Download or read book Wake Up Your Call Center written by Rosanne D'Ausilio and published by Purdue University Press. This book was released on 2005 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References.

Download or read book Wake Up Your Call Center written by Rosanne D'Ausilio and published by Purdue University Press. This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text looks at how call centre agents can match the improvements in technology. It looks at how talk covering technical information and training, software and hardware, and new systems overshadows the people who make and take the calls.

Download or read book Wake Up Your Life Is Calling written by Mike Jaffe and published by AuthorHouse. This book was released on 2011-11 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this thought-provoking guide to creating the extraordinary life you've always wanted, business and personal coach Mike Jaffe will challenge you to dramatically redesign your life. Jaffe, a 9/11 survivor who worked on the 96th floor of the World Trade Center, arrived 20 minutes late to work that day after deciding to have breakfast with his wife and daughter. This was his personal wakeup call to realize that life is a precious gift and small actions can make a big difference. It's time to join him-and countless other successful individuals-in the Wakeup RevolutionTM. Stop floating or drifting. Stop waiting for "someday." Now is the time to own your path and start moving powerfully toward what you want. Wake Up! Your Life Is Calling will get you there by inspiring you to: • expand your universe of what you believe is possible • develop the internal fire and vision to stop accepting a life that is "fine" and push for one that is truly extraordinary • land your dream job, create that lasting relationship, and carve out time to achieve bigger goals. The secret? The five essential principles for rewriting your tomorrow contained in this book. Your life is waiting. Are you ready to dive in?

Download or read book Wake Up Your Call Center written by Rosanne D'Ausilio and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Wake Up Call written by John Micklethwait and published by HarperCollins. This book was released on 2020-09-15 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: "[An] executive summary of modern political history studded with sweeping assertions and telling anecdotes." -- The New York Times Book Review "Thought-provoking." -- Kirkus Reviews “A shot in the arm...powerful.” -- The Financial Times "The Wake-Up Call, refreshingly concise and eminently readable, highlights how the modern crisis of governance compounded the challenges of the pandemic." -- Bloomberg "The Wake-Up Call argues that Covid-19 has exposed not just one president's shortcomings but a much more profound degeneration of governance dating back long before 2016...You will read no more interesting book on the political consequences of the pandemic than this." -- Niall Ferguson, author of Civilization: The West and the Rest NAMED ONE OF THE BEST BOOKS OF 2020 (BLOOMBERG) An urgent and informed look at the challenges America and world governments will face in a post Covid-19 world. The Covid-19 pandemic has revealed that governments matter again, that competent leadership is the difference between living and dying. A few governments proved adept at handling the crisis while many others failed. Are Western governments healthy and strong enough to keep their citizens safe from another virulent virus—and protect their economies from collapse? Is global leadership passing from the United States to Asia—and particularly China? The Wake-Up Call addresses these urgent questions. Journalists and longtime collaborators John Micklethwait and Adrian Wooldridge identify the problems Western leaders face, and outline a detailed plan to help them become more vigilant, better prepared, and responsive to disruptive future events. The problems that face us are enormous; as The Wake-Up Call makes clear, governments around the world must re-engineer the way they operate to successfully meet the challenges ahead.

Download or read book Have You Seen My Country Lately written by Jerry Doyle and published by Simon and Schuster. This book was released on 2010-04-03 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I’ve seen my country lately. Frankly, I don’t like what I see. Nevertheless, it’s not too late to restore the great and unique wonder that is the United States. We are the beacon of hope for the world, and we will remain so as long as we stand up for our principles." In keeping with his no-holds-barred on-air style, conservative radio talk show host Jerry Doyle has the guts to ask the tough questions about the state of our nation today. In this informative, entertaining, and challenging narrative, he urges Americans to take back the things that make our country great, and delivers his hard-hitting and oftentimes humorous spin on: • ECONOMIC FASCISM—the rapid government domination that began with the egregious takedown of GM • BAILOUTS—the missteps, wrong moves, and rules of salary caps, bank buy-ins, and bonuses that changed from day to day • EDUCATION—how our "everybody wins" obsession is destroying teaching and fostering an obnoxious self-entitlement trend • THE OBAMA PRESIDENCY—will American capitalism survive this administration? . . . and much more. If you like your politics straight up, with a commonsense chaser and a shot of dry wit, you’ll be galvanized and enlightened by Jerry Doyle—the man, his story, and his insights into America today.

Download or read book Wake Up Your Call Center written by Rosanne D'Ausilio and published by Ichor. This book was released on 2000 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Call Centers For Dummies written by Real Bergevin and published by John Wiley & Sons. This book was released on 2010-04-16 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

Download or read book Wake Up Call written by Harvey a. Bookstein and published by . This book was released on 2013-07 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Wake-Up Call: How I Changed My Life and Business-and You Can Too, Harvey Bookstein reveals the secrets behind Therapeutic Accounting(r), his innovative and holistic approach to business. But Harvey's story isn't just about business: it's about living a full life while achieving success in the workplace. In 1975, Harvey co-founded RBZ, a company that would become one of Los Angeles' largest and most highly respected public accounting firms. Along the way he evolved from an unhappy workaholic with a narrow perspective and dysfunctional family, into a complete, balanced human being who is more self-aware, more capable of giving and receiving love, and more fulfilled than he ever knew was possible. Now the Managing Visionary Partner for RBZ, Harvey Bookstein is a revered and creative figure in the industry Wake-Up Call tells Harvey's story in his own words: the unvarnished truth of how a workaholic changed his life, fixed what was broken, and discovered a few simple truths. This book shines a bright light on the values and principles Harvey Bookstein learned over a lifetime and continues to practice. Whether you're interested in his personal life, or seeking a new vision for your own, Wake-Up Call has much to offe

Download or read book Wake Up Call written by Kristen Breitweiser and published by Hachette UK. This book was released on 2006-09-06 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The heart-wrenching account of a young mother widowed after the horrific 9/11 terrorist attack and her journey towards becoming a central activists in the fight for justice and peace. Kristen Breitweiser was a happy young mother and housewife leading a privileged life. Then, on the morning of September 11th, 2001, the phone rang. It was her husband, Ron, calling from his office in the second tower. "Sweets, I'm ok. I'm ok. Don't worry. It's not my building," he said. Kristen didn't know what he was saying. He told her to turn on the television. He continued. "I see them. They're right there. Right across from me. And they're jumping. My God, they're jumping." The call ended abruptly and Kristen watched with horror as the second tower exploded. A huge, brilliant, red fireball. In that frozen instant, she felt in her heart that he had been killed. This is the deeply personal, often shocking and ultimately inspirational story of a woman left to pick up the pieces of a life shattered by terrorism. With no husband by her side or father for her child, Kristen had to find the strength within herself to embark on a journey that would lead first to the creation of the 9/11 Commission and then to her role as one of the country's most outspoken activists and critics of the current administration.

Download or read book The Wake Up written by Michelle MiJung Kim and published by Hachette Go. This book was released on 2021-09-28 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This informative guide helps allies who want to go beyond rigid Diversity and Inclusion best practices, with real tools to go from good intentions to making meaningful change in any situation or venue. 2022 NAUTILUS BOOK AWARDS GOLD WINNER 2022 NATIONAL ANTIRACIST BOOK FESTIVAL SELECTION 2021 PORCHLIGHT PERSONAL DEVELOPMENT & HUMAN BEHAVIOR BOOK OF THE YEAR As we become more aware of various social injustices in the world, many of us want to be part of the movement toward positive change. But sometimes our best intentions cause unintended harm, and we fumble. We might feel afraid to say the wrong thing and feel guilt for not doing or knowing enough. Sometimes we might engage in performative allyship rather than thoughtful solidarity, leaving those already marginalized further burdened and exhausted. The feelings of fear, insecurity, inadequacy are all too common among a wide spectrum of changemakers, and they put many at a crossroads between feeling stuck and giving up, or staying grounded to keep going. So how can we go beyond performative allyship to creating real change in ourselves and in the world, together? In The Wake Up, Michelle MiJung Kim shares foundational principles often missing in today’s mainstream conversations around “diversity and inclusion,” inviting readers to deep dive into the challenging and nuanced work of pursuing equity and justice, while exploring various complexities, contradictions, and conflicts inherent in our imperfect world. With a mix of in-the-trenches narrative and accessible unpacking of hot button issues—from inclusive language to representation to "cancel culture"—Michelle offers sustainable frameworks that guide us how to think, approach, and be in the journey as thoughtfully and powerfully as possible. The Wake Up is divided into four key parts: Grounding: begin by moving beyond good intentions to interrogating our deeper “why” for committing to social justice and uncovering our "hidden stories." Orienting: establish a shared understanding around our historical and current context and issues we are trying to solve, starting with dismantling white supremacy. Showing Up: learn critical principles to approach any situation with clarity and build our capacity to work through complexity, nuance, conflict, and imperfections. Moving Together: remember the core of this work is about human lives, and commit to prioritizing humanity, healing, and community. The Wake Up is an urgent call for us to move together while seeing each other’s full and expansive humanity that is at the core of our movement toward justice, healing, and freedom.

Download or read book Wake Up Calls written by Gerald G. Jampolsky and published by . This book was released on 1992 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Wake Up Before Your Wake Up Call written by Toni Parker and published by Page Two. This book was released on 2019-09-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through real-life examples and practical exercises for meditation and self-reflection, Parker unpacks the five pillars for waking up and offers proven strategies for tuning in to the telltale whispers and sensations that alert people to when a wake-up call is building.

Download or read book Wake Up Life is Calling written by Preeti Shenoy, and published by Sristhi Publishers & Distributors. This book was released on 2019-04-17 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if your mind is your greatest enemy? What if you were living your worst nightmare? How would you cope? Ankita has fought a mental disorder, been through hell, and survived two suicide attempts. Now in Mumbai, surrounded by her loving and supportive parents, everything seems idyllic. She is not on medication. She is in a college she loves, studying her dream subject: Creative Writing. She has made friends with the bubbly Parul and the glamourous Janki. At last leading a ‘normal life’, she immerses herself in every bit of it – the classes, her friends, her course and all the carefree fun of college. Underneath the surface, however, there is trouble brewing. A book she discovers in her college library draws her in, consumes her and sends her into a terrifying darkness that twists and tears her apart. To make matters worse, a past boyfriend resurfaces, throwing her into further turmoil. Armed with only a pen and a journal, she desperately fights with every ounce of strength she has. But can she escape her thoughts? Will Ankita survive the ordeal a second time around? What does life have in store for her? Preeti Shenoy's compelling sequel to the iconic bestseller Life is What You Make It chronicles the resilience of the human mind and the immense power of positive thinking. The gripping narrative demonstrates with gentle wisdom how by changing our thoughts, we can change our life itself.

Download or read book One Night at the Call Center written by Chetan Bhagat and published by Ballantine Books. This book was released on 2008-12-10 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice.

Download or read book Strategic Customer Service written by John A. GOODMAN and published by AMACOM Div American Mgmt Assn. This book was released on 2009-05-13 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

Download or read book Unsettling Canada written by Arthur Manuel and published by Between the Lines. This book was released on 2021-11-29 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Canadian bestseller and winner of the 2016 Canadian Historical Association Aboriginal History Book Prize, Unsettling Canada is a landmark text built on a unique collaboration between two First Nations leaders. Arthur Manuel (1951–2017) was one of the most forceful advocates for Indigenous title and rights in Canada; Grand Chief Ron Derrickson, one of the most successful Indigenous businessmen in the country. Together, they bring a fresh perspective and bold new ideas to Canada’s most glaring piece of unfinished business: the place of Indigenous peoples within the country’s political and economic space. This vital second edition features a foreword by award-winning activist Naomi Klein and an all-new chapter co-authored by Law professor Nicole Schabus and Manuel’s daughter, Kanahus, honouring the multi-generational legacy of the Manuel family’s work.