Download or read book A Patient centered Approach to Handling Complaints and Grievances written by and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Resolving Patient Complaints written by Liz Osborne and published by Jones & Bartlett Learning. This book was released on 2004 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Download or read book Cultivating a Digital Culture for Effective Patient Engagement written by Lorren Pettit and published by CRC Press. This book was released on 2020-01-30 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cultivating a Digital Culture for Effective Patient Engagement offers a strategic framework for healthcare provider websites in order to support patient engagement and connected health initiatives. Referred to as the Health Empowerment Web Strategy Index (HEWSi), the proposed framework is complemented by a detailed "check list" of health empowerment items organizations should incorporate into their website design. A healthcare provider’s website should be an effective resource for empowering the health of patients no matter where patients are in their digital culture evolution. The challenge for many organizations is that patient engagement/connected health initiatives are frequently developed and managed separately from the organization’s digital marketing efforts. This book recognizes this disconnect and advocates for a reimaging of healthcare provider websites based on the four domains of the HEWSi strategic framework: (1) orienting; (2) enlightening; (3) aligning; and (4) personalizing. As a framework and toolkit, HEWSi helps breakdown patient engagement silos within healthcare organizations by allowing varied functional teams (marketing; web developers; patient experience staff; clinical leaders; HIM/HIS personnel; etc.) to congregate around a shared pathway for conversing, strategizing, planning, and developing an effective patient empowerment website.
Download or read book Intelligent Systems for Sustainable Person Centered Healthcare written by Dalia Kriksciuniene and published by Springer Nature. This book was released on 2022 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Person-Centered Care (PCC) conceptual background of healthcare positions a person in the center of a healthcare system, instead of defining a patient as a set of diagnoses and treatment episodes. The PCC-based concep- tual background triggers enhanced application of Artificial Intelligence (AI), as it dissolves the limits of processing traditional medical data records. The ambition of taking care of a person health by knowing life conditions, values, and expectations for nurturing own health adds new dimensions for making PCC operational.
Download or read book Alzheimer s Day Care written by David A. Linderman and published by Taylor & Francis. This book was released on 2013-05-13 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: A book whose purpose is to offer guidance to individuals, organizations and agencies on how to develop day care programmes for patients with Alzheimer's disease or a related dementia. A range of programme aspects are covered from administrative details to social factors and evaluation techniques.
Download or read book Structural Approaches to Address Issues in Patient Safety written by Susan D. Moffatt-Bruce and published by Emerald Group Publishing. This book was released on 2019-10-24 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume delves into the potential that design thinking can have when applied to organizational systems and structures in health care environments to mitigate risks, reduce medical errors and ultimately improve patient safety, the quality of care, provider well-being, and the overall patient experience.
Download or read book Nursing Leadership for Patient Centered Care written by Dr. Harriet Forman, RN, EdD and published by Springer Publishing Company. This book was released on 2010-09-08 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book should be read by every nurse manager. Nursing students and faculty will benefit from reading it as well."--Nursing Education Perspectives "Dr. Forman's book is revolutionary and courageous in that it brings to light negative issues that exist in nursing management and patient careÖ.Her use of plain, day-to-day language and methods will ultimately bring reform to health care at the bedside." —Deborah M. Tascone, MS, RN Regional Executive Director North Shore Long Island Jewish Health System "The vignettes provide great examples that could lead to rich classroom or workshop discussions. Perfect for leadership/management courses and in health care organizations..." Diana Mason, PhD, C, FAAN, RN Editor Emeritus, American Journal of Nursing Professor of Nursing, Rudin Chair, Hunter-Bellevue College of Nursing Too often, both nurses and patients witness major breakdowns in the health care system-ineffective communication, unrealistic nurse-patient ratios, tension among staff, abuse of authority, and most importantly, managers drawn away from patients due to administrative duties. This inspiring guide presents engaging, real-life stories of nurses, managers, and leaders who have experienced failures of the system firsthand, and have been motivated to critically examine, address, and resolve them. This collection of narratives includes practical methods, models, and strategies that nurses can apply to enhance and expand their own practices. Readers will gain a wealth of insight on how to overcome narrow-mindedness and egocentrism, to improve their management, leadership, communication, and organizational skills, and ultimately to bring real reform to health care practices and patient care. Key features: Presents stories of actual management issues and how nurse leaders/managers, nursing staff, and patients have handled them Identifies harmful trends in the health care system that can be analyzed and remedied Encourages nurse managers to shift the prevailing "system-centered" orientation to one that is "patient-centered" Provides a phenomenologically based leadership/management model for resolving nursing issues institutionally and individually Includes methods for addressing cultural and religious barriers among staff An engaging, enjoyable read, this book will empower readers to learn from these narratives and to dramatically transform the health care system at large.
Download or read book Pediatric Critical Care E Book written by Jerry J. Zimmerman and published by Elsevier Health Sciences. This book was released on 2011-03-24 with total page 1769 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provide the latest in superior quality care for critically ill children with the full-color, updated 4th Edition of Fuhrman and Zimmerman’s Pediatric Critical Care. In print, and now online, Drs. Bradley P. Fuhrman and Jerry J. Zimmerman use a comprehensive, organ-systems approach to help you manage a full range of disease entities. Get up-to-the-minute knowledge of topics such as acute lung injury, multiple organ dysfunction syndrome, and more. Implement new clinical techniques and diagnostic tests, weigh the varying perspectives of six associate editors with expertise in the field, reference 1,000+ illustrations to aid diagnosis, and keep sharp with online access to board-style review questions. This definitive title will ensure that you consistently deliver the very best intensive care to your pediatric patients. Focus on the development, function, and treatment of a wide range of disease entities with the text’s clear, logical, organ-system approach. Keep all members of the pediatric ICU team up to date with coverage of topics particularly relevant to their responsibilities. Keep current with the latest developments in palliative care, mass casualty/epidemic disease, acute respiratory failure, non-invasive ventilation, neurocritical care, neuroimaging, hypoxic-ischemic encephalopathy, stroke and intracerebral hemorrhage, systemic inflammatory response syndrome, acute lung injury, multiple organ dysfunction syndrome, and much more. Quickly find the information you need with sections newly reorganized for easier access. Gain the perspectives of six expert associate editors on all the new developments in the field. Understand complex concepts quickly and conclusively with a brand new full-color format and more than 1,000 illustrations. Search the full text, download the image library, and access online board review questions targeting every relevant topic, all at www.expertconsult.com.
Download or read book Managed Health Care in the New Millennium written by David I. Samuels and published by CRC Press. This book was released on 2011-12-05 with total page 309 pages. Available in PDF, EPUB and Kindle. Book excerpt: David Samuels, a leading authority on financial models in healthcare, draws on his multidisciplinary background in all aspects of managed care to provide an expansive yet detailed perspective of this complex field. Grounded in evidence-based modeling, the book’s multidisciplinary focus puts the spotlight on core concepts from the standpoints of health plans, hospitals, physician practice, and their respective integrated network models. You’ll learn what happened when a country’s national health care plan is developed with problematic underwriting, why hospitals will always be victimized at their payer’s bargaining table, and even how to improve the current primary care shortage at both 50% less provider costs as well as with triple their members’ compliance in wellness care. The book gives you the critical tools to stay ahead of the learning curve, engage patients to take responsibility for their own and their family’s health status, and improve your differentiation in a RAPIDLY changing marketplace.
Download or read book Glencoe Nursing Assistant Fundamentals A Patient Centered Approach written by June Eastmond and published by McGraw-Hill Science/Engineering/Math. This book was released on 1997-01-07 with total page 708 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vignettes that put students in real-life situations are among the ways that Glencoe Nursing Assistant Fundamentals takes stu-dents beyond the confines of textbook learning to prepare them for the rigors and rewards of careers as nursing assistants. Com-bining technical instruction and concepts in patient-centered care, this new text focuses on both the technical skills and the human relations skills required of a nursing assistant.
Download or read book Evidence Based Leadership Innovation and Entrepreneurship in Nursing and Healthcare written by Bernadette Mazurek Melnyk, PhD, APRN-CNP, FAANP, FNAP, FAAN and published by Springer Publishing Company. This book was released on 2024-03-15 with total page 690 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delivers the tools for a new generation of nurse leaders to forge innovative solutions for complex healthcare issues Authored by world-class innovators and leaders in evidence-based healthcare practice, this text delivers proven strategies for incorporating inventive leadership solutions into daily practice. It is the only such resource to include an accompanying skills-building handbook to help readers put key content into real-world practice. The second edition builds on the strengths of the first with six new chapters focusing on emotional intelligence and crucial conversations, leading in a virtual world, budgeting and the art of negotiation, putting leadership competencies into practice, learning from the frontlines, and building organizational wellness. It spotlights entrepreneurial thinking for nurses working in larger healthcare systems and private practice and includes examples of innovative solutions developed during COVID-19. The text also reflects current AACN Essentials and other national standards and competencies. The book differs from traditional academic texts by providing relatable content that is both practical and engaging. With the aim of stimulating readers to move beyond conventional thinking and behavior, it provides plentiful first-person accounts of successful healthcare leadership and innovation and step-by-step "how-tos" for productively applying concepts. A popular "Call to Action" feature provides practical exercises to help readers develop the skills addressed in each chapter. Motivational quotes, podcasts, learning objectives, review questions, and bulleted takeaway points provide additional opportunities for in-depth learning. An extensive instructor package includes PPTs, podcasts, and useful teaching strategies. New to the Second Edition: Six new chapters addressing emotional intelligence and crucial conversations, leading in a virtual world, budgeting and the art of negotiation, putting leadership competencies into practice, learning from the frontlines, and building organizational wellness Highlights entrepreneurial thinking for nurses in larger healthcare systems or private practice Includes examples of innovation solutions developed during COVID-19 Reflects updated AACN Essentials and other national standards and competencies A supplemental skills-building handbook helps learners put key content into real-world practice. Key Features: Delivers multiple real-world examples of leadership, innovation, and the entrepreneurial mindset with direct applicability to current nursing practice Provides accompanying skills-building handbook to help nurses put knowledge in to practice Includes motivational quotes to inspire and challenge readers Embeds "Calls to Action"---practical exercises to help readers develop specific skills related to chapter content---within each chapter Presents educational podcasts by world-class leaders Offers succinct takeaway points distilling key concepts in each chapter Includes learning objectives, review questions, bulleted takeaway points, and an extensive instructor package
Download or read book HQ Solutions written by NAHQ and published by Lippincott Williams & Wilkins. This book was released on 2017-10-16 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: For comprehensive guidance on creating quality structures that support patient/provider collaboration, cost-effective solutions, and safe, efficient care, get the fully updated HQ Solutions, an official publication of the National Association for Healthcare Quality (NAHQ). Written by HQ experts and applicable to all practice settings, this essential resource offers healthcare quality professionals the theoretical and practical basis for safe, reliable, cost-effective care, including the use of state-of-the-art tools for measuring, monitoring, selecting, and managing data. Invaluable for preparing for the Certified Professional in Healthcare Quality® (CPHQ) certification exam, this is an optimal healthcare quality professional’s resource. Create a safer, more efficient care environment, with proven quality improvement practices ... NEW quality and safety tools and techniques adaptable to any care setting NEW and updated content on recent changes in U.S. healthcare quality requirements, legislation, and reform NEW content on core skills and methods of organizational leadership, patient safety, performance and process improvement, and health data analytics Key resource for HQ principles and practices—vital for healthcare quality professionals including nurses, instructors, researchers, consultants, and clinicians in all practice settings, including home care, hospices, skilled nursing facilities, rehab, and ambulatory care, as well as healthcare organizations, healthcare boards, and government agencies Organizational Leadership Leadership fundamentals and principles, quality and safety infrastructure, strategic planning, and change management Real-life scenarios solved with proven leadership formulas and evidence-based solutions Performance measures, key performance and quality indicators, and performance improvement models Accreditation, Regulation, and Continuous Readiness Impact of regulations on healthcare quality and safety Continuous readiness activities Organizational assessment, survey procedures, and more Health Data Analytics Foundations of a solid data management system Tools, approaches, and application of data management systems, data collection, interpretation, and reporting Analysis tools and basic statistical techniques and methods Patient Safety Practical tools for safety assessment, planning, implementation, and evaluation Components of a safety culture Effective risk management strategies Performance, Safety, and Process Improvement Key principles and practices Critical pathways, effective team building, decision support, benchmarking IOM imperatives, analysis and interpretation of data, decision-support tools, and more
Download or read book Complaint written by Sara Ahmed and published by Duke University Press. This book was released on 2021-08-09 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Complaint! Sara Ahmed examines what we can learn about power from those who complain about abuses of power. Drawing on oral and written testimonies from academics and students who have made complaints about harassment, bullying, and unequal working conditions at universities, Ahmed explores the gap between what is supposed to happen when complaints are made and what actually happens. To make complaints within institutions is to learn how they work and for whom they work: complaint as feminist pedagogy. Ahmed explores how complaints are made behind closed doors and how doors are often closed on those who complain. To open these doors---to get complaints through, keep them going, or keep them alive---Ahmed emphasizes, requires forming new kinds of collectives. This book offers a systematic analysis of the methods used to stop complaints and a powerful and poetic meditation on what complaints can be used to do. Following a long lineage of Black feminist and feminist of color critiques of the university, Ahmed delivers a timely consideration of how institutional change becomes possible and why it is necessary.
Download or read book Big Book of Emergency Department Psychiatry written by Yener Balan and published by Taylor & Francis. This book was released on 2017-09-18 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the operational and clinical strategies needed to improve care of Emergency Psychiatric patients. Boarding of psychiatric patients in ED’s is recognized as a national crisis. The American College of Emergency Physicians identified strategies to decrease boarding of psychiatric patients as one of their top strategic goals. Currently, there are books on clinical care of psychiatric patients, but this is the first book that looks at both the clinical and operational aspects of caring for these patients in ED setting. This book discusses Lean methodology, the impact of long stay patients using queuing methodology, clinical guidelines and active treatment of psychiatric patients in the ED.
Download or read book Nasal Cavity and Middle Ear Cancer Diagnosis Treatment and Patient Empowerment written by Dr. Spineanu Eugenia and published by Dr. Spineanu Eugenia. This book was released on with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you or a loved one facing the challenges of malignant neoplasms in the nasal cavity or middle ear? Dive into our comprehensive guide that brings together cutting-edge medical knowledge and patient-centered care to empower you on your journey to healing. In "Comprehensive Guide to Nasal Cavity and Middle Ear Cancer," we demystify the complexities of these rare cancers, providing you with a roadmap for diagnosis, treatment, and survivorship. Our treatise is not just a medical manual; it's your trusted companion in navigating the often intricate world of healthcare. What You'll Discover: In-Depth Understanding: We delve into the intricacies of nasal cavity and middle ear cancer, exploring their origins, risk factors, and molecular mechanisms. Get a grasp of the science behind your condition. Empowerment through Knowledge: Knowledge is power. Learn about the latest diagnostic approaches, surgical options, radiation therapy, chemotherapy, and emerging therapies. Our aim is to equip you with the information you need to make informed decisions. Patient-Centered Care: Your well-being is at the heart of our treatise. We explore holistic health approaches, pain management, psychological support, and survivorship care planning. It's not just about treating the disease; it's about improving your quality of life. Legal and Ethical Considerations: Understand your rights as a patient and the ethical implications of treatment choices. We shed light on legal obligations for healthcare providers and your role in decision-making. Advocacy and Support: Discover the power of patient advocacy and learn how to be your own advocate in the healthcare system. Find resources and support networks to guide you through your journey. Whether you're a patient, caregiver, or healthcare provider, our treatise serves as an invaluable resource. We combine medical expertise with a compassionate approach to empower you with the tools and knowledge needed to make the best decisions for your health. Don't navigate the challenging waters of nasal cavity and middle ear cancer alone. "Comprehensive Guide to Nasal Cavity and Middle Ear Cancer" is your trusted companion. Get ready to embark on a journey toward better health and well-being. Order your copy today and take control of your healthcare journey.
Download or read book Design and Implementation of an Online Tertiary Institution Web Based Student Complaint Management System written by Dr. Khaled Mofawiz Alfawaz and published by Shineeks Publishers. This book was released on 2022-12-16 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are various ways to file complaints because student unhappiness is increasing quickly. The computerization of filing and retrieving complaints is the main topic of this study. The author developed extensive web-based software for managing student complaints that is both user-friendly and very effective in achieving the research objectives. There is also a brief user manual available. The final product of this research is a user-friendly and highly effective web-based tool for managing student complaints that also meets the project’s goals.
Download or read book Making It Right written by Paul Alexander Clark and published by HC Pro, Inc.. This book was released on 2005 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: HCPro and Press Ganey are proud to introduce "Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices." It is a unique and authoritative resource and training tool to increase patient satisfaction . . . and improve your bottom line.What do you do when healthcare service fails? How should you react when a patient complains or expresses concern? It's one thing to make a mistake. It's another to add insult to injury by neglecting to address the problem, or by responding inappropriately. In fact, the way your organization reacts when something goes wrong profoundly affects your patients' overall healthcare experience, and ultimately their satisfaction with your facility.The success of any healthcare facility depends on an effective service recovery system. Failure to resolve a patient's problem--whether real or perceived--or to make amends will result in an unhappy patient--and a possible lawsuit. Fortunately, it is possible to mitigate the impact of flawed healthcare service. By exceeding expectations in the way you address the situation, you can re-capture the loyalty of a wronged patient, and send your patient satisfaction scores through the roof.The definitive service recovery guide Introducing "Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices," an indispensable service recovery guide made possible by a unique partnership between HCPro and Press Ganey. Rely on this dependable, authoritative resource to create, implement and maintain a service recovery program that achieves: high patient satisfaction profitable financial returns regulatory compliance measurable results This must-have guide uses valuable real-life, world-class case studies to illustrate essential service recovery principles. Readers will benefit from these compelling examples of how other healthcare organizations have created successful programs to enhance their service recovery and improve patient satisfaction.From Press Ganey--the thought leaders in patient satisfaction "Making it Right"draws on the expertise and experiences of Press Ganey Consultants and clients. Press Ganey, the premier vendor of performance measurement and improvement in healthcare, has compiled a mountain of industry best practices and analyzed the best service recovery programs in the country. You'll benefit from this insider information, as Press Ganey Consultants take you step-by-step through the process of creating an effective service recovery program. With "Making it Right," you'll have the tools and information you need to transform your organization from one that avoids complaints, to an organization that is empowered, patient-centered, and ready to handle service failures.Innovative multimedia makes staff training a pleasure Along with your informative guide, you'll also receive a DVD full of training clips for your staff. These clips depict realistic scenarios of typical patient complaints, as well as effective staff responses and solutions to these problems. You'll also find interactive evaluations, planning documents, do-it-yourself databases, and other important tools-of-the-trade conveniently located on the accompanying CD-ROM.Order your copy today With "Making it Right" you'll not only increase your patient satisfaction scores and encourage positive word of mouth, you'll also improve your organization's bottom line.About Press Ganey: Press Ganey is the healthcare industry's largest independent vendor of satisfaction measurement and improvement services. They specialize in producing tested and reliable satisfaction surveys, comprehensive management reports, and national comparative databases to monitor customer (patient, resident and employee) satisfaction in healthcare delivery systems. Press Ganey--founded in 1985 and headquartered in South Bend, Indiana--serves approximately 6,000 health care facilities, which includes 1,454 hospitals or more
