Download or read book The Veterinary Receptionist s Handbook written by M. T. McClister and published by Veterinary Medicine Publishing Company. This book was released on 2000 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Veterinary Receptionist s Handbook written by Gaston Janowiak and published by . This book was released on 2021-08-11 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Front desk is responsible for answering inquiries, directing queries to the correct personnel/department. Communication skills and personal appearance are very important and influencing factors. A person should be confident, warm, polite, patient, and sincere to deal with the queries of guests at the Front Office. Read on to discover: - What a profitable front desk looks like and how to know if you have one. - Why your front desk is most likely draining your profits right now, and how to identify and plug the holes in your leaking bucket. - Why transforming your front desk is the answer to 7 out of 10 problems your practice faces every day. - What veterinarians, practice owners, and managers must understand and communicate to staff before attempting any changes to their front desk. Neglect this and you'll have a mutiny. - How your front desk holds the keys to achieving maximum compliance from every client, turning them into loyal, life-long supporters, who will never consider going to any other practice. - How to equip your front desk to handle any situation with ease and confidence, regardless of the circumstance. - The three questions a particular front desk asked each of their clients increased appointment conversions by 524% in one month.
Download or read book The Dvm 360 Veterinary Receptionist s Handbook written by M. T. McClister and published by . This book was released on 2014 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses. Revised and refined to reflect the modern veterinary practice, the new 3rd edition features a new chapter on fast-growing social media and web resources for medical/general practice info--Publisher's description.
Download or read book The Veterinary Receptionist written by John R. Corsan and published by Elsevier Health Sciences. This book was released on 2008-05-28 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Download or read book AAHA s Complete Guide for the Veterinary Client Service Representative written by Jill Renfrew and published by American Animal Hospital Association. This book was released on 2013 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.
Download or read book Textbook for the Veterinary Assistant written by Kara M. Burns and published by John Wiley & Sons. This book was released on 2022-02-23 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fully updated new edition of the most complete guide to the veterinary assistant curriculum The newly revised Second Edition of Textbook for the Veterinary Assistant delivers a complete exploration of the veterinary assisting curriculum and acts as a comprehensive text for students and instructors. The book discusses all aspects of the curriculum approved by the National Association of Veterinary Technicians in America. The book is thoroughly updated to reflect cutting-edge advances in veterinary practice and includes a new chapter on laboratory considerations and an updated chapter on avian and exotics covering popular exotic pets. Readers get access to an expanded companion website that offers teaching PowerPoints, homework assignments, self-assessment tests and quizzes, multiple-choice questions, teaching activities, breed study guides, and instructional video clips. Textbook for the Veterinary Assistant also includes: A thorough introduction to medical terminology for veterinary assistants, including prefixes, suffixes, and common abbreviations used in veterinary medicine Comprehensive explorations of veterinary anatomy, including anatomical directional terms and all relevant anatomical systems Practical discussions of the behavior, handling, and restraint of animals, including explorations of animal body language In-depth examinations of animal nutrition, including discussions of weight management, body condition scoring, and food assessment Textbook for the Veterinary Assistant is the ideal resource for veterinary assistant students and veterinary assistants studying for the NAVTA Approved Veterinary Assistant exam, as well as practicing veterinary assistants seeking a one-stop resource that includes up-to-date information on topics such as restraint, behavior, nutrition, anatomy, and laboratory considerations. It is also useful for veterinary technology students in introductory courses.
Download or read book Veterinary Receptionist Red Hot Career Guide 2590 Real Interview Questions written by Red-Hot Careers and published by Createspace Independent Publishing Platform. This book was released on 2018-05-20 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 of the 2590 sweeping interview questions in this book, revealed: Building Relationships question: Do you know what we are supposed to be doing right now? - Behavior question: Why are you interested in this position? - Removing Obstacles question: What have you done to make sure that your subordinates can be productive? Give an Veterinary Receptionist example Land your next Veterinary Receptionist role with ease and use the 2590 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Veterinary Receptionist role with 2590 REAL interview questions; covering 70 interview topics including Reference, Career Development, Story, Sound Judgment, Delegation, Getting Started, Culture Fit, Stress Management, Decision Making, and Resolving Conflict...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Veterinary Receptionist Job.
Download or read book Veterinary Receptionist Red Hot Career Guide 2549 Real Interview Questions written by Red-Hot Careers and published by Createspace Independent Publishing Platform. This book was released on 2018-04-08 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: 3 of the 2549 sweeping interview questions in this book, revealed: Time Management Skills question: Sometimes it's just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do? - Toughness question: What advice or Veterinary Receptionist suggestions would you give to aspiring high achievers to help them become more resilient and thrive on the types of situations you have been discussing? - Basic interview question: Where would you like to be in your Veterinary Receptionist career five years from now? Land your next Veterinary Receptionist role with ease and use the 2549 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Veterinary Receptionist role with 2549 REAL interview questions; covering 70 interview topics including Outgoingness, Business Acumen, Initiative, Innovation, Persuasion, Follow-up and Control, Client-Facing Skills, More questions about you, Ambition, and Problem Solving...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Veterinary Receptionist Job.
Download or read book Textbook for the Veterinary Assistant written by Kara M. Burns and published by John Wiley & Sons. This book was released on 2014-06-23 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Textbook for the Veterinary Assistant offers a comprehensive guide to the NAVTA-approved curriculum for veterinary assisting programs. Written by leaders in the profession and copublished with NAVTA, the book covers the complete list of NAVTA Veterinary Assistant Essential Skills. Specifically tailored for veterinary assistants and veterinary assistant students, the book uses an engaging writing style to provide a concise, user-friendly approach to the material. With chapters on medical terminology, clinical skills, office procedures, client communication, and more, the book equips veterinary assistants with all the information they need to succeed. A companion website offers interactive multiple-choice questions, the figures from the book in PowerPoint, teaching activities, breed study guides, and a sample cover letter. Textbook for the Veterinary Assistant is a must-have resource for all veterinary assistant students and those studying for the Approved Veterinary Assistant certification exam, and serves as a useful refresher for veterinary assistants in practice.
Download or read book Tasks for the Veterinary Assistant written by Paula Pattengale and published by John Wiley & Sons. This book was released on 2014-04-14 with total page 654 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tasks for the Veterinary Assistant, Third Edition provides practical, step-by-step instructions for preparing and performing a wide range of veterinary assisting tasks. With expanded coverage of large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, and electronic medical records and client communication, this revised edition now includes why and when to perform each task with the preparation and procedure information. The book includes everything from appearance and professional language to equipment maintenance and dental and surgical assisting, making it equally useful for learning new techniques or as a memory refresher. Offering a detailed, comprehensive guide to all aspects of veterinary assisting, the book is written using an accessible, user-friendly style. A companion website offers figures from the book, downloadable flash cards, lesson plans, exams, a competency checklist, and concept maps. Tasks for the Veterinary Assistant is equally useful for acquiring new skills and gaining confidence in the veterinary practice, making it invaluable for veterinary assistant students and veterinary assistants of all experience levels.
Download or read book Veterinary Science written by Floron C. Faries, Jr. and published by . This book was released on 2011-09-01 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive new book contains 100 lessons: 75 core lessons in basic veterinary science and 25 lessons in clinical science and technology. This book will provide the interested student with a sound platform to master the knowledge and skills necessary to become a veterinary assistant. Lesson questions and activities are also included. Students completing this course and job apprenticeship will become eligible for certification as a Veterinary Assistant.
Download or read book Tasks for the Veterinary Assistant written by Teresa Sonsthagen and published by John Wiley & Sons. This book was released on 2020-02-11 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tasks for the Veterinary Assistant is the definitive, practical guide to the vital skills and techniques used in daily practice—bringing together all the information necessary to succeed as a veterinary assistant in one reader-friendly volume. Now in its fourth edition, this classic text has been completely revised to adopt a concise approach to learning that is ideally suited for modern readers. More and improved images, streamlined chapters, and easily-referenced key topics help readers understand the important aspects of real-world practice. Updated chapters cover infectious disease protocols, clinical procedures, and patient care and management. New chapters cover exam and treatment room skills, and present information on small animals, laboratory animals, and large animals. This re-envisioned new edition: Covers every task and technique that veterinary assistants encounter daily Offers step-by-step guidance for fundamental veterinary skills, procedures, and practices Provides quick and easy reference to a comprehensive range of central topics Uses a new, larger page size to better fit content and enhance searching for information when on the job Includes access to a companion website presenting instructor resources, skills evaluations, and PowerPoint slides Tasks for the Veterinary Assistant, Fourth Edition continues to be the definitive text for trainee and practicing veterinary assistants in clinical, laboratory, or research settings.
Download or read book Front Office Management for the Veterinary Team E Book written by Heather Prendergast and published by Elsevier Health Sciences. This book was released on 2014-03-14 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.
Download or read book Veterinary Technician s Daily Reference Guide written by Candyce M. Jack and published by John Wiley & Sons. This book was released on 2013-05-29 with total page 1440 pages. Available in PDF, EPUB and Kindle. Book excerpt: Veterinary Technician's Daily Reference Guide: Canine and Feline, Second Edition, is the ideal clinical companion for veterinary technicians in practice and in training. Fully revised and updated, this new edition features an improved layout for even faster access to information. The charts and tables throughout are designed for easy reference, enabling technicians to quickly apply their knowledge and skills to the daily clinical setting. Covering all aspects of the veterinary technician's duties in the care of dogs and cats, from the basics of physical examinations to specialized nursing and technical procedures, Veterinary Technician's Daily Reference Guide is a practical, accessible manual for veterinary support staff.
Download or read book Veterinary Technician s Manual for Small Animal Emergency and Critical Care written by Christopher L. Norkus and published by John Wiley & Sons. This book was released on 2018-09-13 with total page 645 pages. Available in PDF, EPUB and Kindle. Book excerpt: Veterinary Technician's Manual for Small Animal Emergency and Critical Care, Second Edition provides an in-depth and cutting-edge, yet easy-to-navigate, reference on emergency and critical care for veterinary paraprofessionals of all skill levels. Provides a comprehensive reference on emergency and critical care medicine for veterinary technicians of all skill levels, and veterinary assistants. Veterinary Technician's Manual for Small Animal Emergency and Critical Care, Second Edition provides an in-depth and cutting-edge, yet easy-to-navigate, reference on emergency and critical care for veterinary paraprofessionals of all skill levels. Written by leading veterinary technician specialists (VTS) in emergency and critical care Completely revised and substantially updated, with new emphases on anatomy, physiology, nursing skills, and evidence based medicine Features five new chapters covering mechanical ventilation, pain management, renal replacement therapy, nursing skills and procedures, and life as an emergency veterinary technician, including topics such as salary, compassion fatigue, and scheduling Includes access to a companion website with chapter review questions and the images from the book for download in PowerPoint
Download or read book Tasks for the Veterinary Assistant written by Paula Pattengale and published by John Wiley & Sons. This book was released on 2013-05-31 with total page 567 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tasks for the Veterinary Assistant is a step-by-step guide providing veterinary assistants with essential information on performing basic procedures accurately and efficiently. Detailing the preparation, procedure, and follow-up for basic veterinary skills, this book is a concise, reliable reference allowing quick access to "how-to" instruction. With chapters ranging from professional conduct and office procedures to medical nursing and surgical tasks, Tasks for the Veterinary Assistant provides a comprehensive, user-friendly resource for veterinary support personnel.
Download or read book A Guide for Receptionists in Veterinary Practice written by N. R. Burton and published by . This book was released on 1984 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
