Download or read book The Guaranteed Customer Experience written by Jeff Toister and published by . This book was released on 2021-03-15 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: What if you could guarantee your customers an amazing experience-and then deliver on that promise every time?The Guaranteed Customer Experience turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.* Discover what truly motivates customers to buy from you.* Earn your customers' trust with an experience guarantee.* Avoid service failures that cause customer churn.Get an inside look at how leading organizations use experience guarantees to fuel customer-driven growth. Learn the real reasons people love these companies and remain loyal customers. Discover how brands, products, and even individual employees use the Guaranteed Customer Experience model to stand out from the competition.Creating a consistently great customer experience doesn't have to be a complicated and daunting task. The Guaranteed Customer Experience will help whether you're looking for a model that's easy to implement and understand, or you're trying to find a critical piece that's been missing from previous customer experience initiatives.

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book I Love Jesus But I Want to Die written by Sarah J. Robinson and published by WaterBrook. This book was released on 2021-05-11 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: A compassionate, shame-free guide for your darkest days “A one-of-a-kind book . . . to read for yourself or give to a struggling friend or loved one without the fear that depression and suicidal thoughts will be minimized, medicalized or over-spiritualized.”—Kay Warren, cofounder of Saddleback Church What happens when loving Jesus doesn’t cure you of depression, anxiety, or suicidal thoughts? You might be crushed by shame over your mental illness, only to be told by well-meaning Christians to “choose joy” and “pray more.” So you beg God to take away the pain, but nothing eases the ache inside. As darkness lingers and color drains from your world, you’re left wondering if God has abandoned you. You just want a way out. But there’s hope. In I Love Jesus, But I Want to Die, Sarah J. Robinson offers a healthy, practical, and shame-free guide for Christians struggling with mental illness. With unflinching honesty, Sarah shares her story of battling depression and fighting to stay alive despite toxic theology that made her afraid to seek help outside the church. Pairing her own story with scriptural insights, mental health research, and simple practices, Sarah helps you reconnect with the God who is present in our deepest anguish and discover that you are worth everything it takes to get better. Beautifully written and full of hard-won wisdom, I Love Jesus, But I Want to Die offers a path toward a rich, hope-filled life in Christ, even when healing doesn’t look like what you expect.

Download or read book You re On Your Own But I m Here If You Need Me written by Marjorie Savage and published by Simon and Schuster. This book was released on 2009-05-05 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt: Realistic and practical advice for parents of college-age kids. Parents whose kids are away at college have a tough tightrope to walk: they naturally want to stay connected to their children, yet they also need to let go. What's more, kids often send mixed messages: they crave space, but they rely on their parents' advice and assistance. Not surprisingly, it's hard to know when it's appropriate to get involved in your child's life and when it's better to back off. You're On Your Own (But I'm Here If You Need Me) helps parents identify the boundaries between necessary involvement and respect for their child's independence.

Download or read book The Incarnations written by Susan Barker and published by Simon and Schuster. This book was released on 2015-08-18 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Originally published in Great Britain in 2014 by Doubleday."

Download or read book Dear Mary written by Mary Killen and published by Constable Limited. This book was released on 1997 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Prune written by Gabrielle Hamilton and published by Random House. This book was released on 2014-11-04 with total page 622 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER From Gabrielle Hamilton, bestselling author of Blood, Bones & Butter, comes her eagerly anticipated cookbook debut filled with signature recipes from her celebrated New York City restaurant Prune. NAMED ONE OF THE BEST BOOKS OF THE YEAR BY PUBLISHERS WEEKLY NAMED ONE OF THE BEST BOOKS OF THE SEASON BY Time • O: The Oprah Magazine • Bon Appétit • Eater A self-trained cook turned James Beard Award–winning chef, Gabrielle Hamilton opened Prune on New York’s Lower East Side fifteen years ago to great acclaim and lines down the block, both of which continue today. A deeply personal and gracious restaurant, in both menu and philosophy, Prune uses the elements of home cooking and elevates them in unexpected ways. The result is delicious food that satisfies on many levels. Highly original in concept, execution, look, and feel, the Prune cookbook is an inspired replica of the restaurant’s kitchen binders. It is written to Gabrielle’s cooks in her distinctive voice, with as much instruction, encouragement, information, and scolding as you would find if you actually came to work at Prune as a line cook. The recipes have been tried, tasted, and tested dozens if not hundreds of times. Intended for the home cook as well as the kitchen professional, the instructions offer a range of signals for cooks—a head’s up on when you have gone too far, things to watch out for that could trip you up, suggestions on how to traverse certain uncomfortable parts of the journey to ultimately help get you to the final destination, an amazing dish. Complete with more than with more than 250 recipes and 250 color photographs, home cooks will find Prune’s most requested recipes—Grilled Head-on Shrimp with Anchovy Butter, Bread Heels and Pan Drippings Salad, Tongue and Octopus with Salsa Verde and Mimosa’d Egg, Roasted Capon on Garlic Crouton, Prune’s famous Bloody Mary (and all 10 variations). Plus, among other items, a chapter entitled “Garbage”—smart ways to repurpose foods that might have hit the garbage or stockpot in other restaurant kitchens but are turned into appetizing bites and notions at Prune. Featured here are the recipes, approach, philosophy, evolution, and nuances that make them distinctively Prune’s. Unconventional and honest, in both tone and content, this book is a welcome expression of the cookbook as we know it. Praise for Prune “Fresh, fascinating . . . entirely pleasurable . . . Since 1999, when the chef Gabrielle Hamilton put Triscuits and canned sardines on the first menu of her East Village bistro, Prune, she has nonchalantly broken countless rules of the food world. The rule that a successful restaurant must breed an empire. The rule that chefs who happen to be women should unconditionally support one another. The rule that great chefs don’t make great writers (with her memoir, Blood, Bones & Butter). And now, the rule that restaurant food has to be simplified and prettied up for home cooks in order to produce a useful, irresistible cookbook. . . . [Prune] is the closest thing to the bulging loose-leaf binder, stuck in a corner of almost every restaurant kitchen, ever to be printed and bound between cloth covers. (These happen to be a beautiful deep, dark magenta.)”—The New York Times “One of the most brilliantly minimalist cookbooks in recent memory . . . at once conveys the thrill of restaurant cooking and the wisdom of the author, while making for a charged reading experience.”—Publishers Weekly (starred review)

Download or read book Pizza Delivery Driver Tips and Strategies written by Peter Reisfeld and published by . This book was released on 2018-02-08 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: Delivering pizza might not seem like a very lucrative opportunity to most folks. However, with the right strategy and tactics it can turn into a surprisingly terrific money-making occupation. The author of this book was a down-on-his-luck individual who possessed an unbelievable background to capitalize on making the most of this seemingly simple job. Imagine this-- a quirky genius with 2 Ivy-League degrees, killer entrepreneurial experience, and a blue-chip corporate background somehow ends up doing this for a living. This is where it gets interesting....Almost immediately, he emerges as the top-ranked delivery person in the region. Applying an extensive toolbox with a wealth of operations management, logistics strategy, psychology, masterful persuasive skill, 6-Sigma efficiency training and continuous improvement theory simply paid off in terms of performance and results. The author was the top-rated delivery person month after month for an entire year and counting The odds of that happening by chance are greater than a billion to one.Now it is your turn to learn so you can make the most of your opportunity. This book--in simple to understand language-- tells you what to do, how to do it and why it works. You will be in the hands of an expert who only cares about you making as much money as possible. At times, it is laugh out loud funny and often it is a me-first do-what-you-gotta-do approach but at all times it is practical, applicable and helpful.For less than the cost of a small pizza, you will be entertained, inspired and schooled in being an efficiency expert and increase the odds of earning some serious money. Whether you are new to the game or are experienced but looking to give yourself a raise this book is for you!!! Go ahead and make a small investment in this book and you are sure to get a payoff many times over that pays dividends each time you clock in for your shift.

Download or read book Whose Fork Is It Anyway written by Toni Dupree and published by Xlibris Corporation. This book was released on 2016-07-29 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whose Fork Is It Anyway? is a dining etiquette book for tweens and teens. Readers will learn appropriate dining techniques, how to properly set the table for a quality dining experience, proper dining, conversation, and phone etiquette, napkin placement, special dos and donts of dining, proper posture, and more!

Download or read book Marriage for One written by Ella Maise and published by Simon and Schuster. This book was released on 2022-10-27 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only way to secure her dream is to marry a handsome stranger . . . When Rose and Jack meet, she has just lost her uncle, and with him her dream of owning a coffee shop. Rose wanted nothing more than to open a café in her uncle’s building. But her uncle’s will is clear – the building goes to Rose’s husband. Not to her. Then, his lawyer, Jack, offers an unusual solution… she can marry him. She’ll get the café and he’ll get the building. For some reason, Rose agrees. It might be a marriage of convenience but it’s anything but simple. Despite it being his idea, Jack is unbearably surly... But then he does something that shows Rose he might just have a softer side. Maybe love can start with a contract… but will Rose still feel that way when she learns the full terms of their deal?

Download or read book The Pizza Equation written by Nick Bogacz and published by . This book was released on 2019-02-18 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Americans consume an average of 350 pizza slices every second. With three billion pizzas sold in the U.S. every year, it's a buisness model that's here to stay. If you're an entrepreneur who aspires to build a pizza enterprise, this book is for you. It slices up the most essential ingredients of operating a successful pizza buisness and serves them all to you in one hot, handy guide.World Pizza Champions Team Member Nick Bogacz's passion for pizza began with his first job as a delivery boy in 1996. Follow his meteoric rise through corporate chain pizza franchises and subsequent 2012 Venture into owning 5 independent stores. Nick's expertise has gained him critical acclaim from pizza affcionados and industry leaders.In these pages, you'll benefit from Nick's ingenuity and industry insights as he boxes up what he's learned through hard work and a philosophy that "no matter what I will not fail." His strategies will help you craft your own recipe for success and stand out in the pizza-tossing crowd. Nick Bogacz is President and Founder of Caliente Pizza & Draft House. An inspiring leader and team builder, he has grown his company to nearly 200 employees in 6 years.

Download or read book The Baffled Parent s Guide to Coaching Youth Hockey written by Bruce Driver and published by McGraw Hill Professional. This book was released on 2004-11-10 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: After 14 NHL seasons, a Stanley Cup victory, and five years as a youth hockey coach, Bruce Driver is the ideal author to bring the highly successful Baffled Parent's formula to one of North America's largest youth sports.

Download or read book Buffalo Speedway written by Yehudi Mercado and published by . This book was released on 2014-06-17 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Successfully Unemployed 16 Real Life Lessons You Must Learn Before You Quit Your Job and Live the Life of Your Dreams written by Dustin Heiner and published by Triune Books. This book was released on 2017-05-09 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wantrepreneurs dream about quitting their job. Entrepreneurs actually do it. Follow the path of other successful entrepreneurs and quit your job with your businesses. Follow these lessons to help you quit your job and successfully be unemployed never working another job again.

Download or read book Proofreading Revising Editing Skills Success in 20 Minutes a Day written by Brady Smith and published by . This book was released on 2017 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In this eBook, you'll learn the principles of grammar and how to manipulate your words until they're just right. Strengthen your revising and editing skills and become a clear and consistent writer." --

Download or read book The Official Guide To Pizza Food Delivery written by Luke Maduako and published by iUniverse. This book was released on 2006-11 with total page 47 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book introduces you to the art of pizza and food delivery. It sets you up for success by teaching you the basics of preparation, appearance, productivity, customer service and security regarding the necessary steps required to deal with potential problems that you might encounter while delivering pizza.

Download or read book The Complete Guide to Tips Gratuities written by Sharon L. Fullen and published by Atlantic Publishing Company. This book was released on 2005 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: There are millions of workers in the USA that rely on tips for most of their income, and there are well over two million businesses where the employers rely on tipped employees. According to recent statistics from the U.S. Department of Labor, food and beverage service-related workers held 6.5 million jobs. The U.S. Department of Labor estimates in a recent study that tips and gratuities may account for well over $5 billion per year being left on plates and tip trays, financed on credit cards and handed directly into happy, open palms. But let's face facts. Relying on customers' tips for your income is tough. The average customer just doesn't realize how difficult and hard the average waiter, waitress, hair dresser, concierge, cab driver, maître d', or bartender works for their money. Dealing with and satisfying the general public is one of the most demanding jobs around. Many, if not most, tipped employees have a tough time making ends meet. And then there are the complicated IRS tax laws regarding tipping and gratuities that most employees and few employers know how to handle correctly. For the first time this new book deals with all aspects of tips and gratuities. For the employee or self-employed, learn how to earn more tips and how to properly account for and pay taxes on them. For the employer: how to manage and properly account for the taxes on tipped employees; for the bookkeeper and accountant: get the latest on tax and withholding laws. Apart from all great and practical advice in the book, it has to be remembered that tips have to be earned, thus there are literally hundreds of little tricks, hints and suggestions to help tipped employees - well, make more tips! Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed. This Atlantic Publishing eBook was professionally written, edited, fact checked, proofed and designed. The print version of this book is 144 pages and you receive exactly the same content. Over the years our books have won dozens of book awards for content, cover design and interior design including the prestigious Benjamin Franklin award for excellence in publishing. We are proud of the high quality of our books and hope you will enjoy this eBook version.