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Book Understanding Voice Over IP Security

Download or read book Understanding Voice Over IP Security written by Alan B. Johnston and published by Artech House Publishers. This book was released on 2006 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: VoIP (voice over IP) networks are currently being deployed by enterprises, governments, and service providers around the globe. Today, the hottest topic with engineers in the field is how to secure these networks. The book teaches practitioners how to design a highly secure VoIP network, explains Internet security basics, such as attack types and methods, and more.

Book Practical VoIP Security

    Book Details:
  • Author : Thomas Porter, CISSP, CCNP, CCDA, CCS
  • Publisher : Elsevier
  • Release : 2006-03-31
  • ISBN : 9780080489551
  • Pages : 500 pages

Download or read book Practical VoIP Security written by Thomas Porter, CISSP, CCNP, CCDA, CCS and published by Elsevier. This book was released on 2006-03-31 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voice Over IP (VoIP) phone lines now represent over 50% of all new phone line installations. Every one of these new VoIP phone lines and handsets must now be protected from malicious hackers because these devices now reside on the network and are accessible from the Internet just like any server or workstation. This book will cover a wide variety of the publicly available exploit tools and how they can be used specifically against VoIP (Voice over IP) Telephony systems. The book will cover the attack methodologies that are used against the SIP and H.323 protocols as well as VoIP network infrastructure. Significant emphasis will be placed on both attack and defense techniques. This book is designed to be very hands on and scenario intensive · More VoIP phone lines are being installed every day than traditional PBX phone lines · VoIP is vulnerable to the same range of attacks of any network device · VoIP phones can receive as many Spam voice mails as your e-mail can receive Spam e-mails, and as result must have the same types of anti-spam capabilities

Book How to Cheat at VoIP Security

Download or read book How to Cheat at VoIP Security written by Thomas Porter CISSP CCNP CCDA CCS and published by Syngress. This book was released on 2011-04-18 with total page 433 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Perfect Reference for the Multitasked SysAdmin This is the perfect guide if VoIP engineering is not your specialty. It is the perfect introduction to VoIP security, covering exploit tools and how they can be used against VoIP (Voice over IP) systems. It gives the basics of attack methodologies used against the SIP and H.323 protocols as well as VoIP network infrastructure. * VoIP Isn’t Just Another Data Protocol IP telephony uses the Internet architecture, similar to any other data application. However, from a security administrator’s point of view, VoIP is different. Understand why. * What Functionality Is Gained, Degraded, or Enhanced on a VoIP Network? Find out the issues associated with quality of service, emergency 911 service, and the major benefits of VoIP. * The Security Considerations of Voice Messaging Learn about the types of security attacks you need to protect against within your voice messaging system. * Understand the VoIP Communication Architectures Understand what PSTN is and what it does as well as the H.323 protocol specification, and SIP Functions and features. * The Support Protocols of VoIP Environments Learn the services, features, and security implications of DNS, TFTP, HTTP, SNMP, DHCP, RSVP, SDP, and SKINNY. * Securing the Whole VoIP Infrastructure Learn about Denial-of-Service attacks, VoIP service disruption, call hijacking and interception, H.323-specific attacks, and SIP-specific attacks. * Authorized Access Begins with Authentication Learn the methods of verifying both the user identity and the device identity in order to secure a VoIP network. * Understand Skype Security Skype does not log a history like other VoIP solutions; understand the implications of conducting business over a Skype connection. * Get the Basics of a VoIP Security Policy Use a sample VoIP Security Policy to understand the components of a complete policy. Provides system administrators with hundreds of tips, tricks, and scripts to complete administration tasks more quickly and efficiently Short on theory, history, and technical data that ultimately is not helpful in performing their jobs Avoid the time drains associated with securing VoIP

Book Packet Guide to Voice Over IP

Download or read book Packet Guide to Voice Over IP written by Bruce Hartpence and published by "O'Reilly Media, Inc.". This book was released on 2013 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A system administrator's guide to VoIP technologies"--Cover.

Book Securing VoIP Networks

    Book Details:
  • Author : Peter Thermos
  • Publisher : Pearson Education
  • Release : 2007-08-01
  • ISBN : 0132702304
  • Pages : 605 pages

Download or read book Securing VoIP Networks written by Peter Thermos and published by Pearson Education. This book was released on 2007-08-01 with total page 605 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Securing VoIP Networks, two leading experts systematically review the security risks and vulnerabilities associated with VoIP networks and offer proven, detailed recommendations for securing them. Drawing on case studies from their own fieldwork, the authors address VoIP security from the perspective of real-world network implementers, managers, and security specialists. The authors identify key threats to VoIP networks, including eavesdropping, unauthorized access, denial of service, masquerading, and fraud; and review vulnerabilities in protocol design, network architecture, software, and system configuration that place networks at risk. They discuss the advantages and tradeoffs associated with protection mechanisms built into SIP, SRTP, and other VoIP protocols; and review key management solutions such as MIKEY and ZRTP. Next, they present a complete security framework for enterprise VoIP networks, and provide detailed architectural guidance for both service providers and enterprise users. 1 Introduction 2 VoIP Architectures and Protocols 3 Threats and Attacks 4 VoIP Vulnerabilites 5 Signaling Protection Mechanisms 6 Media Protection Mechanisms 7 Key Management Mechanisms 8 VoIP and Network Security Controls 9 A Security Framework for Enterprise VoIP Networks 10 Provider Architectures and Security 11 Enterprise Architectures and Security

Book Beyond VoIP Protocols

Download or read book Beyond VoIP Protocols written by Olivier Hersent and published by John Wiley & Sons. This book was released on 2005-03-04 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1999-2000, VoIP (Voice-over-IP) telephony was one of the most successful buzzwords of the telecom bubble era. However, in 2001-2003, VoIP faced a very tough reality check. Now, manufacturers and service providers are drawing on what they have learnt from past experience in order to prepare to participate in the next major challenge faced by the telecommunications industry. This book offers a comprehensive overview of the issues to solve in order to deploy global revenue-generating effective "multimedia" services. Drawing on extensive research and practical deployment experience in VoIP, the authors provide essential advice for those seeking to design and implement a post-bubble VoIP network. Beyond VoIP Protocols: Understanding Voice Technology and Networking Techniques for IP Telephony Introduces the basics of speech coding and voice quality Demonstrates how quality of service may be built into the network and deals with dimensioning aspects, e.g. multipoint communications and how to model call seizures. Explores the potential of multicast to turn an IP backbone into an optimized broadcast medium Includes amply illustrated, state-of-the-art practical advice for formulating a complete deployment strategy A companion volume to "IP Telephony: Deploying VoIP Protocols", this book takes the reader a stage deeper into how to prepare the network and exploit VoIP technology to its full potential.

Book Voice Over IP Networks

    Book Details:
  • Author : Marcus Gonçalves
  • Publisher : McGraw-Hill Companies
  • Release : 1999
  • ISBN : 9780079137838
  • Pages : 303 pages

Download or read book Voice Over IP Networks written by Marcus Gonçalves and published by McGraw-Hill Companies. This book was released on 1999 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Once a guest on telephone lines, the Net now threatens a takeover of its host's principal function: voice-to-voice communications. For intrabusiness use or as a public system, Internet-based telephony can be a real money-saver - or money-maker. In Voice Over IP Networks, you'll learn everything you need to: transmit real-time voices over the Internet; understand the technology and its costs; compare leading vendors and their Internet telephony products - 3Com, Motorola, Lucent, VocalTec, Vienna Systems, Nuera Communications, and more; evaluate advantages of the IPv6 and IPv4 protocols; use RSVP, RTSP, IP Multicast, SONET, ATM, and other technologies for telephony; apply Codecs to voice digitization; emulate T1/E1 trunks; implement a system with appropriate standards; and anticipate trends and new products from innovative companies such as QWest.

Book Voice over IP Security

    Book Details:
  • Author : Angelos D. Keromytis
  • Publisher : Springer Science & Business Media
  • Release : 2011-03-30
  • ISBN : 1441998667
  • Pages : 96 pages

Download or read book Voice over IP Security written by Angelos D. Keromytis and published by Springer Science & Business Media. This book was released on 2011-03-30 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voice over IP (VoIP) and Internet Multimedia Subsystem technologies (IMS) are rapidly being adopted by consumers, enterprises, governments and militaries. These technologies offer higher flexibility and more features than traditional telephony (PSTN) infrastructures, as well as the potential for lower cost through equipment consolidation and, for the consumer market, new business models. However, VoIP systems also represent a higher complexity in terms of architecture, protocols and implementation, with a corresponding increase in the potential for misuse. In this book, the authors examine the current state of affairs on VoIP security through a survey of 221 known/disclosed security vulnerabilities in bug-tracking databases. We complement this with a comprehensive survey of the state of the art in VoIP security research that covers 245 papers. Juxtaposing our findings, we identify current areas of risk and deficiencies in research focus. This book should serve as a starting point for understanding the threats and risks in a rapidly evolving set of technologies that are seeing increasing deployment and use. An additional goal is to gain a better understanding of the security landscape with respect to VoIP toward directing future research in this and other similar emerging technologies.

Book Hacking VoIP

    Book Details:
  • Author : Himanshu Dwivedi
  • Publisher : No Starch Press
  • Release : 2009
  • ISBN : 1593271638
  • Pages : 236 pages

Download or read book Hacking VoIP written by Himanshu Dwivedi and published by No Starch Press. This book was released on 2009 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voice over Internet Protocol (VoIP) networks, the technology used to place phone calls through the Internet, suffer from the same security holes as standard IP networks. This book reviews the many possible VoIP attacks, and discusses the best defenses against them.

Book Switching to VoIP

    Book Details:
  • Author : Theodore Wallingford
  • Publisher : "O'Reilly Media, Inc."
  • Release : 2005
  • ISBN : 0596517297
  • Pages : 504 pages

Download or read book Switching to VoIP written by Theodore Wallingford and published by "O'Reilly Media, Inc.". This book was released on 2005 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: More and more businesses today have their receive phone service through Internet instead of local phone company lines. Many businesses are also using their internal local and wide-area network infrastructure to replace legacy enterprise telephone networks. This migration to a single network carrying voice and data is called convergence, and it's revolutionizing the world of telecommunications by slashing costs and empowering users. The technology of families driving this convergence is called VoIP, or Voice over IP. VoIP has advanced Internet-based telephony to a viable solution, piquing the interest of companies small and large. The primary reason for migrating to VoIP is cost, as it equalizes the costs of long distance calls, local calls, and e-mails to fractions of a penny per use. But the real enterprise turn-on is how VoIP empowersbusinesses to mold and customize telecom and datacom solutions using a single, cohesive networking platform. These business drivers are so compelling that legacy telephony is going the way of the dinosaur, yielding to Voice over IP as the dominant enterprise communications paradigm. Developed from real-world experience by a senior developer, O'Reilly's Switching to VoIP provides solutions for the most common VoIP migration challenges. So if you're a network professional who is migrating from a traditional telephony system to a modern, feature-rich network, this book is a must-have. You'lldiscover the strengths and weaknesses of circuit-switched and packet-switched networks, how VoIP systems impact network infrastructure, as well as solutions for common challenges involved with IP voice migrations. Among the challenges discussed and projects presented: building a softPBX configuring IP phones ensuring quality of service scalability standards-compliance topological considerations coordinating a complete system ?switchover? migrating applications like voicemail and directoryservices retro-interfacing to traditional telephony supporting mobile users security and survivability dealing with the challenges of NAT To help you grasp the core principles at work, Switching to VoIP uses a combination of strategy and hands-on "how-to" that introduce VoIP routers and media gateways, various makes of IP telephone equipment, legacy analog phones, IPTables and Linux firewalls, and the Asterisk open source PBX software by Digium.You'll learn how to build an IP-based or legacy-compatible phone system and voicemail system complete with e-mail integration while becoming familiar with VoIP protocols and devices. Switching to VoIP remains vendor-neutral and advocates standards, not brands. Some of the standards explored include: SIP H.323, SCCP, and IAX Voice codecs 802.3af Type of Service, IP precedence, DiffServ, and RSVP 802.1a/b/g WLAN If VoIP has your attention, like so many others, then Switching to VoIP will help you build your own system, install it, and begin making calls. It's the only thing left between you and a modern telecom network.

Book Voice over IP Security

    Book Details:
  • Author : Patrick Park
  • Publisher : Pearson Education
  • Release : 2008-09-09
  • ISBN : 1587058219
  • Pages : 432 pages

Download or read book Voice over IP Security written by Patrick Park and published by Pearson Education. This book was released on 2008-09-09 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voice over IP Security Security best practices derived from deep analysis of the latest VoIP network threats Patrick Park VoIP security issues are becoming increasingly serious because voice networks and services cannot be protected from recent intelligent attacks and fraud by traditional systems such as firewalls and NAT alone. After analyzing threats and recent patterns of attacks and fraud, consideration needs to be given to the redesign of secure VoIP architectures with advanced protocols and intelligent products, such as Session Border Controller (SBC). Another type of security issue is how to implement lawful interception within complicated service architectures according to government requirements. Voice over IP Security focuses on the analysis of current and future threats, the evaluation of security products, the methodologies of protection, and best practices for architecture design and service deployment. This book not only covers technology concepts and issues, but also provides detailed design solutions featuring current products and protocols so that you can deploy a secure VoIP service in the real world with confidence. Voice over IP Security gives you everything you need to understand the latest security threats and design solutions to protect your VoIP network from fraud and security incidents. Patrick Park has been working on product design, network architecture design, testing, and consulting for more than 10 years. Currently Patrick works for Cisco® as a VoIP test engineer focusing on security and interoperability testing of rich media collaboration gateways. Before Patrick joined Cisco, he worked for Covad Communications as a VoIP security engineer focusing on the design and deployment of secure network architectures and lawful interception (CALEA). Patrick graduated from the Pusan National University in South Korea, where he majored in computer engineering. Understand the current and emerging threats to VoIP networks Learn about the security profiles of VoIP protocols, including SIP, H.323, and MGCP Evaluate well-known cryptographic algorithms such as DES, 3DES, AES, RAS, digital signature (DSA), and hash function (MD5, SHA, HMAC) Analyze and simulate threats with negative testing tools Secure VoIP services with SIP and other supplementary protocols Eliminate security issues on the VoIP network border by deploying an SBC Configure enterprise devices, including firewalls, Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, IP phones, and multilayer switches to secure VoIP network traffic Implement lawful interception into VoIP service environments This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity. Category: Networking–IP Communication Covers: VoIP Security

Book Voice over Internet Protocol  VoIP  Security

Download or read book Voice over Internet Protocol VoIP Security written by James F. Ransome, PhD, CISM, CISSP and published by Elsevier. This book was released on 2005-01-19 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Voice Over Internet Protocol Security has been designed to help the reader fully understand, prepare for and mediate current security and QoS risks in today’s complex and ever changing converged network environment and it will help you secure your VoIP network whether you are at the planning, implementation, or post-implementation phase of your VoIP infrastructure. * This book will teach you how to plan for and implement VoIP security solutions in converged network infrastructures. Whether you have picked up this book out of curiosity or professional interest . . . it is not too late to read this book and gain a deep understanding of what needs to be done in a VoIP implementation. * In the rush to be first to market or to implement the latest and greatest technology, many current implementations of VoIP infrastructures, both large and small, have been implemented with minimal thought to QoS and almost no thought to security and interoperability.

Book Securing Cisco IP Telephony Networks

Download or read book Securing Cisco IP Telephony Networks written by Akhil Behl and published by Cisco Press. This book was released on 2012-08-31 with total page 1154 pages. Available in PDF, EPUB and Kindle. Book excerpt: The real-world guide to securing Cisco-based IP telephony applications, devices, and networks Cisco IP telephony leverages converged networks to dramatically reduce TCO and improve ROI. However, its critical importance to business communications and deep integration with enterprise IP networks make it susceptible to attacks that legacy telecom systems did not face. Now, there’s a comprehensive guide to securing the IP telephony components that ride atop data network infrastructures–and thereby providing IP telephony services that are safer, more resilient, more stable, and more scalable. Securing Cisco IP Telephony Networks provides comprehensive, up-to-date details for securing Cisco IP telephony equipment, underlying infrastructure, and telephony applications. Drawing on ten years of experience, senior network consultant Akhil Behl offers a complete security framework for use in any Cisco IP telephony environment. You’ll find best practices and detailed configuration examples for securing Cisco Unified Communications Manager (CUCM), Cisco Unity/Unity Connection, Cisco Unified Presence, Cisco Voice Gateways, Cisco IP Telephony Endpoints, and many other Cisco IP Telephony applications. The book showcases easy-to-follow Cisco IP Telephony applications and network security-centric examples in every chapter. This guide is invaluable to every technical professional and IT decision-maker concerned with securing Cisco IP telephony networks, including network engineers, administrators, architects, managers, security analysts, IT directors, and consultants. Recognize vulnerabilities caused by IP network integration, as well as VoIP’s unique security requirements Discover how hackers target IP telephony networks and proactively protect against each facet of their attacks Implement a flexible, proven methodology for end-to-end Cisco IP Telephony security Use a layered (defense-in-depth) approach that builds on underlying network security design Secure CUCM, Cisco Unity/Unity Connection, CUPS, CUCM Express, and Cisco Unity Express platforms against internal and external threats Establish physical security, Layer 2 and Layer 3 security, and Cisco ASA-based perimeter security Complete coverage of Cisco IP Telephony encryption and authentication fundamentals Configure Cisco IOS Voice Gateways to help prevent toll fraud and deter attacks Secure Cisco Voice Gatekeepers and Cisco Unified Border Element (CUBE) against rogue endpoints and other attack vectors Secure Cisco IP telephony endpoints–Cisco Unified IP Phones (wired, wireless, and soft phone) from malicious insiders and external threats This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

Book Hacking Exposed VoIP  Voice Over IP Security Secrets   Solutions

Download or read book Hacking Exposed VoIP Voice Over IP Security Secrets Solutions written by David Endler and published by McGraw Hill Professional. This book was released on 2007 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sidestep VoIP Catastrophe the Foolproof Hacking Exposed Way "This book illuminates how remote users can probe, sniff, and modify your phones, phone switches, and networks that offer VoIP services. Most importantly, the authors offer solutions to mitigate the risk of deploying VoIP technologies." --Ron Gula, CTO of Tenable Network Security Block debilitating VoIP attacks by learning how to look at your network and devices through the eyes of the malicious intruder. Hacking Exposed VoIP shows you, step-by-step, how online criminals perform reconnaissance, gain access, steal data, and penetrate vulnerable systems. All hardware-specific and network-centered security issues are covered alongside detailed countermeasures, in-depth examples, and hands-on implementation techniques. Inside, you'll learn how to defend against the latest DoS, man-in-the-middle, call flooding, eavesdropping, VoIP fuzzing, signaling and audio manipulation, Voice SPAM/SPIT, and voice phishing attacks. Find out how hackers footprint, scan, enumerate, and pilfer VoIP networks and hardware Fortify Cisco, Avaya, and Asterisk systems Prevent DNS poisoning, DHCP exhaustion, and ARP table manipulation Thwart number harvesting, call pattern tracking, and conversation eavesdropping Measure and maintain VoIP network quality of service and VoIP conversation quality Stop DoS and packet flood-based attacks from disrupting SIP proxies and phones Counter REGISTER hijacking, INVITE flooding, and BYE call teardown attacks Avoid insertion/mixing of malicious audio Learn about voice SPAM/SPIT and how to prevent it Defend against voice phishing and identity theft scams

Book VoIP Telephony and You

    Book Details:
  • Author : Rashmi Nanda
  • Publisher : BPB Publications
  • Release : 2021-05-10
  • ISBN : 8194837731
  • Pages : 325 pages

Download or read book VoIP Telephony and You written by Rashmi Nanda and published by BPB Publications. This book was released on 2021-05-10 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Game Changer for WFH Practitioners Ê KEY FEATURESÊÊ _ Get to know the challenges and benefits of VoIP. _ Explore in-depth coverage on methodologies of the VoIP system. _ Includes the VoIP economic model, technology model, and in-practices. DESCRIPTIONÊ ÔVoIP Telephony and YouÕ introduces you to new and advanced ways of communicating over traditional telephony realms. Telcos use public internet private IPs for this long-distance voice communication in the Covid era. This book describes how VoIP encompasses the capability to encode and deliver content in real-time across digitized networks. In this book, you will learn about VoIP regulations, VoIP hardware and software, video conferencing servers, SWOT analysis of Telcos, switching technology. You will also learn about the TCP/IP, market, Economics model, business model, and technology models. You will learn how to eliminate echo by understanding the various interfaces of VoIP and a number of digital protocols.This book will also provide you with a solution to design and maintain communication systems that can be used reliably in the Covid-19 times. This book includes several best practices and security measures to secure conversations by use of surveillance methods and VoIP security provisions.ÊÊ WHAT YOU WILL LEARN _ Learn to establish a strong and robust digital communication for WFH business operations. _ Explore and evaluate buyingÊ decisions between cloud-based phones and other VoIP devices. _ Learn to optimize utilization of the VoIP telephony devices for audio and video conferencing. WHO THIS BOOK IS FORÊÊ This book is for aspiring and current technicians, network administrators, engineers, IT managers, VoIP integrators and solution providers, mobile experts, and WFH practitioners. TABLE OF CONTENTS 1. Introduction to Voice over Internet Protocol (VoIP) 2. VoIP Video Conferencing and Corona Virus 3. VoIPÕs Challenges and Benefits and VoIP MarketÕs Independent Providers 4. Overview of Systems-Level 5. Interfaces of VoIP Telephony 6. Assurance of Voice Quality for VoIP Networks 7. Implementation of VoIP Security 8. Functionality of a Data Router 9. Technical Description related to VoIP 10. VoIP Hardware and Software Components 11. Business Model and Market Model in relation with Internet Telephony 12. Technology, Economics and In-Practice to be concerned with IP telephony 13. VoIP to be Concluded

Book Voice over IP in Wireless Heterogeneous Networks

Download or read book Voice over IP in Wireless Heterogeneous Networks written by Hanane Fathi and published by Springer Science & Business Media. This book was released on 2008-10-20 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: The focus of this book is on mechanisms that affect the VoIP user satisfaction while not explicitly involved in the media session. The book thus investigates and proposes cross-layer techniques for realizing time-efficient control mechanisms for VoIP.

Book VoIP and Unified Communications

Download or read book VoIP and Unified Communications written by William A. Flanagan and published by John Wiley & Sons. This book was released on 2012-02-27 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Translates technical jargon into practical business communications solutions This book takes readers from traditional voice, fax, video, and data services delivered via separate platforms to a single, unified platform delivering all of these services seamlessly via the Internet. With its clear, jargon-free explanations, the author enables all readers to better understand and assess the growing number of voice over Internet protocol (VoIP) and unified communications (UC) products and services that are available for businesses. VoIP and Unified Communications is based on the author's careful review and synthesis of more than 7,000 pages of published standards as well as a broad range of datasheets, websites, white papers, and webinars. It begins with an introduction to IP technology and then covers such topics as: Packet transmission and switching VoIP signaling and call processing How VoIP and UC are defining the future Interconnections with global services Network management for VoIP and UC This book features a complete chapter dedicated to cost analyses and payback calculations, enabling readers to accurately determine the short- and long-term financial impact of migrating to various VoIP and UC products and services. There's also a chapter detailing major IP systems hardware and software. Throughout the book, diagrams illustrate how various VoIP and UC components and systems work. In addition, the author highlights potential problems and threats to UC services, steering readers away from common pitfalls. Concise and to the point, this text enables readers—from novices to experienced engineers and technical managers—to understand how VoIP and UC really work so that everyone can confidently deal with network engineers, data center gurus, and top management.