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EBookClubs

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Book Ask a Manager

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Book Fed Up

    Book Details:
  • Author : Gemma Hartley
  • Publisher : HarperCollins
  • Release : 2018-11-13
  • ISBN : 0062856480
  • Pages : 283 pages

Download or read book Fed Up written by Gemma Hartley and published by HarperCollins. This book was released on 2018-11-13 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: A bold dive into the emotional labor women have shouldered for far too long—and an impassioned vision for creating a better future for us all. Day in, day out, women anticipate and manage the needs of others. In relationships, we initiate the hard conversations. At home, we shoulder the mental load required to keep our households running. At work, we moderate our tone, explaining patiently and speaking softly. In the world, we step gingerly to keep ourselves safe. We do this largely invisible, draining work whether we want to or not—and we never clock out. No wonder women everywhere are overtaxed, exhausted, and simply fed up. In her ultra-viral article “Women Aren’t Nags—We’re Just Fed Up,” shared by millions of readers, Gemma Hartley gave much-needed voice to the frustration and anger experienced by countless women. Now, in Fed Up, Hartley expands outward from the everyday frustrations of performing thankless emotional labor to illuminate how the expectation to do this work in all arenas—private and public—fuels gender inequality, limits our opportunities, steals our time, and adversely affects the quality of our lives. More than just name the problem, though, Hartley teases apart the cultural messaging that has led us here and asks how we can shift the load. Rejecting easy solutions that don’t ultimately move the needle, Hartley offers a nuanced, insightful guide to striking real balance, for true partnership in every aspect of our lives. Reframing emotional labor not as a problem to be overcome, but as a genderless virtue men and women can all learn to channel in our quest to make a better, more egalitarian world, Fed Up is surprising, intelligent, and empathetic essential reading for every woman who has had enough with feeling fed up.

Book The Leader in Me

    Book Details:
  • Author : Stephen R. Covey
  • Publisher : Simon and Schuster
  • Release : 2012-12-11
  • ISBN : 147110446X
  • Pages : 218 pages

Download or read book The Leader in Me written by Stephen R. Covey and published by Simon and Schuster. This book was released on 2012-12-11 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Children in today's world are inundated with information about who to be, what to do and how to live. But what if there was a way to teach children how to manage priorities, focus on goals and be a positive influence on the world around them? The Leader in Meis that programme. It's based on a hugely successful initiative carried out at the A.B. Combs Elementary School in North Carolina. To hear the parents of A. B Combs talk about the school is to be amazed. In 1999, the school debuted a programme that taught The 7 Habits of Highly Effective Peopleto a pilot group of students. The parents reported an incredible change in their children, who blossomed under the programme. By the end of the following year the average end-of-grade scores had leapt from 84 to 94. This book will launch the message onto a much larger platform. Stephen R. Covey takes the 7 Habits, that have already changed the lives of millions of people, and shows how children can use them as they develop. Those habits -- be proactive, begin with the end in mind, put first things first, think win-win, seek to understand and then to be understood, synergize, and sharpen the saw -- are critical skills to learn at a young age and bring incredible results, proving that it's never too early to teach someone how to live well.

Book A Complaint Free World

Download or read book A Complaint Free World written by Will Bowen and published by Harmony. This book was released on 2013-02-05 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul

Book Reason

    Book Details:
  • Author : Robert B. Reich
  • Publisher : Vintage
  • Release : 2005-03-08
  • ISBN : 1400076609
  • Pages : 265 pages

Download or read book Reason written by Robert B. Reich and published by Vintage. This book was released on 2005-03-08 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: For anyone who believes that liberal isn’t a dirty word but a term of honor, this book will be as revitalizing as oxygen. For in the pages of Reason, one of our most incisive public thinkers, and a former secretary of labor mounts a defense of classical liberalism that’s also a guide for rolling back twenty years of radical conservative domination of our politics and political culture. To do so, Robert B. Reich shows how liberals can: .Shift the focus of the values debate from behavior in the bedroom to malfeasance in the boardroom .Remind Americans that real prosperity depends on fairness .Reclaim patriotism from those who equate it with pre-emptive war-making and the suppression of dissent If a single book has the potential to restore our country’s good name and common sense, it’s this one.

Book Why Does He Do That

Download or read book Why Does He Do That written by Lundy Bancroft and published by Penguin. This book was released on 2003-09-02 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking bestseller, Lundy Bancroft—a counselor who specializes in working with abusive men—uses his knowledge about how abusers think to help women recognize when they are being controlled or devalued, and to find ways to get free of an abusive relationship. He says he loves you. So...why does he do that? You’ve asked yourself this question again and again. Now you have the chance to see inside the minds of angry and controlling men—and change your life. In Why Does He Do That? you will learn about: • The early warning signs of abuse • The nature of abusive thinking • Myths about abusers • Ten abusive personality types • The role of drugs and alcohol • What you can fix, and what you can’t • And how to get out of an abusive relationship safely “This is without a doubt the most informative and useful book yet written on the subject of abusive men. Women who are armed with the insights found in these pages will be on the road to recovering control of their lives.”—Jay G. Silverman, Ph.D., Director, Violence Prevention Programs, Harvard School of Public Health

Book How Learning Works

    Book Details:
  • Author : Susan A. Ambrose
  • Publisher : John Wiley & Sons
  • Release : 2010-04-16
  • ISBN : 0470617608
  • Pages : 336 pages

Download or read book How Learning Works written by Susan A. Ambrose and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for How Learning Works "How Learning Works is the perfect title for this excellent book. Drawing upon new research in psychology, education, and cognitive science, the authors have demystified a complex topic into clear explanations of seven powerful learning principles. Full of great ideas and practical suggestions, all based on solid research evidence, this book is essential reading for instructors at all levels who wish to improve their students' learning." —Barbara Gross Davis, assistant vice chancellor for educational development, University of California, Berkeley, and author, Tools for Teaching "This book is a must-read for every instructor, new or experienced. Although I have been teaching for almost thirty years, as I read this book I found myself resonating with many of its ideas, and I discovered new ways of thinking about teaching." —Eugenia T. Paulus, professor of chemistry, North Hennepin Community College, and 2008 U.S. Community Colleges Professor of the Year from The Carnegie Foundation for the Advancement of Teaching and the Council for Advancement and Support of Education "Thank you Carnegie Mellon for making accessible what has previously been inaccessible to those of us who are not learning scientists. Your focus on the essence of learning combined with concrete examples of the daily challenges of teaching and clear tactical strategies for faculty to consider is a welcome work. I will recommend this book to all my colleagues." —Catherine M. Casserly, senior partner, The Carnegie Foundation for the Advancement of Teaching "As you read about each of the seven basic learning principles in this book, you will find advice that is grounded in learning theory, based on research evidence, relevant to college teaching, and easy to understand. The authors have extensive knowledge and experience in applying the science of learning to college teaching, and they graciously share it with you in this organized and readable book." —From the Foreword by Richard E. Mayer, professor of psychology, University of California, Santa Barbara; coauthor, e-Learning and the Science of Instruction; and author, Multimedia Learning

Book The 48 Laws of Power

    Book Details:
  • Author : Robert Greene
  • Publisher : Penguin
  • Release : 2023-10-31
  • ISBN : 0670881465
  • Pages : 481 pages

Download or read book The 48 Laws of Power written by Robert Greene and published by Penguin. This book was released on 2023-10-31 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amoral, cunning, ruthless, and instructive, this multi-million-copy New York Times bestseller is the definitive manual for anyone interested in gaining, observing, or defending against ultimate control – from the author of The Laws of Human Nature. In the book that People magazine proclaimed “beguiling” and “fascinating,” Robert Greene and Joost Elffers have distilled three thousand years of the history of power into 48 essential laws by drawing from the philosophies of Machiavelli, Sun Tzu, and Carl Von Clausewitz and also from the lives of figures ranging from Henry Kissinger to P.T. Barnum. Some laws teach the need for prudence (“Law 1: Never Outshine the Master”), others teach the value of confidence (“Law 28: Enter Action with Boldness”), and many recommend absolute self-preservation (“Law 15: Crush Your Enemy Totally”). Every law, though, has one thing in common: an interest in total domination. In a bold and arresting two-color package, The 48 Laws of Power is ideal whether your aim is conquest, self-defense, or simply to understand the rules of the game.

Book How to Be Black

    Book Details:
  • Author : Baratunde Thurston
  • Publisher : Harper Collins
  • Release : 2012-01-31
  • ISBN : 0062098047
  • Pages : 279 pages

Download or read book How to Be Black written by Baratunde Thurston and published by Harper Collins. This book was released on 2012-01-31 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: The comedian chronicles his coming of age while analyzing politics & culture in this New York Times–bestselling memoir and satirical guide. If You Don't Buy This Book, You’re a Racist. Have you ever been called “too black” or “not black enough?” Have you ever befriended or worked with a black person? Have you ever heard of black people? If you answered yes to any of these questions, this book is for you. Raised by a pro-black, Pan-Afrikan single mother during the crack years of 1980s Washington, DC, and educated at Sidwell Friends School and Harvard University, Baratunde Thurston has over thirty years’ experience being black. Now, through stories of his politically inspired Nigerian name, the heroics of his hippie mother, the murder of his drug-abusing father, and other revelatory black details, he shares with readers of all colors his wisdom and expertise in how to be black. Beyond memoir, this guidebook offers practical advice on everything from “How to Be The Black Friend” to “How to Be The (Next) Black President” to “How to Celebrate Black History Month.” To provide additional perspective, Baratunde assembled an award-winning Black Panel—three black women, three black men, and one white man (Christian Lander of Stuff White People Like)—and asked them such revealing questions as “When Did You First Realize You Were Black?” and “How Black Are You?” as well as “Can You Swim?” The result is a humorous, intelligent, and audacious guide that challenges and satirizes the so-called experts, purists, and racists who purport to speak for all black people. With honest storytelling and biting wit, Baratunde plots a path not just to blackness, but one open to anyone interested in simply “how to be.” Praise for How to Be Black “Part autobiography, part stand-up routine, part contemporary political analysis, and astute all over. . . . Reading this book made me both laugh and weep with poignant recognition. . . . A hysterical, irreverent exploration of one of America’s most painful and enduring issues.” —Melissa Harris-Perry “Struggling to figure out how to be black in the 21st century? Baratunde Thurston has the perfect guide for you.” —The Root

Book Saving Your Marriage Before It Starts

Download or read book Saving Your Marriage Before It Starts written by Les Parrott and published by Zondervan. This book was released on 2015-10-27 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: OVER ONE MILLION COPIES SOLD! With this updated edition of their award-winning book, Drs. Les and Leslie Parrott help you launch lifelong love like never before. This is more than a book--it's an experience, especially when you use the his/her workbooks filled with more than 40 fun exercises. Get ready for deeper intimacy with the best friend you'll ever have. Saving Your Marriage Before It Starts, which has been translated into more than 15 languages, is the most widely used marriage prep tool in the world. Why? Because it will help you . . . Uncover the misbeliefs of marriage Learn to communicate with instant understanding Discover the secret to resolving conflict Master the skills of money management Get your sex life off to a great start A compelling video, featuring real-life couples, is available, and with this updated edition, Les and Leslie unveil the game-changing SYMBIS Assessment. Now you can discover how to leverage your personalities for a love that lasts a lifetime. Make your marriage everything it is meant to be. Save your marriage--before (and after) it starts.

Book Cruel Beauty

    Book Details:
  • Author : Rosamund Hodge
  • Publisher : Harper Collins
  • Release : 2014-01-28
  • ISBN : 0062224751
  • Pages : 315 pages

Download or read book Cruel Beauty written by Rosamund Hodge and published by Harper Collins. This book was released on 2014-01-28 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’re excited about the upcoming Disney film Beauty and the Beast, starring Emma Watson, don’t miss Cruel Beauty. The romance of Beauty and the Beast meets the adventure of Graceling in this dazzling fantasy novel about our deepest desires and their power to change our destiny. Perfect for fans of bestselling An Ember in the Ashes and A Court of Thorns and Roses, this gorgeously written debut infuses the classic fairy tale with glittering magic, a feisty heroine, and a romance sure to take your breath away. Betrothed to the evil ruler of her kingdom, Nyx has always known that her fate was to marry him, kill him, and free her people from his tyranny. But on her seventeenth birthday when she moves into his castle high on the kingdom's mountaintop, nothing is what she expected—particularly her charming and beguiling new husband. Nyx knows she must save her homeland at all costs, yet she can't resist the pull of her sworn enemy—who's gotten in her way by stealing her heart.

Book Locked in the Cabinet

Download or read book Locked in the Cabinet written by Robert B. Reich and published by Vintage. This book was released on 2013-09-04 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Locked in the Cabinet is a close-up view of the way things work, and often don't work, at the highest levels of government--and a uniquely personal account by the man whose ideas inspired and animated much of the Clinton campaign of 1992 and who became the cabinet officer in charge of helping ordinary Americans get better jobs. Robert B. Reich, writer, teacher, social critic--and a friend of the Clintons since they were all in their twenties--came to be known as the "conscience of the Clinton administration and one of the most successful Labor Secretaries in history. Here is his sometimes hilarious, sometimes poignant chronicle of trying to put ideas and ideals into practice. With wit, passion, and dead-aim honesty, Reich writes of those in Washington who possess hard heads and soft hearts, and those with exactly the opposite attributes. He introduces us to the career bureaucrats who make Washington run and the politicians who, on occasion, make it stop; to business tycoons and labor leaders who clash by day and party together by night; to a president who wants to change America and his opponents (on both the left and the right) who want to keep it as it is or return it to where it used to be. Reich guides us to the pinnacles of power and pretension, as bills are passed or stalled, reputations built or destroyed, secrets leaked, numbers fudged, egos bruised, news stories spun, hypocrisies exposed, and good intentions occasionally derailed. And to the places across America where those who are the objects of this drama are simply trying to get by--assembly lines, sweatshops, union halls, the main streets of small towns and the tough streets of central cities. Locked in the Cabinet is an intimate odyssey involving a memorable cast--a friend who is elected President of the United States, only to discover the limits of power; Alan Greenspan, who is the most powerful man in America; and Newt Gingrich, who tries to be. Plus a host of others: White House staffers and cabinet members who can't find "the loop ; political consultant Dick Morris, who becomes "the loop ; baseball players and owners who can't agree on how to divide up $2 billion a year; a union leader who accuses Reich of not knowing what a screwdriver looks like; a heretofore invisible civil servant deep in the Labor Department whose brainchild becomes the law of the land; and a wondrous collection of senators, foreign ministers, cabinet officers, and television celebrities. And it is also an odyssey for Reich's wife and two young sons, who learn to tolerate their own cabinet member but not to abide Washington. Here is Reich--determined to work for a more just society, laboring in a capital obsessed with exorcising the deficit and keeping Wall Street happy--learning that Washington is not only altogether different from the world of ordinary citizens but ultimately, and more importantly, exactly like it: a world in which Murphy's Law reigns alongside the powerful and the privileged, but where hope amazingly persists. There are triumphs here to fill a lifetime, and frustrations to fill two more. Never has this world been revealed with such richness of evidence, humor, and warmhearted candor.

Book Albion s Seed

    Book Details:
  • Author : David Hackett Fischer
  • Publisher : Oxford University Press
  • Release : 1991-03-14
  • ISBN : 019974369X
  • Pages : 981 pages

Download or read book Albion s Seed written by David Hackett Fischer and published by Oxford University Press. This book was released on 1991-03-14 with total page 981 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fascinating book is the first volume in a projected cultural history of the United States, from the earliest English settlements to our own time. It is a history of American folkways as they have changed through time, and it argues a thesis about the importance for the United States of having been British in its cultural origins. While most people in the United States today have no British ancestors, they have assimilated regional cultures which were created by British colonists, even while preserving ethnic identities at the same time. In this sense, nearly all Americans are "Albion's Seed," no matter what their ethnicity may be. The concluding section of this remarkable book explores the ways that regional cultures have continued to dominate national politics from 1789 to 1988, and still help to shape attitudes toward education, government, gender, and violence, on which differences between American regions are greater than between European nations.

Book An Introduction to the Therapeutic Frame

Download or read book An Introduction to the Therapeutic Frame written by Anne Gray and published by Routledge. This book was released on 2013-10-30 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for psychotherapists and counsellors in training, An Introduction to the Therapeutic Frame clarifies the concept of the frame - the way of working set out in the first meeting between therapist and client. This Classic Edition of the book includes a brand new introduction by the author. Anne Gray, an experienced psychotherapist and teacher, uses lively and extensive case material to show how the frame can both contain feelings and further understanding within the therapeutic relationship. She takes the reader through each stage of therapeutic work, from the first meeting to the final contact, and looks at those aspects of management that beginners often find difficult, such as fee payment, letters and telephone calls, supervision and evaluation. Her practical advice on how to handle these situations will be invaluable to trainees as well as to those involved in their training.

Book The Stupidity Paradox

Download or read book The Stupidity Paradox written by Mats Alvesson and published by Profile Books. This book was released on 2016-06-02 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Functional stupidity can be catastrophic. It can cause organisational collapse, financial meltdown and technical disaster. And there are countless, more everyday examples of organisations accepting the dubious, the absurd and the downright idiotic, from unsustainable management fads to the cult of leadership or an over-reliance on brand and image. And yet a dose of stupidity can be useful and produce good, short-term results: it can nurture harmony, encourage people to get on with the job and drive success. This is the stupidity paradox. The Stupidity Paradox tackles head-on the pros and cons of functional stupidity. You'll discover what makes a workplace mindless, why being stupid might be a good thing in the short term but a disaster in the longer term, and how to make your workplace a little less stupid by challenging thoughtless conformity. It shows how harmony and action in the workplace can be balanced with a culture of questioning and challenge. The book is a wake-up call for smart organisations and smarter people. It encourages us to use our intelligence fully for the sake of personal satisfaction, organisational success and the flourishing of society as a whole.

Book Living with the Passive Aggressive Man

Download or read book Living with the Passive Aggressive Man written by Scott Wetzler and published by Simon and Schuster. This book was released on 2011-01-18 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: With more than 100,000 copies in print, Living with the Passive-Aggressive Man draws on case histories from clinical psychologist Scott Wetzler’s practice to help you identify the destructive behavior, the root causes and motivations, and solutions. Do you know one of these men? The catch-me-if-you-can lover... Phil’s romantic and passionate one minute, distant and cold the next. The deviously manipulative coworker or boss... Jack denies resenting Nora’s rapid rise in the company, but when they’re assigned to work together on a project, he undermines her. The obstructionist, procrastinating husband... Bob keeps telling his wife he’ll finish the painting job he began years ago, but he never seems to get around to it. These are all classic examples of the passive-aggressive man. This personality syndrome—in which hostility wears a mask of passivity—is currently the number one source of men’s problems in relationships and on the job. In Living with the Passive-Aggressive Man, Scott Wetzler draws upon numerous case histories from his own practice to explain how and why the passive-aggressive man thinks, feels, and acts the way he does. Dr. Wetzler also offers advice on: • How to avoid playing victim, manager, or rescuer to the “P-A” • How to get his anger and fear into the open • How to help the “P-A” become a better lover, husband, and father • How to survive passive-aggressive game playing on the job Living with a man’s passive aggression can be an emotional seesaw ride. But armed with this book, you can avoid the bumpy landings.

Book Talk Is Cheap

Download or read book Talk Is Cheap written by John Haiman and published by Oxford University Press. This book was released on 1998-03-26 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Putting aside questions of truth and falsehood, the old "talk is cheap" maxim carries as much weight as ever. Indeed, perhaps more. For one need not be an expert in irony or sarcasm to realize that people don't necessarily mean what they say. Phrases such as "Yeah, right" and "I couldn't care less" are so much a part of the way we speak--and the way we live--that we are more likely to notice when they are absent (for example, Forrest Gump). From our everyday dialogues and conversations ("Thanks a lot!") to the screenplays of our popular films (Pulp Fiction and Fargo), what is said is frequently very different from what is meant. Talk is Cheap begins with this telling observation and proceeds to argue that such "unplain speaking" is fundamentally embedded in the way we now talk. Author John Haiman traces this sea-change in our use of language to the emergence of a postmodern "divided self" who is hyper-conscious that what he or she is saying has been said before; "cheap talk" thus allows us to distance ourselves from a social role with which we are uncomfortable. Haiman goes on to examine the full range of these pervasive distancing mechanisms, from clichés and quotation marks to camp and parody. Also, and importantly, this text highlights several new ways in which the English language is evolving (and has evolved) in response to our postmodern world view. In other words, this study shows us how what we are saying is gradually separating itself from how we say it. As provocative as it is timely, the book will be fascinating reading for students of linguistics, literature, communication, anthropology, philosophy, and popular culture.