Download or read book Smart Water Utilities written by Pernille Ingildsen and published by IWA Publishing. This book was released on 2016-05-15 with total page 307 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today there is increasing pressure on the water infrastructure and although unsustainable water extraction and wastewater handling can continue for a while, at some point water needs to be managed in a way that is sustainable in the long-term. We need to handle water utilities “smarter”. New and effective tools and technologies are becoming available at an affordable cost and these technologies are steadily changing water infrastructure options. The quality and robustness of sensors are increasing rapidly and their reliability makes the automatic handling of critical processes viable. Online and real-time control means safer and more effective operation. The combination of better sensors and new water treatment technologies is a strong enabler for decentralised and diversified water treatment. Plants can be run with a minimum of personnel attendance. In the future, thousands of sensors in the water utility cycle will handle all the complexity in an effective way. Smart Water Utilities: Complexity Made Simple provides a framework for Smart Water Utilities based on an M-A-D (Measurement-Analysis-Decision). This enables the organisation and implementation of “Smart” in a water utility by providing an overview of supporting technologies and methods. The book presents an introduction to methods and tools, providing a perspective of what can and could be achieved. It provides a toolbox for all water challenges and is essential reading for the Water Utility Manager, Engineer and Director and for Consultants, Designers and Researchers.

Download or read book Risk Management for Water and Wastewater Utilities written by Simon Pollard and published by IWA Publishing. This book was released on 2016-05-15 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Water risks and security are a major global hazard in the 21st century and it is essential that water professionals have a solid grounding in the principles of preventative risk management. This second edition of the key textbook, Risk Management for Water and Wastewater Utilities, extends beyond first principles and examines the practicalities of resilience and vulnerability assessment, strategic risk appraisal and the interconnectedness of water utility risks in a networked infrastructure. It provides an up-dated overview of tools and techniques for risk management in the context of the heightened expectations for sound risk governance that are being made of all water and wastewater utilities. Risk Management for Water and Wastewater Utilities provides a valuable starting point for newly appointed risk managers in the utility sector and offers MSc level self-paced study with self-assessment questions and abbreviated answers, key learning points, case studies and worked examples.

Download or read book A Strategic Assessment of the Future of Water Utilities written by Edward G. Means and published by American Water Works Association. This book was released on 2006 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Forty-three (43) water professionals met to discuss and develop the ten top future trends and formulate the strategies to deal with each trend. Nineteen trends are presented within this paper. The top ten trends are described along with potential implications, and coping strategies are: Energy; Drinking Water Industry Employment and Workforce Issues; Political Environment; Population and Demographic Trends;Regulatory Trends; Total Water Management; Customer Expectations; Information Technology; Utility Finances; Information Security. The nine future trends identified and discussed are: Automation; Climate Change; Health Trends; Medical Trends; Regionalization Trends; Drinking Water Treatment Technology Issues; Economic Trends; Private Sector Participation; Physical Security. CD is included

Download or read book Benchmarking Water Services written by Enrique Cabrera Jr and published by IWA Publishing. This book was released on 2011-03-01 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua

Download or read book Customer Experience Management for Water Utilities written by Peter Prevos and published by IWA Publishing. This book was released on 2017-10-15 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.

Download or read book Data Science for Water Utilities written by Peter Prevos and published by CRC Press. This book was released on 2023-05-10 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: This addition to the Data Science Series introduces the principles of data science and the R language to the singular needs of water professionals. The book provides unique data and examples relevant to managing water utility and is sourced from the author’s extensive experience. Data Science for Water Utilities: Data as a Source of Value is an applied, practical guide that shows water professionals how to use data science to solve urban water management problems. Content develops through four case studies. The first looks at analysing water quality to ensure public health. The second considers customer feedback. The third case study introduces smart meter data. The guide flows easily from basic principles through code that, with each case study, increases in complexity. The last case study analyses data using basic machine learning. Readers will be familiar with analysing data but do not need coding experience to use this book. The title will be essential reading for anyone seeking a practical introduction to data science and creating value with R.

Download or read book Selection and Definition of Performance Indicators for Water and Wastewater Utilities written by Patricia A. Crotty and published by American Water Works Association. This book was released on 2004 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes

Download or read book Customer Experience Management for Water Utilities written by Peter Prevos and published by . This book was released on 2018 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Regulation of Water and Wastewater Services written by Rui Cunha Marques and published by IWA Publishing. This book was released on 2010-06-30 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, published in collaboration with ERSAR, presents a unique account of governance and regulatory methods used by different countries, states and municipalities that will help regulators and governments all over the world to improve their regulatory approaches. It is the first book to compile such an amount of data about regulatory processes of a wide number of countries from the five continents. It discusses how the characteristics of water and wastewater services call for regulation and how different countries apply distinct regulatory methods. By showing 18 country case-studies, the book offers an interesting perspective as the regulatory models adopted vary immensely depending on geographical location, nature and strength of institutions and governments, political ideology, features and level of development of the countries. In addition, it provides examples of best practices that may be important for policy-makers to enhance the regulatory processes adopted in each country. It looks closely at rules imposed by state and local governments concerning regulatory issues and how they are being applied. Regulation of Water and Wastewater Services covers the fundamental and practical concepts and issues regarding the regulation of water and wastewater services. It describes and compares the regulatory methods adopted in several countries and provides a global overview on regulation. There is detailed coverage of topics such as quality of service regulation, economic regulation and public service obligations. This book is suitable for regulators, academic researchers and students, consultants, operators and managers, policy-makers and other stakeholders. Visit the IWA WaterWiki to read and share material related to this title: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/RegulationofWaterandWastewaterServicesAninternationalcomparison Author: Rui Cunha Marques, Center of Urban and Regional Systems (CESUR), Instituto Superior Tecnico, Technical University of Lisbon in collaboration with the Portuguese Water and Waste Services Regulation Authority (ERSAR)

Download or read book Regulation of Urban Water Services An Overview written by Enrique Cabrera Marcet and published by IWA Publishing. This book was released on 2016-09-15 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Technical regulation of urban water services: The Portuguese regulatory model of water and wastewater services. An integrated approach; Experiences and conclusions from regulation in England and Wales; Experiences and conclusions from regulation in Australia; Experiences and conclusions from regulation in Denmark; Experiences and conclusions from regulation in Latin America; The German benchmarking experience. An alternative to regulation; The assessment of water services from the point of view of multilateral organizations. The experience of the Inter-American Development Bank (IDB); Regulation in Spain from the perspective of the urban water services; Reasons that justify the regulation of urban water services in Spain; Can a regulator contribute to solve the problems of the urban water cycle in Spain?; Regulatory models. Conclusions

Download or read book Helping Businesses Manage Water Use written by American Water Works Association and published by . This book was released on 1993 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Delivering Water and Power written by Keith Mann and published by ESRI Press. This book was released on 2021-02-23 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Modernize workflows, create actionable data, reduce costs, and prepare for new challenges. Location is at the core of many utilities' daily and long-term planning, but it's about more than making a map. It's improving the reliability of your water and energy infrastructure by reducing service interruptions. It's using data analysis to make informed operational decisions, both in the office and in the field. It's strengthening your network safety and security while increasing customer satisfaction. With advancements in smart technologies, location intelligence for utilities management is not just for GIS specialists. In Delivering Water and Power: Applying GIS for Utilities, see how public and private utilities around the world have implemented geographic information systems (GIS) to visualize and analyze data for situational awareness, operational efficiency, and asset management. In this collection of case studies and "how to" guidance, learn about how GIS was used to: * Protect customers in Denver through an innovative lead reduction program * Streamline asset inspections in the UK * Improve emergency response efforts in Puerto Rico * Increase solar energy potential and adoption in Dubai Through web apps, online maps, dashboards, and other GIS solutions, utility professionals develop a deeper understanding of network maintenance and performance within a real-world context, increasing operational flexibility, creating a safer environment for workers, and raising customer satisfaction. Discover how GIS and location intelligence modernize utility infrastructure and operations for improved service delivery and management with Delivering Water and Power: Applying GIS for Utilities.

Download or read book Water Utility Management written by American Water Works Association and published by American Water Works Association. This book was released on 2004-12-01 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: This manual of practice covers public water utility management, designed for new managers, accountants, and supervisors. Second edition.

Download or read book The Cost of Water Supply and Water Utility Management written by Robert M. Clark and published by . This book was released on 1977 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Water Services in Small Towns written by Klaas Schwartz and published by IWA Publishing. This book was released on 2019-05-15 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of small towns is gaining increased recognition as a result of two developments. The first development concerns the possible role of small towns in migration flows and urbanization. Development of small towns, in the form of improved basic services and other amenities, has been promoted in order to abate the impact of urbanization on large urban centres and to alleviate service provision pressures in major urban centers, whilst stimulating rural economies and eventually prompting social transformations. The second development concerns the targets set by the SDGs in 2015. SDG6 requires countries to ensure universal and equitable water services by 2030. This inclusive target requires that the water services needs of small towns are considered in the expansion of sustainable and equitable water services. This book aims to contribute to the study of water services in small towns by critically examining different approaches and experiences of water supply in small towns. It brings together empirical testimonies of how the implementation of reductionist models and the perseverance of certain principles underlying these models in the water sector have yielded suboptimal results. Much remains to be done before achieving universal service coverage in small towns is likely. In order to do that, we should start speaking of small towns as a category on their own and continue the work in elaborating further what these are and how they work. In Focus – a book series that showcases the latest accomplishments in water research. Each book focuses on a specialist area with papers from top experts in the field. It aims to be a vehicle for in-depth understanding and inspire further conversations in the sector.

Download or read book Financing Stormwater Utilities written by John F. Damico and published by APWA Press. This book was released on 2021-03-03 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is your agency feeling the financial pinch of compliance with NPDES regulations? Are you looking for a dependable and equitable approach to financing your stormwater management? Find out why and how an estimated 500 communities and regional governments have turned to the utility approach. Local officials need information and guidelines to make informed decisions about stormwater utility creation. This publication defines stormwater utilities, and their potential for revenue generation is summarized. The most frequently asked questions about revenue generation, legalities, administration, and management are answered, alongside subsequent sections concerning the rationale behind general utility planning, establishing rate structures and estimating user charges. The APWA recommends this resource to help with preparation for the Certified Stormwater Manager examination. It should not be inferred that questions in the examination are selected from any single reference or set of references or that study from specific references guarantees a passing score on the examination.

Download or read book Nature for Water A Series of Utility Spotlights written by Jessica Ertel and published by IWA Publishing. This book was released on 2019-11-15 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: By 2025, two thirds of the world’s population will be living in water stressed conditions. Meanwhile, the degradation of water ecosystems is occurring at alarming rates. Water utilities and water regulators that choose to play an active role in catchment management with nature based solutions (NBS) are uniquely positioned to help. Building a robust knowledge base and supporting opportunities for cross-sector collaboration are fundamental to the mainstreaming of NBS. The International Water Association (IWA) and The Nature Conservancy (TNC) are working together to encourage and facilitate active utility involvement in NBS, as well as promoting stronger connections between water utilities and regulatory bodies. Implementation of NBS involves multiple, interdependent stakeholders at various governance levels, and consequently regulators a key role in creating the enabling environments for these interactions and negotiations. This publication taps into diverse geographies and contexts, delving into case studies for a richer conversation that addresses the variety of challenges and elements for success for integrating NBS into water utility operations and planning. By publicizing successful case studies, the IWA/TNC partnership fulfils a dual purpose of endorsing these efforts and providing actionable guidance for other water utilities striving to improve their sustainability and resiliency.