Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Download or read book LA GESTI N Y EL DESARROLLO ORGANIZACIONAL written by Jorge Alejandro Silva Rodríguez de San Miguel and published by 3Ciencias. This book was released on 2018-10-18 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: La gestión de las organizaciones, de cualquier giro, requiere que el capital humano en las organizaciones se desempeñe de la mejor forma posible. Esto en la práctica es complicado, dependiendo del tipo de organización y su grado de complejidad (en términos de su giro, tamaño, clima organizacional, etc.). Por ello, es importante conocer, de forma general, aquellos factores que merman o potencian el desempeño de los trabajadores de una organización para poder aplicar acciones preventivas y correctivas que redunden en un mejor desempeño laboral. Para lograr esto, en este libro se analizan factores económicos, pero en particular aquellos que tienen un impacto directo en el comportamiento organizacional, ya que, un deficiente diseño organizacional puede ocasionar que recursos humanos con un amplio conocimiento técnico no sean eficaces ni eficientes. A fin de cumplir con el propósito de explicar el impacto del desarrollo organizacional en los diferentes procesos de gestión para mejorar el desempeño del capital humano, la presente obra consta de nueve capítulos.
Download or read book El modelo de gesti n de recursos humanos written by Juan Carlos Rodríguez-Serrano and published by Editorial UOC. This book was released on 2011-06-23 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Se trata de una obra fácil y amena que nos muestra, en pocas páginas, un eficaz método de gestión de personas al alcance de toda organización (cualquiera que sea su dimensión) que tenga como principal activo su capital humano y que esté dispuesta a dedicar a la cuestión una cierta disciplina y un poco de tiempo. Este método se adapta especialmente a la realidad de las pequeñas y medianas organizaciones y examina, de forma integrada y práctica, las descripciones de puestos de trabajo, las valoraciones, la selección, la evaluación del desempeño y los planes de carrera, cuestiones consideradas tradicionalmente como una amalgama de difícil tratamiento. La orientación y la sencillez expositiva del denominado modelo de gestión de recursos humanos se basan en la experiencia de que, en estos entornos, un ejercicio meramente conceptual tiene escaso valor y, al final, acaba en el olvido, a no ser que esté conectado con la realidad concreta y práctica de las organizaciones.
Download or read book Migrating to Opportunity written by Mauro Testaverde and published by World Bank Publications. This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Acknowledgements -- Overview -- Workers in southeast Asia are on the move -- Migration in ASEAN -- The determinants of migration in ASEAN and the importance of labor mobility costs -- The impacts of migration in ASEAN -- Trade integration and labor mobility in the ASEAN economic community -- Migration policy in the ASEAN region -- Reducing migration costs in ASEAN -- List of figures
Download or read book The Oxford Handbook of Human Resource Management written by Peter Boxall and published by Oxford University Press. This book was released on 2008-06-05 with total page 732 pages. Available in PDF, EPUB and Kindle. Book excerpt: HRM is central to management teaching and research, and has emerged in the last decade as a significant field from its earlier roots in Personnel Management, Industrial Relations, and Industrial Psychology. People Management and High Performance teams have become key functions and goals for manager at all levels in organizations. The Oxford Handbook brings together leading scholars from around the world - and from a range of disciplines - to provide an authoritative account of current trends and developments. The Handbook is divided into four parts: * Foundations and Frameworks, * Core Processes and Functions, * Patterns and Dynamics, * Measurement and Outcomes. Overall it will provide an essential resource for anybody who wants to get to grips with current thinking, research, and development on HRM.
Download or read book Glosario Del Banco Mundial written by World Bank and published by World Bank Publications. This book was released on 1996 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edition of the World Bank has been revised and expanded by the Terminology Unit in the Languages Services Division of the World Bank in collaboration with the English, Spanish, and French Translation Sections. The Glossary is intended to assist the Bank's translators and interpreters, other Bank staff using French and Spanish in their work, and free-lance translator's and interpreters employed by the Bank. For this reason, the Glossary contains not only financial and economic terminology and terms relating to the Bank's procedures and practices, but also terms that frequently occur in Bank documents, and others for which the Bank has a preferred equivalent. Although many of these terms, relating to such fields as agriculture, education, energy, housing, law, technology, and transportation, could be found in other sources, they have been assembled here for ease of reference. A list of acronyms occurring frequently in Bank texts (the terms to which they refer being found in the Glossary) and a list of international, regional, and national organizations will be found at the end of the Glossary.
Download or read book Managing Human Assets written by Michael Beer and published by Simon and Schuster. This book was released on 1984 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines a model of human resource management, discusses employee participation, reward systems, and competency, and shows how to make personnel policies an integral part of a business's overall strategy.
Download or read book Achieving Strategic Excellence written by Edward E. Lawler and published by Stanford University Press. This book was released on 2006-04-13 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the Center for Effective Organizations’s (CEO) fourth national study of the human resources (HR) function in large corporations. It is the only long-term national study of this important function. Like the previous studies, it focuses on measuring whether the HR function is changing and on gauging its effectiveness. The study focuses particularly on whether the HR function is changing to become an effective strategic partner. It also analyzes how organizations can more effectively manage their human capital. The present study compares data from earlier studies to data collected in 2004. The results show some important changes and indicate what HR needs to do to be effective. Practices are identified that enable HR functions to be high value-added strategic partners.
Download or read book The New Workplace written by David Holman and published by John Wiley & Sons. This book was released on 2003-07-07 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Just-in-time", "total quality management", "lean manufacturing", "call centres", "team work", "empowerment" - most people in business have heard these buzz words, often offered as a panacea to all profit ills. So why don't they always work? Can you combine them anyhow? If not, why not? The New Workplace Handbook is a comprehensive guide to the evidence available on how modern working practices and technology affect the people in organizations. Within a broad psychological framework, leading experts examine how people work, their experience of work, the impact on productivity and performance and the human resource implications. Guidance is offered on a range of different methods, tools and practices that can be used to guide the design and implementation of modern working practices to ensure that pitfalls are avoided and the best possible results are obtained from new initiatives. Indispensable for consultants, this Handbook will also be useful for students and scholars in the psychology of business, human resource professionals and anyone involved in the management of new working practices.
Download or read book Serving Citizens written by Juan Carlos Cortázar Velarde and published by Inter-American Development Bank. This book was released on 2014-09-19 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried out by the Inter-American Development Bank in 2004 in 16 countries and presents a comparative analysis of the ways in which the countries have evolved during the last decade. The methodology is based on the principles of the Ibero-American Charter for Public Service. In addition, it draws lessons from reform processes, identifying strategies for civil service modernization in the region. Finally, the book proposes a possible future agenda to continue the efforts to further professionalize the civil service in Latin America.
Download or read book Corporate Culture and Performance written by John P. Kotter and published by Simon and Schuster. This book was released on 2008-06-30 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Going far beyond previous empirical work, John Kotter and James Heskett provide the first comprehensive critical analysis of how the "culture" of a corporation powerfully influences its economic performance, for better or for worse. Through painstaking research at such firms as Hewlett-Packard, Xerox, ICI, Nissan, and First Chicago, as well as a quantitative study of the relationship between culture and performance in more than 200 companies, the authors describe how shared values and unwritten rules can profoundly enhance economic success or, conversely, lead to failure to adapt to changing markets and environments. With penetrating insight, Kotter and Heskett trace the roots of both healthy and unhealthy cultures, demonstrating how easily the latter emerge, especially in firms which have experienced much past success. Challenging the widely held belief that "strong" corporate cultures create excellent business performance, Kotter and Heskett show that while many shared values and institutionalized practices can promote good performances in some instances, those cultures can also be characterized by arrogance, inward focus, and bureaucracy -- features that undermine an organization's ability to adapt to change. They also show that even "contextually or strategically appropriate" cultures -- ones that fit a firm's strategy and business context -- will not promote excellent performance over long periods of time unless they facilitate the adoption of strategies and practices that continuously respond to changing markets and new competitive environments. Fundamental to the process of reversing unhealthy cultures and making them more adaptive, the authors assert, is effective leadership. At the heart of this groundbreaking book, Kotter and Heskett describe how executives in ten corporations established new visions, aligned and motivated their managers to provide leadership to serve their customers, employees, and stockholders, and thus created more externally focused and responsive cultures.
Download or read book Strategy Maps written by Robert S. Kaplan and published by Harvard Business Press. This book was released on 2004 with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt: The authors of "The Balanced Scorecard" and "The Strategy-Focused Organization" present a blueprint any organization can follow to align processes, people, and information technology for superior performance.
Download or read book Alternative Work Schedules written by Jon Lepley Pierce and published by Allyn & Bacon. This book was released on 1989 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The North American Mosaic written by Commission for Environmental Cooperation (Montréal, Québec). Secretariat and published by . This book was released on 2001 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The North American Mosaic has four overarching features. First, it is, to the extent feasible, based on comparable information on the status and trends of major indicators of the state of the environment in Canada,Mexico, and the United States. Second, the report confirms that these three countries together make up an incredibly complex, dynamic, and interconnected ecosystem in which humans play a dominant and decisive role. Third, the report raises important and sometimes disquieting questions concerning the sustainability of some current trends. Finally, the report is a reminder that our economic, social, and physical well-being are utterly dependent on the life-sustaining services provided by nature. This report emphasizes the importance of developing mutually compatible economic, social, and environmental goals and policies across the three-country region.
Download or read book Intelligent Cities written by Nicos Komninos and published by Routledge. This book was released on 2013-05-13 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: At the turn of the century some cities and regions in Europe, Japan and the USA, displayed an exceptional capacity to incubate and develop new knowledge and innovations. The favourable environment for research, technology and innovation created in these areas was not immediately obvious, yet it was of great significance for a development based on knowledge, learning, and innovation. Intelligent Cities focuses on these environments of innovation, and the major models (technopoles, innovating regions, intelligent cities) for creating an environment-supporting technology, innovation, learning, and knowledge-based development. The introduction and the first chapter deal with innovation as an environmental condition, and with the geography and typology of islands of innovation. The next three parts focus on the theoretical paradigms and the planning models of the 'industrial district', the innovating region', and the 'intelligent city', which offer three alternative ways to create an environment of innovation.
Download or read book Gesti n de talento humano y del conocimiento written by Armando Cuesta Santos and published by Ecoe Ediciones. This book was released on 2010-01-01 with total page 515 pages. Available in PDF, EPUB and Kindle. Book excerpt: La ventaja competitiva de las empresas no radica en sus recursos materiales, energéticos, financieros, ni tecnológicos, sino en el nivel de formación y gestión de sus recursos humanos. Ya Bill Gates decía a finales del siglo XX que una empresa gestiona, esencialmente, datos, documentos y el trabajo de las personas, y que por ello su finalidad es mejorar la manera en que las personas colaboran entre ellas. En esta nueva edición se reiteran los conceptos, tecnologías y enfoque de la edición anterior, y se describe el rol de la tecnología en la Gestión del Recurso Humano (GRH), el capital intelectual en la empresa, la gestión por competencias, la selección de personal, los planes de carrera, la organización que aprende (learning organization) y la compensación laboral. Se incluye un nuevo capítulo sobre evaluación del desempeño laboral y su relación con el desempeño estratégico empresarial bajo el modelo conceptual de análisis GRH-DPC (Diagnóstico, Planificación y Control). Este texto sirve de referencia para estudiantes de pregrado y posgrado en Administración de Empresas, Psicología y Trabajo Social, y sobre todo para directivos y profesionales que tienen fe en el mejoramiento humano.
Download or read book Crimes of Obedience written by Herbert C. Kelman and published by Yale University Press. This book was released on 1989-01-01 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sergeant William Calley's defense of his behavior in the My Lai massacre and the widespread public support for his argument that he was merely obeying orders from a superior and was not personally culpable led Herbert C. Kelman and V. Lee Hamilton to investigate the attitudes toward responsibility and authority that underlie "crimes of obedience"--not only in military circumstances like My Lai but as manifested in Watergate, the Iran-Contra scandal, and the Kurt Waldheim affair. Their book is an ardent plea for the right and obligation of citizens to resist illegal and immoral orders from above.
