Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

Download or read book Fair Play written by Eve Rodsky and published by Penguin. This book was released on 2021-01-05 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: AN INSTANT NEW YORK TIMES BESTSELLER • A REESE'S BOOK CLUB PICK Tired, stressed, and in need of more help from your partner? Imagine running your household (and life!) in a new way... It started with the Sh*t I Do List. Tired of being the “shefault” parent responsible for all aspects of her busy household, Eve Rodsky counted up all the unpaid, invisible work she was doing for her family—and then sent that list to her husband, asking for things to change. His response was...underwhelming. Rodsky realized that simply identifying the issue of unequal labor on the home front wasn't enough: She needed a solution to this universal problem. Her sanity, identity, career, and marriage depended on it. The result is Fair Play: a time- and anxiety-saving system that offers couples a completely new way to divvy up domestic responsibilities. Rodsky interviewed more than five hundred men and women from all walks of life to figure out what the invisible work in a family actually entails and how to get it all done efficiently. With 4 easy-to-follow rules, 100 household tasks, and a series of conversation starters for you and your partner, Fair Play helps you prioritize what's important to your family and who should take the lead on every chore, from laundry to homework to dinner. “Winning” this game means rebalancing your home life, reigniting your relationship with your significant other, and reclaiming your Unicorn Space—the time to develop the skills and passions that keep you interested and interesting. Stop drowning in to-dos and lose some of that invisible workload that's pulling you down. Are you ready to try Fair Play? Let's deal you in.

Download or read book Zombies vs Unicorns written by Holly Black and published by S&S/Saga Press. This book was released on 2015-07-28 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s the epic battle of brains against manes. Which side are you on? It’s a question as old as time itself: which is better, the zombie or the unicorn? This all-original anthology edited by Holly Black (Team Unicorn) and Justine Larbalestier (Team Zombie) makes strong arguments for both sides in the form of spectacular short stories. Half of the stories portray the strengths—for good and evil—of unicorns, and half show the good (and really, really badass) side of zombies. Contributors include many bestselling authors, including Cassandra Clare, Libba Bray, Maureen Johnson, Meg Cabot, Scott Westerfeld, and Margo Lanagan. This anthology will have everyone asking: Team Zombie or Team Unicorn?

Download or read book Marley Me written by John Grogan and published by Harper Collins. This book was released on 2009-03-17 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The heartwarming and unforgettable story of a family and the wondrously neurotic dog who taught them what really matters in life. Now with photos and new material. Is it possible for humans to discover the key to happiness through a bigger-than-life, bad-boy dog? Just ask the Grogans. John and Jenny were just beginning their life together. They were young and in love, with not a care in the world. Then they brought home Marley, a wiggly yellow furball of a puppy. Life would never be the same. Marley grew into a barreling, ninety-seven-pound streamroller of a Labrador retriever. He crashed through screen doors, gouged through drywall, and stole women's undergarments. Obedience school did no good -- Marley was expelled. But just as Marley joyfully refused any limits on his behavior, his love and loyalty were boundless, too. Marley remained a model of devotion, even when his family was at its wit's end. Unconditional love, they would learn, comes in many forms. Marley & Me is John Grogan's funny, unforgettable tribute to this wonderful, wildly neurotic Lab and the meaning he brought to their lives.

Download or read book Celestia written by Yumoyori Wilson and published by . This book was released on 2018-08-17 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: A magical discovery leads to a path of hope, but will the darkness be stronger than light? Celestia Rainbow never expected to find out the truth about her birth or the role she now plays in the crisis going on throughout the dimensions.Forsaken are getting stronger and are now attacking hunters and huntresses across the dimensions out of their desire for immense power. Celestia must now deal with learning how she can help while also balancing her classes at Aslan Academy and dealing with the tension that's growing within her team.With Theo returning home, Hunter dealing with his own issues, and Cairus and Caio feeling stuck on deciding whose side they're on, Celestia, Finn, and Orion are having to work overtime to try and bring Team Misfit back together. Now that they know the identity of the mysterious man from Celestia's dreams, it's time to fight darkness with light, with the help of new comrades, familiars, and a little sprinkle of glitter. Will Aslan's Elite unicorn shifter be able to hold onto her badass name and finally defeat the growing darkness? Or will she and her lovers finally crumble beneath their own insecurities? Only one way to find out.CELESTIA 3 is a new REVERSE HAREM, paranormal series. Recommended for 18+ audiences, containing mature sexual content, violence and strong language.

Download or read book Outside Inside written by LeUyen Pham and published by Roaring Brook Press. This book was released on 2021-01-05 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Caldecott honoree LeUyen Pham, Outside, Inside is a moving picture book that captures the unforgettable moment during the pandemic when people all over the world came together. It celebrates the essential workers, frontline workers, and communities that worked with each other to protect our loved ones. Something strange happened on an unremarkable day just before the season changed. Everybody who was outside . . . . . . went inside. Outside, it was quieter, wilder, and different. Inside, we laughed, we cried, and we grew. We remembered to protect the ones we love and love the ones who protect us. While the world changed outside, we became stronger on the inside and believed that someday soon spring would come again. A Chicago Public Library Best of the Best Book of 2021 Evanston Public Library 101 Great Books for Kids List of 2021 A Shelf Awareness Best Children's Book of 2021 A 2022 Notable Children's Books in the Language Arts List

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book Wait Till Helen Comes written by Mary Downing Hahn and published by HarperCollins. This book was released on 2008-04-21 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twelve-year-old Molly and her ten-year-old brother, Michael, have never liked their seven-year-old stepsister, Heather. Ever since their parents got married, she's made Molly and Michael's life miserable. Now their parents have moved them all to the country to live in a house that used to be a church, with a cemetery in the backyard. If that's not bad enough, Heather starts talking to a ghost named Helen and warning Molly and Michael that Helen is coming for them. Molly feels certain Heather is in some kind of danger, but every time she tries to help, Heather twists things around to get her into trouble. It seems as if things can't get any worse. But they do—when Helen comes.

Download or read book People I Want to Punch in the Throat written by Jen Mann and published by Ballantine Books. This book was released on 2014-09-09 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: NATIONAL BESTSELLER • A debut collection of witty, biting essays laced with a surprising warmth, from Jen Mann, the writer behind the popular blog People I Want to Punch in the Throat People I want to punch in the throat: • anyone who feels the need to bling her washer and dryer • humblebraggers • people who treat their pets like children Jen Mann doesn’t have a filter, which sometimes gets her in trouble with her neighbors, her fellow PTA moms, and that one woman who tried to sell her sex toys at a home shopping party. Known for her hilariously acerbic observations on her blog, People I Want to Punch in the Throat, Mann now brings her sharp wit to bear on suburban life, marriage, and motherhood in this laugh-out-loud collection of essays. From the politics of joining a play group, to the thrill of mothers’ night out at the gun range, to the rewards of your most meaningful relationship (the one you have with your cleaning lady), nothing is sacred or off-limits. So the next time you find yourself wearing fuzzy bunny pajamas in the school carpool line or accidentally stuck at a co-worker’s swingers party, just think, What would Jen Mann do? Or better yet, buy her book. Praise for People I Want to Punch in the Throat “People I Want to Punch in the Throat is so good that it’ll make you want to adopt all the cats in the world. I’m not sure about the correlation, but it’s that good. It should come with a warning.”—Jenny Lawson, author of Let’s Pretend This Never Happened “Jen Mann has an amazing way of telling stories that will make you cringe and burst out laughing at the same time. From swinger parties to racist toddlers, she makes the suburbs unbelievably funny.”—Karen Alpert, author of I Heart My Little A-Holes “Jen Mann says the things we’re all too afraid to say. Her honest and hilarious writing style reminds me of David Sedaris and Tina Fey.”—Robin O’Bryant, author of Ketchup Is a Vegetable: And Other Lies Moms Tell Themselves “Jen Mann’s shrewd and unrelenting assault on the absurdity of suburban life is an honest peek into the occasional nightmare that is part of living the American dream. I love Jen. I wish she was my neighbor. It’s so refreshing to know that I’m not the only one who wants to punch almost everyone in the f***ing throat.”—Nicole Knepper, author of Moms Who Drink And Swear

Download or read book Hyperbole and a Half written by Allie Brosh and published by Simon and Schuster. This book was released on 2013-10-29 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 New York Times Bestseller “Funny and smart as hell” (Bill Gates), Allie Brosh’s Hyperbole and a Half showcases her unique voice, leaping wit, and her ability to capture complex emotions with deceptively simple illustrations. FROM THE PUBLISHER: Every time Allie Brosh posts something new on her hugely popular blog Hyperbole and a Half the internet rejoices. This full-color, beautifully illustrated edition features more than fifty percent new content, with ten never-before-seen essays and one wholly revised and expanded piece as well as classics from the website like, “The God of Cake,” “Dogs Don’t Understand Basic Concepts Like Moving,” and her astonishing, “Adventures in Depression,” and “Depression Part Two,” which have been hailed as some of the most insightful meditations on the disease ever written. Brosh’s debut marks the launch of a major new American humorist who will surely make even the biggest scrooge or snob laugh. We dare you not to. FROM THE AUTHOR: This is a book I wrote. Because I wrote it, I had to figure out what to put on the back cover to explain what it is. I tried to write a long, third-person summary that would imply how great the book is and also sound vaguely authoritative—like maybe someone who isn’t me wrote it—but I soon discovered that I’m not sneaky enough to pull it off convincingly. So I decided to just make a list of things that are in the book: Pictures Words Stories about things that happened to me Stories about things that happened to other people because of me Eight billion dollars* Stories about dogs The secret to eternal happiness* *These are lies. Perhaps I have underestimated my sneakiness!

Download or read book Dearly Devoted Dexter written by Jeffry P. Lindsay and published by Vintage. This book was released on 2010 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: A secret vigilante killer who works as a blood spatter analyst for the Miami Police Department, Dexter Morgan finds his efforts to seek domestic tranquility undermined by a psychopath terrorizing the city.

Download or read book How to Be Everything written by Emilie Wapnick and published by HarperCollins. This book was released on 2017-05-02 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: What do you want to be when you grow up? It's a familiar question we're all asked as kids. While seemingly harmless, the question has unintended consequences. It can make you feel like you need to choose one job, one passion, one thing to be about. Guess what? You don't. Having a lot of different interests, projects and curiosities doesn't make you a "jack-of-all-trades, master of none." Your endless curiosity doesn't mean you are broken or flaky. What you are is a multipotentialite: someone with many interests and creative pursuits. And that is actually your biggest strength. How to Be Everything helps you channel your diverse passions and skills to work for you. Based on her popular TED talk, "Why some of us don't have one true calling", Emilie Wapnick flips the script on conventional career advice. Instead of suggesting that you specialize, choose a niche or accumulate 10,000 hours of practice in a single area, Wapnick provides a practical framework for building a sustainable life around ALL of your passions. You'll discover: • Why your multipotentiality is your biggest strength, especially in today's uncertain job market. • How to make a living and structure your work if you have many skills and interests. • How to focus on multiple projects and make progress on all of them. • How to handle common insecurities such as the fear of not being the best, the guilt associated with losing interest in something you used to love and the challenge of explaining "what you do" to others. Not fitting neatly into a box can be a beautiful thing. How to Be Everything teaches you how to design a life, at any age and stage of your career, that allows you to be fully you, and find the kind of work you'll love.

Download or read book Flowdreaming written by Summer McStravick and published by ReadHowYouWant.com. This book was released on 2010-07 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you woke up every day feeling that your life was a work of art-in-progress that took shape hour by hour, culminating in a lifetime of satisfaction and fulfillment? And what if you, the artist of this life, were able to sculpt the events and opportunities in your future not merely through physical action, but by using a far more powerful and subtle type of energy? There is such an energy, and it stirs just below the surface, creating the blueprints for everything that erupts in your physical existence. And you can learn to use it. Creative Flow dreaming reveals a powerful, precise, and beautiful method for manifesting in which you become an artist of living. Youll learn about this world of the manifesting practitioner, who guides the flow of living energies, as Summer McStravick gives you an intimate glimpse into her own pioneering practice. Forget everything youve learned about needing tough ''lessons' or ''learning experiences.' With Creative Flow dreaming, you learn that life is not a ladder to be climbed or a series of obstacles to get through. Life is about long-term financial security, relationships that feed your soul, robust health, and doing something with your time that you find meaningful and enjoyable. Creative Flow dreaming, and the path of the manifesting practitioner, reveals the way to harness the power of Flow - the energy of ease, perfection, and bubbling potential that is forever at your fingertips.

Download or read book Zappos 2014 Culture Book written by Zappos.com and published by . This book was released on 2015-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Bloom written by Kelle Hampton and published by William Morrow Paperbacks. This book was released on 2013-04-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: “In her tender and genuinely beautiful memoir, Kelle Hampton encourages us to not simply accept the unexpected circumstances of our lives, but to embrace them like the things we wished for all along.” —Matthew Logelin, New York Times bestselling author of Two Kisses for Maddy Bloom is an inspiring and heartfelt memoir that celebrates the beauty found in the unexpected, the strength of a mother’s love, and, ultimately, the amazing power of perspective. The author of the popular blog Enjoying the Small Things—named The Bump’s Best Special Needs Blog and The Blog You’ve Learned the Most From in the 2010 BlogLuxe Awards—Kelle Hampton interweaves lyrical prose and stunning four-color photography as she recounts the unforgettable story of the first year in the life of her daughter Nella, who has Down syndrome. Poignant, eye-opening, and heart-soaring, Hampton’s Bloom is ultimately about embracing life and really living it.

Download or read book Crushin Candy written by Maddison Cole and published by Independently Published. This book was released on 2021-09-23 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: So damn sweet, I cause cavities. S'up? I'm Candy. Excuse the name. The old walking womb was a stripper back in her prime and I was a client gone wrong. She thought after years of group homes and rejection, I'd run back into her arms and join the family business. No thanks. The only circles I run in are the ones my bubblegum bubbles make. Don't worry about my teeth though, sugar-free as always. I'm not a complete psycho. Oh except for my passive-aggressive, potty-mouthed, imaginary best friend who happens to be a gummy bear. That part is pretty nuts. I was thoroughly enjoying myself, doing whatever the hell I wanted until a group of model-worthy bikers try to muscle in on my heist. They don't seem to realise those with barely any personal belongings tend to grow protective of what's theirs, and by taking one of my beloved possessions, they've signed their own death warrants. Fooling them with my sickly sweet smile, I'll slip past their defences and claim back what's rightfully mine, no matter the cost. Despite how hard they try, I won't be deterred from my new mission. Putting bullies back in their place when no one else can. I've got you in my sights now boys, and no one screws over Candy Crystal twice. P.S, yeah, the stripper name game is on point. Trigger Warning: This is book one of the I Love Candy series, featuring a feisty female lead. Candy is spontaneous, impulsive and reckless, which makes this book inappropriate for under 18's. She gives as good as she gets, causing chaos and leaves you wondering who is bullying who! Expect excessive amounts of steam, violence and cursing throughout. This series is a RH trilogy with a HEA...eventually.

Download or read book Heartbreak Warfare written by Kate Stewart and published by . This book was released on 2018-11-06 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Briggs, Remember when we parted ways in Germany? It was the day I broke your heart. What you didn't know was that I was breaking mine too.I thought the