Download or read book Turn Your Workplace Into a WOWplace written by Sandy Geroux and published by . This book was released on 2014-05-23 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The WOW Factor Workplace written by Deb Boelkes and published by . This book was released on 2019-11 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are You a Best-Ever Boss? If No, Would You Like to Be One? Then be A WOW! Employees can be cynics and skeptics. Both have much in common--they've been disappointed, deceived, and at times, devastated. Most workplaces are loaded with the working wounded--men and women who have been let down by their leaders, their managers, their coworkers, even the culture of their workplace. They live for Fridays. Could that be yours? Is your workplace one where employees can't wait to clock out? Would you like to discover how you can create a workplace where the best and most talented people line up to get in? You can. Within this book are the strategies, tips and tools to make it so. The WOW Factor Workplace shows it's possible to create a workplace that not only WOWS everyone who works there, it WOWS everyone who hears about it. Yes, you can create a workplace where the best and most talented people line up to get in. A workplace where every time top talent comes into your company, they say WOW! And, a workplace when employees are asked, "What's it like to work at your company?" the response is, "I think I won the lottery!" People join companies and leave bosses. Get ready to become a WOW boss in a WOW factor workplace. WOW is within your reach with The WOW Factor Workplace: How to Create a Best Place to Work Culture.
Download or read book Paid to Speak written by and published by Greenleaf Book Group. This book was released on 2011-06 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: The content corresponds with the four core competencies identified for success as a professional speaker. Members of the National Speakers Association, who have built thriving speaking businesses, weigh in with valuable insights and proven strategies on a gamut of topics.
Download or read book The WOW Workplace written by Mike Byam and published by Terryberry Books. This book was released on 2008 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 501 Ways to Roll Out the Red Carpet for Your Customers written by Donna Cutting and published by Red Wheel/Weiser. This book was released on 2015-12-21 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service." —Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: •Make "red-carpet service" a first and lasting impression•Get your team "red-carpet ready"•Inspire positive word-of-mouth by delivering wow•Handle service recovery with style•Employ creative marketing ideas and social media savvyUsing the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel—just roll out the red carpet!
Download or read book The Invaluable Assistant written by Sandy Geroux M. S. and published by . This book was released on 2021-01-25 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you indispensable... or invaluable?Many assistants (and those in a wide variety of other roles) have traditionally considered themselves indispensable. But learning the difference between these two mindsets is crucial to your success and job security in your role as an executive administrative partner.Your position is indispensable; if you don't prove your added value to your leader and your organization, you are not. That value is reflected in the mindsets, attributes and skill sets that executives prize in their assistants. Fully understanding and demonstrating your value moves you from being considered merely "indispensable" to being truly "invaluable."In "The Invaluable Assistant" Sandy Geroux shares, directly from executives, hard-hitting tips, skills and mindsets that executive assistants need in order to stay on top of their game and help executives stay on top of theirs. Through these tips and enlightening stories and examples, you will learn how to go from being in the average position where "anyone else will do" to the enviable position where "no one else will do!"
Download or read book The Power of WOW written by The Employees of Zappos.Com and published by BenBella Books. This book was released on 2019-10-22 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.
Download or read book Pattern for Excellence written by Brigham Dickinson and published by Made For Success Publishing. This book was released on 2016-11-21 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: When was the last time you received WOW worthy customer service from a business? Have you ever been curious how some companies consistently deliver this WOW factor? Pattern for Excellence is designed to help business owners create WOW Experiences on a daily basis…not one customer at a time, but by building relationships and uniting employees behind a greater cause. This amazing phenomenon begins with your workplace culture and gets transferred to your customers. But, how do you create a culture that over delivers and delights customers? In reading this book, you will be inspired to create a noble purpose in your organization and establish a pattern of excellence. When your company successfully masters these principles, amazing results start to materialize with your customers…on a routine basis. Establishing a workplace culture which consistently delivers WOW customer service is far easier than you would believe. By following the steps in this book, your organization will be on its way to creating raving fans in your industry.
Download or read book Why Good People Can t Get Jobs written by Peter Cappelli and published by University of Pennsylvania Press. This book was released on 2012-05-29 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Peter Cappelli confronts the myth of the skills gap and provides an actionable path forward to put people back to work. Even in a time of perilously high unemployment, companies contend that they cannot find the employees they need. Pointing to a skills gap, employers argue applicants are simply not qualified; schools aren't preparing students for jobs; the government isn't letting in enough high-skill immigrants; and even when the match is right, prospective employees won't accept jobs at the wages offered. In this powerful and fast-reading book, Peter Cappelli, Wharton management professor and director of Wharton's Center for Human Resources, debunks the arguments and exposes the real reasons good people can't get hired. Drawing on jobs data, anecdotes from all sides of the employer-employee divide, and interviews with jobs professionals, he explores the paradoxical forces bearing down on the American workplace and lays out solutions that can help us break through what has become a crippling employer-employee stand-off. Among the questions he confronts: Is there really a skills gap? To what extent is the hiring process being held hostage by automated software that can crunch thousands of applications an hour? What kind of training could best bridge the gap between employer expectations and applicant realities, and who should foot the bill for it? Are schools really at fault? Named one of HR Magazine's Top 20 Most Influential Thinkers of 2011, Cappelli not only changes the way we think about hiring but points the way forward to rev America's job engine again.
Download or read book Capability and Quality in Higher Education written by John Stephenson and published by Routledge. This book was released on 2013-10-31 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new focus in learning is on developing the individual's capability. This work looks at this in the context of improving skills, lifelong learning and welfare-to-work. It debates the issues within the setting of institutional strategies, work-based learning, skills development and assessment.
Download or read book Conscious Culture A Game Plan to Build a Great Workplace written by Melanie Booher and published by Influence Network Media. This book was released on 2021-05-26 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: From grassroots to game plan, this book is the intersection of meaningful work, strong culture, and you. Our template called the THRIVE Model helps level-up your culture game (at work and home): helping today's leaders succeed in tomorrow's world. Unlike others books about workplace culture, MB builds on a heart-rooted foundation and utilizes an actionable model in order to grow. Taking culture action will change your world - for the better. Everyone wins when culture is strong. Conscious Culture helps leaders understand the importance of their most important asset - their people. MB shares why we need to be more intentionally focused on culture, shows you how to create a plan for improvement, points you toward resources to design an intentional culture strategy of your own, and most importantly, helps you bring it to life! This book is a call to action for leaders who believe in the collective commitment of strong culture and who want to leave a legacy: one good person, one game plan, one great work culture at a time. Join us - knowing that together we THRIVETM. With more than 20 years of business experience, human resource expertise and Culture Coach certification, MB helps organizations THRIVE. She is the CEO and founder of MB Consulting Solutions and creator of the THRIVETM Model, Cards for Culture(c) and the THRIVETM Culture Coach program. MB lives outside of Cincinnati, OH, with her husband and three children. Who needs this book? Any team lacking alignment on culture and does not have a tool to lead that discussion. A new CEO who wants to ensure that the culture is consistent across my leadership team. A leader who is building a Vision/Mission and does not have a tool to ensure the culture component. An organization where ROI is clear - but you need a culture strategy with definitions, actions to implement, and ongoing great discussion among leaders. Leaders who want to share points of view, handle conflicting ideas and build alignment. Those who believe that culture matters and need new ideas to drive culture forward!
Download or read book Leadership Principles for Project Success written by Thomas Juli and published by CRC Press. This book was released on 2010-08-25 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about project success and the secret to achieving this success, effective project leadership. Filled with samples, templates, and guidelines, it covers the five principles of effective project leadership: building vision, nurturing collaboration, promoting performance, cultivating learning, and ensuring results. Using nontechnical language, this practical guide explains how to integrate these principles into daily work to help you effectively set up, manage, and align your projects for success.
Download or read book Stop Living on Autopilot written by Antonio Neves and published by Rodale Books. This book was released on 2021-01-19 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: A raw and inspiring how-to guide that will help you recommit to your life, find your drive, and take action to stay bold, honest, and accountable for lasting happiness. “If it’s time to make a bold and courageous shift in your life, Stop Living on Autopilot is the guide you need.”—Marie Forleo, #1 New York Times bestselling author of Everything Is Figureoutable Take stock of your life: Based on your last 30 days of work (or marriage, or parenting), would your company rehire you? Would your partner immediately recommit to you? Would your children want you to continue to be their parent? The easy answer is, “Absolutely!” But it's probably not the honest answer. Your life might read like a success story, and your parents and friends might even think you have it all figured out, but you have a secret: You've stopped caring about much of anything. You feel out of place in your own life. You'd rather binge-watch Netflix than think about what's next. You're living on autopilot. You have two choices: Experience a slow self-destruction, or commit to a course correction. The good news is, it's never too late to find your drive again. Popular speaker and success coach Antonio Neves is here to offer hard-won lessons and remind you that you do have a say—that you can reboot your life and find fulfillment right where you are. You don't have to quit your job or move to Bali to follow your passion. You do, however, need to shift your perspective and commit to living courageously, replacing passivity with boldness. Stop Living on Autopilot will guide you to confront hard truths about where you are and how you got there, inviting compassion, honesty, and accountability. There's no better time than now to reevaluate your life and lay a stronger foundationfor your next 30 days. Step by step, you can become an active player in your own life and rediscover what makes you great.
Download or read book The Commando Way written by Damian McKinney and published by LID Editorial. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who is best equipped to meet the challenges of an unstable and uncertain world? Who better than a commando? When you’re trained as a commando you’re trained to expect the unexpected. The unexpected is what business leaders have to deal with every day, as strategic shocks – particularly financial crises – continue to reverberate. The Commando Way is here applied directly to the business world, drawing on Damian McKinney’s long experience of working with many of the world’s leading companies, as well as serving at a senior level in the Royal Marines. This book provides the compelling evidence that the commando way works in business, and it gives the corporate leaders of today and tomorrow insight, guidance and the prospect of a higher performing business. Drawing lessons from the military and corporate worlds, Damian McKinney is on a mission that will convince you and transform your business.
Download or read book Follow Your Conscience written by Frank Sonnenberg and published by Createspace Independent Publishing Platform. This book was released on 2014-11-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moral character is the DNA of success and happiness.Follow Your Conscience is jam-packed with actionable advice on improving your relationships, strengthening your career, and finding your purpose in life. Follow Your Conscience answers questions such as: How do you build a solid reputation? How do you achieve better balance in life? What makes relationships last? How can you spot a counterfeit leader? What steps should you take during tough times? What separates the haves from the have-nots? How do you build a solid foundation for your kids? What are proven ways to build trust and credibility? And what's the most important lesson in life?Follow Your Conscience is exhilarating and inspiring. It provides:* 11 ways to gain someone's respect.* 50 opportunities to build trust and credibility.* 25 things that kids can learn about life through sports.* 6 strategies to reduce stress and anxiety.* 20 ground rules for building win-win relationships.* 55 ways to show someone that you care.* 7 steps to enhance your reputation.* 10 values that form the basis of a strong marriage.* 6 common risks people take that could turn into a nightmare.* 24 character traits of an effective leader. And more!You'll feel enlightened, motivated, and rejuvenated.Frank Sonnenberg is an award-winning author. He has written five books and over 300 articles. Frank was recently named one of "America's Top 100 Thought Leaders" and nominated as one of "America's Most Influential Small Business Experts." Additionally, FrankSonnenbergOnline was named among the "Best 21st Century Leadership Blogs."Follow Your Conscience will help make a difference in your life and in the lives of others.
Download or read book Future Proofing Your Business written by Troy Hazard and published by John Wiley & Sons. This book was released on 2010-11-17 with total page 173 pages. Available in PDF, EPUB and Kindle. Book excerpt: After years as a consultant to some of the world's biggest brands and having owned ten companies himself, Troy Hazard has learned crucial lessons on predicting potential business issues before you experience them. Now Troy offers you the skills to prepare your business for a better future. Along with his stories of what works, he also shares his experiences of what doesn't work. With a mix of entertaining real life extracts, client case studies, and personal experiences, Future Proofing Your Business offers potent and refined tools that have been road tested in real-world situations and aren't taught in business school. Learn how to turn obstacles into opportunities Break down business barriers created by bad belief systems Develop powerful leadership skills through stronger personal awareness Know if you're driving your business into the future or into the ground Discover how to make change a consciousness not just an action. Understand your future through a greater understanding of yourself All through the author's extensive experience in his own companies and as a consultant for major world brands Troy’s philosophy on how to future-proof your business is anchored in one core belief: "Business happens in cycles. Your ability to manage these cycles successfully lies in how you interpret information from the past and deal with it in the present, to be more resilient through cycles of the future." Troy Hazard (San Diego CA.; www.troyhazard.com) has founded and nurtured ten businesses over two decades, turned around businesses that were experiencing enormous losses, and consulted to countless successful companies around the world. These business talents earned him international respect, so much so that he was elected by the world's foremost business leaders for the role of Global President of the Entrepreneurs' Organization. For over a decade Troy has been a host and regular guest on many national television and radio shows as a business commentator and a feature writer for magazines. More recently he has become a regular voice of authority on The Biz Television Network, the CBS Talk Radio Network, and the Business Talk Radio Network, and is a regular writer in publications across the country.
Download or read book Education for Employability Volume 1 written by Joy Higgs and published by BRILL. This book was released on 2019-03-25 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Universities are expected to produce employable graduates. In Education for Employability experts explore critical questions in the employability agenda.
