Download or read book Public Sector Communication written by María José Canel and published by John Wiley & Sons. This book was released on 2018-07-31 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authors—two experts in the field with experience from the public sector—explain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain how to make public sector communication antifragile, the authors map contributions from a wide variety of fields combined with illustrative examples from around the world. The authors propose a research-based framework of different intangible assets that can directly improve communication in the public sector. This important resource: Helps explain the sector-specific conditions and why communication is often challenging in the public sector Summarizes all relevant literature on the topic across disciplines and includes the most popular management ideals of the recent decades Explores how public sector organizations can increase citizen satisfaction with effective communication Presents new approaches to both the study and practice of communication in the public sector Provides international examples of successful public sector communication Offers realistic guides to building intangible assets in practice Written for advanced undergraduate and graduate students, as well as public managers and leaders, Public Sector Communication offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future.

Download or read book Bringing Citizen Voices to the Table written by Carolyn J. Lukensmeyer and published by John Wiley & Sons. This book was released on 2012-11-07 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: This important resource offers seven field-tested strategies for public managers to help them maximize citizen engagement as they implement the President's Open Government Directive. The Core Strategies for Citizen Engagement are: Establish Links to Decision-Makers; Ensure Demographic Diversity; Create Opportunities for Informed Participation; Maximize Tools of Facilitated Deliberation; Discover Shared Priorities; Establish Clear Recommendations for Action; and Sustain Citizen Engagement. The book includes project and leadership case studies from major federal agencies that elucidate the seven strategies in the context of real-world issues and challenges.

Download or read book Citizens as Partners Information Consultation and Public Participation in Policy Making written by OECD and published by OECD Publishing. This book was released on 2001-10-11 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines a wide range of country experiences, offers examples of good practice, highlights innovative approaches and identifies promising tools (including new information technologies)for engaging citizens in policy making. It proposes a set of ten guiding principles.

Download or read book A Citizen s Guide to Artificial Intelligence written by John Zerilli and published by MIT Press. This book was released on 2021-02-23 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: A concise but informative overview of AI ethics and policy. Artificial intelligence, or AI for short, has generated a staggering amount of hype in the past several years. Is it the game-changer it's been cracked up to be? If so, how is it changing the game? How is it likely to affect us as customers, tenants, aspiring home-owners, students, educators, patients, clients, prison inmates, members of ethnic and sexual minorities, voters in liberal democracies? This book offers a concise overview of moral, political, legal and economic implications of AI. It covers the basics of AI's latest permutation, machine learning, and considers issues including transparency, bias, liability, privacy, and regulation.

Download or read book The Citizen s Guide to Lobbying Congress Rev and Updated Ed written by Donald E. deKieffer and published by Chicago Review Press. This book was released on 2007-09 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Individuals and grassroots organizations interested in becoming involved in petitioning their government will discover essential information on the techniques and laws to lobbying in this clear and enlightening guide. New lobbyists will learn how to best craft and direct their messages so that their concerns will be heard, make congressional contacts, get the most out of letter-writing campaigns, generate press, give campaign contributions, and even get invited to testify before congressional committees. This resource details the most recent lobbying laws, including the Federal Election Campaign Act amended in 2002, as well as a list of appropriate gifts to give to a member of Congress or their staff. This revised edition contains updated chapters and resources that will ensure that neophyte lobbyists will have the most up-to-date information when lobbying their government.

Download or read book Public Citizens The Attack on Big Government and the Remaking of American Liberalism written by Paul Sabin and published by W. W. Norton & Company. This book was released on 2021-08-10 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The story of the dramatic postwar struggle over the proper role of citizens and government in American society. In the 1960s and 1970s, an insurgent attack on traditional liberalism took shape in America. It was built on new ideals of citizen advocacy and the public interest. Environmentalists, social critics, and consumer advocates like Rachel Carson, Jane Jacobs, and Ralph Nader crusaded against what they saw as a misguided and often corrupt government. Drawing energy from civil rights protests and opposition to the Vietnam War, the new citizens’ movement drew legions of followers and scored major victories. Citizen advocates disrupted government plans for urban highways and new hydroelectric dams and got Congress to pass tough legislation to protect clean air and clean water. They helped lead a revolution in safety that forced companies and governments to better protect consumers and workers from dangerous products and hazardous work conditions. And yet, in the process, citizen advocates also helped to undermine big government liberalism—the powerful alliance between government, business, and labor that dominated the United States politically in the decades following the New Deal and World War II. Public interest advocates exposed that alliance’s secret bargains and unintended consequences. They showed how government power often was used to advance private interests rather than restrain them. In the process of attacking government for its failings and its dangers, the public interest movement struggled to replace traditional liberalism with a new approach to governing. The citizen critique of government power instead helped clear the way for their antagonists: Reagan-era conservatives seeking to slash regulations and enrich corporations. Public Citizens traces the history of the public interest movement and explores its tangled legacy, showing the ways in which American liberalism has been at war with itself. The book forces us to reckon with the challenges of regaining our faith in government’s ability to advance the common good.

Download or read book A Citizen s Guide to the Rule of Law written by Adis Nicolaidis, Kalypso Merdzanovic and published by BoD – Books on Demand. This book was released on 2021-04-20 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: In our daily lives, the rule of law matters more than anything and yet remains an invisible presence. We trust in the rule of law to protect us from governmental overreach, mafia godfathers, or the will of the majority. We take the rule of law for granted, often failing to recognize its demise—until it is too late. For under attack it is, not only in the growing number of authoritarian countries around the world but in Europe, too. As a citizen’s guide, this book explains in plain language what the rule of law is, why it matters, and why we have to defend it. The starting point is to ask why EU efforts to promote the rule of law in candidate countries have succeeded or failed, and what this tells us about what is happening inside the EU. The authors move on to suggest ways of strengthening the rule of law in Europe and beyond. This book is a call to action in defense of the most precious human invention of all time.

Download or read book Citizen Customer Partner written by John Clayton Thomas and published by Routledge. This book was released on 2014-12-18 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services? This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens and customers and partners. The purpose of the book is to address the dual challenge that reality implies: (1) to help public administrators and other public officials to understand the complex nature of the public they face, and (2) to provide recommendations for how public administrators can most effectively interact with the public in the different roles. Using this comprehensive perspective, Citizen, Customer, Partner helps students, practitioners, and scholars understand when and how the public should be integrated into the practice of public administration. Most chapters in Citizen, Customer, Partner include multiple boxed cases that illustrate the chapter’s content with real-world examples. The book concludes with an extremely useful Appendix that collects and summarizes the 40 Design Principles – specific advice for public organizations on working with the public as customers, partners, and citizens.

Download or read book The European Union A Citizen s Guide written by Chris Bickerton and published by Penguin UK. This book was released on 2016-05-12 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential Pelican introduction to the European Union - its history, its politics, and its role today For most of us today, 'Europe' refers to the European Union. At the centre of a seemingly never-ending crisis, the EU remains a black box, closed to public understanding. Is it a state? An empire? Is Europe ruled by Germany or by European bureaucrats? Does a single European economy exist after all these years of economic integration? And should the EU have been awarded the Nobel peace prize in 2012? Critics tell us the EU undermines democracy. Are they right? In this provocative volume, political scientist Chris Bickerton provides an answer to all these key questions and more at a time when understanding what the EU is and what it does is more important than ever before.

Download or read book Solving Public Problems written by Beth Simone Noveck and published by Yale University Press. This book was released on 2021-06-22 with total page 449 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to take advantage of technology, data, and the collective wisdom in our communities to design powerful solutions to contemporary problems The challenges societies face today, from inequality to climate change to systemic racism, cannot be solved with yesterday's toolkit. Solving Public Problems shows how readers can take advantage of digital technology, data, and the collective wisdom of our communities to design and deliver powerful solutions to contemporary problems. Offering a radical rethinking of the role of the public servant and the skills of the public workforce, this book is about the vast gap between failing public institutions and the huge number of public entrepreneurs doing extraordinary things--and how to close that gap. Drawing on lessons learned from decades of advising global leaders and from original interviews and surveys of thousands of public problem solvers, Beth Simone Noveck provides a practical guide for public servants, community leaders, students, and activists to become more effective, equitable, and inclusive leaders and repair our troubled, twenty-first-century world.

Download or read book Rekindling Democracy written by Cormac Russell and published by Wipf and Stock Publishers. This book was released on 2020-06-01 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally, a book that offers a practical yet well-researched guide for practitioners seeking to hone the way they show up in citizen space. At a time when public trust in institutions is at its lowest, expectations of those institutions to make people well, knowledgeable, and secure are rapidly increasing. These expectations are unrealistic, causing disenchantment and disengagement among citizens and increasing levels of burnout among many professionals. Rekindling Democracy is not just a practical guide; it goes further in setting out a manifesto for a more equitable social contract to address these issues. Rekindling Democracy argues convincingly that industrialized countries are suffering through a democratic inversion, where the doctor is assumed to be the primary producer of health, the teacher of education, the police officer of safety, and the politician of democracy. Through just the right blend of storytelling, research, and original ideas, Russell argues instead that in a functioning democracy the role of the professionals ought to be defined as that which happens after the important work of citizens is done. The primary role of the twenty-first-century practitioner therefore is not a deliverer of top-down services, but a precipitator of more active citizenship and community building.

Download or read book Whose Trade Organization written by Lori Wallach and published by . This book was released on 2004 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revealing documentation of the WTO's persistent undermining of the attempts by governments around the world to maintain independent standards on everything from food safety and public health to minimum wage and the environment. Contains case-by-case studies that expose secret tribunals and lopsided agreements often arranged by the WTO.

Download or read book The Citizen s Guide to Planning written by Christopher Duerksen and published by Routledge. This book was released on 2017-11-08 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: APA's popular primer for citizens is all new! For decades, planning officials and engaged citizens have relied on this book for a better understanding of the basics of planning. Now the authors have revised this perennial bestseller into a 21st-century guide for anyone who wants to make his or her community a better place. This book describes the land-use planning process, the key players in that process, and the legal framework in which decisions are made. The authors advocate principles and disciplines that will help those involved in the process make good decisions. In easy-to-understand language, they offer nuts-and-bolts information about different types of plans and how they are implemented. Chapters cover the goals and values of planning, the history of planning, the different people and organizations involved, the creation and implementation of a comprehensive plan, sustainability, the application review process, and legal and ethical questions.

Download or read book Citizen Governance written by Richard C. Box and published by SAGE Publications. This book was released on 1997-12-24 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on fundamental ideas about the relationship of citizens to the public sphere, Richard C Box presents a model of `citizen governance'. Recognizing the challenges in the community governance setting, he advocates rethinking the structure of local government and the roles of citizens, elected officials and public professionals in the twenty-first century. His model shifts a large part of the responsibility for local public policy from the professional and the elected official to the citizen. Citizens take part directly in creating and implementing policy, elected officials coordinate the policy process, and public professionnals facilitate citizen discourse, offering the knowledge of public practice needed for successful `citizen gover

Download or read book Citizen s Handbook to Influencing Elected Officials written by Bradford Fitch and published by The Capitol Net Inc. This book was released on 2010 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: One part research studies, one part interviews and focus groups, and one part experience, this text provides practical guidance on preparing for and meeting with elected officials and staff, writing effective letters and e-mails to elected officials, and strategies for influencing legislators face to face.

Download or read book Innovative Citizen Participation and New Democratic Institutions Catching the Deliberative Wave written by OECD and published by OECD Publishing. This book was released on 2020-06-10 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public authorities from all levels of government increasingly turn to Citizens' Assemblies, Juries, Panels and other representative deliberative processes to tackle complex policy problems ranging from climate change to infrastructure investment decisions. They convene groups of people representing a wide cross-section of society for at least one full day – and often much longer – to learn, deliberate, and develop collective recommendations that consider the complexities and compromises required for solving multifaceted public issues.

Download or read book The Limits of Presidential Power written by Lisa Manheim and published by Manheim & Watts, LLC. This book was released on 2018-01-10 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: This one-of-a-kind guide provides a crash course in the laws governing the President of the United States. In an engaging and accessible style, two law professors explain the principles that inform everything from President Washington's disagreements with Congress to President Trump's struggles with the courts, and more. Timely and to the point, this guide provides the essential information every informed civic participant needs to know about the laws that govern the president-and what those laws mean for those who want to make their voices heard.