Download or read book World class Courtesy written by National Performance Review (U.S.) and published by Headline Book Publishing. This book was released on 1997 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book World Class Grooming for Horses written by Cat Hill and published by Trafalgar Square Books. This book was released on 2019-11-15 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: When owning, training, riding, and showing horses, there is a certain “look” to which one aspires. World-class “turnout”—a horse in peak condition, perfectly coiffed and luminous with health, outfitted with gleaming and well-fit tack appropriate for his sport—can take your breath away. And while it can certainly play a significant role in a competitive rider’s success, it is just as appealing to have any horse “groomed to the nines,” whether he’s headed for an afternoon lesson or just out on the trail. Achieving this superior look is not just about clean tack, shiny brass, spotless stockings, or perfect braids. The most important steps are in the day-to-day nitty-gritty of grooming and caring for the horse: noticing “something not-quite-right” about the way the horse looks or moves before it becomes “something wrong”; brushing and combing and trimming a little every day so the horse’s skin and coat remain healthy; knowing how to prepare a horse properly for training, and how to cool him down afterward. Now, two of the best professional grooms in the business share their trade secrets, with over 1200 color photographs accompanying the ultimate modern-day guide for all riders who want their horses to look and feel their best.
Download or read book The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company written by Joseph Michelli and published by Mcgraw-hill. This book was released on 2008-06-13 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
Download or read book An Uncommon History of Common Courtesy written by Bethanne Patrick and published by National Geographic Books. This book was released on 2011 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: With engaging and artfully presented text, including sidebars on media mavens throughout history, social gaffes, and archaic manners, this book is as entertaining as it is informative. Readers delve into cultural similarities and differences through lively passages, colorful photography, and sidebars on unique history. Topics include Courtesies and Greetings, Communication and Correspondence, Dining and Entertaining, Hierarchies and Protocol, Hospitality and Occasions, Amusements and Institutions, Boundaries and Cultural Differences, New Technology and Old Manners. Whether you are planning a trip abroad or just want a fascinating, browsable read, find out what is universal and what is merely a product of one's culture.
Download or read book A Book of Courtesy written by Mary Mercedes and published by Harper Collins. This book was released on 2001-05-08 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to manners for the new millennium uses epigraphs from Homer, Eleanor Roosevelt, and Chief Flying Hawk, among others, to introduce a new perspective on modern manners.
Download or read book WCOM World Class Operations Management written by Carlo Baroncelli and published by Springer. This book was released on 2016-05-03 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book deals with World Class Operations Management (WCOM), detailing its principles, methods and organisation, and the results that this approach can bring about. Utilising real-world case studies illustrated by companies that have adopted this model (interviews with Saint-Gobain, L’Oréal, Tetra Pak, Bemis, and Bel Executives), it describes common patterns drawn from decades of hands-on experience, so as to present a theoretical approach together with the concrete application of its principles. WCOM, adopted by several multinational companies, is one of the more innovative management practises, as it integrates the best Continuous Improvement approaches (Lean, Total Productive Management, World Class Manufacturing) as well as the most innovative approaches in human dynamics like Change Leadership, Performance Behavior, Shingo Model, to name a few. Every book’s chapter has been authored by an expert in these different fields, thus revealing the synergy among the different practices, which is one of the distinguishing and successful aspects of WCOM Maximising reader insights into the successful implementation of such an approach, and explaining not only its potentialities, but also its implementation dynamics, the critical points and the ways it can be integrated into different situations, this book is also about how to create a culture of excellence that is sustainable over a long period of time and delivers consistent (or ever-improving) results.
Download or read book Common Courtesy written by Judith Martin and published by . This book was released on 1996 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Business Class written by Jacqueline Whitmore and published by Macmillan. This book was released on 2005-07 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whitmore takes a fresh and contemporary look at how to use good manners for career success.
Download or read book Common Courtesy in an Uncommon World written by Dana Arvig Matthews and published by Dana Arvig Matthews. This book was released on 2021-06-14 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dana Arvig Matthews offers insight into some important lessons that our parents or teachers may or may not have taught us. In our busy lives, it is easy to overlook little things like saying "please" and "thank you" or offering simple courtesies to strangers we encounter. Who decides what is courteous and how are those rules enforced? What happens when we are on the receiving end of poor behavior and do we know when we are the one behaving badly? On the heels of a global pandemic, will we be asking ourselves, "Is the handshake or hug as a greeting a thing of the past?" and "Will my meetings always be virtual?" Real life examples are used that convey the importance of good behavior and the consideration of others.
Download or read book World s Work written by and published by . This book was released on 1911 with total page 682 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Legendary Locals of Santa Clara written by Clarence Robert Tower and Ken Lichtenstein and published by Arcadia Publishing. This book was released on 2014 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: The city of Santa Clara lies in the very heart of the Santa Clara Valley, directly south of San Francisco Bay. It is the home base of the internationally famous Santa Clara Swim Club, the equally famous synchronized swim team the Santa Clara Aquamaids, the International Swim Center, and the San Francisco 49ers professional football team. It boasts world-class parks, theaters, museums, acting groups, a featured chorale, a nationally ranked drum and bugle corps, a major theme park, a convention center, and a first-class hotel system for those who wish to visit. Legendary Locals of Santa Clara celebrates the people who guided all of this to its realization.
Download or read book Uncommon Courtesy written by Jennifer M. Wood and published by Adams Media. This book was released on 2011-05-18 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the short slap to the back of the head most people need nowadays. In a world that's more likely to flip the bird than hold the door, it's their reminder of proper behavior. You'll receive a (re-)schooling in manners with lessons split up by situation, then tackled by topic. Each note corrects conduct that's become all too common, like . . . Bad Behavior: Popping a piece of gum into your mouth midconversation, and stressing your point by snapping it. Courteous Fix: If you're going to have a piece of gum while talking to someone, be sure to offer your companion a piece--and keep your mouth closed as you chew. You want your breath to be fresh. Not your attitude. It's a reminder that it wasn't always out of place to be polite.
Download or read book Designing a World Class Architecture Firm written by Patrick MacLeamy and published by John Wiley & Sons. This book was released on 2020-03-17 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers architects and creative services professionals exclusive insights and strategies for success from the former CEO of HOK. Designing a World Class Architecture Firm: The People, Stories and Strategies Behind HOK tells the history of one of the largest design firms in the world and draws lessons from it that can help other architects, interior designers, urban planners and creative services professionals grow bigger or better. Former HOK CEO Patrick MacLeamy shares the revolutionary strategies HOK’s founders deployed to create a brand-new type of architecture firm. He pulls no punches, revealing the triple crisis that almost bankrupted HOK and describes how any firm can survive and thrive. Designing a World Class Architecture Firm tells the inside story of many of HOK’s most iconic buildings, including the National Air and Space Museum, Moscone Convention Center, Oriole Park at Camden Yards, the Houston Galleria and the reimagined LaGuardia Airport. Each chapter conveys lessons learned from HOK’s successes —and failures— including: The importance of diversifying to depression-and-recession-proof your firm The benefit of organizing your firm around specialized leaders and project types The difference between leading and managing your people The value of simple financial metrics to ensure your firm’s health and profitability The “run toward trouble” strategy which prevents problems from ballooning MacLeamy delivers his advice via inspirational stories such as how HOK survived when its home office in St. Louis went up in flames and humorous stories, like the time an HOK executive was mistaken for royalty on a trip to Saudi Arabia. In this tell-all guide, the driven architecture or design professional will find the tools needed to evolve or grow any firm.
Download or read book Monthly Catalog of United States Government Publications written by and published by . This book was released on 1998-07 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Family Secrets Divine Destinies written by Nancy Petrey and published by Energion Publications. This book was released on 2021-08-02 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: What would it look like if the expression "God-incidence" was embodied in a novel? It might well be titled Family Secrets. In this fast-paced novel combining romance, intrigue, adventure, and yes, theology, Nancy Petrey brings to life the questions of God’s guidance, miracles, and the difficulties of standing as one of the faithful in a difficult time. She also addresses issues of antisemitism, love, forgiveness, and redemption. As her characters explore their Jewish roots, the action moves from Mississippi State University, to churches and synagogues, to homes in New York City, to the Land of Israel, the action never stops. Though this is fiction, the history is carefully researched, and the book features Dr. Michael Brown, the world’s foremost Messianic Jewish apologist and author, whose ideas and teaching are influential. This book is fun, educational, and profoundly challenging.
Download or read book The Other End of the Leash written by Patricia McConnell, Ph.D. and published by Ballantine Books. This book was released on 2009-02-19 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to communicate with your dog—using their language “Good reading for dog lovers and an immensely useful manual for dog owners.”—The Washington Post An Applied Animal Behaviorist and dog trainer with more than twenty years’ experience, Dr. Patricia McConnell reveals a revolutionary new perspective on our relationship with dogs—sharing insights on how “man’s best friend” might interpret our behavior, as well as essential advice on how to interact with our four-legged friends in ways that bring out the best in them. After all, humans and dogs are two entirely different species, each shaped by its individual evolutionary heritage. Quite simply, humans are primates and dogs are canids (as are wolves, coyotes, and foxes). Since we each speak a different native tongue, a lot gets lost in the translation. This marvelous guide demonstrates how even the slightest changes in our voices and in the ways we stand can help dogs understand what we want. Inside you will discover: • How you can get your dog to come when called by acting less like a primate and more like a dog • Why the advice to “get dominance” over your dog can cause problems • Why “rough and tumble primate play” can lead to trouble—and how to play with your dog in ways that are fun and keep him out of mischief • How dogs and humans share personality types—and why most dogs want to live with benevolent leaders rather than “alpha wanna-bes!” Fascinating, insightful, and compelling, The Other End of the Leash is a book that strives to help you connect with your dog in a completely new way—so as to enrich that most rewarding of relationships.
