Download or read book Would You Do That to Your Mother written by Jeanne Bliss and published by Penguin. This book was released on 2018-05-08 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" “Make Mom Proud” companies give customers the treatment they desire, and employees the ability to deliver it. They turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and they enable employees to be part of the solution to fix customer frustrations. Bliss scoured the marketplace seeking companies who excel at living their core values, grounded in what we all learned as kids. She offers a five-step plan for evaluating your current behaviors and implementing actions at every level of the organization. Step 1. “Be the Person I Raised You to Be” Understand how you are hiring, developing and trusting employees to bring the best version of themselves to work. Vail resorts, for example, the world's largest ski resort operator, banned the three words "Our policy is..." from their vocabulary, freeing employees to take spirited actions to deliver "the experience of a lifetime." Step 2. “Don’t Make Me Feed You Soap” Learn the eight key frustrations that bind us as customers (waiting, fear, anxiety, the black hole of no communication, etc.) and how to apply actions from companies who are delivering a seamless, frictionless and easy experience. Step 3. “Put Others Before Yourself” Determine if your focus is on helping customers achieve their goals – and evaluate how that is fueling your growth. Canada's Mayfair Diagnostics, for example, spent over a year studying the emotions of patients entering an imaging clinic, so they could redesign their welcome to deliver warmth and caring over procedure and process. The newly designed clinic achieved profitability in record time. Step 4. “Take the High Road” Learn how companies who do the right thing rise above the competition. Virgin Hotels, for example, named #1 U.S. hotel by Conde Nast Reader's Choice Awards, walked away from price gouging at the mini bar, so you'll never pay more for that Snickers bar than what you'd pay at the corner market. Step 5. “Stop the Shenanigans!” Evaluate your current company behaviors and identify the key actions that you can begin immediately. With 32 case studies and examples from more than 85 companies, this is a practical and easy to follow guide for your experience and culture transformation. Filled with comics to snapshot our experiences as customers, a “mom lens” to reflect continuously on your performance, and a “make-mom-proud-ometer” quiz – the book makes Bliss’s approach accessible and approachable. Join the movement to #MakeMomProud by applying this book across your organization. Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach will help your company anticipate both employee and customer needs, extend patience, and show respect at all times.
Download or read book Mother Truths Poems on Early Motherhood written by Karen McMillan and published by . This book was released on 2021-03-05 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mother Truths is a beautiful, funny, and raw collection of poetry about early motherhood. The perfect gift for expectant mothers and new mums.
Download or read book Barry Sonnenfeld Call Your Mother written by Barry Sonnenfeld and published by Hachette Books. This book was released on 2020-03-10 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: **A New York Times Editor's Choice selection!** This outrageous and hilarious memoir follows a film and television director’s life, from his idiosyncratic upbringing to his unexpected career as the director behind such huge film franchises as The Addams Family and Men in Black. Barry Sonnenfeld's philosophy is, "Regret the Past. Fear the Present. Dread the Future." Told in his unmistakable voice, Barry Sonnenfeld, Call Your Mother is a laugh-out-loud memoir about coming of age. Constantly threatened with suicide by his over-protective mother, disillusioned by the father he worshiped, and abused by a demonic relative, Sonnenfeld somehow went on to become one of Hollywood's most successful producers and directors. Written with poignant insight and real-life irony, the book follows Sonnenfeld from childhood as a French horn player through graduate film school at NYU, where he developed his talent for cinematography. His first job after graduating was shooting nine feature length pornos in nine days. From that humble entrée, he went on to form a friendship with the Coen Brothers, launching his career shooting their first three films. Though Sonnenfeld had no ambition to direct, Scott Rudin convinced him to be the director of The Addams Family. It was a successful career move. He went on to direct many more films and television shows. Will Smith once joked that he wanted to take Sonnenfeld to Philadelphia public schools and say, "If this guy could end up as a successful film director on big budget films, anyone can." This book is a fascinating and hilarious roadmap for anyone who thinks they can't succeed in life because of a rough beginning.
Download or read book Before I Was Your Mother written by Kathryn Lasky and published by Houghton Mifflin Harcourt. This book was released on 2003 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: A mother tells her own daughter what she was like and what she used to do when she was a little girl.
Download or read book Slay Like a Mother written by Katherine Wintsch and published by Sourcebooks, Inc.. This book was released on 2019-03-19 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Slay Like a Mother is a feisty, clever, and fun blueprint for modern motherhood that belongs on every book shelf and in every diaper bag...As a woman and mother, you'll gain a newfound power, happiness, and ability to leap tall Lego buildings in a single bound."—Erin Falconer, author of How To Get Sh*t Done: Why Women Need to Stop Doing Everything So They Can Achieve Anything A revelatory, inspirational guide for mothers to crush their "never enough" mentality and slay every day! Katherine Wintsch knows firsthand the self-doubt that rages inside modern moms. As founder and CEO of The Mom Complex, she has studied the passions and pain points of moms worldwide to help some of the largest brands develop innovative new products and services. As a working mom of two, she was running in an exhausting cycle of "never enough"—not strong enough, not thin enough, not patient enough, not "mom" enough. In Slay Like a Mother, you'll laugh, you'll cry, and you'll discover eye-opening lessons about: THE MASK YOU'RE WEARING. The one you hide behind when you say everything is "just fine" when it's not. YOUR UNREALISTIC EXPECTATIONS. The goal-setting tactics you're deploying to get ahead could be what's holding you back. THE DIFFERENCE BETWEEN STRUGGLING AND SUFFERING. Being a mother is a struggle — it always has been — but your suffering is optional. Brave, supportive, and insightful, the stories and advice in this book will encourage you to live more confidently, enjoy the present, and become your best self — as a woman, a mother, and beyond. Perfect for fans of Girl Wash Your Face and #IMomSoHard! ***As featured in The Wall Street Journal and Parade.com*** Additional Praise for Slay Like a Mother: "Wintsch's style is brisk and forthright with enough humor to make readers laugh even as she illuminates dark corners. Although this is aimed at moms, any woman will find this enlightening and encouraging."—Booklist, STARRED review "Slay Like a Mother is much more than a self-help book for women; it is the end of self-doubt and the beginning of self-love... and that is nothing short of life-changing"—Rachel Macy Stafford, New York Times bestselling author of Hands Free Mama
Download or read book Mothers Before written by Edan Lepucki and published by Abrams. This book was released on 2020-04-07 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who was your mother before she was a mother? Essays and photos from Brit Bennett, Jennifer Egan, Danzy Senna, Laura Lippman, Jia Tolentino, and many more. In this remarkable collection, New York Times–bestselling novelist Edan Lepucki gathers more than sixty original essays and favorite photographs to explore this question. The daughters in Mothers Before are writers and poets, artists and teachers, and the images and stories they share reveal the lives of women in ways that are vulnerable and true, sometimes funny, sometimes sad, and always moving. Contributors include: Brit Bennett * Jennine Capó Crucet * Jennifer Egan * Angela Garbes * Annabeth Gish * Alison Roman * Lisa See * Danzy Senna * Dana Spiotta * Lan Samantha Chang * Laura Lippman * Jia Tolentino * Tiffany Nguyen * Charmaine Craig * Maya Ramakrishnan * Eirene Donohue * and many others
Download or read book The Mother of All Questions written by Rebecca Solnit and published by Haymarket Books. This book was released on 2017-02-12 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of feminist essays steeped in “Solnit’s unapologetically observant and truth-speaking voice on toxic, violent masculinity” (The Los Angeles Review). In a timely and incisive follow-up to her national bestseller Men Explain Things to Me, Rebecca Solnit offers sharp commentary on women who refuse to be silenced, misogynistic violence, the fragile masculinity of the literary canon, the gender binary, the recent history of rape jokes, and much more. In characteristic style, “Solnit draw[s] anecdotes of female indignity or male aggression from history, social media, literature, popular culture, and the news . . . The main essay in the book is about the various ways that women are silenced, and Solnit focuses upon the power of storytelling—the way that who gets to speak, and about what, shapes how a society understands itself and what it expects from its members. The Mother of All Questions poses the thesis that telling women’s stories to the world will change the way that the world treats women, and it sets out to tell as many of those stories as possible” (The New Yorker). “There’s a new feminist revolution—open to people of all genders—brewing right now and Rebecca Solnit is one of its most powerful, not to mention beguiling, voices.”—Barbara Ehrenreich, New York Times–bestselling author of Natural Causes “Short, incisive essays that pack a powerful punch.” —Publishers Weekly “A keen and timely commentary on gender and feminism. Solnit’s voice is calm, clear, and unapologetic; each essay balances a warm wit with confident, thoughtful analysis, resulting in a collection that is as enjoyable and accessible as it is incisive.” —Booklist
Download or read book Are You My Mother written by Alison Bechdel and published by Houghton Mifflin Harcourt. This book was released on 2012-05-01 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times–bestselling graphic memoir about Alison Bechdel, author of Fun Home, becoming the artist her mother wanted to be. Alison Bechdel’s Fun Home was a pop culture and literary phenomenon. Now, a second thrilling tale of filial sleuthery, this time about her mother: voracious reader, music lover, passionate amateur actor. Also a woman, unhappily married to a closeted gay man, whose artistic aspirations simmered under the surface of Bechdel's childhood…and who stopped touching or kissing her daughter good night, forever, when she was seven. Poignantly, hilariously, Bechdel embarks on a quest for answers concerning the mother-daughter gulf. It's a richly layered search that leads readers from the fascinating life and work of the iconic twentieth-century psychoanalyst Donald Winnicott, to one explosively illuminating Dr. Seuss illustration, to Bechdel’s own (serially monogamous) adult love life. And, finally, back to Mother—to a truce, fragile and real-time, that will move and astonish all adult children of gifted mothers. A New York Times, USA Today, Time, Slate, and Barnes & Noble Best Book of the Year “As complicated, brainy, inventive and satisfying as the finest prose memoirs.”—New York Times Book Review “A work of the most humane kind of genius, bravely going right to the heart of things: why we are who we are. It's also incredibly funny. And visually stunning. And page-turningly addictive. And heartbreaking.”—Jonathan Safran Foer “Many of us are living out the unlived lives of our mothers. Alison Bechdel has written a graphic novel about this; sort of like a comic book by Virginia Woolf. You won't believe it until you read it—and you must!”—Gloria Steinem
Download or read book Listen to Your Mother written by Ann Imig and published by Penguin. This book was released on 2015-04-07 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Irreverent, thought-provoking, hilarious, and edgy: a collection of personal stories celebrating motherhood, featuring #1 New York Times bestselling authors Jenny Lawson and Jennifer Weiner, and many other notable writers. Listen to Your Mother is a fantastic awakening of why our mothers are important, taking readers on a journey through motherhood in all of its complexity, diversity, and humor. Based on the sensational national performance movement, Listen to Your Mother showcases the experiences of ordinary people of all racial, gender, and age backgrounds, from every corner of the country. This collection of essays celebrates and validates what it means to be a mother today, with honesty and candor that is arrestingly stimulating and refreshing. The stories are raw, honest, poignant, and sometimes raunchy, ranging from adoption, assimilation to emptying nests; first-time motherhood, foster-parenting, to infertility; single-parenting, LGBTQ parenting, to special-needs parenting; step-mothering; never mothering, to surrogacy; and mothering through illness to mothering through unsolicited advice. Honest, funny, and heart-wrenching, these personal stories are the collective voice of mothers among us. Whether you are one, have one, or know one, Listen to Your Mother is an emotional whirlwind that is guaranteed to entertain, amuse, and enlighten.
Download or read book Things Your Mother Always Told You But You Didn t Want to Hear written by and published by . This book was released on 2015-06-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book You re Mom written by Liz Climo and published by Flatiron Books. This book was released on 2020-04-07 with total page 121 pages. Available in PDF, EPUB and Kindle. Book excerpt: From international bestselling author Liz Climo comes You're Mom, a hilarious and relatable collection of original comics about motherhood Moms: they are there for us through the good, the bad, the scary, the sticky, and everything in between. They also read us a lot of picture books along the way, and now there’s a picture book just for them. Liz Climo brings her trademark wit and adorable drawings to You're Mom: a funny, honest, and sweet homage to motherhood. Detailing the ups and downs of mothering, along with the many paths to becoming a mom and the different types of motherhood, Climo pairs humorous observations with clever illustrations of baby animals and their mothers. With more than 100 beautiful drawings, You're Mom is a book for the new mom, the seasoned mom, anyone in a mom-like role, or anyone who has ever loved a mom. It’s a thank you to those taking on the challenging role of parenting - and it's also short and sweet, which means you can read it and then hopefully get some sleep!
Download or read book When You and Your Mother Can t Be Friends written by Victoria Secunda and published by Delta. This book was released on 2009-11-04 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: “A book of great value for every daughter and every mother; useful for sons, too.”—Benjamin Spock, M.D. From the Introduction: The goal of this book is to help readers achieve that separation so that they can either find a way to be friends with their mothers, or at least recognize and accept that their mothers did the best they could—even if it wasn't “good enough”—and to stop blaming them. Among the issues to be covered: • To understand how a daughter's attachment to her mother—more so than her relationship with her father—colors all her other relationships, and to analyze why it is more difficult for daughters than sons to separate from their mothers, as well as why daughters are more subject than sons to a mother's manipulation • To recognize the difference between a healthy and a destructive mother-daughter connection, and to define clearly the “bad mommy,” in order to help readers who have trouble acknowledging their childhood losses to begin to comprehend them • To conjugate what I call the “Bad Mommy Taboo”—why our culture is more eager to protect the sanctity of maternity than it is to protect emotionally abused daughters • To describe the evolution of the "unpleasable" mother—in all likelihood, she was bereft of maternal love as a child—and to recognize the huge, and often poignant, stake she has in keeping her grown daughter dependent and off-balance • To illustrate the consequent controlling behavior—in some cases, cloaked in fragility or good intentions—of such mothers, which falls into general patterns, including: the Doormat, the Critic, the Smotherer, the Avenger, the Deserter • To understand that the daughter has a similar stake in either being a slave to or hating her mother—the two sides of her depen dency and immaturity • To illustrate the responsive behavior—and survival mechanisms —of daughters, which is determined in part by such variables as birth rank, family history, and temperament, and which also falls into patterns, including: the Angel, the Superachiever, the Cipher, the Troublemaker, the Defector • To show how to redefine the mother-daughter relationship, so that each can learn to see and accept the other as she is today, appreciating each other's good qualities and not being snared by the bad • Finally, to demonstrate that a redefined relationship with one's mother—adult to adult—frees you from the past, whether that re definition ultimately results in real friendship, affectionate truce, or divorce.
Download or read book Your Mother Was Right written by Kate Reardon and published by Crown. This book was released on 2010-08-03 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The most useful tips for women, by women. While we have learned to respect (and finally listen to) the hard-won wisdom of our mothers, there’s nothing we love more than another nugget of great advice. We are all constantly on the lookout for new answers to life’s everyday challenges, such as: Q: How can I not look so tired? A: Massage your ears. (It works!) Q: How can I mend a hem if I don’t have time to sew it? A: Use adhesive tape from the first-aid kit. Q: What should I do if I’m having trouble sleeping? A: Eat a banana. Q: How can I keep a friendship platonic? A: Give him advice, especially about the way he drives. From beauty questions to cooking tips, money advice, style pointers, and all you need to know about love and friendship, here are the most helpful secrets that women from around the world have shared on Kate Reardon’s website, TopTips.com. So use this handy resource the next time you can’t remember what your mother always used to say, or when you’d just prefer advice from someone with a different perspective (who won’t give you a hard time if you don’t do what she says).
Download or read book How To Manage Your Mother written by Alyce-Faye Cleese and published by eBook Partnership. This book was released on 2016-12-21 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how different people have dealt with the issues related to getting on with their mothers. Psychotherapist Alyce-Faye Cleese interviewed a wide range of people to get an in-depth understanding of the different questions that arise in our relationships with our mother. From a New York taxi driver to her former husband John Cleese, and a computer consultant to General Colin Powell, the interviews show a remarkable similarity between the problems different people have with their mothers both alive and dead, and Alyce-Faye Cleese suggests a range of ways of dealing with problems that many of us share in one way or another.
Download or read book Unworthy written by Kimberly Wohlert and published by . This book was released on 2009-04-04 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: The real life story that shocked a nation - as it has never been told before. You will never forget this story of heartbreak and murder as one woman journeys from a childhood of macabre tragedy at the hands of her own mother to a life of freedom.
Download or read book Are You My Mother written by P.D. Eastman and published by Random House Books for Young Readers. This book was released on 2010-11-03 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-have, heartwarming and hilarious classic about a baby bird in search of his mother! A baby bird goes in search of his mother in this hilarious Beginner Book edited by Dr. Seuss. When a mother bird's egg starts to jump, she hurries off to make sure she has something for her little one to eat. But as soon as she's gone, out pops the baby bird. He immediately sets off to find his mother, but not knowing what she looks like makes it a challenge. The little hatchling is determined to find his mother, even after meeting a kitten, a hen, a dog, and a Snort. The timeless message of the bond between mother and child make P. D. Eastman's Are You My Mother? a treasured classic. Originally created by Dr. Seuss, Beginner Books encourage children to read all by themselves, with simple words and illustrations that give clues to their meaning.
Download or read book When Your Mother Doesn t written by Jill Kelly and published by Skyhorse Publishing, Inc.. This book was released on 2015-04-21 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Revealing and Intimate Story of What a Mother Will—and Will Not—Do for Her Daughters What kind of women do daughters become when their fathers are missing and their mothers can’t love them? How do they find love and ways to love themselves? Nearly three decades of secrets lie between Lola Ashby and the two girls she reluctantly raised. Now, prompted by the one father figure she respects, older daughter Frankie agrees to drive from Portland to visit her ailing mother, who abandoned the girls when they were in high school. When younger daughter Callie announces to Frankie that she’s moving her fashion model career to Los Angeles from the East Coast, Frankie badgers her sister into meeting up in the Idaho panhandle for a family reunion to dilute the impact of their mother’s indifference. However, on Frankie’s first night on the road, the trip gets more complicated when a well-dressed elderly woman at a rest stop dumps a young boy in her lap with a request to take him on to Montana. And Callie’s exit from Pittsburgh is fraught with its own shady and violent difficulties. Meanwhile, Lola strengthens her resolve to keep the past and its secrets where they belong. Skyhorse Publishing, as well as our Arcade, Yucca, and Good Books imprints, are proud to publish a broad range of books for readers interested in fiction—novels, novellas, political and medical thrillers, comedy, satire, historical fiction, romance, erotic and love stories, mystery, classic literature, folklore and mythology, literary classics including Shakespeare, Dumas, Wilde, Cather, and much more. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to books on subjects that are sometimes overlooked and to authors whose work might not otherwise find a home.
