Download or read book 89 Learning Points for Coaching Call Center CSR s written by Peter Garber and published by Human Resource Development. This book was released on 2006-11 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: 89 Learning Points for Coaching Call Center CSR's Peter Garber The traditional role of the call center "supervisor" is a thing of the past. Being an effective "coach" is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR's to improve their skills and the level of service they provide. The book is organized into five parts that drill down to the supervisor's role: The changing role of the supervisor Motivating others Creating effective communications Helping CSR's work together as a team Resolving conflicts between CSR's Within each section are learning points - 89 in all. Use these tips, exercises, multiple choice quizzes and other tools to become more effective at giving the support and guidance your employees need from you to perform their jobs in the best way possible. In just minutes, you'll gain insight and tips that will enable you to change from telling employees what to do to and ensuring the work gets done to coaching employees to reach their greatest potential. For example, you'll learn how to build trust, recognize CSR's, make yourself clear, give feedback, create synergy, become a role model, deal with upset CSR's - and many more skills that will have a huge impact on your CSR's and how satisfied customers are with the service your call center provides. 90 Pages /Code...LPCALL/ $34.95

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Download or read book Learning Points written by Peter R. Garber and published by HRD Press. This book was released on 2007-01-01 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Journal of the House of Representatives of the United States written by United States. Congress. House and published by . This book was released on 1979 with total page 1338 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some vols. include supplemental journals of "such proceedings of the sessions, as, during the time they were depending, were ordered to be kept secret, and respecting which the injunction of secrecy was afterwards taken off by the order of the House".

Download or read book Monthly Catalog of United States Government Publications written by United States. Superintendent of Documents and published by . This book was released on 1989 with total page 1296 pages. Available in PDF, EPUB and Kindle. Book excerpt: February issue includes Appendix entitled Directory of United States Government periodicals and subscription publications; September issue includes List of depository libraries; June and December issues include semiannual index

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Download or read book Relationship Marketing and Customer Relationship Management written by Annekie Brink and published by Juta and Company Ltd. This book was released on 2008 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presenting a dramatic shift in the way marketing is viewed and how its value is determined, this diverse resource focuses on the retention of customers through excellent customer service. Attending to the “4 Ps” of marketing, the guidebook addresses the ways in which a marketer can make decisions with the customer’s perspective as the priority. With strategies both for one-to-one marketing and for mass customization, this critical handbook offers information for today’s ever-adapting business environment.

Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 1989 with total page 718 pages. Available in PDF, EPUB and Kindle. Book excerpt:

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Download or read book Agriculture Rural Development and Related Agencies Appropriations for fiscal year 1989 written by United States. Congress. Senate. Committee on Appropriations. Subcommittee on Agriculture, Rural Development, and Related Agencies and published by . This book was released on 1988 with total page 800 pages. Available in PDF, EPUB and Kindle. Book excerpt:

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Download or read book Directory written by Medical Library Association and published by . This book was released on 1989 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Compendium of HHS Evaluations and Relevant Other Studies written by HHS Policy Information Center (U.S.) and published by . This book was released on 1990 with total page 1494 pages. Available in PDF, EPUB and Kindle. Book excerpt:

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Download or read book UMTA University Research and Training Program written by United States. Urban Mass Transportation Administration. University Research and Training Division and published by . This book was released on 1994 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt:

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Download or read book Gower Handbook of Customer Service written by Peter Murley and published by Gower Publishing, Ltd.. This book was released on 1997 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new Gower Handbook covers an area of management that is now regarded as fundamental to the success of any organization, whether it is in the private or the public sector. A team of experienced professionals and practising managers have pooled their expertise to provide nearly 50 chapters of current best practice in all aspects of customer service management, making this a valuable addition to the renowned Gower Handbook series.