Download or read book Understanding Human Resources Management A Canadian Perspective 2nd Edition written by Melanie Peacock and published by Cengage Canada. This book was released on 2022-05-25 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding Human Resources Management provides an overview of the topics found in an introductory human resources management course, including HRM systems, processes, and policies. Regardless of someone’s role within an organization, the product will provide you with valuable insights about dealing with people in order to create meaningful and productive work environments. The authors are two award-winning educators who have experience not only in the classroom, but also as HR professionals, and they infuse their practical experiences throughout to bring concepts to life, using a variety of industries and different-sized companies to bring a wide-range perspective to the topics introduced. This second edition has been thoroughly updated to reflect current practices, challenges, and opportunities facing today’s organizations

Download or read book Small Business for Canadians Bundle For Dummies Business Business Plans For Dummies Bookkeeping For Dummies written by Paul Tiffany and published by John Wiley & Sons. This book was released on 2012-12-12 with total page 856 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get these two great books in one convenient ebook bundle! The only book dedicated to helping Canadians write winning business plans, newly revised and updated Packed with everything you need to get your business moving in the right direction—whether you're part of a large corporation or a one-person show—Business Plans For Canadians For Dummies, Second Edition is the ultimate guide to building a better, more productive, and more profitable business. Accessible and comprehensive, the book walks you through every milestone in business planning, including creating a right-on mission statement; pinpointing the needs of your customers; scoping out the competition; simplifying all the financial stuff; staying on top of trends, and fostering a winning atmosphere for your staff. Fully revised and updated, this new edition offers information anyone starting a business in Canada needs to know. Author and small-business expert Nada Wagner presents invaluable resources to help you write a plan, examines how government policies affect business, and looks at business trends unique to Canada. With inspiring—and cautionary—anecdotes about Canadian businesses, Business Plans For Canadians For Dummies, Second Edition is a fun and informative read for any entrepreneur. Newly revised edition of the only book that helps Canadians write better business plans, loaded with all-new content Covers the key milestones in business planning at every stage Filled with anecdotes about real businesses to bring the concepts described vividly to life Includes a brand new sample business plan, complete with financial documents An invaluable resource for entrepreneurs and business owners across the country, Business Plans For Canadians For Dummies, Second Edition is the definitive book on building a business plan, and creating a better business. The fastest, easiest way for small business owners to master the art and science of bookkeeping This updated and expanded second edition of Bookkeeping For Canadians For Dummies gets small business owners and managers up and running with the knowledge and skills you need to keep your books balanced, your finances in order, and the CRA off your back. From tracking transactions and keeping ledgers to producing balance sheets and year-end reports, you'll master all the important terms, procedures, forms, and processes more quickly and easily than you ever thought possible. Features approximately 25 percent new and updated content tailored for Canadians—the only Canada-specific guide to bookkeeping Includes clear and concise instructions on keeping the books, tracking transactions, recognizing assets and liabilities, and keeping ledgers and journals Packed with up-to-date tax information, including complete coverage of recent changes to the tax codes most important to small businesses Serves as an indispensable resource for small business owners who keep their own books, as well as those interested in a career as a bookkeeper Provides small business owners with highly-accessible, step-by-step guidance on creating professional financial statements and operating business accounts

Download or read book Academic Entrepreneurship for Medical and Health Scientists written by Nalaka Gooneratne and published by . This book was released on 2020-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent momentum and urgency around translating science and technology into health innovation is inspiring. It is transforming academia, too, as the rapidly-evolving world of health innovation has given rise to a new breed of academic - the academic entrepreneur - who works to move ideas from initial research to practical implementation. The work of these individuals is crucial to realizing the potential of investments in better care, and yet there existed no central repository for information and wisdom relevant to their mission; no place to house and explore the evolving knowledge base around translating evidence into impact.We aim to build one. In the spirit of collaboration, the Children's Hospital of Philadelphia (CHOP) Research Institute collaborated with the University of Pennsylvania's (Penn) Institute for Translational Medicine and Therapeutics (ITMAT) to seed fund a grassroots effort of editors, subject matter experts, and translational research students to create a free open education resource stored on ScholarlyCommons (University of Pennsylvania, Philadelphia, PA).Academic Entrepreneurship seeks to build a diverse community of empowered professionals who know how to bridge the worlds of academic research and commercialization to turn ideas and discoveries into innovations that provide value to patients, providers, and healthcare systems, thereby realizing full market potential and societal impact. This book is a repository of tools, advice, and best practices that establishes a foundation for academic researchers and innovators wherever they may reside.Recognizing that academic entrepreneurs are busy and bright, and have limited time to learn entrepreneurship, the chapters in this book were designed as an efficient and state-of-the-art source of guidance. With carefully curated content as a strong foundation, the reader will have quick introductions to key topics in academic entrepreneurship and innovations with a list of resources for those who wish to go further.This book was created as a limited print run of the first edition of the living content stored in the University of Pennsylvania's open access repository, ScholarlyCommons, as of 1/1/2020. As a living e-textbook, the content of Academic Entrepreneurship for Medical and Health Scientists is continuously enhanced and revised.

Download or read book Thinking it Through Clinical Reasoning Clinical Judgement and Decision Making in Canadian Nursing E Book written by Karin L. Page-Cutrara and published by Elsevier Health Sciences. This book was released on 2024-10-23 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written and developed by Canadians with the Canadian nursing context in mind, this new resource is the only fundamental Canadian-focused nursing text to support you in developing clinical reasoning skills and clinical judgement for decision making in nursing practice. Thinking it Through moves beyond the nursing process to deliver focused strategies using a unified process for thinking and decision making that is visible, relatable, real — and needed by future nurses. Introducing useful models and practical frameworks as essential nursing tools, this structured guide for nursing cognitive development is a valuable resource throughout every year of your nursing program. - Comprehensive integration of theory and application within the Canadian context makes it easy to understand and apply to nursing practice in the Canadian health care system. - Discussions of key concepts such as social determinants of health; social justice and equity; unconscious bias and assumptions; reflection; interdisciplinary health care teams; complexity; diverse health care settings; and more, are directly related to clinical reasoning, clinical judgement, and decision making in Canadian nursing practice. - A vast array of pedagogical features and practical applications, including real-life examples, case scenarios, review questions, and more, along with practical applications promote your confidence and competence in thinking like a nurse. - Focus on applying clinical reasoning skills to practice helps prepare you for success on the Next-Generation NCLEX®, REx-PN®, and CPNRE® licensure exams, as well as in your nursing career. - Content reviewed by current Canadian nursing students ensures this text is accurate, relevant, and applicable to future nursing students.

Download or read book Contemporary Business written by Louis E. Boone and published by John Wiley & Sons. This book was released on 2019-12-09 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contemporary Business, Third Canadian Edition, is a comprehensive introductory course. Rooted in the basics of business, this course provides students a foundation upon which to build a greater understanding of current business practices and issues that affect their lives. A wide variety of global issues, ideas, industries, technologies, and career insights are presented in a straightforward, application-based format. Written in a conversational style and edited for plain language, Contemporary Business ensure readability for all students, including students for whom English is their second language. The goal of this course is to improve a student’s ability to evaluate and provide solutions to today’s global business challenges and ultimately to thrive in today’s fast-paced business environment.

Download or read book Western Canada in the International Economy written by Edward J. Chambers and published by University of Alberta. This book was released on 1992 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: The international competitive position of Western Canada and each of the four western provinces within a Canadian context are the focus of this study. Through trade profiles of major commodity exports and their spatial markets, a situational assessment of the region and its continued heavy dependence on natural resources is offered.

Download or read book The Remedy written by Pascal Dennis and published by John Wiley and Sons. This book was released on 2010-06-24 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the Shingo Prize for Excellence in Quality Improvement -From the Shingo judges: This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for lean champions, managers, and executives driving toward operational excellence enterprise-wide. The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal...it is a pleasure to read. The Sequel to the Influential “Lean” Business Novel Andy & Me The Remedy is a compelling a business fable that shows how Lean quality improvement business practices—traditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between. Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing? Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses

Download or read book Customer Understanding written by Annette Franz and published by . This book was released on 2019-09-03 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!

Download or read book Contemporary Business written by Louis E. Boone and published by John Wiley & Sons. This book was released on 2023-05-15 with total page 658 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enable students to evaluate and provide solutions to today's global business challenges and thrive in today's fast-paced business environment. Rooted in the basics of business, Contemporary Business, 4th Canadian Edition provides students a foundation upon which to build a greater understanding of current business practices and issues that affect their lives. Written with attention toward global technology trends, and Environmental, Social, and Governance (ESG), Contemporary Business, 4th Canadian Edition encourages learners to grow and leverage intercultural aptitude, real-world problem-solving, and data analytics skills.

Download or read book Aboriginal Small Business and Entrepreneurship in Canada written by Katherine Beaty Chiste and published by Captus Press. This book was released on 1996 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aboriginal communities have an increasing interest in small business. This book looks at the growing small business sector in aboriginal communities. Containing current information on special programs, this innovative text identifies small business opportunities and covers the financing and daily management of these enterprises. Aboriginal Small Business and Entrepreneurship in Canada is an invaluable book for potential aboriginal entrepreneurs, people who work in the community, and those interested in aboriginal studies.

Download or read book Customer Relationship Management written by Francis Buttle and published by Routledge. This book was released on 2019-04-24 with total page 469 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition, retention and development. Theoretically sound and managerially relevant, the book is liberally illustrated with examples of technology applications that support marketing, sales and service teams as they interact with customers, but assumes no deep technical knowledge on the reader’s part. The book is structured around three core types of CRM – strategic, operational and analytical – and throughout each chapter, case illustrations of CRM in practice and images of CRM software demystify the technicalities. Ideal as a core textbook for advanced undergraduate and postgraduate students on CRM or related courses such as relationship marketing, digital marketing, customer experience management or key account management, the book is equally valuable to industry professionals, managers involved in CRM programs and those pursuing professional qualifications or accreditation in marketing, sales or service management. NEW TO THIS EDITION: New and updated international case illustrations throughout New and updated screenshots from CRM applications Fully updated to reflect the evolving CRM landscape, including extended coverage of: Big data and its influence on CRM Artificial intelligence (AI) Advances in CRM analytics The relationships between CRM and customer experience management The role of social media in customer management strategy Real-time marketing Chatbots and innovative customer self-service Privacy and data security Updated lecturer support materials online

Download or read book Encyclopedia of Canadian Social Work written by Francis J. Turner and published by Wilfrid Laurier Univ. Press. This book was released on 2009-07-23 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of us, as Canadians, are touched throughout our lives by some aspect of social welfare, either as recipients, donors, or taxpayers. But despite the importance of the social network in our country, there has been no single source of information about this critical component of our society. Even professionals in the field of social work or social services have not had a comprehensive volume addressing the myriad features of this critical societal structure. The Encyclopedia of Canadian Social Work fills this need. Over five hundred topics important to Canadian social work are covered, written by a highly diverse group of social workers covering all aspects of the field and all areas of the country. Practitioners, policy makers, academics, social advocates, researchers, students, and administrators present a rich overview of the complexity and diversity of social work and social welfare as it exists in Canada. The principal finding from this project underscores the long-held perception that there is a Canadian model of social work that is unique and stands as a useful model to other countries. The Encyclopedia of Canadian Social Work will be an important source of information, both to Canadians and to interested groups around the world. The Encyclopedia of Canadian Social Work is available in e-book version by subscription or from university and college libraries through the following vendors: Canadian Electronic Library, Ebrary, MyiLibrary, and Netlibrary.

Download or read book Elsevier s Canadian Comprehensive Review for the NCLEX RN Examination E Book written by Linda Anne Silvestri and published by Elsevier Health Sciences. This book was released on 2021-06-14 with total page 1170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare for success on the NCLEX-RN® exam with the review book written for Canadian nursing students! Elsevier's Canadian Comprehensive Review for the NCLEX-RN® Examination, 2nd Edition provides everything you need to prepare for the NCLEX® exam — complete content review and more than 5,000 NCLEX examination-style questions in the book and online. Proving that not all NCLEX exam review books are the same, only this book includes the kinds of questions that consistently test the critical thinking skills needed to pass today's NCLEX exam. In addition, all answers include detailed rationales and test-taking strategies with tips on how to best approach each question. From Canadian editors Patricia Bradley and Karin Page-Cutrara, and NCLEX review experts Linda Anne Silvestri and Angela Silvestri, this edition integrates Canadian approaches to nursing, making this the only comprehensive review text written from a fully Canadian perspective. It's THE book of choice for NCLEX preparation! - More than 5,000 practice questions in the text and online offer ample testing practice. - UNIQUE! Detailed test-taking strategy and rationale is included for each question, offering clues for analyzing and uncovering the correct answer option. - UNIQUE! Priority Nursing Action boxes provide information about the steps you will take in clinical situations requiring clinical judgement and prioritization. - UNIQUE! Pyramid Points icons indicate important information, identifying content that typically appears on the NCLEX-RN® examination. - UNIQUE! Pyramid Alerts appear in red text and highlight important nursing concepts. - UNIQUE! Priority Concepts — two in each chapter — discuss important content and nursing interventions. - New graduate's perspective is offered on how to prepare for the NCLEX-RN, in addition to nonacademic preparation, the CAT format, and test-taking strategies. - Mnemonics are included to help you remember important information. - 75-question comprehensive exam covers all content areas in the book in the same percentages that they are covered on the actual NCLEX-RN test plan. - Practice questions on delegation, prioritization, and triage/disaster management emphasize these areas on the NCLEX exam. - Companion Evolve website provides 25 new Next Generation NCLEX® (NGN)-style questions plus all alternate item format questions including multiple response, prioritizing (ordered response), fill-in-the-blank, figure/illustration (hot spot), chart/exhibit, video, and audio questions. - Question categories on Evolve are organized by cognitive level, client needs area, integrated process, and content area, allowing completely customizable exams or study sessions. - UNIQUE! Audio review summaries on Evolve cover pharmacology, acid-base balance, and fluids and electrolytes.

Download or read book Comprehensible Science written by Tatiana Antipova and published by Springer Nature. This book was released on 2021-08-27 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers selected papers that were submitted to the 2021 International Conference on Comprehensible Science (ICCS 2021) that aims to make available the discussion and the publication of papers on all aspects of single and multi-disciplinary research on conference topics. ICCS 2021 held on June 18–19, 2021. An important characteristic feature of conference is the short publication time and worldwide distribution. Written by respected researchers, the book covers a range of innovative topics related to: artificial intelligence research; big data and data mining; blockchain and cryptocurrency; business, finance and accounting and statistics; cyber security systems; ecology systems; educational technologies; engineering and technology; innovative economics; media technologies; medicine, public health and rehabilitation; nutrition and diet researches; physical and material sciences; and smart cities and contracts. This book may be used for private and professional non-commercial research and classroom use (e.g., sharing the contribution by mail or in hard copy form with research colleagues for their professional non-commercial research and classroom use); for use in presentations or handouts for any level students, researchers, etc.; and for the further development of authors’ scientific career (e.g., by citing and attaching contributions to job or grant application).

Download or read book Customer Relationship Management written by Simon Knox and published by Routledge. This book was released on 2007-06-01 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme. The book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment - with 16 best practice case studies which set the universal theory in a specific practical context. These feature a range of companies, including Orange, Brittania, Homebase, Canada Life, Sun Microsystems, Natwest, Sears, Roebuck & Co., Nortel Networks and Siemens. The book concludes with interviews from four thought leaders, offering a 'futures' vision forum for CRM. Customer Relationship Management is a vital instrument for anyone who needs to know how to develop and measure effective CRM within an organization. It includes overviews and key learning points preceding each case study, and a summary chapter to draw out the most salient lessons from CRM best practices. For practitioner or academic alike, this is essential reading.

Download or read book Managing Customer Experience and Relationships written by Don Peppers and published by John Wiley & Sons. This book was released on 2016-11-14 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt: Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer Experience and Relationships, Third Edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship for the long haul. By gaining a deep understanding of this critical dynamic, you'll become better able to build and manage the customer base that drives revenue and generates higher margins. A practical framework for implementing the IDIC model merges theory, case studies, and strategic analysis to provide a ready blueprint for execution, and in-depth discussion of communication, metrics, analytics, and more allows you to optimize the relationship on both sides of the table. This new third edition includes updated examples, case studies, and references, alongside insightful contributions from global industry leaders to give you a well-rounded, broadly-applicable knowledge base and a more effective CRM strategy. Ancillary materials include a sample syllabus, PowerPoints, chapter questions, and a test bank, facilitating use in any classroom or training session. The increased reliance on customer relationship management has revealed a strong need for knowledgeable practitioners who can deploy effective initiatives. This book provides a robust foundation in CRM principles and practices, to help any business achieve higher customer satisfaction. Understand the fundamental principles of the customer relationship Implement the IDIC model to improve CRM ROI Identify essential metrics for CRM evaluation and optimization Increase customer loyalty to drive profits and boost margins Sustainable success comes from the customer. If your company is to meet performance and profitability goals, effective customer relationship management is the biggest weapon in your arsenal—but it must be used appropriately. Managing Customer Experience and Relationships, Third Edition provides the information, practical framework, and expert insight you need to implement winning CRM strategy.

Download or read book Managing Customer Relationships written by Don Peppers and published by John Wiley & Sons. This book was released on 2010-12-30 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: MANAGING CUSTOMER RELATIONSHIPS A Strategic Framework Praise for the first edition: "Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies. "—Dr. Hugh J. Watson, C. Herman and Mary Virginia Terry Chair of Business Administration, Terry College of Business, University of Georgia "Peppers and Rogers have been the vanguard for the developing field of customer relationship management, and in this book, they bring their wealth of experience and knowledge into academic focus. This text successfully centers the development of the field and its theories and methodologies squarely within the broader context of enterprise competitive theory. It is a must-have for educators of customer relationship management and anyone who considers customer-centric marketing the cornerstone of sound corporate strategy." —Dr. Charlotte Mason, Department Head, Director, and Professor, Department of Marketing and Distribution, Terry College of Business, University of Georgia "Don and Martha have done it again! The useful concepts and rich case studies revealed in Managing Customer Relationships remove any excuse for those of us responsible for actually delivering one-to-one customer results. This is the ultimate inside scoop!" —Roy Barnes, Formerly with Marriott, now President, Blue Space Consulting "This is going to become the how-to book on developing a customer-driven enterprise. The marketplace is so much in need of this road map!" —Mike Henry, Leader for Consumer Insights at Acxiom Praise for the second edition: "Every company has customers, and that's why every company needs a reference guide like this. Peppers and Rogers are uniquely qualified to provide us with the top textbook on the subject, and the essential tool for the field they helped to create." —David Reibstein, William Stewart Woodside Professor of Marketing, The Wharton School, University of Pennsylvania