Download or read book Working in the Service Society written by Cameron Lynne Macdonald and published by Temple University Press. This book was released on 1996 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essays and case studies on "the problems of organizing and new models of unionism ... in the context of women's work culture, multiracial workplaces, contingent and part-time work, and participatory innovations to improve service and experience of work simultaneously."--Back cover.
Download or read book Working in the Service Sector written by Gerhard Bosch and published by Routledge. This book was released on 2004-06 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapter 1 Introduction -- part Part I Different service societies in Europe -- chapter 2 Measuring economic tertiarisation -- chapter 3 The incidence of new forms of employment in service activities -- chapter 4 Why do countries have such different service-sector employment rates -- chapter 5 Services and the employment prospects for women -- part PART II The organisation of service work: an analysis of five sectors -- chapter 6 The family, the state, and now the market -- chapter 7 The reluctant nurses -- chapter 8 Work hard, play hard -- chapter 9 Work organisation and the importance of labour markets in the European retail trade -- chapter 10 Lean banking -- part Part III Common challenges -- chapter 11 The shaping of work and working time in the service sector -- chapter 12 The delegation of uncertainty -- chapter 13 Can trade unions meet the challenge -- chapter 14 Diversity and regulation of markets for services.
Download or read book Service Work written by Cameron MacDonald and published by Routledge. This book was released on 2008-08-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers experience. Within the sociology of work and related literatures, there are an increasing number of empirical studie
Download or read book Working in the Service Sector written by Gerhard Bosch and published by Routledge. This book was released on 2004-06-01 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: The rise to prominence of the service sector - heralded over half a century ago as the great hope for the twenty-first century - has come to fruition. In many cases, employment in the service sector now outnumbers that in manufacturing sectors, and it is accepted that in all developed countries, the service sector is the only one in which employment will grow in future. The reasons for this is the subject of much controversy and debate, the outcomes of which are not merely of academic interest but of decisive importance for economic policy and the quality of working and living conditions in future. In order to examine these various arguments, research teams from eight European countries worked together for three years on a comparative study of the evolution of service sector employment in EU member states. They also investigated working and employment conditions in five very different service industries (banking, retailing, hospitals, IT services and care of the elderly) in a number of countries, and the results of their research are presented in this informative new collection, of interest to students academics and researchers involved in all aspects of industrial economics.
Download or read book Work and Society written by Tim Strangleman and published by Routledge. This book was released on 2008-04-10 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work and Society is an important new text about the sociology of work and employment. It provides both undergraduate and postgraduate students of sociology, business and politics, with a firm and enjoyable foundation to this fascinating area of sociology, giving comprehensive coverage of traditional areas of the sub-discipline as well as new trends and developments. The book is divided into three complementary and interconnected sections – investigating work, work and social change and understanding work. These sections allow readers to explore themes, issues and approaches by examining how sociologists have thought about, and researched work and how the sub-discipline has been influenced by wider society itself. Novel features include separate chapters on researching work, domestic work, unemployment and work, and the representation of work in literary and visual media.
Download or read book Knowledge Workers in the Information Society written by Catherine McKercher and published by Lexington Books. This book was released on 2008 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge Workers in the Information Society addresses the changing nature of work, workers, and their organizations in the media, information, and knowledge industries. These knowledge workers include journalists, broadcasters, librarians, filmmakers and animators, government workers, and employees in the telecommunications and high tech sectors. Technological change has become relentless. Corporate concentration has created new pressures to rationalize work and eliminate stages in the labor process. Globalization and advances in telecommunications have made real the prospect that knowledge work will follow manufacturing labor to parts of the world with low wages, poor working conditions, and little unionization. McKercher and Mosco bring together scholars from numerous disciplines to examine knowledge workers from a genuinely global perspective.
Download or read book Information Technology in the Service Society written by National Research Council and published by National Academies Press. This book was released on 1994-02-01 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.
Download or read book Handbook of the Politics of Labour Work and Employment written by Gregor Gall and published by Edward Elgar Publishing. This book was released on 2019 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a thorough overview of the political nature and dynamics of the world of work, labour and employment, this timely Handbook draws together an interdisciplinary range of top contributors to explore the interdependent relationship between politics and labour, work and employment. The Handbook explores the purpose, roles, rights and powers of employers and management, workers and unions, states and governments in the age of globalised neo-liberalism.
Download or read book Working with Class written by Daniel J. Walkowitz and published by UNC Press Books. This book was released on 1999 with total page 444 pages. Available in PDF, EPUB and Kindle. Book excerpt: Polls tell us that most Americans_whether they earn $20,000 or $200,000 a year_think of themselves as middle class. As this phenomenon suggests, "middle class" is a category whose definition is not necessarily self-evident. In this book, historian Daniel
Download or read book Building the E Service Society written by Winfried Lamersdorf and published by Springer. This book was released on 2006-05-08 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building the E-Service Society is a state-of-the-art book which deals with innovative trends in communication systems, information processing, and security and trust in electronic commerce, electronic business, and electronic government. It comprises the proceedings of I3E2004, the Fourth International Conference on E-Commerce, E-Business, and E-Government, which was held in August 2004 as a co-located conference of the 18th IFIP World Computer Congress in Toulouse, France, and sponsored by the International Federation for Information Processing (IFIP). The book contains recent results and developments in the following areas: E-Government: E-Government Models and Processes, E-Governance, Service Provisioning. E-Business: Infrastructures and Marketplaces, M-Commerce, Purchase and Payment. E-Commerce: Value Chain Management, E-Business Architectures and Processes, E-Business Models.
Download or read book Retail Work written by Irena Grugulis and published by Bloomsbury Publishing. This book was released on 2011-03-15 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Internationally renowned experts assess the role of retail work in modern industrial economies in Retail Work. Chapters are arranged thematically to capture four aspects of retail work: the nature of work and the shop floor; work across the supply chain and the wider productive system; the skills used in retailing; and workers as a collectivity.
Download or read book Investigating Information Society written by Hugh Mackay and published by Routledge. This book was released on 2013-10-11 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: This lively and engaging text introduces students to the major debates and data on the information society, and at the same time teaches them how to research it. It gives an overview of: * theorists of the information society, particularly Manuel Castells and Daniel Bell * social research methodologies, including positivist, interpretivist, critical and cultural * qualitative and quantitative research methods and criteria for social science evaluation. Drawing on a rich body of empirical work, it explores three core themes of information society debates: the transformation of culture through the information revolution, changing patterns of work and employment and the reconfiguration of time and space in everyday life. In exploring these, the reader is introduced through case-studies, activities, and questions for discussion, to the practicalities of doing social research and the nature of social science argument and understanding.
Download or read book Managing Human Resources written by Stephen Bach and published by John Wiley & Sons. This book was released on 2013-01-22 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: This revised edition is a comprehensive, authoritative set of essays. It is more detailed and analytical than the mainstream treatments of HRM. As in previous editions, Managing Human Resources analyses HRM, the study of work and employment, using an integrated multi-disciplinary approach. The starting point is a recognition that HRM practice and firm performance are influenced by a variety of institutional arrangements that extend beyond the firm. The consequences of HRM need to incorporate analysis of employees and other stakeholders as well as the implications for organizational performance.
Download or read book Re organising Service Work written by Karen A. Shire and published by Routledge. This book was released on 2017-09-29 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
Download or read book Managing Services written by Kathryn Haynes and published by Academic. This book was released on 2014 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing services and recent contemporary innovations in services and service management.
Download or read book The SAGE Handbook of the Sociology of Work and Employment written by Stephen Edgell and published by SAGE. This book was released on 2015-12-03 with total page 1187 pages. Available in PDF, EPUB and Kindle. Book excerpt: The SAGE Handbook of the Sociology of Work and Employment is a landmark collection of original contributions by leading specialists from around the world. The coverage is both comprehensive and comparative (in terms of time and space) and each ‘state of the art’ chapter provides a critical review of the literature combined with some thoughts on the direction of research. This authoritative text is structured around six core themes: Historical Context and Social Divisions The Experience of Work The Organization of Work Nonstandard Work and Employment Work and Life beyond Employment Globalization and the Future of Work. Globally, the contours of work and employment are changing dramatically. This handbook helps academics and practitioners make sense of the impact of these changes on individuals, groups, organizations and societies. Written in an accessible style with a helpful introduction, the retrospective and prospective nature of this volume will be an essential resource for students, teachers and policy-makers across a range of fields, from business and management, to sociology and organization studies.
Download or read book Searching for the Human in Human Resource Management written by Sharon Bolton and published by Bloomsbury Publishing. This book was released on 2007-04-30 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Searching for the Human in Human Resource Management is a highly original collection penned by leading critical thinkers in the field of organization studies and HRM, each concerned to resituate people at the heart of HRM and organizational analysis. It offers contributions in three key areas: theory, practice and workplace contexts.
