Download or read book VeriSM tm Foundation written by Pultorak & Associates Ltd and published by Createspace Independent Publishing Platform. This book was released on 2018-05-30 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality, accredited VeriSM(TM) Foundation courseware that pairs with our VeriSM(TM) Foundation instructor kit available on www.pultorak.com.

Download or read book Verism Foundation Study Guide written by Helen Morris and published by . This book was released on 2018-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended as a self-study guide for the VeriSM(TM) Foundation, VeriSM(TM) Essentials, and VeriSM(TM) Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM(TM) Foundation, VeriSM(TM) Essentials, and VeriSM(TM) Plus, a publication of the IFDC - International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM(TM) Foundation, VeriSM(TM) Essentials and VeriSM(TM) Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, "VeriSM(TM) - A service management approach for the digital age" - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

Download or read book Verism Foundation Courseware written by Van Haren Publishing and published by . This book was released on 2018 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: This training material covers the syllabus for the VeriSM(TM) Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM(TM) Foundation certification.

Download or read book VeriSMTM Foundation Study Guide written by Helen Morris and published by Van Haren. This book was released on 2018-02-28 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended as a self-study guide for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus, a publication of the IFDC – International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSMTM Foundation, VeriSMTM Essentials and VeriSMTM Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSMTM - A service management approach for the digital age” - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

Download or read book VeriSMTM Foundation Courseware written by Helen Morris and published by Van Haren. This book was released on 2018-01-22 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Contact us at [email protected] to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSMTM model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.

Download or read book Verism Tm A Pocket Guide A Publication of Ifdc International Foundation of Digital Competences written by Van Haren Publishing and published by . This book was released on 2018-03-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: - Managers - who want to understand how to leverage evolving management practices; - Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; - Executives - who are accountable for effective service delivery; - Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management.

Download or read book Verism Tm Foundation Portugus Brasil written by Van Haren Publishing and published by . This book was released on 2018-08-15 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: VeriSM TM - Foundation - Português (Brasil)

Download or read book Verism tm Foundations Courseware written by van Haren Publishing and published by Van Haren Publishing. This book was released on 2019-04-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'El paquete Courseware consiste de dos públicaciones, VeriSM(TM) - Fundamentos Courseware y Fundamentos guía de estudio. Este material de entrenamiento cubre el plan de estudios para la calificación VeriSM(TM) fundamentos. El entrenamiento puede ser entregado durante dos días. Este Courseware está acreditado para preparar al estudiante para la certificación VeriSM(TM). VeriSM(TM) Fundamentos consiste de dos partes: VeriSM(TM) Essentials y VeriSM(TM) Plus, cada uno cubriendo un día de entrenamiento. Los estudiantes que ya tienen un certificado en Gestión de Servicios (TI) pueden beneficiarse del conocimiento que ya tienen. Son el público objetivo para el entrenamiento VeriSM(TM) Plus únicamente. Cuando aprueben el examen VeriSM(TM) Plus, recibirán el certificado de VeriSM(TM) fundamentos. Proveedores de entrenamiento que quieran ofrecer un día de capacitación sobre principios de gestión de servicios podrían decidir ofrecer únicamente el entrenamiento de VeriSM(TM) Essentials. Los estudiantes que aprueben el examen VeriSM(TM) Essentials, recibirán el certificado de VeriSM(TM) Essentials. Si posteriormente ellos aprueban el examen VeriSM plus, recibirán automáticamente el certificado VeriSM(TM) Fundamentos. El courseware cubre los siguientes temas: -La organización del servicio (Essentials) -Cultura del servicio (Essentials) -Personas y cultura organizacional (Essentials) -El modelo VeriSM(TM) (Ambas) -Prácticas progresivas (Plus) -Tecnologías innovadoras (Plus) VeriSM(TM) es un enfoque holístico y orientado a la empresa, que le ayuda a comprender el creciente panorama de las mejores prácticas y cómo integrarlas para ofrecer valor al consumidor. Esto es una evolución en el pensamiento de la Gestión de Servicios y ofrece un enfoque actualizado, incluyendo las últimas prácticas y desarrollos tecnológicos, para ayudar a las organizaciones a transformar su negocio en la nueva realidad de la era digital. VeriSM(TM) es un enfoque de Gestión de Servicios que está Dirigido por el valor, Evolutivo, Responsivo (Adaptado) e Integrado VeriSM(TM) es una marca registrada y propiedad del IFDC, la Fundación Internacional de Habilidades Digitales

Download or read book VeriSMTM Foundation Portugu s Brasil written by Helen Morris and published by Van Haren. This book was released on 2018-02-01 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: pacote do Courseware consiste em duas publicações, VeriSMTM - Foundation Courseware e VeriSM TM - Foundation Study Guide. Este material de treinamento abrange o plano de estudos para a qualificação da Fundação VeriSM TM. O treinamento pode ser entregue em dois dias. Este material didático é credenciado para preparar o aluno para a certificação da VeriSM TM Foundation. O VeriSM TM Foundation consiste em duas partes: VeriSM TM Essentials e VeriSM TM Plus, cada uma cobrindo um dia de treinamento. Os alunos que já possuem um certificado de Gerenciamento de Serviços (TI) podem se beneficiar do conhecimento que já possuem. Eles são o público-alvo de apenas um treinamento do VeriSM TM Plus. Ao serem aprovados no exame VeriSM TM Plus, recebem o certificado VeriSM TM Foundation. Provedores de treinamento que desejam oferecer um treinamento de um dia sobre princípios de gerenciamento de serviços podem decidir oferecer apenas o treinamento VeriSM TM Essentials. Os alunos que forem aprovados no exame VeriSM TM Essentials receberão o certificado VeriSM TM Essentials. Se eles passarem no exame VeriSM TM Plus mais tarde, receberão automaticamente o certificado VeriSM TM Foundation. O "courseware" abrange os seguintes tópicos: A organização do serviço (Essentials) Cultura de serviço (Essentials) Pessoas e estrutura organizacional (Essentials) O modelo VeriSM TM (ambos) Práticas Progressivas (Plus) Tecnologias Inovadoras (Plus) O VeriSM TM é uma abordagem holística e orientada aos negócios para o Gerenciamento de Serviços, que ajuda a entender o panorama crescente das melhores práticas e como integrá-las para oferecer valor ao consumidor. É uma evolução no pensamento em Gerenciamento de Serviços e oferece uma abordagem atualizada, incluindo as mais recentes práticas e desenvolvimentos tecnológicos, para ajudar as organizações a transformar seus negócios para a nova realidade da era digital. O VeriSM TM é um gerenciamento orientado a valor, evolutivo, responsivo e integrado. VeriSM TM é uma marca registrada e propriedade da IFDC, a Fundação Internacional de Competências Digitais.

Download or read book VeriSMTM Professional Courseware written by Helen Morris and published by Van Haren. This book was released on 2019-01-01 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the VeriSMTM Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSMTM provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSMTM allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSMTM concepts, and to be a guide to your understanding of service management and its use across the whole organization.

Download or read book VeriSMTM A service management approach for the digital age written by International Foundation of Digital Competences and published by Van Haren. This book was released on 2017-12-19 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: - How does the organization enable and deliver value? - What are the supply chains within an organization that support value delivery? - How do the individual capabilities contribute to or support these supply chains to deliver value?

Download or read book VeriSMTM A Pocket Guide written by Doug Tedder and published by Van Haren. This book was released on 2018-03-15 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: • Managers - who want to understand how to leverage evolving management practices; • Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; • Executives - who are accountable for effective service delivery; • Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management.

Download or read book Digital Information Design DID Foundation written by Brian Johnson and published by Van Haren. This book was released on 2021-03-09 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Information Design (DID) is primarily a business information management (BIM) model. As with any model it is used to help you to describe problems and test potential solutions. DID is not like any other method or framework model; it is independent of any other existing model or framework and does not claim to manage the entirety of the design of business information services. DID identifies useful and widely used best practices that are designed specifically for use in any phase of business information service development from idea, conception, specification, design, test, handover, service management and operation, or managing architectural issues or hardware and software installation. Primarily, DID was developed to manage the quality of information, and how to put it to good use. The DID model has been designed for you to identify what you need and when you need it when designing business information services and as a broad guide, identifies key points in existing frameworks that are particularly useful. The model is wholly independent of all other frameworks (including BiSL and BiSL Next in which the basic design is rooted). You can choose and use whatever you wish, the model will help you to assess the validity of your choice(s) and identify strengths and weaknesses in your approach. The DID model focuses on the common languages to describe key elements of design (need and value, mission and capability), key business information perspectives (business, information/data, services and technology) and the high-level domains (governance, strategy, improvement and operation) that must be managed in order to effectively run any business. DID helps you to identify only what you need to ensure that business information design reflects what is needed by your enterprise. The model can be used entirely separately from the framework level guidance discussed and it can be used at any level in the organization. The essentials of DID are explained in two books: this book, Foundation and the Practitioner book that will be published later.

Download or read book MoV Foundation Management of Value Courseware English written by Douwe Brolsma and published by Van Haren. This book was released on 2021-10-15 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Besides the Mov® Foundation Management of Value Courseware – English publication you are advised to obtain the official publication from TSO. MoV Foundation is suitable for management and staff in organizations wishing to acquire an understanding of MoV. MoV is answering the question: are we getting the optimal benefits, at affordable costs, with an acceptable risk level. It shows that we have to achieve the optimal balance between all stakeholders’ needs, and the usage of resources (money, people, time, energy and material). The greater the benefits delivered and the fewer resources that are used in doing so, the higher the value ratio. It is also intended for professionals involved in directing, managing, supporting and delivering portfolios, programmes and projects, including Senior Management, Programme Managers, Project Managers, Change Managers and Project and Programme Office staff and their sponsors. MoV is also relevant for those who apply the methods in other PPM guides to build on and enhance the activities to maximize value and delivery of benefits. MoV® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Download or read book VeriSMTM Unwrapped and Applied written by Claire Agutter and published by Van Haren. This book was released on 2018-09-25 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.

Download or read book Foundations of Information Security based on ISO27001 and ISO27002 4th revised edition written by Hans Baars and published by Van Haren. This book was released on 2023-03-05 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended for anyone who wants to prepare for the Information Security Foundation based on ISO / IEC 27001 exam of EXIN. All information security concepts in this revised edition are based on the ISO/IEC 27001:2013 and ISO/IEC 27002:2022 standards. A realistic case study running throughout the book usefully demonstrates how theory translates into an operating environment. In all these cases, knowledge about information security is important and this book therefore provides insight and background information about the measures that an organization could take to protect information appropriately. Sometimes security measures are enforced by laws and regulations. This practical and easy-to-read book clearly explains the approaches or policy for information security management that most organizations can consider and implement. It covers: The quality requirements an organization may have for information The risks associated with these quality requirements The countermeasures that are necessary to mitigate these risks How to ensure business continuity in the event of a disaster When and whether to report incidents outside the organization.

Download or read book A Practical Guide to Service Management written by Keith D. Sutherland and published by Packt Publishing Ltd. This book was released on 2023-10-13 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.