Download or read book Who Killed Customer Care written by Ken Welsh and published by PartridgeIndia. This book was released on 2014-04 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneur and Customer Service Guru Redman Folgate is mysteriously found dead in his mountain retreat. Has been journalist Rock Hardstuff is coincidentally on the scene and decides to solve the murder to redeem his career. Rock must weave his way through a myriad of bizarre characters before he can solve the Who Dunnit with a How Dunnit and so much more. Who Killed Customer Care? uses a comedy murder mystery allegory to explain the secrets of Customer and Client Communication.
Download or read book Who Killed HealthCare America s 2 Trillion Medical Problem and the Consumer Driven Cure written by Regina Herzlinger and published by McGraw Hill Professional. This book was released on 2007-04-17 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: A renowned authority from Harvard Business School confronts America's health care crisis-and how consumer control can fix it PRAISE FOR WHO KILLED HEALTHCARE? “A brilliant analysis... A must-read.” – Bill George, Professor, Harvard Business School and Former CEO of Medtronic “As it becomes more and more obvious to everyone that our current health care system is unsustainable, this is the book that had to be written.” – Daniel H. Johnson, Jr. MD, former president of the American Medical Association “Regina Herzlinger’s ideas to tackle the crisis of the U.S. health care system are based on keen knowledge of the system’s existing difficulties along with insights that introduce the reader to new streamlined choices that have the potential of getting both quantity and cost under control.” – Joseph Kennedy, founder, chairman, and president, Citizens Energy Corporation, CEO, Citizens Health Care, former representative (D-Mass) “Regina Herzlinger... offers a vision of the way things can be, should be, and will be sooner or later. The only question is: how long do we have to wait?” – Greg Scandlen, founder, Consumers for Health Choices“Regi Herzlinger has brilliantly articulated a better way – embracing the principles of competition and innovation that cause every other sector of our economy to thrive. Discharging American health care from the ICU can only happen by putting individual Americans – not politicians and bureaucrats – back in charge of their health care decisioins.” – U.S. Senator Tom Coburn (R-Okla), M.D. “Following on the heels of her landmark Market-Driven Health Care, Herzlinger lays it on the line with her expose of what many who work in the health care industry have felt in their gut. Now it is articulated in an entertaining and must-read portrayal, with you and me as the only way out.” – Dennis White, executive vice president for strategic development, National Business Coalition on Health“A wonderful Orwellian romp through issues which carry a deadly irony. The killers of health care are, of course, the third parties, each of which has an itchy palm and a commitment to profit or power which exceeds the commitment to service, with each engaging the others within a politically shaped box. Rarely has the case for the public been made with so much force, foresight, and wit, and a better way forward shown so clearly.” – James F. Fries, MD, Professor of Medicine, Stanford University School of Medicine “You can practically hear the war chants as Professor Herzlinger sets out her view of what’s wrong with the health care system and how to fix it. You’d best read it so you can decide which side you will be on when the battle is joined.” – Paul Levy, CEO, Beth Israel Hospital, Boston, MA “Regina Herzlinger, the nation’s leading expert on consumer-driven health care, has given us a brilliant analysis of the flaws in our health care system and what it will take to get it back on track. Her latest book is a must-read.” – Bill George, Professor of Management Practice, Harvard Business School, Former CEO, Medtronic, and author of Authentic Leadership“You don’t have to agree with her diagnosis and prescription for the U.S. health care system, but you do have to read her book. Once again, Professor Herzlinger has put together a well researched, well written, and very provocative blueprint for the future of health care.” Peter L. Slavin, MD, President, Massachusetts General Hospital
Download or read book Funeral Home Customer Service A Z written by Alan D. Wolfelt and published by Companion Press. This book was released on 2005-04-01 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Download or read book Customer with a Capital C written by Ken Welsh and published by Partridge Publishing Singapore. This book was released on 2015-03-31 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer with a Capital C provides a unique insight into the workings of one of North Americas foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.coms voice coach, helping distil the vision of the companys CEO, Mike Faith, into a practical skill set. Mikes vision has always been to create a company where the customer comes first, second, and alwaysa company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer with a Capital C as a simple, easily read case study of a truly customer-centric organization. Through this, Customer with a Capital C provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.
Download or read book Kill or get Killed written by Kolawole Oyeyemi and published by Trendy Publishing. This book was released on 2014-06-08 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kolawole Oyeyemi’s insightful and witty non-fiction, ‘Kill or Get Killed: The Marketing Killer Instinct’, delves into the high stakes African business environment, as the author touches on the marketing intrigues, battles and wars that shaped a lot of brands across industries in Africa. Kill or Get Killed is a revolutionary marketing classic that borrowed the war metaphor and likened marketing to global politics and wars that are about shareholding struggles. Just as nations struggle for how much share of the world’s wealth they control, Brands and organizations go to war for shares too. Marketing wars and battles are fought, won and lost for increase, leadership and control of shares in various dimensions. Kolawole submits that in these wars, you either kill or get killed; excuses are too costly. Meekness is not a virtue for the battlefield. It is not an environment for the fainthearted. Gentlemen cannot survive the terrain. Therefore, you need a killer instinct to survive the several battles and win the war. Using some of Africa’s most famous brands and products to illustrate his points, Kolawole Oyeyemi convincingly show why some brands succeed where others fail. He unearths the fatal errors multinational brands commit; and also unveils the success stories of multinational brands that understood the peculiarities of the African business terrain and customized their corporate strategies and mode of operations to maximize value. The author explains why the future of successful marketing lies in creating brands, services, and company cultures and philosophies that inspire, include, and recognize the values, and the ever changing tastes and preferences of the target customers. Featuring an engaging, no-holds-barred wit, case studies and strategic depth, Kill or get killed offers a fresh perspective to marketing practice, and is a success toolkit for practicing marketers, brands, and companies that want to invest in Africa; and entrepreneurs that require marketing knowledge on the go.
Download or read book Broadband Services Applications and Networks written by International Engineering Consortium and published by Intl. Engineering Consortiu. This book was released on 2002-12 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on the most promising broadband applications and services and the business strategies that are most viable to ensure favorable return on investment, this report is authored by industry professionals and examines the current and potential markets for a range of broadband applications and services and offers business strategies that providers can adopt to help ensure profitability. Detailed case studies from service providers around the world also provide invaluable insights into the challenges and opportunities present in today's global broadband industry. This report is an important resource for any communications company that hopes to profit from the evolutions in broadband applications and services.
Download or read book Customer Service Can Be Murder written by Chris Pierce and published by Createspace Independent Publishing Platform. This book was released on 2017-01-12 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is a Team Lead to do? Bodies and Stalkers are not covered in the Employee Manual. Can coaching and team leadership find the answer? This Customer Service Team Manager is faced with a stalker wanting to pray with her, multiple employee issues and a dead woman in her back yard. At least her neighbor has chocolate and her Saturn works.
Download or read book Clubbed to Death written by Elaine Viets and published by Jabberwocky Literary Agency, Inc.. This book was released on 2018-03-06 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Anthony and Agatha Award-winning author Elaine Viets—the thrilling mystery series about one woman trying to make a living... while other people are making a killing. The Superior Club is where Fort Lauderdale’s wealthiest—and snobbiest—come to play. But for Helen Hawthorne, it’s all work and no play. As a customer care clerk, it’s her job to cater to the clients’ every little whim and take care of their every little problem. But Helen has a very big problem of her own. After an acrimonious reunion with her ex-husband Rob, she ends up belting the bum in the mouth—which invites suspicion when Rob goes ominously missing. And when a club employee and a philandering member are found beaten to death with a golf club, the police assume Helen was the deadly duffer. With her freedom—and yet another job—on the line, Helen has no choice but to prove that someone else at the high-class club is a low-down killer...
Download or read book Killing It On Kobo written by Mark Leslie Lefebvre and published by Stark Publishing. This book was released on 2018-10-23 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to increase your overall sales and visibility on Kobo? Are you having trouble gaining any traction or growing your reader base outside the Kindle store? Wouldn't it be empowering not to be dependent upon a single retailer for the majority of your eBook income? If you want to tap into the mind behind the creation of Kobo's world-class self-publishing platform, Kobo Writing Life, to understand both the basics and some of the complexities of the platform, then look no further. Mark Leslie Lefebvre was the Director of Self-Publishing and Author Relations at Kobo for six years. Kobo Writing Life was born out of his own desire as an author to establish an author-centric free publishing platform. Drawing upon insights from his years at Kobo as well as his previous two decades of bookselling, writing and publishing experience, Lefebvre shares the challenges, quirks and tricks that are important for helping you leverage Kobo's strengths to your advantage. In this book you will learn: How to navigate the Kobo Writing Life dashboard as well as Kobo itselfStrategies optimize your metadata to increase both sales and visibilityThe importance of leveraging Kobo preorders by understanding how they workWays to maximize your margin and global earnings per unit saleProven price optimization techniques that the most successful authors useHow to increase your chance of promotional sales direct at Kobo . . . and more . . . Killing It On Kobo is an in-depth, heart-felt and eye-opening series of insights collected in a single volume to give you full access to information and proven strategies that you can use to maximize your own sales and ultimate success selling through Kobo.
Download or read book Who Killed Diana written by Peter Hounam and published by VISION Paperbacks. This book was released on 1998 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: This investigation into the death of Princess Diana and her lover, Dodi Fayed,uts forward evidence to suggest that the tragedy was not an accident.
Download or read book Death by Regulation written by Peter L. Beilenson and published by Johns Hopkins University Press. This book was released on 2019-09-03 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only book about these idealistic Obamacare CO-OPs and the obstacles they all faced, Death by Regulation offers an insider view of health policy and the reality of starting an insurance company from scratch.
Download or read book Critical Risks of Different Economic Sectors written by Dmitry Chernov and published by Springer Nature. This book was released on 2019-12-03 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the major differences between the kinds of risk encountered in different sectors of industry - production (including agriculture) and services - and identifies the main features of accidents within different industries. Because of these differences, unique risk-mitigation measures will need to be implemented in one industry that cannot be implemented in another, leading to large managerial differences between these broad economic sectors. Based on the analysis of more than 500 disasters, accidents and incidents - around 230 cases from the production sector and around 280 cases from the service sector - the authors compare the risk response actions appropriate within different sectors, and establish when and how it is possible to generalize the experience of dealing with risks in any given industry to a wider field of economic activity. This book is mainly intended for executives, strategists, senior risk managers of enterprise-wide organizations and risk management experts engaged in academic or consulting work. By setting out clearly the sector differences in risk management, the authors aim to improve the practice of general risk assessment with regard to identifying and prioritizing risks, and of risk control with regard to planning appropriate mitigation measures.
Download or read book Who Kidnapped Excellence written by Harry Paul and published by Berrett-Koehler Publishers. This book was released on 2014-01-06 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who Kidnapped Excellence? Most companies talk about excellence, but what does excellence really mean? What specific attitudes and practices lead to excellence? Drawing on years of study and decades of experience, authors Harry Paul, John Britt, and Ed Jent have zeroed in on five core qualities of excellence. In this entertaining and enlightening book, they tell how to give and be your best in each of these five critical dimensions and foster excellence in your organization and in your life. The book begins with a crime being committed: Excellence (personified) has been kidnapped, and Leadership assembles Excellence's team (Passion, Flexibility, Communication, Competency, and Ownership) and challenges them to work together to get their Excellence back. And who is the culprit? Has Average kidnapped Excellence and replaced Excellence's team with his own: N. Different, N. Ept, N. Flexible, Miss Communication, and Poser? A mysterious ransom note sparks the struggle between Average and Excellence. Integrated into this tale of organizational excellence is the story of Dave, a delivery man. The kidnapping causes Dave to contemplate his own life and relationships in a way that makes the paths of personal and organizational excellence cross and intertwine. Who Kidnapped Excellence? is a parable that helps organizations and individuals achieve their best in every aspect of their lives.
Download or read book Video Source Book written by and published by . This book was released on 2006 with total page 1424 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to programs currently available on video in the areas of movies/entertainment, general interest/education, sports/recreation, fine arts, health/science, business/industry, children/juvenile, how-to/instruction.
Download or read book Is Your Health Care Killing You written by Colleen C. Badell and published by Turning Point Press (North Bend, WA). This book was released on 2006-07 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Our health care is killing us-literally and figuratively-with an out-of-control bureaucracy, massive inefficiency, thousands of preventable medical errors, an unabated profit motive, and our own complacency. It seems as though it will only get worse before it gets better. We must become more educated and involved as consumers, not only to optimize the benefits of medicine but also to avoid harm from those who regulate it and those who administer it.
Download or read book Who Killed Kurt Cobain written by Ian Halperin and published by Gardners Books. This book was released on 2002-05-01 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: When the body of rock icon Kurt Cobain was found in his Seattle home with aullet through his head, the reverberations were felt across the world. Hisntimely death in 1994 was instantly labelled a suicide, and his millions ofans resigned themselves to the loss of their angst-ridden hero. But was iteally the obvious suicide his fans accepted. Ian Halperin and Max Wallaceeveal an alarming array of inconsistencies. They offer compelling reasonsor reopening this suicide case, so that fans will know how their hero died.
Download or read book Marketing Myths that are Killing Business written by Kevin J. Clancy and published by McGraw Hill Professional. This book was released on 1995 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a brash and brilliant style, two of the world's most renowned marketing consultants open reader's eyes to 170 myths that are killing products, services and brands. They steer readers toward radical change that will snatch them from the jaws of death wish marketing. Illustrations.
