Download or read book The Call Center Dictionary written by Madeline Bodin and published by CRC Press. This book was released on 2002-01-03 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Download or read book Network World written by and published by . This book was released on 1998-11-02 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
Download or read book Network World written by and published by . This book was released on 1998-11-02 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
Download or read book PC Mag written by and published by . This book was released on 1998-01-20 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: PCMag.com is a leading authority on technology, delivering Labs-based, independent reviews of the latest products and services. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology.
Download or read book Network Magazine written by and published by . This book was released on 2000 with total page 874 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Communications Systems and Networks written by Ray Horak and published by John Wiley & Sons. This book was released on 2002-09-05 with total page 724 pages. Available in PDF, EPUB and Kindle. Book excerpt: Convergence is confusing. Convergence is critical. And convergence is real. In this book, industry pundit Ray Horak describes how the merging of voice and data networks has evolved and is likely to evolve as we move toward an information-based economy. Beginning with the fundamentals of communications technology, the book grounds the reader in basic telecommunications concepts including circuits (dedicated, switched and virtual), switches (circuit, packet, and frame), and the issues involved in digital and analog transmission. Describes the rudiments of transmission media, from twisted pair and coaxial cable to satellite and fiber-optic transmission. Introduces the basics of voice systems, beginning with legacy networks like key telephone systems and including PBXs, Centrex, Automatic Call Distributors, and Computer Telephony Integration (CTI). Explains the fundamentals of data communications, including basic LAN and WAN engineering, modems and other forms of data communications equipment, broadband infrastructure and network services, and the protocols and equipment that make the global Internet a reality. Considers some of the emerging technologies and applications just now gaining widespread acceptance, including wireless networks and digital video networks, along with the economic and regulatory forces likely to determine the shape of the networked world of the 21st Century, as well as the speed with which we can expect to see it implemented. Previous edition sold 40,000+ copies.
Download or read book Asian Sources Telecom Products written by and published by . This book was released on 2000 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Telecommunications Survival Guide written by Pete Moulton and published by Prentice Hall. This book was released on 2001 with total page 712 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains the telecommunication revolution in plain language, covering all of today's most important new telecommunications, networking, and high-speed Internet technologies. Explanations are geared to the profit principle, with business examples showing how technologies can be applied to save costs and develop new business. Coverage includes voice communications, LANS, data communications of WANs, wireless networking, and the Internet. For business professionals at all organizational levels. Moulton is president of a company that produces a weekly radio show and a companion TV program. c. Book News Inc.
Download or read book Next Generation Network Services written by Neill Wilkinson and published by . This book was released on 2002 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Never before have communications technologies moved so quickly or changed so dynamically. The use of standard computing hardware and the influence of the Internet have lead to so-called next-generation networks. This book explores the evolution to the new world of 'Next-Generation Networks' and services: The telecommunications industry is facing one of its toughest challenges yet - the transition from circuit-switched to packet-switched voice networks. Companies need to seize the opportunity of the convergence of voice networks and the Internet to deliver exciting and useful services. "Next Generation Network Services" explains technologies that have, and will influence this change, and brings together technologies such as softswitching, IP telephony, network directories and application frameworks. Features: Fixed and wireless telephony. Internet technologies. Standards. Understanding business goals in implementing a next-generation telecommunications network. A forward look at future services via telecommunications networks and their implications.; Network-based services and hosted solutions for customers from computer telephony integration (CTI) through to the rise of the Application Service Provider. This book will interest telecommunications professionals as well as engineers who are working on current circuit-switched and future networks.
Download or read book Subject Guide to Books in Print written by and published by . This book was released on 2001 with total page 3054 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book F S Index United States Annual written by and published by . This book was released on 1999 with total page 1192 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Computer Telephony Encyclopedia written by Richard Grigonis and published by CRC Press. This book was released on 2000-01-08 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrep
Download or read book F S Index United States written by and published by . This book was released on 1997 with total page 1146 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Network World written by and published by . This book was released on 1999-06-14 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
Download or read book Call Center Savvy written by Keith Dawson and published by CRC Press. This book was released on 1999-01-06 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
Download or read book Network World written by and published by . This book was released on 1999-01-25 with total page 94 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
