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Book The Ultimate Guide to Multichannel Marketing

Download or read book The Ultimate Guide to Multichannel Marketing written by Lucia Chalamet and published by Independently Published. This book was released on 2024-07-24 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: ➤ Discover "The Ultimate Guide to Multichannel Marketing," a comprehensive and practical work designed to guide you through the nuances of modern digital marketing. With 205 content-rich pages, this book is divided into 20 detailed chapters, each delving deeply into the techniques and strategies needed to optimize your marketing campaigns via SMS, WhatsApp, and email. ➤ This comprehensive guide gives you a deep understanding of the three essential communication channels, showing you how to best leverage them to maximize your impact. You'll learn how to create impactful messages for SMS, engage your audiences with multimedia content on WhatsApp, and design effective email campaigns that captivate and convert. ➤ Each chapter provides practical tips, best practices, and case studies to help you navigate the challenges of multichannel marketing. You'll discover how to seamlessly integrate these channels, automate your campaigns, manage your contacts, and analyze your performance to continually improve your results. ➤ Whether you're a seasoned marketer or a novice in the field, "The Ultimate Guide to Multichannel Marketing" is an indispensable resource for developing powerful and effective communication strategies. Prepare to transform your approach to digital marketing with valuable insights and proven techniques that will help you achieve your goals and grow your business in an increasingly competitive environment.

Book Multi Channel Marketing The Ultimate Step By Step Guide

Download or read book Multi Channel Marketing The Ultimate Step By Step Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book Multichannel Marketing

    Book Details:
  • Author : Akin Arikan
  • Publisher : John Wiley & Sons
  • Release : 2011-05-04
  • ISBN : 1118059530
  • Pages : 291 pages

Download or read book Multichannel Marketing written by Akin Arikan and published by John Wiley & Sons. This book was released on 2011-05-04 with total page 291 pages. Available in PDF, EPUB and Kindle. Book excerpt: No longer can the offline remain separate from the online. Integrated, customer-centric, cross-channel marketing campaigns persuade customers to act, provide greater ROI, and ultimately improve your organization's bottom line. This must-have guide synthesizes the successful methods and metrics that online, direct, and brand marketers have employed for years so that you can develop, implement, and measure successful cross-channel campaigns. Multichannel marketing expert Akin Arikan takes you from customer acquisition to customer relationship management with strategic advice, effective case studies, and proven metrics.

Book The New Multichannel  Integrated Marketing

Download or read book The New Multichannel Integrated Marketing written by Craig A. Huey and published by . This book was released on 2021-07-07 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: In The New Multichannel, Integrated Marketing: 29 Trends for Creating a Multichannel, Integrated Campaign to Boost Your Profits Now, winner of 97 awards, expert marketer Craig Huey gives you the road map on a revolutionary, new approach to creating more sales and profits for B2B, consumer, political, non-profit groups, and more.You'll discover:* 4 little-known techniques for successfully targeting the same names across digital marketing and direct mail channels to maximize response* 12 surprising tactics to creating a powerful, profit-boosting response including geofencing, Strategic App Marketing (SAM), and addressable TV* Transactional Data Modeling (TDM): Revolutionary marketing for dominating and crushing your competitors* New strategies to launch a product or service ... or revive a stagnant company* And much more ?Nobody knows direct response and digital marketing better!Creative Direct Marketing Group, Inc.1313 4th Ave. N. ? Nashville, TN 37208615-814-6633 ? www.cdmginc.comTO ORDER, CALL 615-490-8832 OR EMAIL [email protected] to reserve your copy of The New Multichannel, Integrated Marketing: 29 Trends for Creating a Multichannel, Integrated Campaign to Boost Your Profits Now

Book Multichannel Marketing A Complete Guide   2020 Edition

Download or read book Multichannel Marketing A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Multichannel Marketing A Complete Guide - 2020 Edition.

Book Multichannel Marketing Ecosystems

Download or read book Multichannel Marketing Ecosystems written by Markus Ståhlberg and published by Kogan Page Publishers. This book was released on 2013-11-03 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: With dramatic changes in consumer behaviour - from online shopping to the influence of social media - marketers are finding it harder than ever to coordinate, prioritize and integrate the latest interactive channels into their overall brand-building strategy. Despite hard evidence showing the importance of digital marketing, the emphasis often remains on traditional media, with the most common social media channels being used without centralized coordination or integration with a wider marketing and branding campaign. Multi-Channel Marketing Ecosystems examines a fundamental game changer for the entire marketing industry - the seismic shift from a single TV-centric path to a multi-channel interactive ecosystem which puts digital technology at the heart of every campaign. With separate chapters on the remaking of marketing, the rise of the digital brand, conversion optimization, m-commerce, searchability in a multi-channel world and predictive marketing, Multi-Channel Marketing Ecosystems shows how marketers and brand managers can react positively to changes in consumer behaviour, building customer responses and loyalty via the full spectrum of digital media.

Book Digital and Multichannel Marketing a Complete Guide

Download or read book Digital and Multichannel Marketing a Complete Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-11-30 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is the Digital and Multichannel Marketing organization completing tasks effectively and efficiently? Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Digital and Multichannel Marketing? What will be the consequences to the stakeholder (financial, reputation etc) if Digital and Multichannel Marketing does not go ahead or fails to deliver the objectives? Are you measuring, monitoring and predicting Digital and Multichannel Marketing activities to optimize operations and profitability, and enhancing outcomes? What are the business goals Digital and Multichannel Marketing is aiming to achieve? This amazing Digital and Multichannel Marketing self-assessment will make you the established Digital and Multichannel Marketing domain assessor by revealing just what you need to know to be fluent and ready for any Digital and Multichannel Marketing challenge. How do I reduce the effort in the Digital and Multichannel Marketing work to be done to get problems solved? How can I ensure that plans of action include every Digital and Multichannel Marketing task and that every Digital and Multichannel Marketing outcome is in place? How will I save time investigating strategic and tactical options and ensuring Digital and Multichannel Marketing costs are low? How can I deliver tailored Digital and Multichannel Marketing advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Digital and Multichannel Marketing essentials are covered, from every angle: the Digital and Multichannel Marketing self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Digital and Multichannel Marketing outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Digital and Multichannel Marketing practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Digital and Multichannel Marketing are maximized with professional results. Your purchase includes access details to the Digital and Multichannel Marketing self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Multichannel Marketing A Complete Guide   2020 Edition

Download or read book Multichannel Marketing A Complete Guide 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-05 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Should customers be encouraged to use the optimal channel? Retailers - who do customers buy from? How does your marketing spend perform across all channels? Approximately, how do you allocate investment in online and offline channels? How has this improved the customer experience, and sales/or growth of your organization already? This instant Multichannel Marketing self-assessment will make you the entrusted Multichannel Marketing domain visionary by revealing just what you need to know to be fluent and ready for any Multichannel Marketing challenge. How do I reduce the effort in the Multichannel Marketing work to be done to get problems solved? How can I ensure that plans of action include every Multichannel Marketing task and that every Multichannel Marketing outcome is in place? How will I save time investigating strategic and tactical options and ensuring Multichannel Marketing costs are low? How can I deliver tailored Multichannel Marketing advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Multichannel Marketing essentials are covered, from every angle: the Multichannel Marketing self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Multichannel Marketing outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Multichannel Marketing practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Multichannel Marketing are maximized with professional results. Your purchase includes access details to the Multichannel Marketing self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Multichannel Marketing Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Multichannel Marketing Ecosystems

Download or read book Multichannel Marketing Ecosystems written by Markus Ståhlberg and published by . This book was released on 2015-01-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Convert consumer interactions into solid commercial results, both online and offline, with this comprehensive guide to multi-channel marketing.

Book Multichannel Marketing Support the Ultimate Step By Step Guide

Download or read book Multichannel Marketing Support the Ultimate Step By Step Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-11-25 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: What tools do you use once you have decided on a Multichannel Marketing Support strategy and more importantly how do you choose? Are you making progress, and are you making progress as Multichannel Marketing Support leaders? Is Multichannel Marketing Support dependent on the successful delivery of a current project? What would be the goal or target for a Multichannel Marketing Support's improvement team? How does Multichannel Marketing Support integrate with other business initiatives? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Multichannel Marketing Support investments work better. This Multichannel Marketing Support All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Multichannel Marketing Support Self-Assessment. Featuring 669 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Multichannel Marketing Support improvements can be made. In using the questions you will be better able to: - diagnose Multichannel Marketing Support projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Multichannel Marketing Support and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Multichannel Marketing Support Scorecard, you will develop a clear picture of which Multichannel Marketing Support areas need attention. Your purchase includes access details to the Multichannel Marketing Support self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Multichannel Marketing a Complete Guide   2019 Edition

Download or read book Multichannel Marketing a Complete Guide 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-12-20 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are the interests that buyers might want fulfilled by a marketing channel? Which services or products must be provided by traditional marketing channels? Industrial distributors perform functions that are most like which intermediary in the consumer goods marketing channel? What are the key differences between your merchant wholesalers and agents and brokers? Do you feel that the structure of your marketing and communications teams allows you to effectively execute integrated multichannel campaigns? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Multichannel Marketing investments work better. This Multichannel Marketing All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Multichannel Marketing Self-Assessment. Featuring 862 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Multichannel Marketing improvements can be made. In using the questions you will be better able to: - diagnose Multichannel Marketing projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Multichannel Marketing and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Multichannel Marketing Scorecard, you will develop a clear picture of which Multichannel Marketing areas need attention. Your purchase includes access details to the Multichannel Marketing self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Multichannel Marketing Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Multichannel Market A Complete Guide   2019 Edition

Download or read book Multichannel Market A Complete Guide 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-08-03 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Which type of marketing channel arrangement is good for your organization in global marketing where the creation of marketing channel relationships is expensive and time consuming? How do you move away from silo tactic deployment into a world of, if X happens, then Y happens? How do your marketing executives select a marketing channel and intermediaries? Did you implement an all-channels-for-all-customers profitably? How different are customers responses by channel in the presence of own and competitive marketing activities? This easy Multichannel Market self-assessment will make you the entrusted Multichannel Market domain assessor by revealing just what you need to know to be fluent and ready for any Multichannel Market challenge. How do I reduce the effort in the Multichannel Market work to be done to get problems solved? How can I ensure that plans of action include every Multichannel Market task and that every Multichannel Market outcome is in place? How will I save time investigating strategic and tactical options and ensuring Multichannel Market costs are low? How can I deliver tailored Multichannel Market advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Multichannel Market essentials are covered, from every angle: the Multichannel Market self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Multichannel Market outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Multichannel Market practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Multichannel Market are maximized with professional results. Your purchase includes access details to the Multichannel Market self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Multichannel Market Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Channel Marketing a Complete Guide   2019 Edition

Download or read book Channel Marketing a Complete Guide 2019 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-12-21 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Which channels and intermediaries are the most profitable? Is multichannel marketing a segmentation strategy or a customer satisfaction strategy? How do you decide on the appropriate channel mix? Who Are Multichannel Shoppers and How Do they Perform? Should customers be right-channeled? This best-selling Channel Marketing self-assessment will make you the reliable Channel Marketing domain auditor by revealing just what you need to know to be fluent and ready for any Channel Marketing challenge. How do I reduce the effort in the Channel Marketing work to be done to get problems solved? How can I ensure that plans of action include every Channel Marketing task and that every Channel Marketing outcome is in place? How will I save time investigating strategic and tactical options and ensuring Channel Marketing costs are low? How can I deliver tailored Channel Marketing advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Channel Marketing essentials are covered, from every angle: the Channel Marketing self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Channel Marketing outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Channel Marketing practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Channel Marketing are maximized with professional results. Your purchase includes access details to the Channel Marketing self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Channel Marketing Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Getting Multi Channel Distribution Right

Download or read book Getting Multi Channel Distribution Right written by Kusum L. Ailawadi and published by John Wiley & Sons. This book was released on 2020-04-14 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Getting Multi-Channel Distribution Right provides a comprehensive treatment of modern distribution strategy that is analytically solid, clearly written, and relevant for managers as well as MBA and executive MBA students, and the professors who train them. It covers concepts, metrics, tools, and strategic frameworks for managing distribution in physical and digital channels. Focusing on the challenges of managing multiple channels of distribution in an evolving marketplace—rather than the process of designing a distribution channel from scratch—it leans more heavily on metrics and tools and incorporates perspectives from academic research, as well as in-depth case studies from marketing and general management practice. Introduces an organizing framework of pull and push marketing for how suppliers work together with their channel partners. Integrates across physical and digital, independent and company-owned, routes to market. Maps the functions of traditional and newer intermediaries in the channel ecosystem and identifies the root causes of conflict between them. Provides tools and frameworks for how much distribution coverage is required and where. Shows how product line, pricing, trade promotions, and other channel incentives can help to coordinate multiple channels and manage conflict. Illustrates how push and pull metrics can be combined into valuable dashboards for identifying positive feedback opportunities and sustaining the channel partnership. With the help of Getting Multi-Channel Distribution Right you’ll discover how to successfully develop, execute, and adapt distribution strategy to the evolving marketplace.

Book The Multichannel Challenge

Download or read book The Multichannel Challenge written by Hugh Wilson and published by Routledge. This book was released on 2008 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: While innovation in products and services continues apace, today's competitive strategy is equally based on innovation in the route to market. Tesco.com, Direct Line, First Direct and easyJet are just a few examples of innovative channel strategies as a key component of the value proposition. We find ourselves in a multi-channel world. This book is drawn from the experience of major companies such as IBM, First Direct, Taylor Woodrow and BT. Lessons are explained clearly: be Multi not multiple; channels as weapons; think combinations; design from the top, but think people and measure it. The key concepts are backed by carefully tested practical advice from making organisational change to understanding channel metrics. Based on work from Cranfield's world leading Customer Management Forum, this is the essential practical guide for senior management in key areas like marketing, sales, customer services and strategy.

Book Multichannel Marketing Complete Self Assessment Guide

Download or read book Multichannel Marketing Complete Self Assessment Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Book The Multichannel Challenge

Download or read book The Multichannel Challenge written by Hugh Wilson and published by Routledge. This book was released on 2008-05-12 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: While innovation in products and services continues apace, today’s competitive strategy is equally based on innovation in the route to market. Tesco.com, Direct Line, First Direct and easyJet are just a few examples of innovative channel strategies as a key component of the value proposition. We find ourselves in a multi-channel world. This book is drawn from the experience of major companies such as IBM, First Direct, Taylor Woodrow and BT. Lessons are explained clearly: be Multi not multiple; channels as weapons; think combinations; design from the top, but think people and measure it. The key concepts are backed by carefully tested practical advice from making organisational change to understanding channel metrics. Based on work from Cranfield's world leading Customer Management Forum, this is the essential practical guide for senior management in key areas like marketing, sales, customer services and strategy.