynthia Barnhart, Fang Lu, and Rajesh Shenoi 384 1 Introduction 385 2 Fleet Assignment and Crew Pairing Problems: Existing M- els and Algorithms 388 3 An Integrated Approximate Fleet Assignment and Crew Pa- ing Model 393 4 An Advanced Integrated Solution Approach 395 5 Case Study 396 6 Conclusions and Future Research Directions 399 REFERENCES 401 14 AIRLINE SCHEDULE PERTURBATION PROBLEM: LANDING AND TAKEOFF WITH

Download or read book Air Transportation written by Dr John G. Wensveen and published by Ashgate Publishing, Ltd.. This book was released on 2012-10-01 with total page 604 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now in its Seventh Edition, Air Transportation: A Management Perspective by John Wensveen is a proven textbook that offers a comprehensive introduction to the theory and practice of air transportation management.

Download or read book A Practical Guide to Airline Customer Service written by Colin C. Law and published by BrownWalker Press. This book was released on 2018-04-16 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

Download or read book Airline Operations and Delay Management written by Cheng-Lung Wu and published by Routledge. This book was released on 2016-03-23 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airline Operations and Delay Management fills a gap within the area of airline schedule planning by addressing the close relationships between network development, economic driving forces, schedule demands and operational complexity. The pursuit of robust airline scheduling and reliable airline operations is discussed in light of the future trends of airline scheduling and technology applications in airline operations. The book extensively explores the subject from the perspectives of airline economics, airline network development and airline scheduling practices. Many operational issues and problems are the inevitable consequences of airline network development and scheduling philosophy, so a wide perspective is essential to address airline operations in their proper context. The influence of airline network development on schedule planning and operations driven by economic forces and relaxed regulations is thoroughly examined for different types of operations in aviation such as network carriers and low-cost carriers. The advantages and disadvantages of running different networks and schedules are discussed and illustrated with real airline examples. In addition, this book provides readers with various mathematical models for solving different issues in airline operations and delay management. Airline Operations and Delay Management is ideal for senior undergraduate students as an introductory book on airline operations. The more advanced materials included in this book regarding modeling airline operations are suitable for postgraduate students, advanced readers and professionals interested in modeling and solving airline operational problems.

Download or read book Safety Management Systems in Aviation written by Alan J. Stolzer and published by Routledge. This book was released on 2016-03-03 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although aviation is among the safest modes of transportation in the world today, accidents still happen. In order to further reduce accidents and improve safety, proactive approaches must be adopted by the aviation community. The International Civil Aviation Organization (ICAO) has mandated that all of its member states implement Safety Management System (SMS) programs in their aviation industries. While some countries (the United States, Australia, Canada, members of the European Union and New Zealand, for example) have been engaged in SMS for a few years, it is still non-existent in many other countries. This unique and comprehensive book has been designed as a textbook for the student of aviation safety, and as an invaluable reference tool for the SMS practitioner in any segment of aviation. It discusses the quality management underpinnings of SMS, the four components, risk management, reliability engineering, SMS implementation, and the scientific rigor that must be designed into proactive safety. The authors introduce a hypothetical airline-oriented safety scenario at the beginning of the book and conclude it at the end, engaging the reader and adding interest to the text. To enhance the practical application of the material, the book also features numerous SMS in Practice commentaries by some of the most respected names in aviation safety. In this second edition of Safety Management Systems in Aviation, the authors have extensively updated relevant sections to reflect developments since the original book of 2008. New sections include: a brief history of FAA initiatives to establish SMS, data-driven safety studies, developing a system description, SMS in a flight school, and measuring SMS effectiveness.

Download or read book Aviation Leadership written by Mark J. Pierotti and published by Routledge. This book was released on 2021-12-20 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book identifies the responsibilities of management in the regulatory territories of the FAA (USA), the EASA (European Union) and the GCAA (UAE), identifying the daily challenges of leadership in ensuring their company is meeting the regulatory obligations of compliance, safety and security that will satisfy the regulator while also meeting the fiducial responsibilities of running an economically viable and efficient lean company that will satisfy the shareholders. Detailing each responsibility of the Accountable Manager, the author breaks them down to understandable and achievable elements where methods, systems and techniques can be applied to ensure the role holder is knowledgeable of accountabilities and is confident that they are not only compliant with the civil aviation regulations but also running an efficient and effective operation. This includes the defining of an Accountable Manager "tool kit" as well as possible software "dashboards" that focus the Accountable Manager on the important analytics, such as the information and data available, as well as making the maximum use of their expert post holder team. This book will be of interest to leadership of all aviation- related companies, such as airlines, charter operators, private and executive operators, flying schools, aircraft and component maintenance facilities, aircraft manufacturers, engine manufacturers, component manufacturers, regulators, legal companies, leasing companies, banks and finance houses, departments of transport, etc; any relevant organisation regulated and licensed by civil aviation authority. It can also be used by students within a wide range of aviation courses at colleges, universities and training academies.

Download or read book Introduction to Aviation Operations Management written by Sheikh Imran Ishrat and published by CRC Press. This book was released on 2023-04-28 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airline operations are large, complex, and expensive. Introduction to Aviation Operations Management attempts to systematically present the overall scenario of aviation industry and airline practices. Furthermore, concepts, strategies, and issues prevailing in the aviation industry are addressed through numerous operations management and optimization approaches. The book aims to provide readers with an insight into aviation industry practices with respect to airport management, resource allocation, airline scheduling, disruption management, and sustainability which are significant for day-to-day aviation operations. Features: Presents operations management perspectives in the aviation sector Discusses global scenarios of aviation industry and airline practices Concepts are explained through operations management and optimization approaches Discusses airport management, resource allocation, airline scheduling, and disruption management issues Includes standard practices and issues related to the aviation industry. This book is aimed at senior undergraduate students pursuing programs related to the aviation industry and operations management.

Download or read book The Airline Operation Control Centre written by Michael Dudley Delano Clarke and published by . This book was released on 1995 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduction: Airline operations are generally handled in two phases, strategic and tactical. Strategic operations are concerned with schedule planning. Given the desired schedule of services to be offered to passengers (called the Schedule of Services) established by the Commercial/ Marketing department, the Operations group generates the Nominal Operational Schedule (NOS) for the airline's resources such aircraft rotations and crew rotations, and then assigns tail numbers, and individual crew members to a given flight. These activities constitute the schedule generation and resource allocation phases of the scheduling process. They are carried out by various groups which support the development of the planned schedule for all airline resources. Given these resource schedules, the tactical side of the Operations group is responsible for the final stage of the scheduling process: Execution Scheduling. Execution scheduling is the process of executing the system resource schedules on a daily basis. This involves three main activities: executing the pre-planned schedules, updating the schedules for minor operational deviations, and rerouting for irregular operations. The tactical operations of a regular scheduled air carrier is usually under the 24 hour/day control of a central organization often referred to as the Airline Operational Control Center AOCC. This chapter presents a summary of a typical AOCC, outlining its organization, primary activities within the airline, and operational facilities. The facilities and personnel of a particular AOCC will vary considerably depending on the type and size of the airline. AOCC centers can range from a single controller/dispatcher on duty to several dispatchers and hundreds of other personnel handling flights throughout the carrier's entire global network. During the process of operation control, the AOCC is supported by the Maintenance Operations Control Center (MOCC) which controls aircraft maintenance activities, and various Station Operations Control Centers (SOCC) which control station resources (gates, refuelers, catering, ramp handling, and passenger handling facilities). Operations Control Centers are usually linked to the Aeronautical Radio Inc. (ARINC) and the Societe International Telecommunications Aeronautiques (SITA) networks to send and receive teletype/telex messages. Communications with maintenance and engineering, customer service, and airport services are maintained to facilitate prompt contact with the appropriate personnel. Teletype, telex, facsimile, telephone, leased lines, and public data networks combine to provide an effective medium of collecting information and communicating revised operational plans developed by the AOCC center. In some cases, the AOCC has communications systems connected to VHF, HF and Satcom radio links, air traffic control centers, and other relevant locations, allowing them to effectively gather and disseminate information instantaneously.

Download or read book Airport Operations written by Norman Ashford and published by McGraw-Hill Professional. This book was released on 1996-12-01 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: By far the most comprehensive book on the subject, the completely new Second Edition of Airport Operations updates the many developments in this fast-changing industry. The book provides a broad perspective on the effects of deregulation, privatization, and commercialization. Thoroughly illustrated, it examines the most current practices in airport security and terminal access, cargo relations, noise control, scheduling issues, and more. It is equally valuable to aviation educators and students as well as to airport personnel.

Download or read book The Evolution of Yield Management in the Airline Industry written by Ben Vinod and published by Springer Nature. This book was released on 2021-05-28 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book chronicles airline revenue management from its early origins to the last frontier. Since its inception revenue management has now become an integral part of the airline business process for competitive advantage. The field has progressed from inventory control of the base fare, to managing bundles of base fare and air ancillaries, to the precise inventory control at the individual seat level. The author provides an end-to-end view of pricing and revenue management in the airline industry covering airline pricing, advances in revenue management, availability, and air shopping, offer management and product distribution, agency revenue management, impact of revenue management across airline planning and operations, and emerging technologies is travel. The target audience of this book is practitioners who want to understand the basics and have an end-to-end view of revenue management.