Download or read book User Expectations and Perceptions of Library Service Quality of an Academic Library in Thailand written by Surithong Srisa-ard and published by . This book was released on 1997 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ency of Library and Inform Sci 2e V4 Print written by Miriam A. Drake and published by CRC Press. This book was released on 2003 with total page 874 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revitalized version of the popular classic, the Encyclopedia of Library and Information Science, Second Edition targets new and dynamic movements in the distribution, acquisition, and development of print and online media-compiling articles from more than 450 information specialists on topics including program planning in the digital era, recruitment, information management, advances in digital technology and encoding, intellectual property, and hardware, software, database selection and design, competitive intelligence, electronic records preservation, decision support systems, ethical issues in information, online library instruction, telecommuting, and digital library projects.
Download or read book The Perceptions of Directors and Librarians Toward Community Services of Academic Libraries in Thailand written by Sujin Butdisuwan and published by . This book was released on 1992 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book A Study on Service Quality Gap in Remote Service Delivery with Mobile Devices Among Academic Libraries in Hong Kong written by Chun-Wai Tsui and published by . This book was released on 2017-01-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This dissertation, "A Study on Service Quality Gap in Remote Service Delivery With Mobile Devices Among Academic Libraries in Hong Kong" by Chun-wai, Tsui, 徐俊偉, was obtained from The University of Hong Kong (Pokfulam, Hong Kong) and is being sold pursuant to Creative Commons: Attribution 3.0 Hong Kong License. The content of this dissertation has not been altered in any way. We have altered the formatting in order to facilitate the ease of printing and reading of the dissertation. All rights not granted by the above license are retained by the author. Abstract: Many libraries have developed their own mobile library services (MLS)in these days. However, only a few pieces of research had been conducted on the service quality evaluation of MLS, especially in Hong Kong. This is an exploratory study conducted to design a framework for evaluating the service quality of MLS, and give suggestions to improve the quality of MLS provided by the University of Hong Kong Libraries. The literature review was focused on the connecting area between service quality gap, mobile learning and library service. A mixed research method was employed and both quantitative and qualitative surveys were conducted to evaluate the users' expectations and perceptions of MLS. Six interviews with purposefully selected high usage library users were conducted to explore the criteria that could be adapted to MLS evaluation. An evaluation framework, which including three service quality dimensions and seven key criteria, was developed based on the interview result and literature review. After that, the framework was used to develop a questionnaire with twenty-three core items, which could be used to evaluate the users' expectations and perceptions of MLS. Twenty-seven completed questionnaires were received from the HKUL's MLS users by the end of data collection period. Some service quality gaps had been revealed after analyzing the data, followed by four suggestions were given for closing the gaps. Based on the framework of this study, an MLS evaluation model was proposed. The findings of this study will provide an insight to MLS evaluation. The developed model is quite comprehensive and might be useful for those interested in MLS quality. Subjects: Academic libraries - Technological innovations - China - Hong Kong
Download or read book Dissertation Abstracts International written by and published by . This book was released on 2009 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Perceptions of Service Quality in Academic Libraries written by Md. Zahid Hossain Shoeb and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Inspiring Relevant and on Trend written by Betina Maria Ernegg-Marra and published by . This book was released on 2006 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book American Doctoral Dissertations written by and published by . This book was released on 2000 with total page 816 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Perceptions of Internal and External Postgraduate Users of Academic Libraries written by John Malcome Brooks and published by . This book was released on 2002 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Library and Information Science Annual Volume 7 written by Bohdan S. Wynar and published by . This book was released on 1999 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Perceptions Fo Internal and External Postgraduate Users of Academic Libraries written by John Malcome Brooks and published by . This book was released on 2002 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hospitality and Tourism written by Norzuwana Sumarjan and published by CRC Press. This book was released on 2013-11-18 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality and Tourism - Synergizing creativity and innovation in research contains 116 accepted papers from the International Hospitality and Tourism Postgraduate Conference 2013 (Shah Alam, Malaysia, 2 3 September 2013). The book presents trends and practical ideas in the area of hospitality and tourism, and is divided into the sections below:-
Download or read book Journal of East Asian Libraries written by and published by . This book was released on 2004 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Perceived Performance and Disconfirmation of Expectations as Measures of Customer Satisfaction with Information Services in the Academic Library written by Ruth Maddox Swan and published by . This book was released on 1998 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Libqual Approach written by Juliet E. Palisoc and published by . This book was released on 2007 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library is a place in which literary and artistic materials, such as books, periodicals, newspapers, pamphlets, prints, records, and tapes, are kept for reading, reference or lending. The library may differ in many aspects but they all have the same objective, and that is to support the educational and research objectives of its parent organization. Nowadays, the library profession and the larger educational community are focusing their attention on service quality. With the increase in number of information resources and the student that it has to serve, the UST Miguel de Benavides Library was forced to make changes in providing services to clients. The library responds to the challenge of technology by introducing digital library services whose objective is to widen the range of information resources available and to add value to their content by making them accessible through telecommunication networks, so that users can access them anytime and anywhere. This study, entitled "The LibQual+ Approach to Measure the Library User's Perceptions and Expectations of Digital Library Services of the University of Santo Tomas Library", aims to find out if there are discrepancies as well as a significant difference between the expectations of library users and the actual quality of service present in digital library services offered. The respondents were composed of 285 undergraduate students, 35 graduate students, and 73 faculty members. The instrument used contained the following: a demographic profile questionnaire, a questionnaire adapted from the LibQual+, a customer satisfaction questionnaire, and open-ended questions asking for comments about the different digital library services currently offered. A 9-point Likert scale was used to determine the extent of the respondents' feelings towards the questions in the LibQual+ - based questionnaire, indicating their minimum, desired and perceived service levels. The data gathered was analyzed by tallying the comments about the services offered, as well as by plotting the means of answers to all questionnaire items in graphs. A t-test was also used to compute for the significant difference between responses. Findings disclosed that there was no significant difference between expectations and actual quality of service. It was also found that there was a negative service superiority gap and a positive service adequacy gap present in the quality of service in the UST librar. This implies that while the library is not meeting the desired level of quality of the clients, the service that they are providing is adequate enough to meet the minimum level of service wanted. On the whole, the library are quite satisfied with the services offered by the UST library, but there are some library services that still needs improvement.
Download or read book Users Perceptions on Factors Influencing the Usage of Digital Library Services written by Saqar Moisan F. Alotaibi and published by . This book was released on 2016 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nowadays the use of digital libraries for research and other academic purposes nowadays is almost compulsory for postgraduate students of all disciplines. This has resulted into the establishment of digital libraries in many private and public institutions of higher learning, to assist students, academic staff, and various researchers seek relevant information from different parts of the world without having to travel. The digital materials and contents support learning and knowledge transfer. Thus, they boosts academic and research activities through online-databases across the globe. In line with this, the present study is an attempt to investigate users' perceptions of the factors influencing the usage of digital library services. The literature on digital library services focused on the dimensions of service quality and usability factors in isolation. This current study combines the factors of the two dimensions to explore their influence on the use of digital library services by the postgraduate students at the International Islamic University Malaysian (IIUM). The study proposes a combined model of Digital Library Use (DLU). The model was analysed using exploratory factor analysis (EFA), partial least squares (PLS), confirmatory factor analysis (CFA), and structural equation modelling (SEM). The data were collected using an online-based survey, which was conducted between November - December 2014. A total of 703 usable responses were received. The results of the combined DLU model suggest that service quality and usability are the two significant dimensions influencing the use of digital libraries among postgraduate students. The service quality dimension is measured by service reliability, assurance, and responsiveness factors. The service usability dimension is measured by service efficiency, satisfaction, and effectiveness. Therefore, the DLU model confirms that improving the quality of these dimensional factors could increase the use of the digital library services by the users. Theoretically, this study provides a novel contribution in understanding users' perceptions of the factors influencing the usage of digital library services for research and/or academic activities. So, the present study fills up this gap in the literature, and the study could be used as a basis to understand the combined influence of the service quality and usability dimensions when evaluating digital library usage from the users' perspective. Empirically, this study employs several statistical analyses such as (t-test, ANOVA, EFA, PLS, CFA, and SEM) to develop new instruments and to validate a model for digital library services from the view point of the users. In practice, the findings of this study could assist digital libraries explorers such as universities, governments, and private organisations in evaluating the quality and performance of the services they provide. Furthermore, it could guide digital library designers and/or developers in creating better systems to enhance the quality of the existing to meet the ones in order to meet the requirements and expectations of both owners and users.
Download or read book Service Quality in Academic Libraries written by Kathleen F. Miller and published by . This book was released on 2008 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: This exploratory study considered the problem of assessing quality in academic libraries. The research question that framed the investigation asked whether service quality scores from the LibQUAL+ instrument were related to the following college or university characteristics: institutional type, enrollment level, or the level of investment made in libraries. Data regarding Carnegie classification, FTE enrollment, and library expenditures were collected for 159 college and university libraries that participated in LibQUAL+ during 2006. Descriptive statistics, bivariate correlations, and regression analyses were calculated and the Bonferroni adjustment was applied to significance levels to compensate for errors caused by repeated calculations using the same data. Several statistically significant relationships were found; notably, negative correlations were found between each of the LibQUAL+ scores and total library expenditures. The study suggested that higher expectations among library users in large, research libraries led to slightly lower LibQUAL+ scores. Implications for practice included that survey results should only be used as one component of an assessment strategy, and practitioners might consider the potential role of library marketing or public relations efforts to influence user expectations. Recommendations were made for future research including replicating some aspects of this study with a more representative sample, analyzing respondent comments as well as score data, and exploring whether there are reliable differences in results for different types of institutions or among groups of respondents (students and faculty, or faculty by discipline).
